[Resolved]  Sterling Holidays — Sterling Holidays charging amenities fee

Address:Odisha

Hi,
Back in 1997, my parents became a member of Sterling Holiday Resorts and paid Rs 38K for a holiday plan for 99 years.
Then this Sterling tree Magnum fraud happened(where also we invested 80K) and we stopped receiving all communication from Sterling companies.
In 2008, we received a letter from Sterling Holidays that they are operational and they are charging an amenities fee since 1999 due to which we have outstanding dues of 13K. So my parents ignored the huge amount they are charging.
A week back I called Sterling Holidays asking that I want to continue with the plan and as we did not avail any vacation all these year, so kindly reverse the charges and I will continue paying the amenity fee from now onwards as will avail the vacation. And they said they can't.
Now I request to refund the money back to my parents for the plan they had taken in '97 . Or they reverse the outstanding amount and we can continue with this plan.

Thanks,
Soumya
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Aug 13, 2020
Complaint marked as Resolved 
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My customer no is 80370.
Dear Ms.Soumya,

Greetings from Sterling Holidays. Thank You for writing in, hope we were able to address your concern. Please feel free to contact us for assistance in future.

Regards,
The Sterling Holidays Team.
Seek advice from the THE Consumer Guidance Society OF INDIA & NATIONAL CONSUMER HELPLINE ( [protected] & [protected] )
I am facing te similar issue. Even my parents bought the membership and didnt use it at all. now i want to use it however there are 13K pending ameneties charges pending for last 10 years when we didnt use the membership.
I would really like to start paying the fees from now on and avail the membership but would not like to pay for the time when it wasnt used. I even spoke to the customer care team today for 35 - 45 minutes but there was nothing that they could do.

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