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State Bank of India — Fresh Card not issued even after 2 months of expiry

Sub: Release of new Credit Card [protected]

Ref: Ref Code: NXD Dated 7th January 2008

Dear Sir,
This letter of mine may not be the only one you perhaps get from many of customers/consumers but it surely will make you aware about the atrocities being committed by SBI's inter departmental staff.

I shall like to bring to you notice that SBI had issued a card [protected] on my name and an additional Card [protected] to my wife both having an expiry date of 11/07 (November 2007).

My first complain is that I was unable to use the card since long initially pending payments which I feel I had been making for almost 2years but it was only when I called the 24hour helpline[protected] the person on the other side confirmed that my card has been made inoperative since long and if I registered a complaint then a letter would be sent to me to clear all my outstanding dues in a single shot after which I shall be issued a fresh new card.
When I sought explanation after registering complain as why I was not informed about my Card usage declination he was unable to answer my query [Complain no.”MQ[protected]” as given after the preliminary enquiry by the call center person] my complain in this regard is when I was unable to use my card since long and also SBI failed to send a letter for settlement why am I being asked to pay partially? Please also tell me why a new card has not been sent and also a letter in regard to the statement made by the call center person is true or not.

My second complain is I after registering my complain have got more than 3 calls asking me to pay my due amount do you not have an ONLINE call log which tells the status of a customer to the caller before he/she makes a call? If so then why am I being harassed by your people?

Should I mark a copy of the letter to RBI and Consumer Forum too?, as because it has gone too far to be hidden and please understand that I am working with the Government of West Bengal and wanted to clear all my dues since 2006 and had heated debates with ill mannered SBI call center people but no letter was sent to me to tell me exactly what amount I should pay.
Sir, I humbly request you to kindly see I get justice as a Customer and please help me clarify my queries to help me understand my fault.

Just to bring to your kind notice I have Credit Cards from ICICI (Gold) 3 nos., ICICI EMI Card 1no., HDFC 1 No., ABN AMRO 1No., I have been banking with ICICI for more than 4 years and also HDFC for over 2 years, I enjoy a Home loan with EMI of Rs.10500/- and also a personal loan from HDFC with EMI of Rs.6644/- and no default since last 2years plus from any also my monthly net salary is Rs.44000/- which leaves no question of my intention of not paying your CREDIT card.

I expect an early and favorable reply.

A Cheated Customer

Anindya Kumar Banerjee
Chaitali Banerjee
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Complaint comments  10 CommentsShareTweet


Im an employee of SBI working since past 20 yrs based at Seepz branch, Mumbai.
Somebody has updated my mobile no wrongly with the customer care of SBI n they are constantly calling me up for non payment of bills n unsettled dues by some Mr,. A. Narayan.. whom i dont even know... I have tried making them understand no of times that its the wrong no, but no use. Can u please take a strict action against it or i need to lodge a complain at the consumer court for harrasment. Morover ur useless customer care employees are in half sleep wen i called up on the no n jus cant speak english.
i want to apply new credit card for sbi credit card
My name is vijay kumar sharma your office representative contacted me for sbi credit card accordingly all necessary documents were filled up about 4 months back. But I am sorry to say that till date I have not received the same. I shall be very grateful to your good office if the in question credit card is traced out dispatch to me at the earliest please.
Dear Sir,
Respectfully, I would like to draw your kind attention towards the above said matter. Myself, Chandrachud Mishra, resident at Ranchi, Jharkhand had taken a S.B.I. Credit card in 2006. Although, I did not use it even at once, I cleared (deposited) all my outstanding balance and surrendered that credit card in 2007. Now, in May 2008 I got a SMS alert from S.B.I. that they have issued my card and I will get it in a week. Which exclaimed me that I have not applied for any card and not even thought of that then how could they issue it to me without my permission or application? Anyway, I did not receive the courier and redirected it back. On 10.06.2008 I got an envelop from S.B.I. Card consisting a monthly statement in which rs624.31 shown as outstanding against my name.
Now, I would like to know a few things from your side-
1.How can they issue a Credit Card to me without my consent or application?
2. How can their organization issue a monthly outstanding statement for that card which is not even received, rather rejected, by the customer?
3. Is that organization be responsible for any type of bad incidence that could happen with me due to the mental tension that has been imposed on me with all these activities?
4. shouldn I report the matter to their higher authority (Reserve Bank of India)?

Your’s Faithfully

Sub Non receipt of SBI CREDIT CARD

Ref: SB[protected]

I was informed by SBI that my Credit Card has been despatched through ELBE on 28-October-2008, but till date I have not received the card. I have written three times on ELBE site but not responded.
Dear Sir,

On payment of renewal fee have not received card No. [protected] and Adan Card till today. Please give the status of above cards immediately by email. Receiving SMS messages to avail somany facilities by using Credit Card but validity card is not in my hand. Please expedite.







MY MO. [protected]


SBI Credit Card — still showing outstanding

Dear Sir,

I had used SBI credit card no [protected] and cleared all dues

However I am getting e mail from SBI and every month they are adding value

How do we resolve this issue

Ajay Kotwal
Cell [protected]

----- Original Message -----
From: Ajay Kotwal
To: sbicards.[protected]
Cc: feedback.[protected]
Sent: Sunday, September 06, 2009 4:31 PM
Subject: Re: SBI Card Monthly Statement for Account Number: [protected]

Dear Sir,

Please find below mail written to feedback.[protected] on April 10, 09

Dear Sir,

This has reference to the instant telecon discussion I had with Ms. Mukti and as confirmed by her giving below ref

[protected] at 11.35 AM on April 10, 09

The total outstanding on my above captioned credit card is Rs.410/-

I shall pay this amount and full and final due, provided I get reply from authorized personal from SBI cards within 3 days.

If I do not receive the same I will go to consumer redressal forum

Ajay Kotwal
] unquote

Please read the above mail written on April 10, 09

Please note that I am not liable to pay any single penny to SBI cards

hence request you to stop sending statement of a/c

As I have stoped using SBI card since last 5 years.

Concern person please take note of this and expect to take appropriate action at SBI cards end

Expecting prompt action


Ajay Kotwal
Cell [protected]

have paid full amount of SBI Card no

SBI Credit Card — credit card outstanding still showing even after the settlement letter is issued

i have settled the credit card out standing ,my sbi card no is [protected], settlement tracer no is[protected],have settled the account for rs 26030 details are cheque no 579313 and 579314 dated 31/10/06 and 15/11/06 through canara bank jayanagaer 9 th block branch,for rs 13015 and rs 13015, inspite of having settled the account i have been receiving calls and letters which is very disturbing to the whole family, have spoke to the customer care centre and its of no use till date , recently have received a letter stating that this would be intimated to cibil whic is very annoying and disturbing,
Avoid credit cards from SBI at all costs. The smiling person who offers you the "gold" or "platinum" (or whatever) card will not be around when outstandings pile up on your card. And, the call center will not be of much help if you want to sort out things or seek more details.
In fact, SBI's call center employees are a bunch of mentally ill rogues who have total contempt for the customer's intelligence. They are simply trained to read from a user manual mechanically, and say totally irrelevant things when a customer asks them specific queries. If you attempt to bring them back on track, the fool will tell you not to interrupt him.
Last month, it took me three calls to verify a NEFT inquiry after repeated attempts by SBI's call centre employees to sidetrack my question. Suggest that these savages take some training in customer service and respectful behaviour from HDFC Bank, ICICI Bank or Microsoft.

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