State Bank of India — Fresh Card not issued even after 2 months of expiry
Sub: Release of new Credit Card [protected]
Ref: Ref Code: NXD Dated 7th January 2008
This letter of mine may not be the only one you perhaps get from many of customers/consumers but it surely will make you aware about the atrocities being committed by SBI's inter departmental staff.
I shall like to bring to you notice that SBI had issued a card [protected] on my name and an additional Card [protected] to my wife both having an expiry date of 11/07 (November 2007).
My first complain is that I was unable to use the card since long initially pending payments which I feel I had been making for almost 2years but it was only when I called the 24hour helpline[protected] the person on the other side confirmed that my card has been made inoperative since long and if I registered a complaint then a letter would be sent to me to clear all my outstanding dues in a single shot after which I shall be issued a fresh new card.
When I sought explanation after registering complain as why I was not informed about my Card usage declination he was unable to answer my query [Complain no.”MQ[protected]” as given after the preliminary enquiry by the call center person] my complain in this regard is when I was unable to use my card since long and also SBI failed to send a letter for settlement why am I being asked to pay partially? Please also tell me why a new card has not been sent and also a letter in regard to the statement made by the call center person is true or not.
My second complain is I after registering my complain have got more than 3 calls asking me to pay my due amount do you not have an ONLINE call log which tells the status of a customer to the caller before he/she makes a call? If so then why am I being harassed by your people?
Should I mark a copy of the letter to RBI and Consumer Forum too?, as because it has gone too far to be hidden and please understand that I am working with the Government of West Bengal and wanted to clear all my dues since 2006 and had heated debates with ill mannered SBI call center people but no letter was sent to me to tell me exactly what amount I should pay.
Sir, I humbly request you to kindly see I get justice as a Customer and please help me clarify my queries to help me understand my fault.
Just to bring to your kind notice I have Credit Cards from ICICI (Gold) 3 nos., ICICI EMI Card 1no., HDFC 1 No., ABN AMRO 1No., I have been banking with ICICI for more than 4 years and also HDFC for over 2 years, I enjoy a Home loan with EMI of Rs.10500/- and also a personal loan from HDFC with EMI of Rs.6644/- and no default since last 2years plus from any also my monthly net salary is Rs.44000/- which leaves no question of my intention of not paying your CREDIT card.
I expect an early and favorable reply.
A Cheated Customer
Anindya Kumar Banerjee
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