Tata DoCoMo Complaints & Reviews

Hi,

The worst GSM service in India is TATA DOCOMO. With this network we are not able to call[protected]. After repeated complaints also they don't solve problems. When called to customer care they just raise complaints & say we would call you back soon. Till date no one from the company has called.

Thanks,

Vijay K Sangwan
[protected]

Respected sir,
i bought a Tata Docomo sim card last 2 months back in rajampet Kadapa (dist),
But now my sim card is registration is failed

Hi ,

I have taken tata docomo postpaid sim 3 months back. It was working fine with some network problem till today afternoon. Suddenly it stopped working in the evening(when i make calls it any mobile it says check the number). When i called the customercare center, they told me that tata docomo is not compatible with my handset(NOKIA 1108) after the latest update from their side. They asked me to change my handset. I was shocked and asked them, what if they do another update and stop supporting the new handset? Their customer care executives are very dumb and say they can't help me. Worst thing is they supported this handset for 3 months and suddenly stopped supporting it from today. There was no intimation about it to me either through mail or message. I am unable to stop myself laughing looking at their suggestion to change handset. I think this is the only operator which can ask their customers to change their handset for the sake o[censored]sing the SIM. Can someone take this issue and help thousands of consumers like me who got affected due to this.

I took a new connection from a shop (Auro Meera) near Chennai One Software Park in Thoraipakkam on Sep 20th and gave all required documents. After 10 days, the outgoing calls were banned and when we called up customer care they said they don't have the required documents. From that time onwards we have been following up with customer care and the local agent but the only thing happened is that on October 13th the connection has been suspended.

Two weeks back we went to the local shop and submitted all the documents again. But again nothing
is happening. When we went to the local shop today he behaved indifferently and was not even interested in listening to us! Then we asked for his agent and he said the agent has changed recenly. The new agent told us that the old guy just ran away with all the documents. And with all this going on Tata Docomo hasn't done anything about this!

The new agent collected our documents again (3rd time) and said the connection will be activated in 24 hours. Now this is the 5th day and the connection is still not active. I don't think I should take this crap anymore and will be getting a new connection with some other carrier.

The most interesting thing is that Tata Docomo doesn't care a bit about their customers. Their customer service is just sitting there to take you calls and tell you that everything will be ok in 24 hours!

Dear Sir,

I am Mr. Kalyan Chakravarthy having good faith on TATA organisation took TATA DOCOMO sim in the month of Aug 2009 bearing number 91 [protected].

I am having two complaints regarding this.
1. Week signals or no signals
2. Cannot make calls or receive calls to and from others.

There were three towers around my colony, but i am not getting signals in my house (individual house and getting other operators signals FULL).

I have telephoned three times to the customer care
1. First time, they told this is because of huge connections, problem will be rectified within 15 days - but not solved.
2. Second time, they told that instrument is not working properly better change. i told with the same instrument i am doing calls with other operators.
3. Third time, they told that towers capacity to be increased and it will take minimum 1 month time - but still not rectified.

I don't understand, if the towers are not capable enough then why these operators are selling more sims. First they have to resolve the problems and start giving fresh sims. What is TRAI doing? why can't it take action. so many people are loosing money. though they are small if consolidated it will be in crores of rupees.

I am very much dissappointed with the services / support from tata docomo. Kindly request you to do the needful at the earliest.

Thanks and regards,
Kalyan Chakravarthy M
H.No- 12-166, Road No6,
Sri Rama Krishna puram,
Saroornagar post.
Hyderabad -500035

I bought a new docomo sim with phone no[protected]. When switched on the phone an error messeage was displayed saying sim registration failed. Retailer told me sim will be activated in 30mins. Its now almost 4hours still saying no service. pls help me
SR No:[protected]
MSIDN:[protected]

Sir,
I had purchased a tata docomo sim 1month ago.It worked properly for 3-4 days..then it started hanging my mobile phone..i have two handsets sony ericsson k790i and nokia 5200 the docomo sim is hanging both the phones...
many of my friends have the same complains..their phone is also hanging due to docomo sim...and the phone needs to be restarted many times...

Sir,
I have purchased this SIM card on 12.09.09 & within 3 hrs it got activated, But on 15.09.09 it disconnected. There is no out going calls even iam contact (121) customer care there is no response, so please hel me

our sim no:[protected] Thanking you sir,
yours claint,
K.Maheshnath Reddy
golla palli (V), marur(P),
Rathadu (M), Anantapur (DIST)
ANDHRAPRADESH (STATE)
our sim no:[protected]

I was really excited last evening when i brought a new Docomo prepaid sim card. But to my surprise since today morning when I came to work there is no network and there is no way I can reach people. Please take my sim back and give me a refund. It sucks big time, I wonder why am i carrying a cell phone when I can not make or receive calls on it. Such a waste. I had great expectations from Tata but this is a SHAME !! It is not even close to just meeting the basic expectations of a mobile SERVICE !!

Dear sir,
I am a resident of Kolhapur. I had purchased Tata Docomo sim card on 19th October,2009 and submitted all proofs required on that very day and was assured that my card would be activated within 1 hr but nothing of this sort had happened. I have already lodged a complaint with the customer care service of DOCOMO but it seems that no action was taken.
It has been 3 days and i have not been able to use the service.Customer care told that no activation charges have been sent from the retailer but its just the opposite of what the retailer had said. I had purchased it for Rs 350 but now i feel its of no avail. Please Take some serious step and look into this matter urgently.
My DOCOMO mobile no.:[protected]
Call on my Landline [protected]

I'm getting fed up with tata docomo services.
I bought my sim 2 months back in bangalore. I'm not getting incoming calls and sometimes even sms. When i give STD calls to reliance there is almost always some cross connection.
Further, even the call to customer care gets disconnected due to poor network.

If nothing is done I will soon change to some other service provider.

I made an application for Tata Docomo postpaid connection on Wednesday, October 14th morning. The dealer told me that there would be a verification at my residence address the next day and immediately after that, my connection will be activated. I’m still waiting for the verification.

Secondly, the MRP printed on the sim card pack is Rs.35/-, but the dealer charged my Rs. 650/- (500 for security deposit and 150 for sim card). He is not ready to give me the bill also. All my visits to him have been of no use, that is why, I visited 3 Tata Indicom galleries and have made numerous calls to the customer care, but no one has an answer to my issue. All they say is visit your dealer to solve your problem.

What kind of customer service is this? The dealer's name and address is given below.

Retailer Name:- Tata Indicom True Value Shoppe
Ms Pravina Sawardekar / Mr Anand,Mr Bhagvan
Retailer Address:- Opp Building No 8, Nr Khamkar Masala,Tagore Nagar, Ramhazare Marg, Station Rd, Vikhroli E, Mumbai – 400083
Retailer Contact Number:- +[protected], 25744520, [protected], [protected]

Today 19.10.2009 afternoon i was trying to call on one std number which was not getting connected through tata docomo number was getting connected through my vodaphone number. so i called up the customer care of tata docomo in the afternoon 12.35 the customer care associate said hello this is - sunil and how can i help you then on wards instead o[censored]nderstanding the problem he started proceeding the call towards the service request i said him dont u want to know the problem then he didnt even specified me the problem but used very rash language which was pretty annoying for a customer who is calling to the customer care for a resolution of a problem. That after i urged him to handover the phone to his senior or the floor supervisor or manager... which he refused to do and disconnected the call. then i again dialed the customer care number after a long ivr sustem my call got connected then a lady on a phone saying her name Shashi also asked the same thing and i informed her about the incident and the problem at the same time then 1st she asked me the problem which i told her properly ... then i asked for a service request number which she didn't gave me and the phone got disconnected again.
then again i gave a call to the customer at around12.55 then one more person picked up a call called aamir who also showed as if he cannot hear me and disconnected the call.,.
As looking at the above incident i found that the customer care in the prepaid number call centers are having no quality staff with no professional knowledge and the way they talk to the customers is like they are the owner of tata docomo company. I request to the consumer forum to take necessary actions agains such things which is really unexpected from the big company like tata.

Sir,I recently brought a tatadocomo sim card .Which got blocked by mistake while going through security settings.Now it is asking for PUK code.kindly reply me soon with the correct puk code.My number for the sim card is.-[protected]....

sir,
I am a govt. officer in central excise & customs and i took a new prepaid mobile connection of tata docomo and submitted the proof of identity and address. for proof of address i submitted the letter from a gazetted officer in the tata docomo outlet on 17/09/2009. now on 15/10/2009 they closed the connection without giving the intimation of closure of connection.
on talking to customer care they do not give a clear reply.
as they are not paying heed in this account i submit the complaint in this regard

Hi,

My name is Gopu. I took a prepaid TATA DOCOMO number([protected])(SIM No.[protected]). Obviously we need to provide proof to take a number. But my number got disconnected after some three weeks. i contacted customer care and on their request, I submited the proof once again. But no actions done.So I contacted Nodal as well as appellate officer. But the fun is same person Mr.Pavan took the call and acted in a very irresponsive way. After a long altercation, He released my number for a day and asked to submit the proof once again. I did it.But with in a week my SIM got deregistered. When I contacted the appellate officer, The same person attended the call and adviced me in a very casual way to forget the number and go for a new number paying for it. They thought it to be a matter of Rs.100. But for me, Its my business, my clients I lost. Even I contacted the T.Nagar head office regarding this. But of no use. I think, writing here would do some good to other consumers. Also Some decent actions expected if any Senior officials of DOCOMO sees this complaint.

my out going has been barred from about 12 days.i submitted all the proofs again.but connection is not given yet. mobile number is [protected].my sim number is[protected]

,
i have purchased a tadocomo sim in last month at 11 sep.2009 for he cast of 350Rs. Retailer told me that you will get 21000seconds talktime
but retailar is bad person, he do not activating my number ,means he is not sending activation message to company, also he is not recharging that number. Now a days that number is temperarily working means it is not on my name ,now i am out of station,
that why i can't approch him,and he is not receiving my call also so i am requesting to you sir please please please you do something I am student because of this i am unable to concentrate on my study, below i am giving retailar's detail and my no.also. my no is-[protected].my alternative mob no. is [protected].
i am waiting for your reply....thank you sir




retailar name:
Gajanan P. Vanjari,
tataindicom gallery,
near hp petrol pump,
on national highway no. 6,
Varangaon,
TAl-Bhusawal,
Dist-jalgaon,
state of maharashtra,
mob no.[protected]

Dear Sirs,
I am a resident of Naigaon(west),Vasai, a suburb of Mumbai. I recently purchased a Tata Docomo sim card and was recieving a good network coverage. However last week due to some technical difficulties caused due to heavy rain the tower for docomo got damaged, causing zero signal strength in the entire area. There have been no technicians attending the problem. We have gone for a week without network coverage in our homes as well as the surrounding localities. I registered a complaint, the reference number for which is-NWK09249419. However, no action has been taken from the officials at Docomo. I request you to do the needful.

Yours Sincerely

[protected][protected][protected][protected]
From: Arbind Upadhyay
Sent: Mon 10/12/2009 11:16 PM
To: lisiten.[protected]@tatadocomo.com; nodal.[protected]@tatadocomo.com
Subject: Complaint for Disgusting service and Fraud


Dear Team ,
Still My Outgoing call not activited.Today I was forced to deposited 500Rs in TATA Outlet at Prateek Nagar Vishrantwadi Pune against bachelor charges, inspite of being MARRIED.

No help received from customer support center or from nodal officers desk in spite of repeated complaints.

As per Customer care Executive My CV was negative ,he told that please submitted 500 Rs. I will do that But still my Outgoing not working.

Following are the names of people interacted at customer care center:
Abdul
Rashmi
Raj
Mahesh
Swapna

How did you came to know that I'm unmarried..???

What is the procedure, which helped you to conclude on negative credit verification??

No one visited my house for any verification nor I received any call for verification.

As per Nodal executive Sapana today at 1830 hrs - 2130 hrs someone executive was supposed to visit my home and my number was to be made functional.


BUT all false promises came true and no one turned up , my number is still barred.

Customer care center refused to register complaint.


Regards
Arbind Upadhyay
Tata Communications Ltd