[Resolved]  Tata Docomo — Dive In service is NEVER DEACTIVATED

Dear Sir/Madam,

I am flabbergast at such miserable customer care representatives being appointed for such big name as TATA's. I am a customer of TATA DOCOMO since September. On one fine morning of October, i was exploring the Dive In service and i activated the service called as 'Love Quotes' and i was levied a subscription charge of Rs.30 on 17th Oct. So i used to get nice,lovely,expensive quotations in the morning while going to office( 1 quotation = Re.1 ). On 14th November, i get this below message from 54321
' Hi! Your subscription to Love alert service will be renewed in next 48 hrs and you will be charged Rs.30.To unsubscribe, sms UNSUB LOVE to 54321'
I immediately reacted with trying the above code and send it 4times to subscribe from the service but all in vain.I was charged on 17th Nov and again on 17th Decemeber for the sevice. I made atleast 20times to the customer care to cancel but the unproffesional, rude, un skilled, disrespect for customer care representatives were least bothered to help.I was harassed by one of the customer care representative Mr.Praveen Kumar and Mr. Sudhakar ..by asking my address proof, the handset that i am using..whn i recharged , which number i called on the previous day etc etc..How does it matter which handset i am using ? this it utter nonsense that i had to go through. One of their Supervisors Mr.Dipak Jain made all fake promises that the service would be deactivated and the money refunded.Although on 17th Dec, my service was deactived but i paid Rs.30 for availing the service from dec 17th to Jan 17th. Some of the representatives were blunt in saying that the money will never be refunded as its gone..on asking to connect to the manager they will put you on hold forever...the call would be disconnected after some time.. What the heck is this ? I was give wrong instructions to deactive and i was charged...TATA DOCOMO happily closed the account saying the it was the wrong deactivation code that i had sent to them...What a Rip OFF !!!!! ...
if they can fool 1million customers like this...services get activated and NEVER deactived then they can make 30 million ..WOW Mr.RATAN TATA what a good way to get money from you esteemed customers.
I have promised myself that i will atleast stop 100-200 customers from joining this Rogue Company which steal money like this ..... I promise that i will write in every blog possible to persuade people NOT TO JOIN TATA DOCOMO.. I have lost faith after a ill treatment by such a telecom giant

Thanks for reading this long letter

BR,
Krutiman
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