Tata DoCoMo Complaints & Reviews

Since past few months i have been having trouble sending messages from my tata docomo sim.
this problem occurs once every month for three days.

this time it exceeded that time.
i have tried all preliminary steps like restarting the phone and checking message centre number.
i also tried this sim in another phone but the problems still remains.

i was given a call from tata docomo executive and i was told to replace the sim and given adress of various tata docomo galleries.


HOWEVER THE ADDRESS OF KANDIVALI (E) GALLERY IS BOGUS/INCORRECT
SAME IS THE CASE WITH ANDHERI EAST GALLERY

when i informed the co(tata docomo) all they could say is
'WE ARE SORRY FOR THE INCONVENIENCE CAUSED'

I HAVE SPENT NUMEROUS HOURS ON CALLS WITH CUSTOMER CARE AS WELL AS WITH NODAL OFFICE BUT NO SATISFACTORY REPLY.

On 9th May'2012 the IPL service was activated in my mobile [protected] without letting me know and since then Rs 5 has been charged everyday. I complained yesterday 10/5/2012 at 198 but they said they can't stop the service, and asked me to do it through the divein portal where the my A/c link doesn't work. The number given 155223 for deactivation says no service activated against my number. I called 198 again today and they passed it to a senior who never came on the line and after a while they disconnected. Everyday Rs 5 is getting deducted and I can't stop the service which was started without my consent. It is indeed a gross offence on the part of Tata Docomo and I wonder how a company with the Tata name can resort to such malpractices.
I have written to [protected]@tatadocomo.com but apart from a auto reply there has been no response.

HI

i have called TATA DOCOMO PHOTON, since i was not able to see my usage details pade in website . i called them thrice for the issue and also troubleshoot with their technicians .But still the issue is not resolved .

They have also not sent be the bill and any other way
to see the usage details so that i can track my details for internet usage .

Now they have disconnected by connection , since usage details reach 1500 Rs . how ever i also mentain a data tracker for internet at home which shows i have only used 3.2 GB and my plan has 5 gb free .

Photon no :[protected]

***********************************************
461433
Inboxx

cs.[protected]@tatatel.co.inDear Mr. Ostawal, Greetings for the day! This is with reference to your email...
Apr 30 (11 days ago)
Dear Mr. Ostawal, Greetings for the day! This is with reference to your email...



cs.[protected]@tatatel.co.in
Apr 30 (11 days ago)

to priyank.ostawal, me


Dear Mr. Ostawal,

Greetings for the day!

This is with reference to your email dated 30/04/12 regarding unable to check usage details for your Tata Data device number [protected].

We sincerely regret the inconvenience caused to you.

Please be informed that we have registered your complaint related to unable to check usage details with docket number[protected]. The same will be resolved by 02/05/12 09:01 and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

For any further queries, please get in touch with us on our 24/7 toll-free helpline number[protected] & we'll be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call.

Now you can manage everything about your account by logging on to our website www.tatadocomo.com. Its a quick and easy process. All you need to do is register on ‘My Account’ which enables you to know your daily usage, to make bill payments, view & download bills, check last payment made details etc.

We appreciate and looking forward for your continued support to help us in our effort to provide you the best of our services.

Warm Regards,
Kumar Gaurav
TATA Docomo- Customer Service

-----Original Message-----
From: priyank.[protected]@accenture.com
Sent: [protected]:11:18.0
To : cs.[protected]@tatatel.co.in
Cc: [protected]@gmail.com
Subject: currect Usage Page not coming~~M7461433
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello ,

With reference to our phone conversation please find below the screen shots of the webpage for checking the current usage .

When ever I login to my account and click on current usage , it gives the window again to login inside it .

[cid:image001.[protected]@01CD26C0.EAAA2D50]

[cid:image002.[protected]@01CD26C0.F6ED8530]

Thanks and Regards

Priyank K Ostawal
PCS Capability Management Team
Accenture Services Pvt Ltd
PDC 1, Tower 5, Magarpatta Cyber City, Pune
*********************************************************

not receiving network signals in handset suffering heavy loss daily mentally and financially disturbed

i am a docomo user ([protected]) from bhadravathi.
shfwap has been subscribed for my number. i dont know how it got subscribed. when the msg is displayed, it shows dial 155223 to STOP, but when i dial , there is msg telling "there are no services activated to ur number. Everyday Re.1is deducted from the balance

kindly do not subscribe me to any WAP/Internet based packs as mentioned above henceforth and deactivate all current ones in my number.

docomo customer.

sir mene 2 days pehle unlimited wala recharge karaya tha lekin mera balance kat gaya aur internet connect nahi ho raha

Docomo Cheating customers,

Postpaid customer be alert

1. No Roaming free will be given but plan shows roaming free.
2. No ISD facility needed then sacrifice conference - worst
3. No customer support - callcenter people will ask to write an email to [protected]@tatatel.co.in- gunny customer support.
4. Nodal officer are very very very worst - why they are recruited i dnot know?
5. Appleate authority - No one will pick the call ringing ringing but no response- or picks the call and disconnects itimmeaditely - lost patience- better docomo shpuld take necessary actions against those peoples- who will question them.
6. Tariff Plan : only oral plan details- plan details will not be captured in my account or in website. Violating TRAI Rules.
7. My plan is gsm freedom 499 plan - in this plan the unused minutes will be carryforwarded to next month upto 12months then only unused minutes will be expired. - Here also cheating me.
8. Toll Free numbers - staring with 1800 is charging - very bad.
9. My Account - Online account managing service is not working. Here also violating the trai rules.

If you choose docomo you people will be orphans & you people will get hypertension.

Thank & Regards
Naveen Kumar
[protected]

Sir
we bought a TATA DOCOMO POST PAID SIM CARD on 04/03/2012... number:[protected] with a buying consideration of free reebok watch... we bought this sim card from the dealer named J.Asvinth kumar [[protected]] of TEAM ONE COMMUNICATION, Trichy road coimbatore... we were informed that we will receive the stated reebok watch on the first bill payment.. we have paid our SECOND MONTH BILL and still we are yet to receive the watch.. with this regard i contacted the head.. his number:[protected] and was said that we will be receiving the gift shortly... every day i make phone call to this head and he is yet to dispatch our gift...there is absolutely no proper response from the dealer.. to bring it to ur notice we are ur credible customers using tata landline [protected] for the past 7 years.. i am not concerned about the watch but the customer service.. I kindly request u to take actions for the harassment faced by me and request the dealer not to give such false and eyewashing offers.... what is the solution for the number of calls that i made every day to [protected]..???

PLEASE TAKE ACTION SO THAT U WILL NOT BE LOOSING UR CUSTOMERS... PLS PROTECT UR CUSTOMERS FROM THESE FALSE OFFERS... WE ARE ABSOLUTELY UNSATISFIED WITH SUCH TYPE OF CUSTOMER SERVICE FROM THE NUMBER ONE CUSTOMER SERVICE PROVIDERS....
THANK U..

I got two TATA DOCOMO CDMA prepaid SIM six/seven years back submitting my voter identity card as my ID proof and other necessary documents.Number was barred three times last few months without any notice and while contacting the same TATA customer care,they told there are some mismatch with my documents. Also they have disconnect my number
[protected] and [protected] three times after six/seven years with a unlawful reason. Here comes my concern, if the documents mismatching to the TATA itself why I suffered for that after six/seven years despite i submitted my documents three times during last seven/eight months.
I have been a loyal customer of them for six/seven years and have 2 phones Please do the needful at the earliest.

Dear Sir,

I have Done Recharge of 65 through Retailer and i have also heard from TATA DOCOMO IVR that Recharge with 65 and get 2.5 GB Data and when i recharged i got only 1.5 GB Data for internet and i also called customer care about that but they said that you will get this much data only. there is nothing we can do with this. i m very disappointed with the service and less data provided. if they use IVR Recharge with 65 and get 2.5 GB than why they are not providing the same.

Recharge Info
Mob NO. [protected]
Trac ID: [protected]
Time : on[protected] at 12:03 PM


Regards,
Bhavin Dhorajiya
[protected]

Hi,
Myself Dharanesh,

i own tata docomo [protected], i have been using this since 3 months(port from reliance to tatadocomo), i had given a nice tariff which is expired yesterday. two things i wanted to know 1.can u give me same tariff or any other which has low call charges and free sms
2.planning to port out, i also obtained a UPC.

some one called me from tata docomo services(may be back end team), unfortunately, i was in remote place, could not speak due to network issue.
i too called up customer service, they told me that they are going to call me again. Its petty urgent can u plz do the needful orelse let me know, i will switch over to other network which is offered me a very good tariff plan.

thanks

call me on [protected] or else mail to [protected]@gmail.com.

Dear Sir,

I migrated from BSNL to TATA DOCOMOO inresponse to their invitaion for providing unlimited calls for the monthly rentalof Rs.899/-.I submited my application for UNLIMITED Plan along with the cheuque for the one security depsoti of Rs.899/- on 17 April 2012.

My TATA DOCOMO SIM was activated on 26 April 2012.

On 2 May 2012 my outging call were barred without any prior information. After that I got SMS mentioing that I have to pay Rs.521/- to enjoy the services, since I have exceed the lim creidt limit fixed by them.

I do not understandhow they could bar my calls when I have deposited one month rent and have not availed their service not even for a week. That without any prior notice,

I am subscriber for BSNL for more than 10 years. I am a managment consultant and the number is important to me, since I keepting the number for more than a decade and I tavel lot.

I have been put in to lot of hardship because I am unable to call my clients.

My repeated attemepts to contact the service provider through their cusomer care number( [protected]), email to : [protected]@tatadocomo.com have failed. Agncy who took the application M/s. R Tec Solutiions, Lakkasandra, Bangalore also are not helping me solve the issue.

I have also got the referecne number of my complaints: 494084/495843/496298

When I made made complaint by creating "My Account' in their website, I found they have put PURE RENT FREE PLAN for which did not apply.

I request you to kindly bring the appropriate higher i authorities in the TATA DOCOMO, and help mo to solve the issue at the earliest.

1.My outgoing call has to be restored.
2. Bill what they have reaised for Rs.585/ - for the plan which I have applied should be revised. Revised bill should be sent for the period proportionate to service I availed for 6days.

Thanking you,

S.S.SANKARAMOORTHI
Mobile No: [protected]
A-1320. Gokulam Complex
Doddakallasandra,
Kanakapura Main Road,
BANGALORE -560062

I have blocked my sim by mistake.My blocked number is [protected].
For Details contact on :[protected] Mobile:- [protected]

I am talking about this issue for the 1000th time and I am hoping that someone will be able to help me sort this out... In chronological order, here is what has happened:
I had been using the 1Mbps (1299+taxes) plan for over a year from Jan 2011 to Jan2012
In Jan 2012, I decided to switch from to the 2Mbps plan, for which, I was told the prices had been slashed from 2999 to 1399 (+ taxes)
I enjoyed the services for a month, till I received a bill of Rs. 3308, dated 11-Mar-2012. I had been charged at the original 2999 + taxes rate.
I called up your customer care and I was informed that this was a mistake and that the amount would be reversed, however the 1399 plan is no longer applicable to existing customers
Disappointed as I was, I decided to switch back to the 1Mbps 1299 plan and assumed that the overcharged amount would be adjusted in the next billing cycle.
I recently received another bill, dated 11-Apr-2012, in which no adjustments had been made, and I received several calls / emails to make the payment
These were the only calls I EVER got from you. I explained my situation every time and the guy on the other end seemed to agree and just hung up.
On 08-May-2012, my internet services were deactivated and that this when I completely lost it.
You overcharge me, don't do anything about it for over 2months, and then I am penalized for it! When I called again on 08-May-2012, I was told that my 2-month old complaint will be "escalated" and it would take 24 hours to resolve.
I decided to wait and I called again on 09-May-2012 when the guy told me that there was nothing that could be done. There is no way to contact your billing department. There is no other number or email address. In short there isn't a single human being on this earth that can help me resolve this issue.
So much for the Billing Guarantee that you have put up so bravely on your website! I have written, spoken and tweeted about this issue to several of your employees. Every single time I am told that someone will call me back on a specific time at a specific date. I have been waiting for 2 months for this issue to get resolved and I am appalled at how ineffective your customer care services are.

All this despite the fact that I have actually been promoting your service among my friends. Ever since I got your internet connection I have not faced a single second's down-time, which was a huge upgrade from my last ISP. I had always maintained that Tata Indicom is one of the best ISPs around. Until this experience.

Another problem is your transition from Tata Indicom to Tata Docomo. When i go to the complaints section or the Live Chat page, I am only shown options for CDMA or GSM. What about broadband? Are you planning to stop this service in India? I live in a society of over 300 people and I have all their email addresses. I will make sure that this indecent is shared with all of them and that no one else from my building takes up your pathetic services! You have just lost one of your biggest advocates!

hello sir, i have blocked my sim mistake while going through the security settings of my handset . now its asking to enter the PUK code.. can i please get PUK code number . my mobile number is[protected]

i have been using gprs pack from tata docomo. but from last couple of days. the Internet facility is so poor or their is no Internet connection to me. just from that time the customer care facility is stopped for me. i have no option to connect with them and ask about the poor service. i have been serving great inconvenience without Internet to me. and i don't have any connectivity to my service provider. please. help me.

dear sir/madam

i boutgh new postpay tata docmo cdma mobile connection [protected]. and activete mobile plan Advance rental 999 . but company not given me benfits as per company mobile plan benfits are 150 local+national minutes and 50 sms. i contact with many time to company but they are not given me this benfits so pls strict actiona against this company

there has been an unwanted subscription to ipl on my tata docomo mobile connection under the name 'IPL on TATA GSM 2G WAP' and consequently Rs. 5/- per day is being reduced from the balance since 8th May 2012. In the message a toll free number has been given to deactivate the service 155223 but is of no help. deactivate it asap.

Hi Tatadocomo,

Please stop sending this unwanted Flash SMS which is frustrating. When i am typing an sms or chatting from my mobile the yes button automatically gets pressed when ever a flash sms comes on screen. I have recently charged for that. My number is [protected] Prakash Mishra.

Kindly return me my balance deducted. Sorry to say but a very bad way to extract money