Tata DoCoMo Complaints & Reviews

I purchased a Tata DoCoMo postpaid connection early in the month of October 2009, on 4th Oct I realized my outgoing service I barred immediately I called up customer care and got a reply stating its due to negative address verification, I informed the executive that no one from verification department has turned up to my residence for verification, he said I have to continue with barred outgoing service till 7th October as re verification is scheduled on 7th.
On 6th October, even my incoming service is barred, when I called up customer care to clarify the reason of suspension, they informed that my address verification is still negative.
Now here is the best of my issue which was supposed to be identified by DoCoMo not by me.
Every time we call Tata DoCoMo customer as an existing customer we have to provide our residential address to the executive for security purpose.
When I called up customer care I was also asked for my billing address and I provided my residence address and we continued our conversation on the issue I am facing.
On 6th while conversation I asked the executive, to which address they have send their representative for address verification? And he provided my old address where I was residing 4 years back.
My next question was, I have provided you my billing address for verification then why your representative had been to my old address?
And guess what the reply was???????
“May I have your billing address?”
I also asked for escalation contact...but this time the reply was……………..
Is there anything else I can assist you with?

Hats off to you guys for this exceptional customer support!!!!!

Dear Sir,

My outgoing calls is not going due to call baring service.I have gone to Galary of Tata Indicom of
Dombivali(W) office. But they fail to solve it. I have also submitted the Driving Licence Xerox but still
it is not solved.My Mobile No. is [protected]. I have also given the complaint to the customer care
service . They give the complaint id which is NWK09189194. They also tell me to solve this problem
but also they failed.

So i request you to please solved this immediately.

Thanks and Regards,
Shiv Shankar Choudhary
Mob:- [protected]
Dombivali(W)
Mumbai

Hello,
I bought a new docomo sim and the trust me its just waste of money. There is no outgoing calls or incoming calls or even SMS. It has been a horrible or should i say hopelessly horrible experience, they just put us on hold and don't return back. And they tell us that their sim is valid only for certain handsets.. what a disastrous invention. I just want to know if there is a solution for this?

i have tata docomo card..
my PIN2 is blocked and it is asking me for PUK2 code..
customer care are unable to tell PUK2 code..

Please help me out....
[protected]

I've brought a connection from TATA Docomo pune bearing mobile number [protected] in the 1st week of september, my mobile was activated and was suspended subsequently on 13th sept due to negative verification. The verifier spoke to my relative at home and made a decision, I was ok with it since mistakes to happen, after re verification my mobile was activated again on 14th of september and on 1st of october my mobile was disconnected again without intimation ( No calls from service provider or SMSs) I was annoyed and spoke to customer care who said its due to negative verification. What i fail to understand why the same reason after 25 days? Is there any procedure followed? the customer care executives are helpless, they dont have a manager to speak to, the sales executive ( Sachin Khirsagar) doesnot pick up the phone. I've discontinued my previous number and informed all my friends, familiy members and professionals regarding change of number and now I dont have another number. TATA DOCOMO has ruined my life. I was supposed to receive a JOB offer for a reputed firm on 1st of october, the package was decided at 8 Lakhs p.a. my mobile is disconneted and there is no incoming aswell. I've helpless and got nowhere to go. I want a compensation for the distress. My BP shotup and i am shouting above my throat and asking them to activate my mobile, they seem to be enjoying my complaints and not working on it.

Dear Sir,

I came to know that docomo is not compatible only for Nokia 1100,3310,3315.

So, I bought docomo sim for my mobile Motorola c200 but it is not working. can you tell me if there are any setting details, like band, etc.
please help… now since it is not working.. can i get the refund after returning the sim as only three nokia mobiles were mentioned.

I have changed to Tata Docomo and have been using Post paid connection ever since 28-AUG-2009 with GSM Platinum 799 Plan. The Network is very very bad and I have been tolerating this network as I am also a part of the Tata Group. Now the limit is up.

I was not able to make or receive any calls from my mobile from past night. So I came to my office and gave a call from my desk to the number that is posted on the site www.tatadocomo.com for customer service Karnataka as [protected].

The Agent who received my call took my details and told me that my account cannot me opened as I haven't submitted proper documents(ARE U KIDDING ME!!! I GAVE THEM ALL THE PROOF'S INCLUDING A LETTER FROM MY HR). Now as I brought up the heat in the conversation, he confessed that due to technical issues at his end he couldn't open my account and hence asked me to re-submit my documents to any retailer. Now I insisted he told me that I was into Pre-paid services and I have to make a call to post paid customer services from my mobile(How foolish the reason I have called is I cannot make/receive any call on my number.

I asked him to transfer to his supervisor and he did it after compete 25 mins putting me on HOLD. Then came his Team Lead with the magic word "I APOLOGIZE FOR THE INCONVENIENCE CAUSED, BUT STILL I CAN'T HELP YOU AT ALL". I asked for a reference number for the call that made me to wait for 1 complete hour and the answer is "NO". As I am calling from my office desk instead of my mobile they can't even give me a reference and all this 1 hour of conversation was just a waste, suggesting me to call to 121 from my mobile(GOD HOW DOES THESE PEOPLE LIVE, THE REASON FOR ME TO CALL CUSTOMER CARE IS THAT I AM UNABLE TO MAKE CALL FROM MY MOBILE).

I am tried of this network and if I can want to sue this company for the worst services and network. How in the hell without even good network did these people come into the Market??? How did government all this company???

Hy,

I am Sunil got TATA Docomo Post paid connection(Ph: [protected] ) last 2months back and i am getting network problem, when i am phoning to airtel numbers in evening times (7:00to9:30) its showing me Network Busy, at same time when i am phoing from some other network to that same number its going through, that same i explained to customer care department of docom on 4th sep'09 but till date i did not get solution from them, and still i am getting same problem.

all most all 20 times i phoned customer care guys and spoken to 20 employes and all are saying same story that it will rectify my problem very soon even their supervisor also said same story , no body giving particular date and time to rectify my problem. every body saying at every time just 3 words (i.e: i am sorry , i am forwarding issue, problem will solve soon)

even i got 3 SMS from them by saying that my problem already solved and more ever saying that i was not able to catch ( I did not swith off my mobile at any time) all that 3 SMS saying that same.

Even they are saying that its Airte problem thats not docomo problem.

Colud you please help me to file a case on TATA DOCOM Hyderabad.

regards,
Sunil
[protected]
[protected]@gmail.com

I have went to Tata Docomo Dealer with PAN Card Xerox copy, Bank Pass Book Xerox and with one Photo. He told me that this Bank Pass Book Xerox will not be taken as the Address proof because the bank pass book does not contain attested photo. The bank has not provided any space for this purpose. The Bank is 'Bank of Baroda'. He told me that this is mentioned in the guidelines but he does not shown me that guidelines. This dealer's shop is at Andheri Kurla Road, Andheri - (E), Mumbai. I am giving him the PAN card xerox in which the photo and my name is contained. And in Bank pass book xerox same name and address contained. So take some correct measures for this purpose.

Hi,

I recently took Tata-DOCOMO connection, bearing the no:[protected]. From the day-1 onwards, I am facing severe n/w connectivity problems. I am unable to make calls and receiving calls. I logged a complaint on 20th Sep 2009 and was informed that this would resolve by 23-Sep-2009, but the problem still persists. Because of this, I have lost many important appointments and could not receive important calls and the impact of this is very huge.
I am requesting you to resolve the issue at the earliest also, please compensate for the issue that I have been facing since Day-1 of the connection.

Thanks,
Ravi Kumar N

On 20th sep i complained about poor network in my area (khopoli) on your customer care....and i was assured from your service that this problem will be solved till 23rd sep..but today is 24th sep and still the condition is same in short worst...........

Dear Sir,
The recent series of TATA DOCOMO sim number series purchased in Bangalore are starting with 805080...... are having problem when we dial from the Landline telephone. It say please check you number with the telephone directory.
Because it confuses with bangalore STD code. i.e 080

Please give the solution to this.

Regards
Ramesh

I purchase 1 samsung 1070 mobile on 9.9.09.(imei no [protected]),

along with tata docomo free sim i got with mobile, retailer told me to recharge of 51.but its not recharging,after that he told its take some time,then i called the retailer next day he told that its not his fault and u have to call customer care,then i called the docomo care ,they told your sim is not activated,so go to retailer and told to send the photocopy and adress proof.again i went to retailer he told already he submit althose things,again i called the docomo care ,they told yes we recieved,and u have to recharge of 333,again i try with 333 and its not getting recharge,again i called customer care several times every person giving me wrong information,till now i m facing the problem there is no incoming / ougoing.

so take action on TATA DOCOMO.

i got a new postpaid connection from tata docomo last week. and i found the new connection is been barred.
two days before i have received a sms saying your address is incorrect. but the address was right and i personally received the person who had come for verification at my home.even i have paid Rs 500 for the new connection saying that Rs250 is for sim card and activation charges and the other as a security deposit. This is the way how the service providers are running their companies in profits.

few day back i was purchase tata docomo gsm services but they r not activaterd my card asking retailer saycontact to tata gallary my card still not start 3to 5 day if any kind of help please

i lost my tata docomo perpaid connection and got replaced by a dupicate SIM. after getting this SIM till date it is not activated. when i am calling customer care they are informing me to ask your retailer. when i am asking the retail named sandeep (chennai) he is sometimes disconnecting and sometimes telling 'today it will activate' like while a week has gone and till date this is not activated. if i buying an airtel or vodaphone connection this may happen with 2 days. so i request to docomo owner that dont give jobs to these type of fellow who are not sincere in your work
tanx

I had paid for TATA Photon connection on September 13, 2009 and was promised activation within 24 hours. I had given a sum of Rs 3600 to Mr Sarwar Choudhary who had given me a cash receipt on behalf of TriNet Solutions Pvt Ltd. I was given the following nos:
1) Emid no :A000001A213FAE
2) CAF no: [protected]
3) GCC no: [protected]

I was assured that I will receive a call from an exective. However, 5 days have lapsed since then but my account hasn't been activated. I have been wasting my entire day in contacting the concerned people. My grievances are as follows:

1) I did get a number of Mr Naeem in the activation department who was unable to solve my queries. I spoke with him on 17/09 and he assured me that the activation process will be completed by the evening of 18/09 and was also informed that due to fault of theirs my activation form has reached the Warehouse. I contacted him again on 18/09 and he said HE IS NOT IN A MOOD TO TALK. I asked him to transfer the phone to his manager or the head of the department but he refused to do so by saying there is no HOD and disconected my call. I really do not know how can a department run without a HOD.
2) I then contacted the Customer Service which again was an example of how poorly run the organisation is. Instead o[censored]nderstanding my problems the Executive kept on asking me some random questions and then put me on hold for 5 min and gavce me a customer compalint number[protected] and said they would need another 3 days to look into the matter.

I demand a refund on the following grounds:
a) I have waited for 120 hours as against the 24 hrs promised to me and I am expected to wait for another 72 hrs.
b) The poor example of Customer Service that they have shown.
c) It will impossible to deal with an organisation where Management is incompetent or non-existent and junior level employees are impolite.

Vasundhra Singh
(vasundhra.[protected]@gmail.com)

To

CUSTOMER CARE
TATA DOCOMO

Sir,

Sub: Complaint against Tata Docomo collection agent at Kottarakara / Kerala

Ref: My Telephonic conversation with Customer care agent on 5/09/09 and 07/09/09

My complaint number 103798 ( Registered by TATA DOCOMO )


It is my pleasure to introduce myself; I am Krishnakumar.R, working as
Group A Officer in Govt.of India / Kerala. I secured a Tata Docomo connection on August 09 ( Mob: [protected] ) from M/s.Vinayaka mobile shop / near Sree Mahaganapathi Temple / Kottarakara / Kollam Dist-Pin 691506. At the time of getting sim card itself, I have submitted a copy of my official ID card along with a photo to the retailer.
After two days my out going calls were barred due to insufficiency of the ID card produced as informed by the retailer. He was informed by the collection agent to ask me to produce a copy of driving licence. On contacting the customer care, they informed me that what I submitted was sufficient and when this was communicated to the collection agent by the retailer, the former refused to change his stand.
When this was brought to the notice of the customer care they told me to contact Fortune, the Tata Docomo centre at Pulamon, Kottapuram, Kottarakara. As per this I submitted another copy of my ID proof along with a photo at Fortune, Kottarakara on 05/09/09 and they faxed it at once. So far, much correspondence I have made with Tata Docomo customer care, yet it was not activated till this date. Now the incoming and out going call was also barred.
Sir, I have wasted my precious time for this simple matter but nothing had been fulfilled. So, I request you to take adequate steps to take action against the collection agent and also to get my service activated.

Thanking you,
Yours truly,

( Krishnakumar.R )
Trivandrum
18/09/2009

Hi,

This is karvin . On Friday , the 11th of September 2009, I purchased two Tata Docomo SIM cards with the ( MSIDN : 903543XXXX and 903543XXXX ) to avail the services of this newly launched product. I paid Rs. 300 and with all the necessary documents to one of the retailers/local shop named “ APPU’s MOBILE SHOP , 24th Main , Agara , 1st Sector at HSR layout Bangalore 560102 “ and he told me u will get talk value :Rs 51 each simcard with this price , after 12 hr , my both the SIM cards are activated ( Saturday @5PM ) with the talk Value or Rs:5, then I called the customer care regarding the talk value , and your customer care suggested me to check with the retailer (APPU’s MOBILE SHOP ) .On enquiring with the local shop, he has reasoned out that the processing has already happened and the account has not been charged due to some problems on the Tata Docomo site. I have called the customer care for same and have been referred back to the retailer on Sunday for same, but the result no different. He has been mis-behaving and man handling me. Neither did he charge my account nor did he return my money. He has been telling me to go back to the Tata guys . but would not return my money as it has been processed from his end. The customer care center has not been taking my complaint and has been procrastinating it deliberately for reason not known to me.

I do not understand why on the earth did you people allow such retailers to sell your product when they are defaming it. Again, the customer care service that you provide sucks! , I am not sure whether the problem is at your end or the retailer’s end but be sure that this kind of service would not only malign your brand name but also would impact your sales as the word of mouth could spread like fire. Thank you, but NO THANK YOU for letting me go through this. I really regret buying your product and would never refer any of my acquaintances to buy this. Hope, you will take some action against the aforementioned retailer and would improve your customer care service if you want to survive in this industry.

The product is extremely good, so please do not spoil its name ( TATA ) by your slackened attitude. Please look carefully before you actually give somebody an authority sell your product.

I have taken a new connection of Tata Docomo in Bangalore. But its not working in my Nokia-2300 handset.I can receive incoming call and message, but when i try to call it shows no network coverage. Its working fine in other phones.

Please help as other service providers connection is working fine in my handset.
thanks