Tata DoCoMo Complaints & Reviews

Hi,

I am using Tata Docomo prepaid sim, they say that call charges whether its STD or local, it is charged at 1 paise per second, however this is absolutely false. When i do one local call, mobile to mobile. If i am speaking for 20 seconds also, balance will vary every time and it will not cut exactly at 20 paise, it will be more than 5 or 6 paise. Its absolute cheat for the customer. If this is happening customers will end up paying more when compared to other network. I called several times to customer care and they are not ready to take any complaints, instead they told that's the way Sir, we can't help and you are not the only customer who is facing issues in these manner.
If you require more details on this issue, it would be great if you are contacting me on the above email ID, and would be happy to provide some more details.
Hope this will be take care, else in the long run none will even think of buying or going for Tata Docomo connection.

Thanks
Vinay

Dear Sir,

I have a complaint against Tata DOCOMO, it has been a week since I am following up with the TATA DOCOMO outlet on Bajirao road in Pune, they yet don't have an application form for the Postpaid service of DOCOMO. I am simply fed up. I need the connection urgently but people just don't seem to be bothered of having the Application forms. TATA DOCOMO will lose customers due to this negligent attitude of the sales team.

Thanks and regards,
Rachana

Urgent reminder of my past complaint

Dear Sir,
This is an urgent reminder to my un resolved problem. Problems are resolved mutually and with dicisive facts. You can not find your own employee and blame on the customer.

I made the complaint very specifically that I was going out of station for more than 15 days, for which I had informed your fund manager, handling my case. He did it all in my absence and without approval and my cell did not receive any SMS.

If your persons palys wrongly with my funds without my prior permission, there is no way you can help. I am surprised on your stereotyped uncalled for answers, without getting in to the details of the matter.

Your employed person who did fthis raud is missing and your office could not trace him and you are closing my complaint, I am surprised on your attitude.
I am not satisfied with your way of handling the problem and missdealing with money of the clients.

Sincerely
Raka Kamal
1.2.2010

Sir namaskar
my complain no: GBL09094470
GPRS DAY BALANCE IN KB 99340,
GPRS NIGHT BALANCE IN KB 2078650( FIR V MERA MAIN BALANCE SE 1PAISA/KB KI HISAB SE CUT HO RAHA HAI.)
24th jan evening me main tata docomo ka sim liya aur 48 ka gprs plan liya day 100mb and night 2gb.pr 25 jan ko tata docomo k taraf se 5rs pr day 10mb till midnight ka palan activat ho gay main 20time costomer care ko fon kar bola ki maine es plan k liye koi msg nahi kiya pr mera koi nahi suna abi mera 1paisa/kb k hisab se balance cut ho raha hai sir bolta hai k bahut jald aap ka problam solve ho jayega pr hota kuch nahi hai.abi achanak 31jan 12.20am night me 30rs cut ho gaya c care ko fon kiya to bataya yahan pe koi information nahi hai ab aap bataye main kiya karun esliye aap k pas complain kiya hun please aap kuch kijiye main dimagi tor pe bahut disturb hun.

Hello

My name is Jitender & I'm from haryana. I recently bought a tata docomo gsm sim and subscribed for a gprs plan through a special recharge of Rs.48/-. Its been about 2 weeks & I'm experiencing some serious problems from this gprs from the day 1. In the day time from 7am to 11pm, it works fine. In fact the speed of surfing & downloading is a lot better than airtel or any other. But when the night time starts i.e. from 11pm to 7am, there are so many problems. When I try to connect to internet from my phone or notebook, I get connected in a few seconds but after some time it disconnects automatically. Sometimes when I start browsing & sometimes without even it. I connect it a hundred times and it disconnects after few seconds daily. Some times it worked for a few minutes and disconnected. Also, it has nothing to do with settings or any other technical fault as I have confirmed everything a number of times. The problem is with their network. In the night time free data is more i.e. 2gb compared to day free data of 100mb. That's why in the night traffic increases & users are experiencing this sort of problems. I didn't expected this from a reputed service provider like docomo. Airtel might be expensive, its speed might be a bit less but once you conect to the internet you will not be disconnected until you do it yourself. If this problem persists, I will again have to switch to airtel Because nobody have so much time to connect 100 times. An improvement is must for Tata Docomo network.

Thanks
Jitender
[protected]

Hi,

I have been using TATA Docomo prepaid a over a month now. Suddenly one night(26thJan, 2AM-7AM) the available balance of Rs. 311+ was deducted. This came to my notice during the day about 2pm when I tried a make a call, it said insufficient balance.

On contacting the customer care they have provided me a docket number GBL09094502 and was told that they will respond by 28th JAN 8.00PM.

There was no response until I called them on 29th JAN 11.00 AM. Their response to my call was " You have used internet for the balance".

But my phone was idle all night from 25th Jan 11.00PM - 26th Jan 12PM.
I don't know how I can respond to this kind of fraud by TATA Docomo.

So, I request people planning to switch to TATA DOCOMO, think 100 times before you make a wise decision, and also people who are already subscribers of TATA DOCOMO be wise in checking the available balance/ monthly bill and maybe switching to other safe mobile service providers as portability may be option. Or, you may be a victim of being held responsible for huge amounts if you do not have so much o[censored]sage.

Amount in hundreds doesn't matter much to the people but thousands would. I am pretty sure that TATA Docomo would have deducted Rs.3111(0r 31111) if was available that night. I wish to thank GOD from saving me from such big fraud.

Hope people using this forum find it useful.
Thanks for Reading.

Hitesh






::::::::::::The information continued here is the email responses by TATA DOCOMO ::::::::::::

Dear Mr. Agarwal,

Thank you for showing interest in Tata Docomo.

We have received your mail dated 27/01/2010 expressing concern over wrong amount charged without internet usage on Tata Docomo connection [protected].

We regret the inconvenience caused to you.

We wish to inform you that despite of our best efforts we are unable to reach you on your number, further we would like to inform you that as per the resolution given by our concern team, you have been charged correctly as per the tariff as the validity of your GPRS pack expired on 22-Jan-2010.

Please feel free to contact us for any further clarifications or assistance via email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or [protected] from non Tata Docomo mobile.

Assuring you of our best services at all times.

Warm Regards,

Dhirendra Masand
TATA DOCOMO



-----Original Message-----
From: h.[protected]@yahoo.com
Sent: [protected]:11:17.0
To : [protected]@tatadocomo.com
Subject: Re: Fraud by Tata Docomo~~M1056000, Docket number GBL0909450~~M1064767
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello,
Please read the attachments to understand and then continue reading the current message.
I received a sms by tata docomo stating that the issue was resolved. But I dont understand what was resolved? I tried contacting customer care and my call was disconnected.

I still have not got the balance back. Please look into the matter.

Thanks.

________________________________

HITESH AGARWAL
Cell:[protected] E-mail: h.[protected]@yahoo.com





________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: h.[protected]@yahoo.com
Sent: Wed, January 27, 2010 10:00:26 AM
Subject: Fraud by Tata Docomo~~M1056000

Dear Mr. Agarwal,

Thank you for showing interest in Tata Docomo.

We have received your mail dated 26/01/2010 expressing concern over wrong amount charged without internet usage on Tata Docomo connection [protected].

We regret the inconvenience caused to you.

We wish to inform you that as per records your complaint has already been registered with the docket number GBL09094502. We request you to kindly make a note of this docket number for your future correspondence and the same will be resolved 28-JAN-2010 20:00:00.

Please feel free to contact us for any further clarifications or assistance via email at
[protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or [protected] from non Tata Docomo mobile.

Assuring you of our best services at all times.

Warm Regards,

Sanjeev Kumar
TATA DOCOMO


-----Original Message-----
From: h.[protected]@yahoo.com
Sent: [protected]:09:10.0
To : [protected]@tatadocomo.com
Subject: Fraud by Tata Docomo~~M1056000
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello,
My Docomo # [protected] was a carrying a balance more that Rs.300 last night(25th Jan'10) and to my notice today 26th Jan when I tried to make a call during the day showed a balance of Rs. 0. On contacting the customer care I was told that I have used the balance all night by using the internet(Which I haven't used).

My anger cannot be expressed. Why will I sit all night to use the docomo instead o[censored]sing my home internet for free (unlimited usage)? I haven't used my docomo on regular basis any time this late night.

Such fraud by docomo leads me to rethink of switching to an another superior quality network.
As such kind of activity is a complete time waste for me in this busy life.

Hope a quick action is taken in this regard.


________________________________

HITESH AGARWAL
Cell:[protected] E-mail: h.[protected]@yahoo.com

I took TATA DOCOMO Postpaid connection in Aug 2009 and used for a month and I was not satisfied with the service(signal reception) and I raised a cancellation request by end of august. They didn't cancel my connection even after following up many times. I had discarded the SIM card and was not using it also. But they called me back in Jan 2010 and said that I have amount due on my TATA DOCOMO Connection and asked me to pay it. I told them that I will settle the amount until the date the raised the cancellation request and asked them to provide me the bills. They agreed to do this but they haven't reverted back. Few days back I got notice from Tata Docomo saying that I have amount due to company for many days and that is why they suspended it. I have never come across such a bad customer service. Even after agreeing to settle the amount though I could have rejected to pay a penny, they sent notice as if I was wrong. Actually I need not pay a single Rupee to them because I have my refundable advance with them and I used the connection only for one month which will balance with the advance I paid. I want to file a complaint against Tata Docomo for its false claims and recklessness.

My Number [protected].
I've registered complaints twice on the call center regarding MMS.

As I am using Sony Ericsson w980 phone. And if somebody sends me an MMS i get the SMS that u've recieved an MMS and to check the MMS go through the website mms.tatadocomo.com/mms/ using the given userame & password. While i'd all the valid settings for MMS nd GPRS.

Still my problem is not resolved.

So please get the problem solved at the earliest possible...

sir i recharged 95 rupees special voucher for gprs monthly pack. Free usage of 200 mb Date of 18.01.2010 at 6.30 pm. Still now if i used gprs deducted ammount in my main account balance not in to my free mb. I complaint more times to customer care. They replied 19 th jan . They said i used tata docomo dive in this is the cause me deducting the ammount. But i didnt used tata docomo dive in. Just i use only TATA DOCOMO INTERNET but the ammount was deducted. So please solve my problem immediatly. thank you sir....Manoj