Tata DoCoMo Complaints & Reviews

Dear Sir,

I, Sunil Ramakrishnan, currently working with The Times Group.
This complaint is with reference to the above subject of Harassment, threatening to harm, usage o[censored]nparliamentary words and abuse. Complaint against TATA DOCOMO.
I had purchased TATA DOCOMO SIM (MobileNo.[protected]) in 2nd week of July2009, which was activated on 31st July2009. Upon usage for 1week, I realized the network was very poor and my number was always unreachable even in public areas. Also, I had taken the plan with Rs.499 rental.
Due to continuous issues, I called the TATA DOCOMO customer care and registered a complaint on the 8th day of SIM activation. And subsequently gave service surrender on 8th Aug 2009. CC-Executive confirmed my request taken but due to slow server problem could not provide me the request reference number. Also, I requested to send the collection executive same month and close the outstanding.
But there was no reaction on my request.
On 25th Aug2009, I received my first bill for the service with entire month rental though I had cancelled.
I called up customer care and reconfirmed my surrender request.
Though there was no response from any personnel. I too left the issue as it is till I started getting calls for payment pending. I explained the issue numerous times to each different executive and after some 8 such attempts, I sent a mail to nodal office TN in Chennai on 13th Oct2009.
Now slowly the issue moved and subsequently with full agreement between myself and the collection department of the TATA DOCOMO in TN, I settled the payments and closed the case with all documents intact with me.
But the bug does not stop here as after 2months again I started receiving calls from new set of payment recovery team and followed by rude talks and frequent harassment from collection agencies.
I was frequently been called and without any introduction or reasoning, person on other side of call will scream and shout at me, making my days and daily office work under depression and mental agony.
Very recently, I received a legal notice again and some confirmation call of receipt. But I was stable and confident as the settlement letter was with me.
But today, on 30th May 2010, I received a call from mobile no.[protected]. The person on the call referred himself calling from Delhi Police and stated release of some warrant against cheating.
I insisted person's identity but he started abusing and used unparliamentary words to stop me from speaking. Since call was quite harassing and depressive, I tried disconnecting. But again he called with abusive language. When told him I will file and FIR against this torture, he threatened to get me hurt any time as he had my home address referring from TATA DOCOMO database.
I feel quite depressed and mentally tortured about this call and moreover now threaten to harm had made me more restless.
Referring the above sequence of harassing incidents, I would like to file a case against the TATA DOCOMO Company and the respective department.
Kindly take this case seriously. I need compensation from the company.
Contact [protected]@[protected]

Thanks and warm regards,

Sunil Ramakrishnan
The Times of India

Tata docomo is sending some service messages to all numbers and if you open the service message (you are not clicking on the link in that message) the amount would be deducted from your account.

On 26th, I have experienced such an illogical deduction. I have received one service message and i have just opened this message as usual. But i didnt click on the links further to recieve or download anything. But still Rs.7 is deducted from my account.

I have called their customer care, and even their managers are telling that this is the way of their service messages. So once you recieve this service message, you should not open this message( just delete it). Or else amount would be deducted without your knowledge.....

Such a rubbish way of stealing amount...I am really felt ashamed to live in such a crooked world....

Hello,
I had a number from Tata docomo ([protected]) which i lost in month of dec 09. I informed for the lost of card and was assured to get a new simcard from the service provider. But that didn't happend so far.
Then i called up coustermer care and was asked to pay the bills for the months i didn't had simcard as well. Finally i settled the total amount almost 2 weeks back. But since last week I am recieving abusive calls in every 5 - 10 minutes from the collection department .
Even on providing the details for the reciept for more than 10 times in next 20-30 minutes a new lady calls up and uses threating language.
I tried calling up the costumer care and asked them to help me on the same but didnt recieved any aid so far. As per then there is no bill left out on any of my connection.
Name: Dhawal
mailid : [protected]@yahoo.com

Respected sir,
I am Mr.Gawai, a resident of Mehkar. I purchased a sim card of the above mentioned company (TATA DOCOMO) from KASTAKAR MOBILE GALLERY, MEHKAR. After 7-8 days of activtion the sim card is unable to perform outgoing calls. After fetching the complaint in TATA DOCOMO office
(SANKET COMMUNICATIONS,MEHKAR) the distributor of the office replied me with bad words. Even after submitting the election card along with my photograph yet the sim fails in making outgoing calls. The mobile number of distributor is as follows :[protected]. Please take a firm reaction over the above action.
Thanking you,
Your faithful,
Mr.Gawai,
[protected](TATA DOCOMO)

One tata docomo number [protected] disturbing us all the day by giving unwanted calls. Request you to take necessary action.

Regards
Santhosh

FRAUD DISTRIBUTER
I Rupesh jain PURCHASED THE TATA INDICOM DATACARD (PHOTON+ ) on 31-march -2010 FROM DEEPTI COMM . 167/A, Uttam Nagar New Delhi, Delhi 110059 , [protected] . THE AUTHORIZED DEALER OF TATA INDICOM .
It was of rs. 2450 with that they give the offer of free 8 gb pendrive& some other access ,when their sale person came to give me he asked me which plan to activate .. i said them I activate its10 april 2010 . i gave him rs2450 cash and he give me the bill of Rs. 2450 . when i asked him the 8 gb pen drive& other free gifts,ha said it will be courier within 24 hours . i said ok. after 20-22 days i asked them for pendrive they said every time aaj ya kaal me aajaegi . they confirm my address and promise to deliever in 2 days again. no sign of delievry and when i again asked them they said we will send u tomorrow[protected] .. they do it again and again.. lnow they never pick my phone or cut my phone.. Every body is lier & fraud in deepti comm.
pls dont never faith at deepti comm.
They never give anything to their customers. BEWARE

Thanking you.
Rupesh jain

Hello, dear sir i m using docomo and my all frendz and relatives mostaly gprs, but sad docomo want only money charg but don,t want gud gud gprs, i come to the point here in my city docomo gprs is too slow and surfing , only our spend in gprs but if we talk about gprs of docomo so we say thats too bad, so dear sir i request plz provide us in enable of EDGE gprs atleast speed 30 to 35 kB/s hope u understand our problem plz, we hv already talk to c.c but they r not listening only u can do everything.

Dear Sir

I had purchased a tata photon connection about 25 days back It had been installed by Ms Kadambari almost 15 days back.

However , 2 days after installation , it stopped working.

1] We have made almost 5-6 complaints & everytime we get the reply "sir , we are sending the person today to fix the problem""

2] Ms Kadambari has taken 3000 Rs. from me for the connection & till today ( 15 days after paying the money ) , i have still not recd an official receipt of the same - despite the promise that i would get it the next day

3] I have been calling Mr. Khalid ( turbhe ) again & again & again and all i get is false promises of getting it fixed , but no one lands up to get it done

4] Finally , after getting stressed out , i asked Mr Khalid who his senior was , he said it is some called Shobhna Shetty - when i asked him to transfer the line - he did not do so ( i asked him on 2 diff. occasions ). I asked him for her no. but he didnt give it to me. I asked him to ask her to call me up - but that also did not happen

5] Finally today evening , they have got it fixed after consistent firing by me & persitent calls by me & my wife over the past 15 days !!!

IT IS SHAMEFUL THAT A TATA COMPANY FUNCTIONS IN SUCH A MANNER !! I FEEL ASHAMED OF BEING A TATA CUSTOMER

IS THIS THE PRACTICE FOLLOWED BY TATA COMPANIES ?? WHAT KIND OF RIDICULOUS SERVICE IS THIS ??? ARE YOU GIVING SOMETHING FOR FREE .....THAT YOU TREAT THE CUSTOMERS LIKE THIS ?????

AND TO END THE LETTER - LET ME REMIND YOU ---- I HAVE STILL NOT RECD. THE RECEIPT FOR MY PAYMENT OF 3,000 ----I HOPE I GET IT BY NEXT YEAR !!!

REALLY REALLY DISAPPOINTED BY THE TATA GROUP !!!!

[protected]

IN CONTINUATION OF THIS PROBLEM - I RECD. A PHONE CALL FROM DEEPIKA RANA TODAY SAYING THEY ARE DISCONNECTING THE SERVICES SINCE THEY NEED SOME VERIFICATION !!!

WHAT VERIFICATION DO YOU NEED ????

ALREADY 2 DIFFERENT PERSONS HAVE COME & VERIFIED ---- HOW MANY TIMES YOU WANT TO VERIFY ????

WHAT RUBBISH IS THIS GOING ON ????

ABSOLUTE NONSENSE ON BEHALF OF A TATA COMPANY !!!

I subscribed to TATA DOCOMO GSM mobile service on 9th April 2010 vide Mobile no: [protected]; SIM No: [protected]; form no:[protected].

I took connection from M/s Pen & Varieties Stores (proprietor’s name: Mr. Joydev Ch Roy; cell no: [protected]); City Centre (adjacent to Durgapur Court), Durgapur-713 216. I submitted self-attested copies of Driving License & Address Proof (40-North Avenue, Bengal Ambuja, City Centre, Durgapur-713 216, West Bengal), personal photographs etc. My PAN no is also stated on the form (ACWPM9679D). Unfortunately, my phone was disconnected from 20th April 2010 inspite of having balance. When I called up the Call Centre of DOCOMO to know the reason for disconnection, they said that they have not received the documents for new phone connection.

It is unfortunate that inspite of having submitted all documents my phone has been disconnected. The phone has been given to my wife and daughter who are staying at Durgapur and I’m away on job to other state and feeling helpless. Kindly redress the issue.

-SOUMENDU KUMAR MAJHI
SR MANAGER-ENGG SRVICES
TATA STEEL LTD
PO: JAMADOBA-828 112
DHANBAD; JHARKHAND;
PHONE: [protected]

Dear sir,

To day date is 20th April 2010. I have a tata docomo prepaid sim card and my mobile no.[protected] and a balance availabale is Rs.19.31 on 8.28 AM, Dtd.20/4/10. I open iternet in my computer after balance viewing and surfing a 200kb and my balace is nill. After sometime i have a massage to 121 to write "DATA" thenafter the tata docomo 121 massage send me and write "Dear customer, you have no data usage till date." so i call you customer care but i did not fullfill the answer. So, I request you pl give me a balance in my tata docomo no. company has deducted wrong balance in my account.

yours
rita mittal

Dear sir

I purchase sim card of Tata Docomo on[protected] from Mobile shop at Virar. My mobile no. is [protected].I submit all documents at the same time. But now i received call from Tata Docomo to submit the documents. When I talk to custmer care dept of Tata docomo They are saying that for the same no. we received documents of different person.
Then I asked them where are my documents but they are saying me that you have to submit documents again other wise we will lock your sim card. Please help me.

regards

Dear sir,
I purchase a sim in the last of january but now after two months the problem arise with hangout the sim I can my handset also because i think that there was a problem in my handset but the same problem was occured in the new handset .The dealer advised me to taking complaint to you due to hanging the sim..Please sir give me the solution for this problem I'm very upset for my officially work due to this.
Your's faithfully,
GAGANPREET KAUR
(SAMSUNG CARE)

Sales guy Rahul [protected] had took money on Tuesday said card will be activated within hour
Its 5 days and he is not picking up call ,he have all necessary docs

I'm the tata docomo customer. My number is [protected].

DOCOMO is having GPRS booster back at Rs-95. This plan is having one month validity. And we can download 200MB during day times & 4GB during night times.

Now my complaint is, the downloading speed in docomo is below 7kbps only. By this downloading speed, i never can use this total 4GB download offer. They had cheaten me...

They have to increase the downloading speed. then only, i can full filled with this booster back.

With Regards,
T.Sathiaseelan.
Sivakasi,
Tamilnadu.

Sir,
two no of tatadocomo disturbing me lots 1) [protected] 2)[protected]. will you please tell me name of person and address.
regards
Bhaskar Das

i want to stop my tata docomo sim of number [protected] because my phone is stolen

SIR,D PPL OF TATA DOCOMO ACTIVATED CRIC UPDATES ON MY PHONE ND DEY R CREDITING D AMOUNT ND WEN I CALLED TO CUSTOMER CARE HE IS TELLIN U OLY REQUESTED ,I DIDNT EVEN USED MY PHONE TAT TYM DESE PPL R FRAUDS ND DEY R CREDING BAL FRM MANY PPL LIK DIS ............................PLZ PROVIDE ME A SOLUTION SIR.........THANK U ...........

My number is [protected], I've been using this for the past 6 months.
There is an improper assistance and they are repeating the same thing as they are not technically sound and they are ignorant too, the customer service candidates. They have been telling me that I was browsing the tata docomo dive in page and I was using dive in settings for browsing. But i was damn sure that i deleted the "dive in" settings as i received it. I just used Docomo Internet settings for browsing. After getting my balance zero each time, i called them and they finally after losing some 150Rs they filed a complaint. And after a day they told me that i was charged legally and the lady who told this also mentioned that i had put Rs 55 rate cutter after this 95Rs gprs pack. This is the base of the problem. I was really frustrated about this condition that i cannot use both these gprs and rate cutter at the same time. But the real thing is i was not informed about this condition too. The important part is that, when i called the customer care for the first three times, before filing a complaint, they were giving a wrong information and they were blaming me for using the "dive in" settings. All their executives don't have the common sense that they have to listen to customers, they just telling the same thing again and again. So finally after losing some 250Rs in worthless conditions and other stuffs, I haven't used them too. This is the worst thing I've experienced in these six years in my mobile usage. I changed my phone to an ordinary phone which don't have GPRS and put my old air tel number in the N73 I've been using since. Its more than 2 months and not even a rupee has credited in my account. One of the worst service i came across.

Kind Attn: - Ms. Priyanka

Dear Madam,
As per our telephonic Conversation and suggestion from your side, I am sending this mail with a hope that this will be treated as important and be solved positively from my side.
My Docomo No. is –[protected]
Alternative No. is - [protected]

Details of the complaint.

I recharged with Rs. 48-00 Internet pack on 6th March-2010, and started using the internet facility till 1st April.
On 1st Apr I again recharged with Rs. 75-00 power pack to get the facility of 2sec/1 paisa



On 1st & 2nd april I again used the internet facility, for which the Company has deducted around Rs. 400-00 from my Main Balance, (even after I had sufficient balance in the Internet Card and the validity was upto 5th April)

I also registered a complaint in this regard on 4th April to which the Customer Care promised to solve the matter on or before 6th April and reverse back my balance.

I got a call from Kolkata Office on 6th April and the technical staffs told me the following points:

1. Two power cards can not work at one time.
2. The company has deducted the Balance as per their Tariff plans.
3. They can’t reverse back my balance.

They have just simply said all the matters and disconnected the call…

I also called on the Customer Care Number many a times but the response and behavior was absolutely negative.


Now my points are:-
1. Why two power cards can’t work simultaneously.
2. Calling Card & internet card are both separate things.
3. If my Internet card was being deactivated due to another power card, then why the Company informed me about this.
4. Rs. 400-00 deduction on Internet Charges is not a small thing for 1 day, and that too in a hidden way.


Now, I request you to please solve the matter as soon as possible and return back my balance.

Thanks & Regards,
B. Sharma

Hi,

(Tata DoCoMo Complaint No : 149286 )

I had applied for Post Paid connection vide application form no. 1421098 on 28/03/2010, after receiving repeated sales call from one of the agent on my reliance mobile.
I submitted Rs 500 towards activation charge and deposit and he promised me that i would get sim card and connection within 2-3 days.
ON 5/04/2010, I got a call from Tata Docomo call center executive named Tanisha, on my reliance mobile for telling me the various benefits and she told me that your Number is activated since 30/03/2010. I dont know how come my number is activated, without me receiving sim card.
Today in the evening I called again tata docomo call center ([protected]), but that call center employee was helpless as he can't connect me to the post paid helpline. That show how in-effective Tata docomo help line is.
I have felt cheated by Tata Docomo, as the company has not come up to the customers expectation and in future i will never suggest anyone to opt for Tata Docomo.
In this reagrd, i DEMAND total refund of my Rs500 given to Tata Docomo, and with immediate effect requesting Tata docomo to cancel any business with the selling agent, who is just fooling potential customers.
I trust TATA name, hope my case is heard, and i get my money back. I must say if TATA docomo is doing business with these kind of selling agent, then they are fooling themselves and cannot succeed in this competitive market.
A cheated Customer
Roma Verma.