[Resolved]  Tata Docomo — Bills received for cancelled internet data cards - hidden churn out charges

Address:

East Delhi, Delhi

Dear Sir,

One of the Tata Photon numbers that I cancelled in August 2012 is [protected] (account number [protected], bill number [protected]). Would like to apprise that not only I have received confirmation / cancellation e-mail from the TATA but also retention call. I explicitly refused to continue availing TATA photon services. I have now received another bill with “churn out” charges for one of the cancelled photon connection. Expecting another bill for lost card soon as making customers disappointed and mislead them has become their habit.

Would like to mention that nothing of this sort was mentioned in the introductory letters I received. I find it unjustified and need your help to resolve the issue.

Billing amount for cancelled data card is 1685 and billing period is Sept 3rd, - Oct 2nd, 2012 (August I cancelled it). Since I’d already requested for cancelling both of the data cards (in August) and made the payment on pro-rata basis, in first week of September, wasn’t expecting any further bills. When checked with TATA photon on Oct 13th, they told this bill has been sent by mistake and I can ignore it; also query would be resolved by Oct 16th (Ticket number[protected]. I did not get any call from them and then had to call them myself.

Yesterday, when I called them again, I have been told that recently they have introduced “churn out” charges and I will have to pay for cancelled connections (Ticket No.[protected]. I am expecting soon they will be sending me another bill for lost data card with churn out charges. In total, will have to pay closed to Rupees 3500 even when I have not used them / after cancellation request.

To give a little background, I bought TATA photon corporate connection through my wife. Unfortunately, within a week of its purchase, I lost it somewhere. I called TATA photon representative and reported the same. When asked, was told by photon representative that they will block the data card and have recorded my request. Was also told that there is no further action required from my end and there won’t be any billing. After couple of weeks, we bought another photon corporate connection.

I received my first bill after two months of connection date which I paid on time. However, to my surprise, I got another (2nd bill, next week) bill which they had sent for the data card I’d lost. When checked with them, I was told that since I didn’t e-mail them about lost data card, they have not cancelled it and billing won’t stop. I don’t understand what is the purpose of having a customer care unit when queries can’t be resolved online and cancellation requests can’t be recorded and no action is taken. I was explicitly told NO e-mail is required by TATA photon representative. Do we actually need to send e-mail when confirmation has been given by TATA representative?

Before taking decision about cancellation, I e-mailed TATA photon and shared the whole story. I mentioned about lost data card and the bill amount I paid for the same. Height of shamelessness is that neither they acknowledged that it’s their mistake and they should waive it off nor called me to understand what my concern is. I paid two bills for data card I’d lost and another two bills for the one I’d later bought. I intended to close this chapter peacefully and without any second thought and made the payment for lost card.

Eventually, my conscience and pocket doesn’t allow me to pay any more bills now. I have all the e-mails with me where TATA photon has confirmed there won’t be any future billing and this chapter is closed.

Kindly, register my request and let me know if more inputs are required from my end. I can not only send all possible evidence to support my claims but also share another e-mails which will prove how TATA customer care executives torture customers with their weird answers and carelessness.

Best Regards,
Amritraj Singh Negi
[protected]