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[Resolved]  State Bank of India, Mehrauli Branch, New Delhi — MISSING LEFT IN MY ACCOUNT

I had transferred an amount of Rs.5, 000/- from ICICI, Connaught Place Branch to SBI, Mehrauli Branch. When I visited SBI branch, I could not find my EFT after 3-4 days. After several visits and repeated letters, I did not get any reply from them. So, I had written the below mentioned letter to State Bank of India, Customer Service Dept in Mumbai, which has returned undelivered. Now when I came to know about this site, I wanted to share the same with all.

Looking for an early action to credit my transferred EFT alongwith interest for a period of two years from SBI appreciated. If no answer, will write to RBI later.

...

CUSTOMER SERVICE DEPT.
STATE BANK OF INDIA
CENTRAL OFFICE
MADAME CAMA ROAD
MUMBAI – 400 021.

Dear Sir,

I am holding one joint Savings Account bearing No.[protected] (Old Savings Account No.[protected]) in the name of ‘T K MATHEW/ BINDU MATHEW’ with your Mehrauli Branch since 2003.

On 7th January, 2006, I had transferred an amount of Rs.5, 000/- to my abovementioned old Savings Account No.[protected] from my ICICI Bank Account Bearing No.[protected]. When I visited the above branch on 20th April, 2006, one of the officials updated my passbook and to my surprise I had noticed that the above amount of Rs.5, 000/- has not been credited in my savings account.

When I asked for a printout of my statement, two officials of the bank tried together and gave me the statement which does not contain the above Rs.5, 000/-. When I enquired, they had asked to meet their senior official. While I was talking with that Senior Official both of the above two officials immediately went to the branch manager’s cabin and the above Senior then called the Branch Manager to ask about the whereabouts of my EFT and the Branch Manager in turn informed that Official that no EFT is pending till 31st March, 2006. It seemed something amiss was going on there. When I approached 2-3 times to the said branch, they were delaying the matter instead of solving the same. So, I had written a letter dated 30th May, 2006 (a copy of which is enclosed along with other annexures) to which I have not received any reply till date.

Sir, I will be grateful to you if you would kindly enquire about this matter, which may help me in crediting the amount of Rs.5, 000, at the earliest.

I hope your reply at the earliest.

Thanking you,

Yours faithfully,



( T. K. MATHEW )
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

Please ensure the receipt/challan issued by the ICICI bank while accepting your cash for said EFT to your SBI A/c. If you have such, inquire ICICI Bank to confirm the status of said transfer. If they have done so, then SBI is liable to pay you the principal + damages (in the form of interest). Hence, it is appropriate if you initiate your query from ICICI bank, CP and then proceed. Trust this suffice.

Rabin Majumder
Corporate & Commercial Lawyer
No. 91 Sh AK Sen Chambers Block
Supreme Court of India
New Delhi – 110001
[protected]@yahoo.co.in
[protected]@yahoo.com
+[protected]
+[protected]
Fax: +[protected]
Dear Sir,

Thanks a lot for your comments and advice on my above complaint.

Yes, I have communicated with ICICI Banak vide my letter dated 22.04.2006 and they have replied giving RBI Reference Number 653218 mentioning that the amount sent by me has been forwarded to SBI Bank. After getting their reply, I had sent a letter to State Bank enclosing ICICI Bank's reply, but have not received any reply from them till today. I am giving below copy of my letter to SBI, ICICI Bank and ICICI Bank's reply :-

...

LETTER SENT TO STATE BANK OF INDIA

May 30, 2006
The Branch Manager
State Bank of India
Mehrauli Branch
New Delhi.

SUB : MISSING EFT IN MY ACCOUNT

REF : OLD SAVING ACCOUNT NO.[protected]
NEW SAVING ACCOUNT NO.[protected]

Dear Sir,

I had transferred an amount of Rs.5, 000/- on 07.01.2006 to my abovementioned Old Savings Account No.[protected] from my ICICI Bank Account bearing No.[protected]. When I updated my passbook on 20.04.06, I was surprised to note that the above amount has not been credited in my above account.

Please note that I had transferred many times from my ICICI Account to your branch and I have not faced any problem other than this matter. I had even transferred Rs.5, 000/- on 10.02.2006 also to my above Old Savings Account, which has been credited to my account.

As the bank Officials advised me to ask my ICICI Bank as to whether the amount has been successfully transferred from my Account, I had confirmed the same from my bank and once again approached your branch on 21.04.06 to find the whereabouts of the same. But I have been informed by your Officials that all EFT’s up to 31st March 2006 has been cleared at your branch.

I am now enclosing herewith :-

1. My letter to ICICI Bank, and their reply regarding successful transfer of the amount.
2. Transfer details of Rs.5, 000/- on 07.01.06.
3. Copy of my Savings Account Passbook.

You are now requested to do the needful in crediting the above amount of Rs.5, 000/- transferred to your branch through EFT on 07.01.2006.

Awaiting for your early action,

Thanking you,

Yours faithfully,



( T. K. MATHEW )

Encl : a/a

...
LETTER SENT TO ICICI BANK

Date : 22/04/2006
Branch Id : 0007 Account Id :[protected]

Sir,

I had transferred an amount of Rs.5000/- on 7.1.2006 to my SBI Account No.[protected] at State Bank of India, Mehrauli Branch, New Delhi. My Account is Jt. Account in the name of T K MATHEW/BINDU MATHEW. When I approached the bank for the statement I could find that transfer missing at their end. When I enquired about the same they informed that they have no EFT pending at their end upto 31st March, 2006.

My transfer to the same bank for the same amount on 10.2.06 has been credited to my account.

As per their advice I am approaching you to let me know about the status of that payment, which is showing 'Success' as per your Bank details.

Can you please let me know about the details of that payment on an urgent basis?

Regards,

T. K. MATHEW
…………………………...

REPLY FROM ICICI BANK

Dear Mr. Mathew,

Thank you for writing to us.

The fund transfer for an amount of Rs.5, 000 has been processed successfully and forwarded to the service branch of the beneficiary bank bearing account number [protected] through RBI on January 09, 2006 with the RBI reference number 653218.

We request you to co-ordinate with the beneficiary bank with the reference number quoted to know the details of the credit.

Looking forward to your co-operation.

Regards,
Account Manager
ICICI Bank Limited

...

These are some correspondence made by me with these banks other than many visits. How is it possible that money sent through EFT to my old account No.[protected] on 10.02.2006 has been credited to my account and money sent to the same account No.[protected] on 07.01.2006 has not been credited?

Sir, Please advice further. Thanks in advance.

T. K MATHEW
recently I am informed that i got a uk national lottery .Mr.John cosmon wrote me that i had to pay Rs 41, 750 to release the package from the customs. he told me to deposit the amount to the following account number state bank of india
BANK NAME : STATE BANK OF INDIA

ACCOUNT #: [protected]

ACCOUNT HOLDER'S NAME: KSHETRIMAYUM KAREENA

Please let me know whether it is genuine and give me the contact details ofthe person. expecting your reply with in one day.
Thanking you
syam
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dear Sir,
My SBI account is in district center janakpur in new delhi.
My account no is *****415565. At persent I have not remember first five digit. When I use my ATM. It gives message that it is block. So I am in trouble. Please help me or please correct the problem as soon as possible.
For this act of your kindness I will be gragteful to you.

vinod
To,
AGM
State Bank Of India
Dear sir
I taranjit Kaur has come to your canaught place office, to solve my problem, but no body has given proper response. I had taken home loan from you, & due to increasing interest i am not able to pay high EMI, so i had made arrangement of Rs 300000/- & paid to reduce my EMI . I had small kids so please reduce my EMI as soon as possible, I donot want to reduce my tenure but I want to reduce my EMI. If not possible return my Rs 20000/ out of 300000/ so that i can manage other problems, I want to be a good customer of your bank . Please give my option of any other type of loan against my home loan from you,
My account detail is as follow
Name Taranjit Kaur W/O Davinder Pal Singh
Account No H/L [protected]

Mobile No [protected]
[protected]
To,
AGM
State Bank Of India
Dear sir
I taranjit Kaur has come to your canaught place office, to solve my problem, but no body has given proper response. I had taken home loan from you, & due to increasing interest i am not able to pay high EMI, so i had made arrangement of Rs 300000/- & paid to reduce my EMI . I had small kids so please reduce my EMI as soon as possible, I donot want to reduce my tenure but I want to reduce my EMI. If not possible return my Rs 20000/ out of 300000/ so that i can manage other problems, I want to be a good customer of your bank . Please give my option of any other type of loan against my home loan from you,
My account detail is as follow
Name Taranjit Kaur W/O Davinder Pal Singh
Account No H/L [protected]

Mobile No [protected]
[protected]
To,
AGM
State Bank Of India
Dear sir
I taranjit Kaur has come to your canaught place office, to solve my problem, but no body has given proper response. I had taken home loan from you, & due to increasing interest i am not able to pay high EMI, so i had made arrangement of Rs 300000/- & paid to reduce my EMI . I had small kids so please reduce my EMI as soon as possible, I donot want to reduce my tenure but I want to reduce my EMI. If not possible return my Rs 20000/ out of 300000/ so that i can manage other problems, I want to be a good customer of your bank . Please give my option of any other type of loan against my home loan from you,
My account detail is as follow
Name Taranjit Kaur W/O Davinder Pal Singh
Account No H/L [protected]
Mobile No [protected]
To,
AGM
State Bank Of India
Delhi
Dear sir
I taranjit Kaur has come to your canaught place office, to solve my problem, but no body has given proper response. I had taken home loan from you, & due to increasing interest i am not able to pay high EMI, so i had made arrangement of Rs 300000/- & paid to reduce my EMI . I had small kids so please reduce my EMI as soon as possible, I donot want to reduce my tenure but I want to reduce my EMI. If not possible return my Rs 20000/ out of 300000/ so that i can manage other problems, I want to be a good customer of your bank . Please give my option of any other type of loan against my home loan from you,
My account detail is as follow
Name Taranjit Kaur W/O Davinder Pal Singh
Account No H/L [protected]

Mobile No [protected]
[protected]
To,
AGM
State Bank Of India
Delhi
Dear sir
I taranjit Kaur has come to your canaught place office, to solve my problem, but no body has given proper response. I had taken home loan from you, & due to increasing interest i am not able to pay high EMI, so i had made arrangement of Rs 300000/- & paid to reduce my EMI . I had small kids so please reduce my EMI as soon as possible, I donot want to reduce my tenure but I want to reduce my EMI. If not possible return my Rs 20000/ out of 300000/ so that i can manage other problems, I want to be a good customer of your bank . Please give my option of any other type of loan against my home loan from you,
My account detail is as follow
Name Taranjit Kaur W/O Davinder Pal Singh
Account No H/L [protected]

Mobile No [protected]
[protected]
To,

Mr. Rabin Majumder
Corporate & Commercial Lawyer
No. 91 Sh AK Sen Chambers Block
Supreme Court of India
New Delhi – 110001

Dear Sir,

Thanks a lot for your email.

As I was not getting any reply from SBI, Meharauli Branch, I had written a letter to RBI Ombudsman explaining the details and various copies of the letters sent to SBI. Within a couple of days they had sent a complaint format for filing my complaint and within a month or so RBI Ombudsman called me and SBI officials for a meeting in his office. SBI Branch Manager and two other Officials from SBI and two Officials from RBI and Ombudsman were present for the meeting. I am happy to inform you that Ombudsman pointed out the mistakes done by SBI Officials and asked them to return my Rs.5, 000/- alongwith F.D. Interest then prevailing + 2% extra interest + Rs.1, 000/- as penalty. He also asked me if I want to get any additional relief other than this, I refused it. They have credited my account with Rs.7, 109/- the next day. At last I have got my hard earned money along with interest for two and half years !

Sir, it is a thrilling end of the case and I specially thank you for asking me to contact SBI Ombudsman. As per RBI Ombudsman during the meeting, most of the people don't know about this system of complaining RBI Ombudsman and due to that many cases are not coming out.

Thanks once again.

Regards,

( T. K. MATHEW )
To
Manager
SBI, New Delhi
Sub:-Delivery of Atm card
Sir,
This is to inform yau that i am a customer of your bank as i had opened a new saving account in your bank {JNU Branch New Delhi} last week A/C No. [protected].At the time of opening the account i had given my residential address as a residential proof but i want my atm card at my jnu hostel address i.e Room NO. 20 Narmada Hostel JNU, New Delhi.For the next one month nobody wil be at my home.So kindly deliver my atm card at my hostel address as soon as possible.I have to face many problem regarding withdrawl of money.So kindly look into the matter as soon as possible and take some favourable step.
Thanking You
Yours Sincerely
Bharat Bhushan Wadhwa
[protected]
I want full address, tel no., fax no and E_Mail ID of SBI, New Delhi Ombudsman. If any one is having the same, pl forward it to me
I opened an account with SBI Mehrauli, New Delhi. In the form I had opted for online banking. It's been more than 6 months but still I haven't received my online log in details. Initially I got my username alone. Then I had tried for troubleshooting option in the www.onlinesbi.com for which i was asked to fill an e-form but to my surprise in the option of location of branch Mehrauli doesn't exist.
Then I called the customer care and I was asked to go and meet the online banking officer at my branch. When I went the officer was on leave and I submitted an application in this regard with another official. As I'm a student studying in Chennai I couldn't follow up in this matter. This application was submitted in last week of December but till now i haven't received any information in this regard.

So kindly look into the matter that as soon as possible and oblige.

Thanking You
Yours sincerely
Abhishek Jha
[protected]
Dear Sir,


This is to inform you that I withdrew Rs.1500 from SBI ATM on 28/3/09. At first attempt my request was not processed due to some technical failure. At the second attempt I received the amount of Rs.1500. But the amount got debited from my account twice i.e. – Rs 3000/- and I received Rs.1500 only once. I came to know about this when I checked my mini statement. I called up your customer care number, they guided me to write an application to the Branch Manager of my home branch. I followed the instruction and submitted the application along with the mini statement. I was informed that the amount will be rolled back in my account in maximum 8 working days. When I asked request number for my complain I was not given. Its now 44 Days and still I have not received my amount. This is really frustrating. When I again went to check the status in my home branch I was told that it will come, but when that even we can’t tell you. Please help me if you can or at least guide me what should I do.



The detail of the failed transaction is given below for your reference.



Branch Address :
Account Holder name: Vijay Saxena
My A/c no is :[protected]
SHUSHANT LOK-1
Gurgaon (Haryana).
Mini Statement

28-Mar[protected]Mar-2009) ATM WDL[protected] 2777 S1AN[protected], 500.00

28-Mar[protected]Mar-2009) ATM WDL[protected] 2771 S1AN[protected], 500.00,



ATM Adderess where I withdraw the amount
Roj-Ka-Mao Gurgaon,
1st India Pl. Mg Road,
Housing Finance,
Gurgaon (Haryana)



Thanking you
Vijay Saxena
sir, i want to know the person name and his full adress. his account no is = [protected]
respected sir, i am going to appear for sbi clerical post exams next month. i submitted my on application form successfully but forgot to take print out copy and as well as inserted an invalid id no which is creating to find out any information delivered by bank. therefore, right now i have no record besides of submitting fee slip in sbi bank. so, please tell me what should i do and where to complaint to resolve this problem. please give me your contact no to reply once. And my contact no is [protected]. Hopefully you will look at my complaint seriously.

Ajay Mehrotra — Cash Not received in ATM but amount debited in my account

Dear Sir,

Sub: Cash not received in ATM but Amount has Debited in my A/c.
Ref: A/c. No. SB. [protected] Andhra Bank,

I hereby wish to inform that, I was trying to withdraw the Money from the ATM in "Dena Bank , in Kanpur. But the transaction was denied But I didn’t received any receipt due to ATM receipt problem. But after this I checked my balance in other Bank ATM and at that time I was surprised to see that the amount of Rs.2500/- was Debited in my Account.

I have already made a complian on 01.10.09 in the ATM cell and my complain no. is 77302, but no action has been taken from Andhra Bank. I have made 2nd complain by letter on 20.10.2009 and got receiving from Andhra Bank, Meston Road, Kanpur.

I request you to please rectify the error and credit that amount to my account.

Kindly do the Needful

Ajay Mehrotra
Dear Sir,
Please send me mailing address of "Ombudsman of State Bank Of India."

With regards
Surajit Das
dear sir,
i m still waiting for my call letter for the clarical exam which will be held on 22.11.2009.
kindly send my call letter on my email id asap. my email id and my ragistration id both are given below-

ragistration id-
4560312

email id-
durgeshvarshney.[protected]@gmail.com

and my postal address is-

Durgesh Varshney
D/o Mr Hariom Varshney
R/o Chhote lal Colony, Sita Road
Chandausi
Moradabad


With Rgds
Durgesh Varsheny

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