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Tata DoCoMo Complaints & Reviews

www.tatadocomo.com

2.7

Updated: Apr 17, 2026

Complaints 9258

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4180

Unresolved

5078

Good! Tata DoCoMo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Tata DoCoMo step up their efforts to fully resolve all complaints 👍

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Address: Latur, Maharashtra

I have called customer care of tata docomo 3 times and also complained on consumercomplaints.in and requested to deactivate service named channel 99. This service is active on my number [protected] since 1 oct 2012. i deactivated it by calling 155223 and also requested cc to deactivate it, cc representative replied that your service will be deactivated in 4 hours. but instead it renewed on 15 oct 2012
inspite of calling many times to cc, the service is still active on my number because i get daily one sms at sharp 11 am related to that channel 99 service.
this service is going to be renewed on 25 oct 2012 and i will loose 10.0 rs from my account. If thats the case i am going to throw away docomo sim card from my mobile. so i please request you to deactivate channel 99 service
mob no. [protected]
email- [protected]@gmail.com

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 25, 2012

Verified Support

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Chennai, Tamil Nadu

Dear sir,
My tata docomo mobil number [protected], from this number they are offen taking money from my prepaid balance. Some times they do refund me and some times they dont use to refund. All those times they dedect 5 to 10 rs so it was not an big issue but this time today on 22 nd october 2012 in between 4 to 5 pm they have took 99rs from my main balance.. Kindly ask them to refund that 99 rs..!

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 23, 2012

Verified Support

Hi Raaj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Pune, Maharashtra

HI MY NAME IS SACHIN.My Mo.No.[protected] and email id is [protected]@gmail.com
Netwap service has been activated of its own on my mobile no.They are deducting daily 1rs. Daily for this.I have been trying a lot since 10 days to deactivate this service but no result till date.
I had called to 15523 to deactivate this service but the computer is saying there is no activated service in my mobile.

Again I dialed *191# to deactivate this netwap but it is displaying there is no active service on my phone.
I called to customer care(121) for help but still no response no result.Please deactivate this useless service & refund my lost money.Many customers are suffering with same problem but till now no help from the tata docomo.

Please deactivate this useless netwap & refund my lost money.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 23, 2012

Verified Support

Hi Sachin.

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Rangareddy, Andhra Pradesh

The Best Worst Award Of 2012 goes to TATA DOCOMO Prepaid Telecom Service due to following reasons:
1.Network Problem
2.Internet Browsing & Downloading Problem
3.Balance Deducation Problem
4.Automatic Service Activation
5.Poor Response from Customer Care etc.

I think that the Govt. should be cancelled their licence within two months if they dont progress their service.

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

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Address: Pune, Maharashtra

Hi,
I have taken a Tata Docomo Postpaid SIM with Rs.1299 Plan. According to the plan, I should get 2GB 3G data free and unlimited 2G data. I called up the customer support asking for the 3G Settings for my Apple iPhone 3GS. They asked me to send a message with 1299 typed to 52270. I got a reply saying that "My phone does not support automatic settings and I have to contact Customer Support for Manual settings". I called up the customer support again, asking for the manual settings. At first they asked me to enter APN as TATA.DOCOMO.INTERNETHVC. I tried using this APN, but neither the 3G data nor the 2G data was working. I called the customer support again telling them the error I was facing. They again asked me to change the APN to "internet HVC APN". I tried using this APN and I was getting the same error. I called up the customer support again telling them about the error. They asked me to choose Aircel Network and to try again. I tried with Aircel network and again I got the same error. I called them up again and now they say that its my phone's fault. So I tried using a Nokia phone. But still, I was unable to connect to 3G. When i informed the customer support again, they said that there is network problem in Pune, so might be because of that I am facing this issue. When i told them that before taking Postpaid SIM, I was using Tata Docomo 3G in prepaid SIM and it worked absolutely fine, they replied that they have done whatever they could do to help me and its my problem now.
These Tata Docomo people are themselves confused about the APN.
Please help!!

Thanks,
Ankit Goyal
Mobile: [protected](facing this problem)
Mail id : [protected]@yahoo.com

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A

Ankit Goel

from Delhi, Delhi

Ankit Goel — my id is not working

hello
My id is block when i login it has given me a error please solve this

Thanks

Ankit goel

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Hi Ankit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

S

shreesaiadvision

from Satana, Maharashtra

Oct 30, 2012

3G not working & Major issue of no network coverage at my office

Dear All,
I have MNP Tata Docomo Postpaid SIM with Rs.1299 Plan. According to the plan, I should get 2GB 3G data free and unlimited 2G data. I called up the customer support asking for the 3G Settings for my Apple iPhone4. They asked me to send a message with 1299 typed to 52270. I got a reply saying that "My phone does not support automatic settings and I have to contact Customer Support for Manual settings". I called up the customer support again, asking for the manual settings. At first they asked me to enter APN as TATA.DOCOMO.INTERNETHVC. I tried using this APN, but neither the 3G data nor the 2G data was working. I called up the customer support again telling them about the error. They asked me to choose Aircel Network and to try again. I tried with Aircel network and again I got the same error. I called them up again and now they say that its my phone's fault / there is network problem in Nashik, so might be because of that I am facing this issue. When i told them that before taking Postpaid SIM, I was using IDEA 3G in pospaid SIM and it worked absolutely super, they replied that they have done whatever they could do to help me and its my problem now.
These Tata Docomo people are themselves confused about the APN & their network coverage.
Please help me out!

Thanks n Regards!
Manoj Bondge
[protected](The said mobile no. is facing this problem)
If my mobile will out of coverage area, it means i am in my office, so please call me on[protected] or you can mail me on [protected]@gmail.com

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Address: Chandigarh, Chandigarh

sir,my docomo no is [protected], in sep 2011 i was conformed by custmer care that there is no roaming charges on internet(on net pack) when inquired by me as i had to go in roaming in october 2011. in december bill they charge total 2713/- rs for roaming on internet.. i was shocked when asked by i complained they were not accepting its their foult, i said custmer care to recordings that who give wrong information, and i would not pay for custmer care wrong information.
i didnt pay the bill, their start sending me notice i said its not my fault take your necessary amount in the mean time in december 2011 bill they add 600 rs extra for internet while i had 6 gb pack activated.

i called so many time to customer care their seniors and recive lot of call for not paying bill, i complained all of them... now in july collection boy from tata docomo call me and said to pay necessarary amount of bill as i said, i said ok and give 1700/- rs against my (wrong) bill of 4278/-.and take reciept , that guy give me surity that my issue will be solved and i get noc from tata docomo in fifteen days
after one month when i didnt recive any noc, i check from docomo office, found that my account is still not closed..... now what should i do , i have the reciept of "no due pending" please advice me

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Hi Hunny,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Hoshangabad, Madhya Pradesh

My Mobile Services provider is continuously activated & renewed the several short term paid services without my permission,When I contact to the service center it informed me no service is activated on this number pl. given my return the 60/- .pl.action.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Hi Archana,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

L

login.manu

from Mumbai, Maharashtra

Mar 28, 2013

I am Rishi Mishra, purchased TATA DOCOMO SIM WITH 3G PLAN recently and i got 1 GB 3G data &amp; 250 rupees in my account according to TATA DOCOMO scheme ...TODAY (27 mar 2013) WHEN I WAS USING INTERNET 3G, TATA DOCOMO deducted 99.00 rupees without my knowledge from
MY TATA DOCOMO NUMBER IS. [protected]...i call custmer care executive but officer did not satisfy me. PLEASE RETURN MY ACCOUNT BALANCE.

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Address: Pune, Maharashtra

Hi,

My tata docomo number is [protected].

I have made a Special recharge of Rs 250 in which it was been told that you get the full talktime of Rs 250 and unlimited internet (whatever 3G data 1Gb and rest 2G) but today my balance has been deducted by Rs.60 from my main account ,I am trying to call customer care but my number has been blocked
Please let me know why the unnecessary deduction of Rs 60 has been made from my account as still i am having internet data left in my account and apart from using internet i haven't called on any other number.
Kindly resolve this issue asap and unblock the customer care.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Hi Ankit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Ranchi, Jharkhand

I am a TATA DOCOMO customer from Ranchi, Jharkhand. My mobile number is: [protected] and email id is "[protected]@rediffmail.com"

I received an SMS saying "Hi! You have subscribed to mtv facts Pack at Rs.28.13 till 18/11/2012. To Stop, Dial 155223 or sms STOP FAC to 56060(Free).Current balance: INR 1.00 at[protected]:05 AM"

I immediately sent "STOP [censored]quot; to 56060 to stop the subscription and received the SMS saying "Hi! You have cancelled your subscription to mtv facts Pack. Thank you for using our service."

I was left with a balance of just Rs.1/- on my mobile in the process due to such fraudulent automatic subscription to unwanted junk service. If TATA DOCOMO resorts to such cheating malpractices to add to its profits, it really cannot expect to retain customers for long. I suspect that the system is programmed to leave just Rs.1/- balance in the customer's account since it seems very unreasonable to fix the price of such subscriptions at Rs.28.13, which the company deducted. I want TATA DOCOMO to refund the amount fraudulently deducted and desist from such malpractices in future.

I tried to complain to "Customer Care" but they could not be reached even after repeated attempts. It actually seems that the company does not "care" about its "customers" at all. One of the reasons I had purchased TATA DOCOMO sim was that they advertised that there would be no automatic unwanted subscriptions ever. The company has failed to deliver its promise.

Here is a screenshot to show what happened. I have uploaded the same image to multiple sites hoping that at least one of them will work.

http://speedypic.net/di-814O.jpg
OR
http://www.freeimagehosting.net/8sukg
OR
http://img199.imagevenue.com/img.php?image=98284_TataDocomocomplaint_122_249lo.j...⇄

Arvind.

Aug 13, 2020

Complaint marked as Resolved

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P

patna105

from Patna, Bihar

Jan 25, 2011

Tata Docomo — Unsolicited subscriptions

My number Tata Docomo [protected].. I have been forcefully subscribed into various services and packs which I never asked. This is fraud. When reported, they only say they are looking into it. Customer care just gives computerised answers. Never expected such cheating and fraud from a reputed company with the name of Tata. It is a shame that Ratan Tata is defrauding and cheating Indian people with such illegal activities. It is a real shame.

R

rashi41

from Pune, Maharashtra

Feb 9, 2011

they have activated some health tips to my account also

U

urguide

from Razole, Andhra Pradesh

Mar 19, 2011

Tata Docomo — Illegal Activity

I've a TATA Docomo mobile connection user with the number [protected] from January, 2011.

It's quite ridiculous and shocking that they are charging even for attending the calls.

Is there any remedy for this problem? Is there anybody from the TATA Docomo Team to respond me???

I'm waiting for the reply.

Kalyani Dhar

C

ChinmayTotekar

from Chennai, Tamil Nadu

Apr 16, 2011

Tata Docomo — Automatic subscription of sms packs

Hi
I am automatically getting subscribed to monthly sms packs from tata docomo without my knowledge. I do not want any sms packs. Mobile No: TATA DOCOMO [protected]
Thanks
Vibha

A

asifrais

from Nanpara, Uttar Pradesh

Jun 7, 2011

TATA DOCOMO BAD SERVICE — Balance Deducted Twice 399 Rs.

On 29th May 2011 Tta Docomo Deducted 399 Rs. twice for Black Berry Service.
They are also not giving any clarification..

I Had asked them than they said you had activated the service twice times.They are telling a Lie...

Asif Rais
[protected]

T

tulshyan.praneet

from Delhi, Delhi

Sep 15, 2011

Tata Docomo — Tata Docomo Automatic Balance Deduction!

Taking Tata Docomo is a big mistake. I am a prepaid user. Every month, I get a call from a Docomo automated number which I do not pickup. Once the call is cut, I receive an SMS saying that my caller tunes have been activated and a song has been downloaded. Rs.45 automatically gets deducted from my balance. I have screenshots as proof for the same.

This has been happening every month for the past 3-4 months. Everytime I have to write an email and ask for refund. This month (September), it happened twice. I was charged Rs.45 two times in a span of 10 days. For both I lodged a compaint separately. The first complain was ignored completely. The 2nd has just been resolved after a week. In total I have received a refund of Rs.45 out of Rs.90.

Apart from this issue, there is another balance deduction. I use blackberry service Rs.399 which entitle me for free surfing, as mentioned on the Docomo website. Almost every day, atleast 4-5 times, I get a popup that says "You have been charged <amount> for your last internet transaction." This amount goes from Rs.0.10 upto Rs.0.60 and sometimes Rs.1.20 per message, whether I surf the internet (which is anyways free in my plan) or even if I dont surf it! Complains have been lodged regularly for the same since more than 6 months and there has been no resolution yet.

I have been speaking with Tata Docomo executives via phone, email or their web chat regularly every month for some or the other issue.

I advice people to be careful while taking a Tata Docomo connection. Apart from the network issues and call cuts (regular with all networks) there are many other hidden charges with Tata Docomo, which if not checked can take away all your balance. The service is not at all "Simple" as they portray, its only "Silly".

I have screenshots for the above issues. If any one needs any kind of proof, kindly ask for the same on my email: tulshyan.[protected]@gmail.com.

Hope these are sorted soon. Until then, please do not go for such a connection.

Thanks and Regards
Praneet Tulshyan

A

Arvind_Ranchi

from Ranchi, Jharkhand

Oct 21, 2012

Tata Docomo — Unwanted automatic subscription and balance deduction

I am a TATA DOCOMO customer from Ranchi, Jharkhand. My mobile number is: [protected] and email id is "[protected]@rediffmail.com"

I received an SMS saying "Hi! You have subscribed to mtv facts Pack at Rs.28.13 till 18/11/2012. To Stop, Dial 155223 or sms STOP FAC to 56060(Free).Current balance: INR 1.00 at[protected]:05 AM"

I immediately sent "STOP [censored]quot; to 56060 to stop the subscription and received the SMS saying "Hi! You have cancelled your subscription to mtv facts Pack. Thank you for using our service."

I was left with a balance of just Rs.1/- on my mobile in the process due to such fraudulent automatic subscription to unwanted junk services. If TATA DOCOMO resorts to such cheating malpractices to add to its profits, it really cannot expect to retain customers for long. I suspect that their system is programmed to leave just Rs.1/- balance in the customer's account since it seems very unreasonable to fix the price of such subscriptions at Rs.28.13, which the company deducted. I want TATA DOCOMO to refund the amount fraudulently deducted and desist from such malpractices in future.

I tried to complain to "Customer Care" but they could not be reached even after repeated attempts. It actually seems that the company does not "care" about its "customers" at all. One of the reasons I had purchased TATA DOCOMO sim was that they advertised that there would be no automatic unwanted subscriptions ever. The company has failed to deliver its promise.

Here is a screenshot as proof. I have uploaded the same image to multiple sites hoping that at least one of them will work.

http://speedypic.net/di-814O.jpg
OR
http://www.freeimagehosting.net/8sukg
OR
http://img199.imagevenue.com/img.php?image=98284_TataDocomocomplaint_122_249lo.j...⇄

Can anyone here guide me to other forums where I could complain to be heard?

Arvind.

A

Arvind_Ranchi

from Ranchi, Jharkhand

Oct 21, 2012

Live chat through the following site worked and the deducted amount was credited:

http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html

I would still say that the company should desist from such malpractices.

Y

yashtiwari08

from Mumbai, Maharashtra

Oct 22, 2012

Same happened to me. My mobile number is [protected]. Tata docomo deducted 30 rs from my main balance as mtv facts. I always get glash messages from tata docomo. Kindly stop these flash messages and refund me my balance

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 23, 2012

Verified Support

Hi Arvind,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

A

Adam Patel

from Mumbai, Maharashtra

Oct 30, 2012

Tata docomo has fraudulently subscribed.me.to. 2 packs which I have stoppes straight away, my number [protected], I want my refund back.

V

vjmptr

from Akkarampalle, Andhra Pradesh

Dec 4, 2012

hi this is rajkumar from andhra pradesh and for past several days i have been charged rs2/- as charges to my subscription to babes, when i never subscribed, and i can any one tell me how to stop this service and i urge the tata docomo people not to play such a cheap games with people, mind that u are having the tata brand which stands for their word and worth. so please look for other areas for the revenue, not this way and tell me how to stop this service, my no [protected]

K

KARTHIK MS

from Bengaluru, Karnataka

Nov 30, 2018

Same case with me. The moment I recharge, they deduct and bring my balance to Re 1. Services such as music unlimited, mini movies, bollywoodMirch_She. Don't even know what the hell these are. They are not responding as well. Customer care calls, they are not resolving, emails they are not replying.

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Address: Rangareddy, Andhra Pradesh

Sir/Ma'm
With due respect & humble I beg to state that I'm Tinlu, a Docomo user. Today Rs.9.74/- has been deducated from [protected]. But I dont activate any service. I've told you this problem so many times. But why are you not solving this problem clearly?? Have you any word to reply??
If you dont return my balance within 12 hrs I've to make complaint against Tata Docomo to the TRAI.

Thanks & Regards
Tinku
Mob: [protected]

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Hi Tinku,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

ImTinkuKhan

from Khidirpur, West Bengal

Dec 10, 2012

Sir/Madam,
With due respect & humble I beg to state that
I am a Docomo user; Mob no.: [protected]
Today Rs.35/- has been deducated from
above mob no without my permission.
You are asked to return Rs.35/- to [protected]
as soon as possible..

Thanks & Regards..
Tinku Khan
Mob: [protected]

ImTinkuKhan

from Khidirpur, West Bengal

Dec 10, 2012

Sir/Madam,
With due respect & humble I beg to state that
I am a Docomo user; Mob no.: [protected]
Today Rs.35/- has been deducated from
above mob no without my permission.
You are asked to return Rs.35/- to [protected]
as soon as possible..

Thanks & Regards..
Tinku Khan
Mob: [protected]

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Address: Mahe, Puducherry

38rs deducted without permission..so please refund..

Aug 13, 2020

Complaint marked as Resolved

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S

skygreen

from Hyderabad, Telangana

Oct 21, 2012

call customer care and lodge your cmplaint deyll refund the money back.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Hi Chunzeb,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

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Address: Bagalkot, Karnataka

I wanted to know all my incoming calls so please give me

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Dear Bhimu,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Andhra Pradesh

Hi..I'm Tinku, a Docomo user. I'm suffering from VAS Service activation without my permission for last two months & I told you that so many times but... So you are asked to deactivate all service shortly & not activate any service in future.
Tinku
Mob:[protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Hi Tinku,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: South 24 Parganas, West Bengal

I have send more than 5 times disconnection mail to tataphoton +([protected]@tatadocomo.com and [protected]@tatatel.co.in)for my postpaid connection from 6the September for my connection number [protected] .but still they didnt disconnect my service and didn't even reply to it and sending me bill every months.
please help .I am out of India and not using this.

Apr 22, 2017

Complaint marked as Resolved

Verified Support

May 08, 2012

Tata DoCoMo Customer Care's response Dear Mr. Sachin,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

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S

sachin 74

from Udhampur, Jammu and Kashmir

May 6, 2012

Tata Photon — disconnected still bill coming

hi i sachin i disconnected my photon on jan without my permission they r running my connection and forcing for pay the bill

R

RAVIC248

from chennai, Tamil Nadu

Oct 29, 2012

it is deir method to earn. deir is also another way called churn-charges. dey employ many methods like these 2 churn out money from customers. so it is nw ur time 2 churn dem. file case under 420 in magistrate court.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Nov 17, 2012

Verified Support

Dear Customer,

Kindly be informed that the complaint has been registered with docket number[protected]. The same will be resolved by 26-NOV-2012

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Madhya Pradesh

sir

i am using tata docomo sim phone no [protected] during surfing on 18/10/12 one add banner
appear and shown 99 rs pack than i immediately quit browser without touching add but still 99rs deducted from my main balance. On talking with customer care he forcing that i have touch the banner but i said i have not so he said that he will connect me to his senior but no body attended the call. This type of deduction happen may time but the were of small amount

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 20, 2012

Verified Support

Dear Abhi,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

A

abhiguru5

from Mysore, Karnataka

Oct 26, 2012

sir
i am using tata docomo sim phone no [protected] during surfing on 18/10/12 one add bannerappear and shown 99 rs pack than i immediately quit browser without touching add but still 99rs deducted from my main balance. On talking with customer care he forcing that i have touch the banner but i said i have not so. Next day i again called customer care and they refunded my balance. But again on 24/10/2012 same has happened & balance deducted by 99 rs this time i haven't seen any add. I am very frustrated now by taking this 250 plan.please save the type of mental torture.

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Address: Thane, Maharashtra

i have lost my SIM card so please deactivate it and lost my mobile with the sim card so please deactivate the sim my mobile no is [protected]. waiting for your reply please do the needful urgent requirements... please.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 20, 2012

Verified Support

Dear Karthik,

Please visit any of our nearest Tata DOCOMO outlet or call our customer service number 121 in this regard.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Ernakulam, Kerala

it seems that whenever i access the internet on thecomputer ,unwanted services like pretty picture,fusion lounge and game destination are being automatically activated.my number is [protected] .my name is rohit .i have lost around 30 rs.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 20, 2012

Verified Support

Dear Rohit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

Hi,

I am a prepaid customer of tata docomo-gsm. Recently, I got a message that rs30 have been deducted from my account for some magic sms pack, which I don't even know about. I got the service deactivated but my money is lost.

I will like that the phone company refund the concerned amount. I really don't understand why the phone company needs to rob people of their money.

Kindly look into this.

Regards,
asham

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 20, 2012

Verified Support

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Mathura, Uttar Pradesh

Respected sir
This is to inform you that I have Tata docomo prepaid no ([protected])
On 16.10.2012 (6:52)pm I have recharged my no by Rs 250 (Rs 250+1gb 3g data+unlimited 2g data) with transition id([protected])
But to my surprise even after having pack my main acc balance was deducted when I was surfing . Then I called upon customer care on 16/10/2012 (approximately at 12 o clock in night) . Then the customer care executive told me that there is no actual deduction but due to server problem only figures are changing.
Next day I called customer care again they told me the same that due to server problem only figures are changing.
But when my balance becomes zero I called again then they told me that due to surfing balance was deducted.
But I have already the plan for free surfing and downloading.

Please help me to get my balance back and compensation for this inconvenience
And take a strong step against them

complainant -Ankit Sharma
. adress - (73c radha nagar mathura)
Complaint against - Tata docomo

Thanking you

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 20, 2012

Verified Support

Dear Ankit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

Tata DOCOMO 1: Feedback~~M10790216

I have been insisting to cancel my Tata Docomo number due to bad quality and unprofessional customer service, but so far nothing has been done. As far as responce i received from the concern there were no clarity in the matter. Each response contradicts. I have wasted my time on this and I want to cancel this number.

I once again insist on cancellation of this number and need a confirmation mail for the same

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C

ckbharti

Oct 19, 2012

TATA DOCOMO customer care is very irresponsible people. Attitudes of executive is highly negative.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 19, 2012

Verified Support

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

S

shiva shankari

Oct 20, 2012

No: [protected],
email ID :[protected]@yahoo.co.in

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Oct 22, 2012

Verified Support

Hi Shiva,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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