Tata DoCoMo Complaints & Reviews

Hi Maqutadir,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata Docomo — activation of VAS services without permission

tata docomo activated their value adeed service VIDEONEWS and just informed me by message saying you are subscribed for VOV on WAP and deducting rs.5 daily for that service .request to deactivate the service is simply ignored by their customer care.they are sending messages saying that you are not subscribed to this service ,but looting 5 rs everyday.docomo is the worst network with the most stupid and useless customer care evr

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

pls any 1 guide me...

Hi Veereshkumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Sridhar,

Kindly provide us your Tata photon number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Mayank,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hi Pawan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

thanks for solving...

Dear Sneha,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Sumit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

See now ..
today i have talked with tata docomo person.

read the below discussion

:
********************************************************************************...⇄
Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Santosh} Hi kamalakar . You are on line with Santosh . How may I assist you?
{kamalakar} Hi..i applied for Prepaid to postpaid migration..tell me status of that..
{kamalakar} m asking for number [protected]
{kamalakar} i applied before 15 days.
{kamalakar} submitted all the documents to the outlet.
{Santosh} Hello
{kamalakar} may i know the status
{kamalakar} ????????????????
{Santosh} Surely I fetch this information for you
{Santosh} Let me check
{kamalakar} ok.
{Santosh} As checked the number is not yet migrated to post paid.
{kamalakar} is that request is with you ?
{Santosh} As checked there is no request found for migration.
{kamalakar} are you sure?
{kamalakar} please be sure ..i have proof that request is there
{Santosh} Yes
{kamalakar} are you sure? again i am asking you?
{Santosh} may i know the request number?
{kamalakar} i will forword this communication to higher authority
{kamalakar} how can you say that no request for migration ?
{kamalakar} please check properly is the request came or not?
{Santosh} As checked you request number is IMSI[protected]
{Santosh} And resolution date is 13-OCT-2012 00:46:02
{kamalakar} what is that request?
{kamalakar} ?
{Santosh} As checked you have given the request for migration from pre to post but it is not yet done for the same only the complaint has been taken
{kamalakar} then why did you first told that no request for migration?
{kamalakar} ?
{Santosh} For for teh above
{Santosh} Sorry for the above*
{kamalakar} ok let it be..mai know whay its not done yet?
{Santosh} I can understand
{Santosh} For the same only the request has been taken
{Santosh} So i request you to kindly wait till resolution date
{kamalakar} that i know my dear friend... what is the progress?
{kamalakar} are you MAD?
{kamalakar} resolution date is 13-OCT-2012 00:46:02
{kamalakar} and you are asking me to "wait till resolution date"
{kamalakar} what are you saying ?
{kamalakar} Please answer quickly
{Santosh} Am sorry for providing your the wrong information
{kamalakar} as usual its now new, , ... tell me proper information
{Santosh} Sir for the same we have to forward the issue to the concern team and get it checked
{kamalakar} ok please forword it right now
{Santosh} Yes sir i have forwarded the same
{kamalakar} what is next process ?
{kamalakar} whay it is pending ?
{Santosh} I request you to kindly chat back after 48 hours
{kamalakar} every day you giving me time in "hours"... you people should be in court rather than docomo..
{kamalakar} waited from 15 days..
{kamalakar} now dont say to write email to customer.[protected]@tatatel.co.in, [protected]@tatadocomo.com, bla bla ba&&&
{Santosh} ï‚· I can understand that must have made you feel upset and I will work toward fixing this situation for you
{kamalakar} please tell my Why it is pending ? thats it...
{Santosh} Sir for the same issue we have to check with the concern team
{kamalakar} concern team means what?? why are you there for?
{kamalakar} i want reason for pending
{Santosh} Am sorry we don't have the details for the same.
{Santosh} For the same issue as it is pending we have forwarded the issue
{kamalakar} WHY?what should i do?? u know i am starving for this science 15 days.
{Santosh} I'm so sorry that this happened and I will do my best to fix this situation
{kamalakar} what you will do?? you are not saying pending reason, , , means nothing is in your hand...
{kamalakar} you dont have read permission also to read the status .. how can you fix the situation ... you will shoot once JUNK email to the so called concern team..
{Santosh} I request you to kindly chat back after 48 hours
{kamalakar} again different person will come and say NO request come for migration
{kamalakar} ha ha ha please stop this nonsense.. and do the needful as early as possible. i get fully frustration because of DOCOMO
{Santosh} Yes sure sir
{Santosh} It was a pleasure connecting with you. Have a great day ahead
The user has ended the session.

Hi Kamalakar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi,

I have received the same message this morning on my mobile ([protected])regarding the activation of service without requesting. I called up the customer care and they say that I have responded to some IVR call but I have not received any call. However I deactivated the service but they denied to refund my balance. This has happened lot of times, do make sure that this dosent repeat again.

Thanks
Rahul

Dear Lingesh,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Rahul,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Today i had a bitter experience with the TATA CUSTOMER Care. I tried to call them many time and their customer care was so busy.. Finally i got hold of some one. My issue was that i had done an online recharge for Rs351 and it was not credited to balance currency of my mobile in spite of the amount being debited from my bank account. The customer support representative (CSR) asked me the date of re-charge done. As I didn’t remember the date i logged into the online back account to get the date. Meanwhile the CSR told me that he has no time and hung up on me. This really was so frustrating to hear that the CSR don’t have time for the customer. After that i tried to call back many times but the line was busy and after 30min i got to another person and I had to go through the same question and answer again. I asked him to transfer the call to his manager so that I can escalate this issue and to my bad luck I was again put on hold…. i didn’t want to disconnect the call so held the line and the hold time was more than 45min (I took bath and had my breakfast during this time). Finally I got someone whom I asked whether she knows what the hold time was for which she said it was only 30sec sir. OMG I am freaked out now. What do you expect me to say? Later I had explained the whole thing to a senior again, about having done an online recharge for 351 which has not been credited to my mobile balance account and guess what that manager said, “This amount is not in talk time plan but a data plan”. Man I don’t know what to do.
Later she says that the money cannot be refunded back and that I will have to use it with the data plan. I argued with her saying that this plan is available online for re-charge. She never accepted this. After around 10-15min of argument I told that I need my money back or I am going to consumer court and I need the name of person to whom I need to address the consumer court order. Then she check the same herself online and later says sorry we will look into it and send another mail to the backend. She said that I have to wait till the EOD to know if my money will be re-funded or will I get the talk time. I don’t know what to do. Please help

Dear Vibin,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

please do contact me .

Thanks
Vibin

Dear Vibin,

We would like to inform you that the password has been reset to 9117. Kindly login with temporary password within 48 hours from now to avoid password expiry.

Thanks and Regards,
Customer Care
Tata DOCOMO.

hi
dear sir

my cell no is [protected] i m live in maharashtra state in jalna city.i m recharge whatsup recharge rs 15 from[protected] validity 15 days.but in few days data secion charges has deduted what can i do please guide me

regrds
prataprai batheja

Hello Sir
my cell no is [protected] i have recharge docomo whats up unlimited but in few days data secion charges has been deducted but today 4.00 o clock i have received 1 msg the compnay have credited amt and stop my service i m happy
butttttttttttttttttttt in half hr i have received 2 anothe data secion charges. i live in maharashta state.please help me


regrds
prataprai batheja

Hello Sir


my cell no is [protected] i have recharge docomo whats up unlimited but in few days data secion charges has been deducted but today 4.00 o clock i have received 1 msg the compnay have credited amt and stop my service i m happy
butttttttttttttttttttt in half hr i have received 2 anothe data secion charges. i live in maharashta state.please help me
custumer care how can i contact every 10 min i have suffer data secion charges.

regrds

PRATAPRAI BATHEJA

Dear Tinku,

We would like to inform you that the DND service is already activated.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Vishal,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Vivek,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hi Visasha,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

My complaint is regarding the Tata photon+,the speed of tata photon is very disgusting..no way the gadget can be used for internet exploring..regular complaints have been launched but the company never took any serious step regarding this..the customer care centre number didnt pick the phones..and the service is very poor...

Dear Ashwani,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

sir i am customer of docomo at manoharpur, dist. west singhbhun, jharkand. Everytime, there is network problem and when i call customercare then told one thing everytime that it will take 4 hours to solve problem.

Dear Sangita,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Rajiv,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sasikiran,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

Mobile Portability to Docomo
Dear Sir/Madam,
I've two Vodafone postpay numbers (I'm not giving numbers here for privacy, I can give numbers on secured link). I wanted to Port to Docomo.
I was contacted by your executive Nisha (phone number [protected]) on 30th November and had a plan details call from Mr. Syed (Phone: [protected]). Both of these are from Professional Enhanced Services Code: [protected])
So, on 1st December, 2012, I signed documents for portability, gave UPC received from Vodafone and handed over the documents along with ID proof, address proof and photograph to executive sent by Mr. Syed (Executive name Rajesh, phone: [protected]).

I also paid Rs. 300/- as plan fee, which was supposed to be returned in 3 bills. (I have receipt for this payment).

But till now no porting has been done and no status has been provided. Seems like they never processed my request and took away my money as well. when I call these executives (Syed and Nisha), they don't pick my call. I've sent many sms but no updates.
As per TRAI rules porting should be done within 7 days, but till now nothing has been done. I've not been updated about any status too.
These guys also allocated a new number[protected], as it is my family (999 plan). I've never used this number. and I asked them to activate new number only after porting is done first for my current two numbers.
This type of service certainly causes bad names to Docomo, as I've already started telling my friends not to take docomo connection. I've faced such a harrassment.

Can you provide me status of porting of my Vodafone numbers and can you take some actions against these executives and this agency?. I'm trying to call them almost everyday but no response.
I don't know where to go or what to do, as I'm stuck in no where. If my porting request has not been processed, then please stop that and give my documents back to me.
I dont want any Docomo connection any more. I have never seen such a worse customer service anywhere.