Tata DoCoMo Complaints & Reviews

I sent SMS to Tata Docomo for porting of my mobile phone number on 19th April 2012. Porting was to be done to Idea Cellular. Idea Cellular had not sent message to Tata Docomo for releasing the phone number to them. Meanwhile, Tata Docomo suddenly de-activated the SIM on 22nd April 2012 and prepaid balance of around Rs 75 was forfeited. De-activation should not have been done by Tata Docomo without informing me and without getting a request from another phone company. It is a cheating and fraud with customer. Porting was desired in view of activaton o[censored]n-warranted services by Tata Docomo and deduction from pre-paid balance on account of these services. Tata Docomo should alive the SIM until the other mobile phone company requests them to release the mobile phone number.

Ranjeet Kumar Jaiswal, Indore, Madhya Pradesh

Stop tata docomo daily VOV



Hi,

On my mobile message received saying that you have subscrib the TATA docomo daily VOV pack on tata docomo dive-in

kindly deactivate this services on my mobile no [protected]

kindly revert ASAP.

Regards,
Abhinav

My CDMA prepaid phone number is: [protected]. I took the connection on 10th Spril. I submitted the application along with photo, ID proof and address proof. In spite of having submitted the documents, since yesterday the service has been blocked. I rang up the customer care number ([protected]) today and spoke to Prajwal and Vinay. Both of them gave a standard excuse that my application form has not reached them... even though it isnearly a fortnightsince I submiited the same.

I AM SHEKH FARID I BOUGHT TWO SIM OF TATA DOCOMO ON 22nd JANUARY 2012 MY BOTH NO. IS [protected] AND [protected] IN BOTH SIM I HAVE A PROBLEM OF TATA DOCOMO BAD SERVICE MCHECK PROCESSING THIS VERY HEART ME AND MY WORK WHEN I WANT TO CALL OR MSG OR DO ANY OTHER WORK WITH MY MOBILE THIS MSG COMES AND FRUSTRATING ME AND MY ALL WORK GO DOWN
I CALL CUSTOMER CARE BUT THEY DO NOT GIVE ME SUFFICIENT ANSWER OR SUGGESTION TO STOP THIS SERVICE THEY TELL ME TO MAIL TATA DOCOMO ME MCHECK MAIL ID IT IS [protected]@mcheck.com I SEND MAIL THIS ADDRESS BUT TILL TODAY I HAVE NOT FIND ANY SOLUTION
I WANT TO STOP THIS FOOLIS SERVICE AS SOON AS POSSIBLE

SHEKH FARID
KOTA

Dear sir,

I am using tata docomo sim having number [protected]. From last 1 week, tata docomo is activating a service called "music mall" without any consent from me. This is costing me Rs.5/- every day. Customer care has not been serious and not even picking the call. So I request you to kindly de-activate the aforesaid service and also refund me the balance unauthorizedly deducted.

Awaiting quick redressal.

Thank you.

i activate 65.00rs plan in my phone ....
i got 2.5gb usage internet ...
when i browse somethin it take 1 0r 2 min to open pages .....
and when i download something its speed only 4-6KBps ...
i use docomo because their Gprs plan is very good and my most of friends have docomo no. only...
but now days theri speed is very-very low ....
in airtel or vodafone i get 15-25 KBps constantely but their Gprs plan is high ....
if docomo can give me speed of 20-25KBps so am not porting my last date of ending GPRS PLAN is 16th may ....
if my speed is increase so i am not porting and if my speed is still 4-6KBPs ......so i know what i gonna to do ....


MY no. - [protected]

I have one tata docomo No [protected], I got a message saying 'Thanks for subscribing to TATA DOCOMO Daily VOV Subscription.You've been charged Rs. 5.0/-'. But i have not subscribed this service and I don't know what is VOV. After that daily I received a message 'Your subscription to TATA DOCOMO Daily VOV Subscription has been renewed. You've been charged Rs. 5.0/-.' I have called the number to unsubscribe, but it is saying you have not subscribed to any services. It is reducing Rs. 5/- daily
Please deactivate the service and refund my deducted balance

Hi, My mobile no is [protected]. My name is Ankit Thakkar. Daily I get a message from NETWAP stating the Cineone alert of the day with some hyperlink. I have not subscribed for the service. Daily 1 or 2 Rs is being deducted for it. Also some IPlayer service is also activated which gets renewed everyday. Daily Re. 1 is being deducted for IPlayer service also. I had not registered for both services. When I try to call customer care on 121 my call get disconnected automatically.I don't understand the reason for the same. Unsubscribe the services and refund me the balance. Also balance is deducted for some data usage while I dont use the gprs service. I am not able to get this also.Please Help.

Call Me Tunes - was extended to my GSM Connection [protected] without my request or consent. As a result of this, I have lost Rs.120 from my pre-paid account.

In addition to this, a horoscope package also was found activated @ Rs.10/-

All these activations has taken place without my knowledge, request or consent.

Dear sir/madam
I have applied de-activation of my telephone number[protected] tata docomo ) on 17th march and there after several reminders on 23rd march / 2nd april / 5th april and finally on 17 april. But still they have not de activated my connection and sending me bills for which i have not used the service. They are cheating us and making us trouble. We have ackniwledgement of letters given to their office also and their email confirming us of the dis connection.
Please help us to de-activate the service immediately and to delete the demand bill for the service that is not used.

when doing online recharge they displayed one plan but after recharging they activated another plan. no proper response from customer care

sir this waseem ulla khan . Sir i am using tata docomo sim my money 45 rupee take but they told it will come back but not came till 15day's so please take and give it ok please my number [protected] and my email id [protected]@gmail.com

please restore my amount 349 rs what you cancelled on 29th march i.e., from21st april month onwards.I gave a complaint 25 days back. now 2 days back i received mail that my complaint was closed without giving clarification. please consider my request .so that i will be thankful to you.
my complaqint no.is 453239. i will be awaiting your reply.
v.bhanu.

I am your Tata DOCOMO CDMA customer with mobile number [protected] and I have a complaint as mentioned below:

I had made a recharge of data pack on April 15, 2012 for Rs. 95 having a validity of 30 days and free internet data usage of 4.50 GB. When I have done the recharge for data card service, I have received the confirmation SMS saying that the recharge is successful with free data usage of 4.50 GB without any restrictions mentioned in the SMS. I used this service on the same day for 3 to 4 hours and I regularly checked if it is not reducing my core / regular balance and in fact there was no reduction from core balance.

The next day I was surprised to see that my core balance was zero and an amount of Rs. 98 was deducted in lump sum.

I made a recharge of Rs 300 on April 16, 2012 at Tata DOCOMO showroom at Madhapur, Hyderabad and surprisingly again an amount of Rs 100 (approx.) was deducted from my core balance. So a total amount of Rs 200 (approx..) was deducted.

If I have already subscribed for data pack with free usage of 4.50 GB then how can they deduct the amount from my core balance and such huge data usage charges.

I have already lodged a complaint on April 16, 2012 with reference number COM[protected] but did not get any resolution.

I have a Tata Photon connection that is recently changed from postpaid to prepaid. My photon device is not working properly so I visited the Tata Docomo gallery at Hill Road, Bandra (West) on 18/04/12. The executive (Mr. Salil) tells me that my account balance is over so it is not working but according to my usage it isn’t used upto that limit as it was recharged just four days back. I insisted him to give me the details but he was unable to give me complete details. I further insisted on checking my device as for the error I was getting doesn’t mean that it was due to balance over but they had only one laptop to check the device which didn’t detect my device software which he accepted that there’s some problem with the laptop & they didn’t had any other laptop to check. I requested to meet the manager (Prajakta Shire) but he said she wasn’t available in the gallery, I waited for about an hour & she came from inside the cabin. She again checked in the system but couldn’t provide relevant details also checked the device in her laptop & said it’s not detecting & I will have to show it to another gallery. Also when my connection was postpaid I got a credit balance that she told me they will refund but they need to put a request but again their system was down so they couldn’t place the request & they assured me they will do it the other day & inform me but I didn’t get any call from them. Just because I was facing problems of overbilling I changed my connection to prepaid but the same issue is still going on. I am very much unsatisfied with the service provided at the gallery & the issue of overbilling.

Dear Sir,

I am totaly upset from tata docomo company daily they are calling me to take the services of copmany. I am regular customer of Tata docomo frm last 3 Yrs. I am employee some time we are busy in important meetings bt still call and disturb me by their stupid calls.Sir my tata docomo phone no is [protected].Sir its my request to you tht frm next time they r not give useless calls on my phone.


Regards
Deepak

TATA Docomo deducted my balance whenever i recharged my cell, they activate unused WAP pack without my confirmation & even give a proper answer on mail & on call, they kept my call on hold for 25 to 30 min at 5 times, In today morning i called at customer care no the lady who attended my call she deactivated my miscall alert service & told she deactivated Hollywood Sizzler service & she told you can activate miscall alert but charges will not applicable, but when i charged for same, she put my call on hold for 25 min. still Hollywood sizzlers is not deactivated. Last 15 days they deducted my balance unnecessarily.

Please look into the matter, I already mark mail to [protected]@tatadocomo.com at 4 times, but still my balance is not credited.

DOCOMO suddenly change its plan for the special recharge of Rs123 without prior intimation. I have recharge online on 19the Apr 2012 and shocked when check thee account balance.As per earlier plan we get Local TATA to TATA 1000 min & 500 MB GPRS data free for one monthe. But as per new plan we get TATA to TATA unlimited calling for thee local & will be charge 1pa/6sec. for calling between 6PM to 10PM for TATA Local no. & having Validity of 15 Days only. This plan is not useful for me. I want my Money back. Trans ID [protected]

sir/madam please give me call detail from december 11 to 15 april 12 in my mail id. id is [protected]@gmail.com my tata docomo no. is [protected] its urgent thanks.

my mobile num.is [protected] tata docomo castomer care not listern my problem. i was called to customer care at 18apr2012. they have not listen my complain properly. so pls solve this metter and reply me. i have conformed that solv my problem in sort time. bhavin bhavsar.