[Resolved]  Tata Docomo — Billing & discontinuation of phone number

Address:Maharashtra

Sir,
I personally visited in Gallary of Tata Docomo on 14th March 2012 at near to Vashi Railway Station and requested to stop internet service & all other value added service of my mobile no.[protected] instated of this i received bill dated 25/3/2012 for the period of 23/2/12 to 22/3/2012 of value added service charges debited (Tata docomo dive in-VAS) from 14th March 2012 to 22/3/2012 Rs. 5/- per daily.The same complaint was also lodge by me on 29th March 2012 at ( 1 to 1.20 p.m. appro.) with customer care. also requested to solve my complaint lodge by me Ref. Numnber 465266 on 11th April 2012 at 9.40 am. for the same. On 11/04/2012 i have send email to [protected]@tatatel.co.in and requested to discontinue / stop mobile service of Mobile No.[protected] with immediate effect as I had already remove above mentioned mobile card from my mobile on 10th April 2012 at approx. 9.00 p.m. & not at all interested in using the same. Email received from [protected]@tatatel.co.in stating that This is with reference to your e-mail dated 11-Apr-12 regarding service discontinuation of phone number [protected].

Since your decision of disconnection is o[censored]tmost concern to us, our relationship executive will contact you shortly to process your request.

Please feel free to share your concerns in case you have faced any service related issues as this will help us to improve our services for you in future.

However, we would like to inform you that your request for cancellation has been registered and the reference number is[protected].

The billing on the above mentioned connection would stop on the 3rd day from the date on which the request was raised.

Expected time to process your request is of 15 Days.

but they have given bill number [protected]dt.25/4/2012 they charged me from 23/3/2012 to 22/04/2012 they have also debited value added services of Rs.259.90 + service charges which is totally wrong they are mentally torched me by sending wrong bill.
Kindly look after this matter.
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Aug 13, 2020
Complaint marked as Resolved 
Jan 16, 2015
Nagashree.v's response
We are requesting you to kindly disconnect the following Tata Photon 3G. 1. Phone Number – [protected] IMEI – [protected] SIM Number –[protected] 2. Phone Number – [protected] IMEI Number – [protected] SIM Number -[protected]
Complaint comments 

Comments

Hi Dilip,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO
Shankara.M.N
south eastern railway
#2582, 2nd cross, kalidasa road
v v mohalla mysore
karnataka-57002
ph.no-[protected], , E-mail--sanjay.[protected]@rediffmail.com


tata docomo photon plus no-[protected]
account no[protected]
bill date-17/07/12





As we are not using the service so please disconnect...
the reason is we dont have lap top now...
kindly disconnect photon no. [protected]
account no.[protected] with immediate effect
as i already have another photon no. [protected]
From :-

RISHI POLYMERS,
Plot No : 361, Subhashnagar,
IDA, Jeedimetla, Hyderabad-500055.


As we are not using the service so please disconnect the following numbers as we are not using the numbers...
April 30, 2013 by Ravishanker.Ch.

Kindly disconnect phone nos. [protected],
[protected]
& [protected].

account no.[protected] with immediate effect
and I already paid bill amount for the above numbers and receipt no is : 53552602 dt 29.04.2013 at 17.43 hrs for Rs. 4318/-
Hi there,



My mobile number [protected]/[protected] are temporarily barred and I checked with customer care they said address verification is negative.

And the address I heard from customer care is from wilson garden!! How come that updated in database completely wrong and they are asking to submit the proof to nearest tata services!!



This is really irritating to hear. I am staying in Taverekare!! And I have provided address proof for the same. I have given appointment for the executive on last Wednesday (15th May '13) and he has come to my house for verification other mobile number [protected] and the tata photon connection [protected] as well.



I am looking to make an urgent call. But this is barred. I have submitted all the documents required on first day itself. This is not my fault . Please activate all 3 numbers immediately..



Thanks,

Kanagaraj
3g service in my mobile number
From :-

RAVIVARMA CHILUMULA
H.NO:2-4-231, SUTTALA BASTI, RAMGOPALPET
NEAR PARADISE, SECUNDRABAD, 500003. A.P, INDIA.
Cell no: [protected], Email: [protected]@gmail.com

As we are not using the service so please.. Kindly disconnect internet connection temporary my Acct.no:[protected].
because I'm going to out off station.
Dear Sir / Madam,

Our telephone no. is 64527138 & 64527139, account no.[protected], Company name Fairmacs Catering Co. Pvt. Ltd.,

We are requesting you to kindly disconnect the above said two wireless phone no.

Regards

Hari Nair
67087616
Dear Sir,
My telephone no.is 65440812.As we are using sparingly landline, I request you to change the present Silver 499 Plan to a plan where the monthly rentals are minimal .I request you to reduce the balance payable Rs.1638/- as monthly rentals are more than my actual bill so that I can
clear the bill.You can advise the plans to choose and shift to the plan.
Regards
Subbarao Duvvuri
[protected]
my number is [protected]/[protected]. this numbers belongs to my company which i am working, but i want this numbers on my individual name. i had visited to tata docomo gallery but they help me about this query. just suggest me how it will be possible.

faiyaz shaikh
[protected].
Sir Tata docomo number [protected]
I requested to transfer from postpaid to prepaid from past 4 mnth they are not respond for my request so i decided to dissconnect the connection please respond to our request...
contact number [protected]
[protected]@gmail.com
Sir
My Tata docomo number [protected]
As I was given the request to migration from postpaid to prepaid on Oct please cancel the request and I need to disconnect the connection because I got transfered to another place their we are not having your network, without using any data I am getting the bill please kindly accept my request and disconnect the connection and respond for my mail...
contact numb [protected]
[protected]@gmail.com
Sir,

My cell no is [protected] post paid connection. I want to close connection immediately. Please close the number immediately.

Suresh Madake

Plot No 467, s. No. 2, Indrayaninagar, Bhosari, Pune - 411 026
Dear sir,

i am kanuri srinivas, my cell no is [protected]
this month bill is generating, but i have coming small mistake is their, what is the mistake is my account collar tune amount is their,
i am not added the collar tune, one u r boy is calling my cell no he as tell sir this is completely collar tune is free please add collar tune, that i am told i am not interested sorry, after one day directly collar tune added.
one day after i will call at docomo call center i am told my collar tune is completely deactivate, he as told sir generated the bill that time i will remove the collar tune.
This month bill is generated i calling call center he as told give me message at [protected]@tatatel.co.in

please sir enquire u r and give me replay.

thanks & regard

srinivas Kanuri
Sir, Please refer id 10169314 and stop
"call me tunes' on my mobile no [protected] and also disconnect the supplementary connection provided on the said number

Name G.Srihari Rao
email [protected]@gmail.com
Sanjay Ramesh Bhoy
Bajranj Krupa Bldg,
Room No.110, 1st flr Near Ganesh Chowk.
Umerkhadi Mumbai 400009.

As we are not using the service so please disconnect the my numbers as we are not using the numbers...
from July 28, 2014

Kindly disconnect my Tata Docomo Nos. [protected],


Account No.[protected] with immediate effect.

Thanks & Regards
Mr. Sanjay R Bhoy
Mr SHAIK KAREEM PASHA
HNO 6-5-319
MCH QTRS NEW BOIGUDA,
NEAR BHOIGUDA POLICE
STATION, ANDHRA PRADESH
500003

As we are not using the service so please disconnect the number as we are not using the number
From march 12, 2014

Kindly disconnect my Tata Docomo number[protected]

Account No[protected] with effect.
Thanking you,
SHAIK KAREEM PASHA
As we are not using the service so please disconnect the my numbers as we are not using the numbers...
from January 30 2015

Kindly disconnect my Tata Docomo Nos.[protected]


Account No.[protected] with immediate effect.

Thanks & Regards,

Mr. Bhargav Shankar khandkar
As we are not using the service so please disconnect the my numbers as we are not using the numbers
from month of Nov, 2015
Kindly disconnect my Tata Docomo Nos.65555985
Account No.[protected] with immediate effect.


Thanks & Regards,

Bomi Mistry
Hello ! My TATA DOCOMO (Internet) account no. is[protected]. This account is in the name of 'Lasya' . Due to extremely poor service and unreliable connection, we had already disconnected your Internet service 6 months ago. Apart from this, the response and interaction with your uneducated and misinformed staff/call center personnel and despite repeatedly informing them to disconnect the internet, they kept on bombarding us with promotional offers and false promises of better service. They even asked us to visit the Docomo gallery - in ordere to disconnect the internet connection. Accordingly, we did visit the DOCOMO gallery at Santacruz (East). Over there, they informed us that it could never be done (DISONNECTION OF INTERNET) at the gallery; and they told us wait for the customary call-center calls ( who only call us for the bill payment and no other use or help) and inform them of this situation. We again complied to this advice and did accordingly. While responding to the 'customary call-center call;, we even spoke in detail with the Tata Docomo executive officer and requested him to disconnect the internet. He repeatedly kept on telling us to please, please ( almost begging from us) to pay the oustanding generated bill - which is rather shocking and absolutely unreasonable - as THIS WAS THE OUTSTANDING BILL OF THE INTERNET SERVICES WHICH WE HAD STOPPED USING MONTHS AGO !! AND WE HAD ALREADY INSTALLED ANOTHER BROADBAND CONNECTION !!!
Just to get rid if TATA DOCOMO once and for all, we even agreed to that - informing the executive to please disconnect our Internet connection ONCE AND FOR ALL ! He said that he would surely do that, and we even paid the LAST OUTSTANDING PAYMENT - to the payment-pick-up boy sent from their side.

And now just today itself - to our sheer horror and elevated anxiety - your 'very educated and informed executive is calling us to PAY OUR OUTSTANDING TATA DOCOMO INTERNET BILL !!! This is extremely pathetic and shameful on the management side to have such misinformation .
WE URGE AND ORDER YOU TO PLEASE DISCONNECT OUR INTERNET CONNECTION THIS INSTANT !!!
[A/C NO. mentioned above]

WE HOPE THAT THIS EMAIL - OF THIS MANNER - SHALL BE LAST - FOR US AND FOR TATA DOCOMO .

Siddharth Shirke - [in the name of Lasya].

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