Tata DoCoMo Complaints & Reviews

Sir,

I am from surathkal, Mangalore. I had applied for passport before few weeks. I am a female student staying away from home and living in hostel. I recently got a phone call from my native police station to come for verification of the permanent address. After I finished police verification there I used to get missed calls from this number [protected].

One fine day the person gave long ring and to my surprise it was from police station. His job is to verify the documents of the persons who applies for passport. I don't know why the hell he used to give missed calls, I couldn't gather my daring to ask him why he did so. On[protected] ie., yesterday my police verification got over, but still I am getting missed calls!!

The thing is how to give complaint while the person itself is calling from a police station??!! Please Help me!!

I have tried to reach TATA DoCoMo dozens of times - unsuccessfully !!!! And am now determined to escalate this as I have saturated all my frustration levels....

Quote -

I am trying EVERY way to reach you guys.

I have entered my complain details 3 times and each time, I get an error message after submitting.

I think your program is made to discard ALL COMPLAINTS.

Anyway, I shall try everywhere and however - which includes through the press - duly citing all these experiences ....

Here is my complaint - will appreciate if it is forwarded to the concerned as I am NOT going to give up.

btw, this is my THIRD attempt at registering the complaint !!!!!

After entering the info the first time, I lost connection !!!!

The second time, I was told that there was some error and that I have to RESUBMIT !!!!

So, I re-keyed !!!!!!

I guess I am getting desperate enough.

So, here is the next text -

Are you REALLY a TATA company ?

Your service SUCKS.

Am SHOCKED with my experience.

Pls read through to know why I am convinced that someone has hacked into the TATA name as far as your DoCoMO services are concerned.

For starters, right from when I took your service, I had problems with your connectivity...for weeks !

Then I get a call with a completely faulty billing and not on the terms I was sold the connection.

After all that mess and test of my tolerance, I have frequent breaks of my internet..... !!!!

I have complained several times and always been told that the problem has been totally fixed.and will NOT repeat. But, it happens ALL OVER AGAIN - and then I complain and I am again told the same story !!!!!!!!!!!

You JUST DONT have a clue on what internet connectivity is and its importance. At random you break the service MINDLESS of what is happening at the subscribers end.

UTTERLY SHAMELESS !!!!!!!!!

Needless to say that your call center deserves the award for the WORST customer care and service. The operators DONT even speak anywhere near decent English - dont have a clue of what to do besides reading from a template script.

Sir/Madam, please tell me that this is NOT a TATA company. I have great deal of respect for the TATA brand and am at a loss of losing ALL OF THAT with your DoCoMO service standards.

I just called your customer care for help in filling up some options to send this note. She merely said this was a Photon Pro. When I told her that the website did NOT cite that as one of the options, she hung up !!!!!

I expect a NOT pre-formatted and template note and fix immediately. In any case, I am forwarding a copy of this note to Mr Tata and Mr Mistry = let Mr Mistry solve the mystery - whether TATA DoCoMo is truly a TATA product or some fake impersonator.

Regards,

Sanjiv Gupta

BTW, your next question is how you would contact me - my answer is ANYWAY. Just do your job and pls dont test my patience any more. - Unquote

I have ported my number [protected] from airtel to tata docomo. While porting the same I have submitted my address proof and ID proof to the retailer at the local level ie my town chiplun dist ratnagiri maharashtra. Before about 15 days my number was suuccessfully ported to tata docomo. On 28th of april 2012 my outgoing calls are barred by the company showing reason that my identification documents are not received by them.
I have submitted my documents to my nearest retaier ie in chiplun on the same date ie 28/04/2012. And also I have resubmitted my documents at pune address- tata docomo service centre near fergusson college, fergusson college road pune.
After almost 48 hrs of the submittion of document by me still my outgoing calls are barred. I request you to resolve my query on urgent basis.

I have paid bill for disconnect my post paid card.But they didnt have disconnect my connection.they have stop all the service from my card.But still i am getting bill at every month.I have also get notice from lawer.My docomo number is [protected]..Please check it.Parth patel.

Sir My mob no [protected]
Daily i receive message saying "subscription to vov tata docomo dive in wap is renewed" and daily 5 rupee deducted from my account
please deactivate the service and refund my balance

dear sir
my sel[censored]sing tata docomo gsm mobile service bearing number [protected] .sir now a days this company is deducting un necessaryly ur balance amount by activating the unwanted services which are of no use to any business class persons.when we call the customer care we get the answer that this service will be deactivate immediately.but the next morning again the same problem is faced by me.again we go for repeated procedure but of no use.at last i decided to complain u.they use to activate magic sms service and deduct Rs.30/-p.m and also some unwanted srvices automaticaaly without our consent and deduct Re.1/- per day.we request u to kindly take action in this regard,

THANKING U

Hi sir, i'm using docomo and my mobile number is [protected], today on 30th april in the morning 4:20am, someone is calling me many times and he is abusing me and using vulger words, he is calling from this number [protected], pls help me sir

i deeply requesting ,we need tata docomo 3g network at perinthalmanna......if your giving 3G ,,,i want to buy a tata photon.

Please deactivate Hollywood Sizzlers and subwaphwsizzlers TATA GSM 2G WAP from my no.[protected]

Hello Team, I made a recharge of rs. 36 on my tata docomo no. [protected] through www.tatadocomo.com on 26/04/2012. This website shows the information that i will get 15000 sec (250 min) free to any local/std tata docomo no but after recharging i found that it is a false information. I only got 100 local free mins. So i talked to customer care representative about this and they are saying that this recharge is not available anymore but still it is shown on the site to misguide the customer and to cheat with them. Now i am asking them to refund my money but they are refusing to do so. So now please help me and all other customers and teach Tata a lesson not to cheat with customers. I have attached the site's page which shows this recharge information.
I am hoping for your best help. Thank you so much for supporting helpless customers.

I have purchased the new Docomo prepaid card having offer of 1GB internet free for 2 months. but internet doesn't work at all for new cards (connection time out error) I have checked it with 5 mobiles, but no luck also checked with other friends (who having same plan) and same thing happened to them as well. Tried calling 121 but no luck. Is docomo trying to cheat customers? They offer 1GB internet free for new cards but actually they do not provide the same. I request to all of you (who wants to buy a new docomo simcard) that PLEASE DO NOT BUY ANY DOCOMO SIM as they are bigger cheater in the market and all services are very bad including customer care. Dont be tempted to docomos internet plans. Other operators are bit costly but they provide good service ( like Airtel..at least in my area). I am about to throw my Docomo sim..what do you think?

Dear sir/mam,
I P.K.SINHA from jamshedpur am customer of Tata docomo , i am suffering from a problem .there is a daily deduction of . Rs.5 from my account balance for any unwanted services which is not activeted by me.this service
is really not actived by me but the company blaming me that u have activeted your self.
i had complained to deactivate for service on25/04/2012( request no GBL[protected]) at 11:50hrs. which was resolved for two days
but again after two days mean on 28/04/2012 same problem is repated and rs. 5 is deducted. again i have complained on this date
28/04/2012,at 09:22A.M with request number GBL[protected].
really i am mentally depressed with this type of service. this problem is comming from a long time.

please do some needful action to resolve it.
mobile no. [protected]
thanking you.

I am a docomo user (+91)[protected] ....from kolkata circle
Please unsubscribe me from WAP services like TOM,Models Club,Romance tips,etc other internet based services.(I am often shown the message "Try highly rated apps for free...i always press no but still a browser automatically starts and i get a message that some or the other service has been activated")
I did not subscribe for any of those services and have called the customer care many times....i fail to have their cooperation because every one or two day my balance is reduced by Rs 5 to Rs 10 .... which is very inconvinient ... kindly do not subscribe me to any WAP/Internet based packs as mentioned above henceforth and deactivate all current ones in my number

-Mou Chakraborty

HI


I would like to bring it to your notice on the issue of two debits for one service

I made an recharge of Rs 246 online at Tata docomo website which is an 3G pack activation, since the last authentication page said transaction not completed I had to try the same again, and ended up with same error message again. In a while the recharge i got an recharge successful SMS om my mobile for one pack on Rs 246. I was surprised to see I was charged twice on my credit card.

Eventually I raise an complaint for reversal of one charges which goes in loop back to back and after 20 days of follow up i was told that the charges are corerct nothing can be reverted. please see below the charges with reference number.

My cell #[protected]


05 Apr 2012 TATA DOCOMO CDMA_BD NDEL IN INR.246 Ref# [protected]

05 Apr 2012 TATA DOCOMO CDMA_BD NDEL IN INR.246 Ref# [protected]

I made an attempt to reach the cal center number of times and also escalated to Nodal officer with no response ever.

I have made my mind to port out of this cheaters..

mobile number: +91 [protected] karnataka bangalore

i am not able to receive any call in roaming and this will become headache when you are in roaming. worst service by tata docomo.
and this not the first time i am facing this problem...i want to do MNP but due to absence of myself in bangalore i cannot do that one.

so its a humble request to TATA DOCOMO please rectify with my issue ASAP...just making good advertisment wont help..
and 1 more thing is that you cannot make your call to a customer care twice in a day...so i want ask a tata docomo that is this your service..??

plse give me name and addrsh [protected]

unkown caller is calling me from tata docomo number and that number is +91-[protected]. when i'm calling back to him/her . mobody is attaining call. kindly get rid off me from this unknown caller.

thanks.
Manish Jha
+91-[protected]

sir,

i am tatadocomo gsm prepaid customer.
my no-[protected]

this problem is faced by me many time

without any tariff my call rate charged 60/p
and with tariff voucher you charges 30/p
BUT YOU CHARGED CALL RATE @ 72 p/s


i told you so that cut my balance excess than the call duration
i am very angry you you don't cut my balance.

YOU Told that you will contact me soon but you could not do this
if you will not solve this problem i will complaint to consumer forume.

I had recharged mobile no: [protected] online but I did not receive any msg on [protected] as well as its not reflecting in my balance.
I had recharge four times, first time I had recharged of Rs 34 on 11th April around 21:30 and second time of Rs 23 on 14th April around 23:05 and 26 two times. Then I had contacted customer care center who told me to email the details on listen.[protected]@tatadocomo.com. I had done as requested.

I had raised the request on 15th April and I have been told that the request will be resolved by 19th April around 16:00 with the docket no. PRRG09685042 and Now I am getting another docket number i.e. PRRG09688299 which will be resolved by 24th April. Does it mean whenver the resolution SLA is over you assign another docket number and keep the customer looping. and again 24th has been passed and there is no response.

I would like to know Whats goiing on?

i got my photon disconnected in oct 11 but in feb 12 they had send me a bill
i tried to contact the people at but none answered to my problem they all took a complaint gave me a complaint number and said that the team would call me, but i had i didn't receive any call when i recalled i had the same answer .
after many times finally i had a word with an executive who again deactivated my number .
but now again they are sending me a bill for the month of march and April 2012