Tata DoCoMo Complaints & Reviews

I recharged my pre-paid docomo phone, [protected], registered in Aurangabad, Maharashtra, on the 17th of November 2009, with Rs.99 special recharge. I got a confirmation message from TATA DOCOMO stating that the recharge was successful. The transaction ID for the same is[protected]. The scheme available, as per told to me by my retailer, was that I'll be getting 909 national SMSes free, for period of 99 days. But even after 24hours of recharging, the scheme was not activated. I had subscribed to this scheme before also, and was quite happy with it. I called up 121, the customer care helpline, on the 18th of November and spoke with a customer care executive, to no avail. They informed me that the scheme was stopped since the 1st of November 2009. Please note, that if the scheme was stopped, how did I get a successful recharge SMS from TATA DOCOMO? I did not get any talk-time, nor was the scheme activated. Where have my Rs.99 gone then?

I have a problem with my new Tata Docomo Prepaid mobile services. My friends & family members have reported me several times that they have tried to call my number but it says network busy or not reachable. The same problem occurs for another Tata Docomo number as well.
Sometimes even while calling from Tata Docomo to Tata Docomo sucks! Get Network error even though it shows full signal strength.
Please try to figure out these kind of issues sooner else we will have to throw ur sim cards in garbage and walk away.

TATA DOCOMO is nothing but waste service provider. I suggest the service provider to stop spending money on their advertisements, as no one is interested and no body have patience to bare all these non-sense. When you call some one from TATA DOCOMO, its better if it atleast says network busy or number is unavailable, but it directly says number does not exist. I just did one thing, i took out the sim card from my mobile and threw under the tires of 10wheels lorry. I am happy now...for being first person who threw sim card under the tires of heavy vehicle.

It is really waste to change to Tata docomo.. always network busy...
Day before yestarday I was in Train and called since from you morning to my family, because mother is not feeling good... TATA DOCOMO = NETWORK BUSY is appeared in every call will get frustrate by seeing that network busy ... Finally I asked another person which is AIRTEL and in single attempt I'm able to make call..
What Kind of service this people are providing DON'T KNOW if we call CUSTOMER CARE they are saying the NETWORK problem. Understand 1 thing you are not giving the ROCKET SCIENCE to US.
really one thing is sure that only 1 equation is fit for DOCOMO i.e NETWORK BUSY =TATA DOCOMO

By the way my mobile no :- [protected] (Please dont call to this number because is always shows the switch off to the caller ) better use my Airtel Number :- [protected] :) HYDERBAD (A.P)

Subject : Complaint Against your Mr. Amit pandey, Area manager ( Tata Docomo) posted at your Nagpur office.
Ref:. Prepaid Tata Docomo Mobile No. [protected] Sr. No. [protected], Application form No. 9R[protected]
Dear Sir,
I would like to bring in your kind notice as per under mentioned to take strong disciplinary action against Your Mr. Amit pandey, Area manager ( Tata Docomo) posted at your Nagpur office.
That I, K. K. Kesarwani , a central Government’s employee, working under Government of India, Ministry of Commerce & Industries , Petroleum & Explosives safety Organisation ( Department of Explosives) Nagpur., presently residing in a Central Government residential Colony allotted by the Government of India, at Type II, Qtr. No. 87, Bunglow no. 17, CPWD Colony, North Telankhedi Road, Civil Lines, Nagpur – 440001 (MH).

That I got a new prepaid connection of Tata Docomo on 09/09/2009 ( Mobile Number : [protected] ) from your retailer M/S. Vidyarthi Pustak Bhandar, Behind Veterinary College, Seminary Hills, Nagpur (MH) and submitted all the required documents of residence proof as well photo Identity proof (copy enclosed) as asked by the said retailer, with my duly filed application for new Tata Docomo connection.
I got my prepaid connection activated next day from the date of my application, but I am very sorry to write to you that suddenly just after 2 – 3 days from the date of activation of my connection, outgoing services of my mobile No. [protected] has been barred from your end without giving any intimation to me as well without hearing my version.
When I contacted to retailer for asking about reason for getting barred of my outgoing calls, he said that company has rejected all the documents submitted by me in support of Photo Identity and residence proof.
When I asked the said retailer that I want to talk with any senior responsible person of Tata Docomo company to know the ground of rejection of my documents, he gave me few numbers of Mr. Amit Mandogade and Mr. Pranav of M/s. Shantikunj Agency ( Agency Code No. is [protected]) beside number of Mr. Amit Pandey ( Area Manager) of Tata Docomo.
I have called number of times to Mr. Amit Mandogade and Mr. Pranav of M/s. Shantikunj Agency ( Agency Code No. is [protected]) on mobile number [protected] and have made so many request them to resume out going services of my mobile, but they did not take any action against my request.
At last I tried to call Mr. Amit Pandey ( Area Manager) of Tata Docomo on his mobile number [protected], most of time his mobile was switch off, but once when he received my call and when I described my problem before him, he started shouting on me that “ how dare you to call me” and “who the bloody gave you my number tell me his name I will terminate his agency.” Beside this he said so many other things, as wordings used by Mr. Amit Pandy can’t be written here.

As concerned to documents related to my photo ID and residence proof , I have under mentioned documents with me.
1. Driving License issued by the “Kanpur RTO Department.”
2. Voter ID Card issued by Election Commission
3. Bank Pass Book
4. Photo ID card issued by the Central Government’s Department
5. Electricity Bill
6. PAN CARD
7. Residential Quarter allotment letter in CPWD Colony issued by Government of India
8. Address Verification letter issued by the Central Government’s Department.

But Mr. Amit Pandey refused to accept any of the document out of above mentioned and said that he will not accept any document other than Driving License issued by the “Nagpur RTO Department only.”
I really could not understand the reason why he started abusing to me.
I would like to know whether company has recruited Mr. Amit Pandey to hear and to resolve problems of subscribers/customers or to insult of society’s sincere and responsible persons like me.
This is to inform you that abusing me by your Mr. Amit Pandey comes under the definition of “defamation”
Now I don’t have any interest to get restoration of your Tata Docomo services on my mobile No. [protected].

You are requested to take a strong disciplinary action against Mr. Amit pandey and to ask him to express his written apologies to me for his behavior within seven days else, I will have no option but to file a defamation suit before the law of court against Mr. Amit Pandey as well against Tata Docomo Company.
Thanking You.
Yours Sincerely

K. K. Kesarwani
R/O, Type II, Qtr. No. 87,
Bunglow no. 17, CPWD Colony
North Telankhedi Road,
Civil Lines
Nagpur – 440001 (MH)
Phone : [protected]

HI ,

I am using tata docomo GSM sim card from last 3 month but I am facing the problem of Network Coverage.

I already raise the complaint regarding this but not any improvement is happend. will you please provide

network coverage so that I can make my business active.

My mobile no [protected]

Dear Sir,

I have taken a prepaid TATA DOCOMO connection (mobile no. [protected]) in the month of october 2009 (approx 03/10/2009). I have filled up the form on same day & submitted my docs (one colour photo & one voter ID card as ID + Address proof) on the same day. I have recharged the number with Rs.50/- also.

But without any notice, message, intimation, information TATA DOCOMO has disconnected my line. This is not at all accepted. I am facing lots of problem for this. who will take responsibility for my problem. It is not a matter for a simple number, it is the matter o[censored]nfair process of disconnection of line. what about of my Rs.95/- (sim card Rs.45/- + charging Rs.50/-)

I want back my money & docs. I future if any one do some thing wrong with my docs then TATA DOCOMO will be responsible for this.

I have taken the connection from jay jagannath enterprise & distributor name is some thing like "Square"

You can contact me at [protected]

I want Consumer Forum must take strict action on this & I need clarification on this.

With Regards,

Pampa Ray
[protected]

UNIMAGINABLY, BREATHTAKINGLY INCOMPETENT SERVICE!!! UNIMAGINABLY, BREATHTAKINGLY INCOMPETENT COMPANY!!!

Now I see other similar complaints in this forum about outgoing calls being barred-- don't ever get a mobile from tata docomo!

Service starts, then calls are barred. I submit additional documentation to retailer. Service restarts, then calls are barred again. Tata docomo says documents have not been received. Retailer says they have been sent. I have just about given up, then service restarts again, operates for a few more days, then calls are barred again. Tata docomo says documents have not been received!!

What does customer service say? Someone will call you back-- and never does. It is not our responsibility, it is the retailer-- aren't you the service provider that agreed to provide service, that said you'd call back, etc? Customer service reps have an astounding ability to parrot back canned phrases, but apparently no pressure from their employer to actually solve any problems.

What does the law say? Can a company legally accept money for a service and then fail outright to provide it? And have no mechanism for a speedy refund? This sounds like a class-action lawsuit waiting to happen.

What does business sense say? Wouldn't they rather carry revenue-generating outgoing calls rather than just non-revenue-generating incoming ones? OK, I don't mind parking this sim card in a mobile phone to receive calls and using other more reliable services for outgoing ones.

DEAR SIR:
I M THE USER OF TATA DOCOMO PREPAID SERVICE.I RECHARGE MY MOBILE ON 9TH NOVEMBER 2009 BY PREPAID RECHARGE COUPON RS.20 AT 08.30 PM,BUT AFTER THE RECHARGE NO BALANCE IS ADD MY MAIN BALANCE.THEN I CONTACT TATA DOCOMO CUSTOMAR CARE ,THEN THEY TELL ME FOR THEIR SYSTEM UPDATE NO BALANCE IS ADD MY MAIN BALACE.NEXT THEY TAKE MY RECHARGE COUPON SERIAL NO[protected] AND GIVE ME COMPLAIN ID-PRRG09011770 AND TELL ME WAIT UPTO 11 TH NOVEMBER AND BEFORE 08.00 PM THE BALANCE ADD MY MAIN BALANCE.BUT TILL NOW NO BALANCE IS ADD MY MAIN BALANCE AND NOW CUSTOMER CARE TELL ME THEY GIVE ME MY BALANCE ON 9 TH NOVEMBER 2009 AT 8.30 PM.MY MOBILE NO IS [protected].
SIR,I M WAITING FOR UR VALUABLE RESPONSE.

Sir..,
I Buy a tata Docomo Sim since when it started in the HYD., but after 5 are over then it started problem, my cell(instrument (Nokia) stuck., and appears a message like this " updating sim'
or Stuck off or Swicth off or no signal.,

I can't get the right information in the right time through Custmer care.,
4 days back i meet DIVE IN show room near Nagarjuna Circle., They told you must change the sim instead of old with same number, and charges 75/- for sim change,

I dont want to pay.. Why because It is not my problem, May be (Manfacture problem or opertor problem) or system error.

Why should I pay please concerned my request and replaced new sim without charges
thanking you sir..!

For a month my tata docomo connection([protected]) worked fine, after diwali when I came back to mumbai, I discovered that outgoing calls were barred on my number. After I inquired from my vendor The Mobile Store, Powai, I was told that my papers were rejected but reasons not known. I launched one complaint on tata docomo webiste() after their person called once my complaint was closed giving me the assurance that connection would restart in 72 Hrs. I re-sumbitted my papers to my vendor. This time docomo lady asked me to fill one outstation form as well which I did on 31/10/09 still outgoing didn't start. I registered one more call on their website(). Everytime I followed up from either mobile store or tatadocomo, I was given false assurances. Till date my connection has not been restored. Today for the third time I was told by docomo that my papers have again been rejected. The lady and person of customer care person of tata docomo have accepted that their backend people are rejecting the papers for no reasons. I have given Bank's allotement letter as residential proof and driving license of Jaipur RTO but they have a problem with the driving license saying tht it is an outstation proof whereas driving license is valid all over india. In that past, I have taken sim card based on same proofs. I'm fed up of tata docomo's behaviour. I have already criculated this number that''s why I don't want to change it. CAN ANYBODY HELP

TATA DOCOMO HAD SEND ME SMS FOR CALLER TUNES AND ASKED ME TO CALL ON TOLL FREE NO. IN THAT SMS THERE WAS ANT MENTION OF CALLER TUNE CHARGES. IT WAS ALSO NOT MENTIONED THAT ONCE YOU WILL DIAL THIS NUMBER, CALLER TUNE SERVICE WILL BE AUTOMATICALLY ACTIVATED.
I JUST DIALLED THAT NUMBER AND IMMEDIATELY BY RECOREDE MESSAGE I WAS INFORMED THAT CALLER TUNE SERVICE IS ACTIVATED AND AMOUNT OF RS.45 GOT DEBITED FROM RECHARGE AMOUNT.
HERE ME POINT A CONSUMER SHOULD BE GIVEN FULL KNOWLEDGE ABOUT ANY FREE/PAID SERVICE AND AS PER TRAI RESOLUTION NO PAID SERVICE CAN BE PROVIDED TO CUSTOMER WITHOUT HIS CONSENT AND IN MY CASE I HAVE NOT GIVEN MY CONSENT VERBALLY OR BY SMS.

respected sir i hve a connection of tatadocomo which i purchased the sim from my local retailer whoes shop name is farukhabad at the time of selling of docomo sim the above shopkiper demand me for a photograph and photo copy voter identity card . i have submit the above on the time sim purchasing but after two day i mean on 01/11/2009 i revived a sms from docomo that i[censored] not the submit the papers ur sim fuction will stop , after this i say to the above retailler ,he say i have send ur total docoment. and the service provider send same sms after each 24 hours.and today at 5p.m the out going call from sim is stoped . when i talk about above with customer care, they not respond directly and give me the dear help line number but the above retailler not conversed on that number and missbehaved with me. so my complain is that the peron who is responsible for this happenning. should compensaid me ,

One Customer Care officer of Tata DOCOMO says that I have used GPRS, another says that uses of Dive in.Sr,Supervisor Amarjeet says that we have push some button on their call.Parvinder says SMS sent to 522222.Nodal Officer says that Documentary prove will be sent by listen.but no one is agree to lodge
my complaint regarding this When No one has used My Cell Phone or Sim Card how this type of blunder mistake happen. My humble request to authorities that kindly make an inquiry in this matter.I needed thorough inquiry in this matter.
Media People also requested to Publish Such Type of Cheating by TATA DOCOMO

i have lost my mobile phone which has the Tata docomo prepaid connection. Request you to kindly deactive the SIM Card to avoid misuse of my mobile number.

My Mobile #:[protected]
Sim Number.[protected]
NK TEL 300 Mobile

Please block the sim card with the above mentioned sim number.
Regards
S.Srinivasa Reddy
Alternate Contact No.[protected]....

THIS IS REGARDING HOPELESS AND STUPID BEHAVIOR OF TATA DOCOMO.
I WAS SUBSCRIBED TO CALLER TUNE WITHOUT INFORMING ME ON 23 OCT. AND TODAY I CALLED TO THEM FOR STOPPING TAT SERVICE THEY AGAIN CHARGED ME 30 FOR MONTHLY FEE. TAT SHOWS THEIR HOPELESS BEHAVIOR. SO PLS TAKE STRICT ACTION AGAINST THEM


IMP INFO IS AS FOLLOWS

NAME VIBHOR CHAURASIA
ADDRESS: B-2/4, TODKAR TOWNSHIP, SASANE NAGAR, HADAPSAR, PUNE

MOBILE NO: [protected]

I am using prepaid sim since three months and the people of Tata Docomo says that MISS CALL ALERT is pre-activated service, then why I didnt got a single miss call alert as many times my mobile is switched off or there is no signal and many people told me that me that my mobile is always out of reach.

I am haarish working in TATA group of Companies, Chennai. I have applied for a postpaid connection from TATA DOCOMO on Monday(26thOct2009) from the stall put up inside the office premises and I have been told that i will be receiving the sim card by next day. But till now i have received any calls regarding the process or confirmation of number for my connection. When i tried contacting the sales person to whom i applied, he says it will take time as rules have been changed. Being a new competitor to the market you take this much days to process a new connection. But, the AIRTEL,AIRCEL people are giving the sim activated the next second we finish the formalities. Provide me the activated sim by today else handover the documents i have given to me. Being a TATA Employee am facing this problem. What is the state of others? I think i should better tell my friends not to take this connection.

I've been using the service since the service is launched and it was really impressive. Things were suddenly changed before 2-3 weeks back. I was on roaming and Idea was providing the service on roam. Surprisingly I didn't receive even a single call on roaming. When I came back to Bangalore, I was not able to complete the calls. Some disturbance occurs and the calls were dropping in the middle. I contacted CS. They were not giving the exact picture of the issue. Instead, they have been informing me that "Sir your issue will be resolving in next 24/36/48 hours" Finally I requested escalation and one of the agents contacted me and informed "next 48 hours". I really requested the agent to be honest and tell the truth. THE AGENT WAS DISHONEST. I called them up today and requested the escalation matrix.... No Use ... They were hesitant to give the info.... I have decided to switch the connection...

Hi,

The worst GSM service in India is TATA DOCOMO. With this network we are not able to call[protected]. After repeated complaints also they don't solve problems. When called to customer care they just raise complaints & say we would call you back soon. Till date no one from the company has called.

Thanks,

Vijay K Sangwan
[protected]