[Resolved]  Sterling Holiday Resorts — CHEATED

Address:North Goa, Goa

hi
my name is Ronak Shah from mumbai have booked 3 rooms at ur hotel from 26th jan 2012 to 29th jan 2012 check out along with my friends.
from day one we had problems in our rooms
1 A/C NOT WORKING IN ONE ROOM WHOLE DAY
2 NO A/C AND TV REMOTES.
3 NO PROPER LIGHTS IN OUR ROOMS
4 DOOR WAS LOCKED FROM OUTSIDE.
5 LOTS OF CROCKROACH WERE THERE ON BED.
6 BED WAS NOT PROPER.
7 DIRTY SMELL IN ROOMS DURING OUR WHOLE STAY.
8 LOCKS OF WINDOWS WAS NOT THEIR AND WAS NOT PROPER.

AFTER TELLING TO STAFF MANY TIMES SOME ISSUE WERE NOT SOLVED.I WILL NOT GIVE UR REFERENCE TO ANY ONE.IT WAS HORRIBLE STAY AT UR HOTEL.
Mr Rajiv - Manager - Central Reservations WHO HAD DONE OUR BOOKING WAS NOT PICKING UP OUR CALL
FOR SEVERAL DAYS ,THEN HE SWITCHED OFF HIS CELL.WE ALSO TRIED TO PLACE COMPLAINT AT THEIR HELPLINE NUMBER STILL NO RESPONCE FROM THEIR SIDE.PLEASE DONT BECOME MEMBER OF STERLING RESORTS. ITS PATHETIC .
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Aug 13, 2020
Complaint marked as Resolved 
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even i am also trying to withdraw my membership since march'12 and to get my refund
these people only lie and cheat people
i appeal to every individual, not to take their membership
SERVICE TO CLIENT IS PATHETIC
Dear Mr.Ronak, please accept our sincere apologies for the inconvenience caused to you during your stay at our Goa Resort. We have logged your complaint and will take necessary action to rectify them.

Thanks for taking the time to let us know about this problem. We appreciate it.

We would like to bring to your attention that Sterling Resorts has undertaken a massive resorts renovations program. http://renovations.sterlingholidays.com/ Very soon, you will see a big differences in the resorts. We look forward to hosting you again.

Regards,

Team Sterling
these (sterling) people speak soft but over all their only intentions to cheat as they have now started
sailing in the form o[censored]nits without constructing any new property and to fool people they are just
adding leased property and we all know lease can be revoked
one thing is very good about these people that they know very well that individual can not fight and there for
they are doing any thing and every thing
unless a good team of advocate in few metros come forward and fight unitedly nothing will happen
god bless us ( all old time share members and new members holding units needs more blessings)
CONTACT THE NATIONAL CONSUMER GUIDANCE SOCIETY OF INDIA & NATIONAL CONSUMER HELPLINE [protected] & [protected]

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