[Resolved]  Tata Docomo — Tata Docomo New Post Paid Connection

Hi,

This is karvin . On Friday , the 11th of September 2009, I purchased two Tata Docomo SIM cards with the ( MSIDN : 903543XXXX and 903543XXXX ) to avail the services of this newly launched product. I paid Rs. 300 and with all the necessary documents to one of the retailers/local shop named “ APPU’s MOBILE SHOP , 24th Main , Agara , 1st Sector at HSR layout Bangalore 560102 “ and he told me u will get talk value :Rs 51 each simcard with this price , after 12 hr , my both the SIM cards are activated ( Saturday @5PM ) with the talk Value or Rs:5, then I called the customer care regarding the talk value , and your customer care suggested me to check with the retailer (APPU’s MOBILE SHOP ) .On enquiring with the local shop, he has reasoned out that the processing has already happened and the account has not been charged due to some problems on the Tata Docomo site. I have called the customer care for same and have been referred back to the retailer on Sunday for same, but the result no different. He has been mis-behaving and man handling me. Neither did he charge my account nor did he return my money. He has been telling me to go back to the Tata guys . but would not return my money as it has been processed from his end. The customer care center has not been taking my complaint and has been procrastinating it deliberately for reason not known to me.

I do not understand why on the earth did you people allow such retailers to sell your product when they are defaming it. Again, the customer care service that you provide sucks! , I am not sure whether the problem is at your end or the retailer’s end but be sure that this kind of service would not only malign your brand name but also would impact your sales as the word of mouth could spread like fire. Thank you, but NO THANK YOU for letting me go through this. I really regret buying your product and would never refer any of my acquaintances to buy this. Hope, you will take some action against the aforementioned retailer and would improve your customer care service if you want to survive in this industry.

The product is extremely good, so please do not spoil its name ( TATA ) by your slackened attitude. Please look carefully before you actually give somebody an authority sell your product.