Tata DoCoMo Complaints & Reviews

TATA DOCOMO MOBILE SERVICE PROVIDER IN INDIA LONCHED AN OFFER AT RS 250 UNLIMITED 3G,FULL TALK TIME OFFER
BUT THEY WERE NOT ANYTHING ABOUT DATA LIMITE . THEY ARE NOW SAYING THERE IS LIMITE OF 1GB IT IS TOTALY FRODING

Though this amount is negligible but I would like to raise voice I find this is cheating providing wrong information and misguiding
customer, I can very much sue...

I did an online special recharge for RS 38 date 10th Oct for the below benefit:
On 10th Oct-12 plan described as per website(http://www.tatadocomo.com/online-recharge.aspx)

"Local/STD Tariff Voucher 38 0 33.82 12.36
Local On-Net calls @ 1p/ 6secs. (10p/ min.). Off-Net Local/ STD mobile calls @ 1p/ 2secs. (30p/ min.).
All Landline calls @ 1.2p/ sec. 100 Local/ National SMS free/ day for existing customers. Validity : 30 Days"

After recharge I got POP up msg, with same information.

But my SMS start getting charged 1.2Rs/SMS and I had been charged unknowingly throught the day.:)

When I called Customer care executive same day,they told this offer is not valid anymore its changed.
When I told I'v seen this on your website and then recharged, if its changed then why its not updated on website ?
I got ans : you would have called customer care before recharge :) and website get updated once in a months or something ....

This is pathetic Customer service ...


And after one call if you ring CC helpline says "All our customer care executive busy attending other customer"
you only can call CC executive one time in a day, which is frustrating.

Cheers!!

I was using a Tata docomo broadband connection since more than an year. My account number is[protected]. I never got the promised speed of 1 Mbps and no action was taken even after constant complaints. I finally decided to cancel the connection and submitted a written request at a Tata docomo gallery on 23rd July 2012. My request number is[protected]/[protected]. I was told that the connection would be cancelled within 7 working days. I got a confirmation call and I confirmed that I wish to cancel this connection. I got an MTS connection and have been using the same ever since. But I have been getting Tata bills since then and also constant phone calls for payment reminders. I have informed them time and again that I have cancelled the connection and would not be paying any charges. Finally today on 10th October 2012, I visited the Tata docomo gallery again and came to know that my connection has still not been cancelled even after submitting a request around 80 days back, and informing the call centre people numerous times on call. I asked for an explanation but all the gallery people did was to take down another complaint bearing number[protected]/[protected].
This is a complete fraud by Tata by not disconnecting the connection even after submitting a written request and then harassing the customer to pay charges, even though I have stopped using the connection long time back. I am highly troubled and dissatisfied by the service provided and the continuous harassment and would like to take some action on this. If somebody can help me with how to go about this then I would be grateful. Thanks.

Dear sir
On 08-oct-2012 I was recharged 250 to get unlimited 3g,
now I got 250 balance as
they mentioned in the plan but the unlimited 3g data
is not enabled, this caused me extra 9 rupees for
may internet browsing.
l hv tryied to call tata docomo custmer care,
but I find that they blocked my call,
bucaus they have no excuse about this,
l want my deduct balance back and no more dduction any more,and abobe said 3g plan.
my docomo no is [protected],
and my. Rs 246 balance validity is showe for only[protected],and Left balance for 2025.
pls sir pls fix this problem as soon as possible.

Deepak
email id ([protected]@gmail.com).

My TATA DOCOMO Mobile number is [protected] and i have lost my Online Tata Docomo Prepaid account password
When i try to Reset password it asks for security Question "What is your Nickname?" which i am unable to find correct and so unable to reset my account password. Please help me send my online account password to [protected]
My Email address is [protected]@yahoo.co.in

Hi, I'm a tata docomo network user and purchased my sim card about a month ago. It worked properly for about a month but on 06/10/12 the services of my no. was disconnected without any prior notice and when i sent a query e-mail about the problem, they replied saying that my customer application form and the supporting documents have not been submitted.
This is not done as i have already submitted all the documents and also they are not providing me any help or assistance regarding the problem. Kindly help me out as i'm facing a lot of problems regarding my contacts and connections.
My tata docomo number is [protected]

respected sir,
there are some retailer in vatva they are asking 1rs Extra on every recharge...instead everyone now a days knew that we have to say according to MRP, but still ppl have to pay as the retailer know that ppl need it...but its not correct its an open corruption. Plz try to take some action for this.

Hi my sim got locked accidently when going through the security settings.Now it requires a PUK.Please help me.My number is [protected]

Regarding my connection [protected] of TATA DOCOMO. I have activated 250 rs recharge for 3G unlimited data and full talk time. But still I am not able to get connection to the network. I have been made call to your customer care number problem not solved. And without my request deducted the amount of 120 rs and I called the Customer care again to bring the notice. I told that to deactivate whatever service is activated with my knowledge and bring back my amount which deducted from my account unnecessary. After two days its won’t come to my account again I tried get connection to customer care I am not able to get the connection. In this case what I can do? Please help me out for those two issues immediately

Hi My Mobile number is [protected]. (DOCOMO)

My balance got deducted. Morning 10 rupees and just before now 30 and 15. totally 55 rupees.

I didnt subscribe anything but
I GOT A MESSAGE FROM MY "TATADOCOMO GSM PREPAID MOBILE OPERATOR "SAYING THAT "U HAVE SUBSCRIBED TO LAUGHTER CLUB & ADHIGAALAI POOKAL SONGS.

I think these people are deducting money from innocent peoples and if they are not checking then it will go to their pocket. Cheating Fellows.

Please refund my money back.

thanks,
Sri

My Phone number:-[protected]

I have recharged for RS-250 on 7th Oct 2012 which will provide unlimited 3G as per the advertisement , also i got call form TataDocomo mentioing the same offer.

But till now i am not able to connect to 3G network.

When i contacted customer care couple of times i got PROMISE that it will be activated with in few hours.
Now its been days and still the same.
Also i called Customer care now they asked me to hold the line and for Past 20 minute Am on HOLD!!!

I bought new Samsung Galaxy Y handset. Although I searched for almost 15 days for a OMH card in all tata indicom galaries across Kalyan, Dombivli, Thane, I got the same answer, "OMH card is not available."

The height is, though it was available in Mumbai, they were not ready to give since my connection is from Dombivli circle. I don't know why do they call their system online if they are not able to provide the service to a customer only because he/she is not from the same region.

If at all any Tata Indicom representative is going to follow-up this issue, please contact me on [protected]. Also kindly dont ask me to email to anybody (since I have already did it quiet a lot times) or to visit any Tata Indicom Gallary, I am literally fed up of receiving negative reply.

No need to say about the customer care guys, since as usual they dont know anything, they will just tell you to be online, ask your personal information with hell lot of other questions for almost 10 minutes & then ask you to send a mail to some address. Endof the day your query remains unresolved & those Customer Care guys sucks another 10 minutes from your schedule.

Kindly provide me precise information about when & where can I get the OMH card...

Thanks,
Chetan Mhatre

Respected Sir,
From last Year i used tata docomo dongle(no.[protected]) for internet , it have good experience to use with tata docomo.
But from the Month of may 2012 i did not use the dongle because it lost in journy,but i didnt complaint o ompany about it.
After that in month of june 2012 i pay the bill of rs.2500 to the executive(Mr.Vivek) & told him to disconnect the all services of that number .
but he do nothing & i got bill for every month.
so please take immidiate ation on this matter.
Thank you in advance



mob no.[protected]

Hello,
Very unhappy with Tata Docomo's service yesterday I got a marketing call regarding Tata Docomo New gsm connection offer. They didn't even solve my problem and are offering me a new sim.
As for the last complain the called me and said sir you won't get any sms or call. But still I am getting sms after starting DND service a year back. I have emailed them twice but no reply from their side. I had ported from airtel to TATA DOCOMO approx a year back because airtel also is a bad network provider, but now TaTa Docomo is going that categorie.

i get these calls from a tata docomo number. i am myself a tata docomo user. the girl is irritating me.
i really want to stop the calls. how to do that??
can i block her number?

Daily deduction for service which was never activated and also not getting deactivated ever my mobile number is [protected] and service provider is TATA DOCOMO. I haven't activated any service but still I am daily receiving SMS from TA-HUWWAP having following message Hi! Your subscription to on AstroOnWap has been renewed at Rs 2 for 1 day. . Autorenewal on till 9 oct, 2012. To Stop, Dial 155223 (Toll Free) For this i called Docomo customer care (121) for at least 8 to 10 times. at 4-5 times Docomo customer representatives said they have deactivated the service and i will receive deactivation message within next 3-4 hours but i never receive any such sms. Also every time i tell them this fact they just say i have deactivated service this time for sure and you will get sms in 3-4 hours. i am completely frustated by their replies and the service is not getting deactivated. I also tried dialing above no. 155223(Docomo service activation/deactivation portal) and deactivated service from there and after some time i received message that you are not subscribed for this service. Please help me in stopping this service and refund my money which is getting deducted daily Rs.1 for more than a month or couple.

Dear Sir,

[protected]

I’ve recharged for Rs 200 Full talk time should be weeks’ time

Then I am impressed with your Television ads of Rs 250 unlimited data and talk time and recharged Rs 250


Total balance was around Rs 440 change


I was not able to browse after 250 recharge when I called customer care they pointed out send Message HVC to 52270 to activate as I’ve 2 GB balance in my previous account which I’ve to usenothing worked

Then I have sent message GPRS to 121 and then today I tried to deactivate and reactivate the gprs by sending message CAN ALL to 121 and when I tried sending message GPRS it said no balance its 0.01


God knows what’s happening  and thank you very much for leaving 0.01 paise in my account

I am sure you will come up with some answers which is right from your end and wrong from my end which means finally” I won’t get my money back”


Moral of the story: Don’t be greedy if someone gives two offers at throw away prices

Hi,

I have taken new connection with Tata Docomo, my number is [protected]. I have recharged initially with Rs 61 and later with special recharge of 250. Special recharge of 250 has option of 250 talk time and free internet.

But however internet was no activated. Later I have called customer care and they told me i[censored] have recharged with Rs 6, then you cannot use internet available with Rs 250.

When I asked them then why they have not told anything while refilling.

They told its there service. Even customer care agent was not properly speaking with me.

Regards,

Parth

DEAR SIR/MADAM
MY NAME IS SHABAZ KHAN MY MOBILE NUMBER IS [protected](GSM TATADOCOMO NUMBER) ACTUALY THIS NUMBER IS CDMA TATA DOCOMO,, I HAVE CHANGED INTO GSM PREPAID ITS NEARLY ONE YEAR AGO... BUT POOR TATADOCOMO NET WORK ,, WHEN I COMPLAINA AND CALL TO COUSTMER CARE 121 ,, THERE IS NO PERSON/ FEMALE TO RECTIFY MY COMPLAIN REGARTING NET WORK I HAVE CHANGED SO MANY HEAD SET MOBILE FOR NET WORK.. BUT AGAIN THERE IS POOR NETWORK,, MY FRIENDS ARE CALLING TO ME ,THE PHONE IS ON... BUT THEY ARE TELLING YOUR MOBILE IS OUT OF COVERAGE AREA... I AM EXPLAINING MY PROBLEM TO COUSTOMER BUT NO RESPONSE FROM ANY TATA DOCOMO OFFICE I HAVE VISITED TATA DOCOMO OFFICE NEAR CHERMAS ( BUT NO RESPONSE ,, THEY TOLD THEY WIL SEE
ONLY POSTPAID) AND I HAVE VISTED NEAR SBI BANK MALAKPET THERE IS A TATO DOCOMO BUT NO RESPOSE,,THEY ARE TELLING GO TO TATA MAIN OFICE KHANLATIF BUILDING,,, I HAVE GONE THERE ALSO BUT NO GIVEN ME CORRECT GUIDENCE TOME...
PLESE RECTIFY MY NETWORK PROBLEM NEARLY ONEHALF MONTH IAM SUFFERING THIS....
OTHEER WISE I HAVE TO GO PORT RELAINCE NETWORK.............

Hi,

I have an issue with the tata docomo (tata photon) store, warangal. My photon # [protected].

I had requested to put up a disconnection request for my photon #[protected] in the month of January, 2012 I have made a payment & cleared all outstanding bill at the TATA Docomo store in Hanamkonda, Warangal. The representative there told me that she would put the cancellation request, and that would be the end.
But to my surprise, it was just the beginning of torture for next couple of months.

After two months I got the bill of two months. When I received the bill I called up on the call center number to find out if the line has been disconnected and the person I spoke to said there has been no disconnection request put up and said she would look into the matter. Again I have visited the store to complaint about my issue of disconnection then the representative given me acknowledgement saying that she has disconnected the account. From there on two months had passed away.

Again I have got the bill and then I discussed with the call center guys they said I would have to pay two months' rental. I refused to pay rental after I explained him the whole issue he made me speak to his senior over the phone who asked me to make 25% payment of the complete bill and he would close the case. And one of the people has come to take money and said that I’ll be getting mail regards to the disconnection. So I have made the payment of 620/- rs, In April

Again after two months I have received a bill and demand notice in June for the bill payment then I have met with the concern person and discussed with them. They asked me to put a mail including all the documents related to the bills and acknowledgements. I have forwarded and responded to the concern persons. When I asked several times about any update on the issue they used say that they will be closing the case and acknowledge me on mail. During this two months had left.

In the august month I have received bill so I had to visit the concern person for further discussion then the bill was nearly 6000/-.

After several calls and meetings that person agreed that there was an issue with the representatives only they didn’t updated request properly and sorry for that, and again he asked me to pay 25% of the bill amount to close the case. Then I said already I have paid 25% of payment for rs.2480/- in April, they replied that the customer care guys did not updated the issue on the application. That is why I am getting the bill and the account still in active mode .

Whatever I have paid earlier that is not worthy and they again asked me to pay to settle the case.
There was problem with the representatives, they don’t work properly and we customers have to bare the problems and lot of torture from their end. Why customers has to pay for the representative’s mistakes.
Every time problem with the representatives. They are not updating the complaints and torturing the customers for their own silly reasons.

This harassment is just too much and I want to file a complaint asking for the legal action on them and get me out from the torture which I’m facing from the past nine months.

Regards:
Mohd.fareed Uddin….
[protected]@live.com
[protected]