[Resolved] Tata Docomo — Frequent disconnection | |||
I have bought Tata Photon Plus at my Office HCL technologies Noida sector 126 as a corporate connection. I am in Jammu and now my Internet won't work as would disconnect anytime make my work almost impossible. I have already opened a ticket with them on last Tuesday and after a painful followup with Tata, technicians came to my place and my Internet worked in front of them and as advised by them I even reinstalled the browser but frequent disconnection still persist for which Tata doesn't have an answer for. Was this information helpful? | |||
Apr 26, 2017 Complaint marked as Resolved Verified Support Apr 14, 2010 Tata DoCoMo Customer Care's response HI, We deeply regret for the trouble cause to you. Please let us know for which area are you facing this problem and how often have you faced it. Write to us at customer.[protected]@tatatel.co.in and we will resolve the problem at the earliest Thank You Verified Support Feb 13, 2012 Tata DoCoMo Customer Care's response Dear Mr. Sindhu, Greetings from Tata Docomo! We sincerely apologize for the inconvenience caused to you. We request you to kindly provide us the details of the customer care executive. We assure you that we are committed to resolving the issue to your satisfaction. For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected]. Thanks and Regards, Customer Care, Tata Docomo. Verified Support May 29, 2012 Tata DoCoMo Customer Care's response Dear Ms. Meenu, Greetings from Tata Docomo! We sincerely apologize for the inconvenience caused to you. We request you to kindly provide us your Tata Photon Plus connection details, e-mail id or your alternate contact number which will assist us in doing the needful. We assure you that we are committed to resolving the issue to your satisfaction. For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected]. Thanks and Regards, Customer care Tata Docomo. | |||
 8 Comments | |||
Comments
Hi, I bought a new tata photon plus just 4 weeks before. I am not getting network coverage and I cannot use it properly . The download speed is very low in-spite of good network signal.the statistic shows 0.00 Kbps after connecting and results in frequent disconnection.There is no broadband (HSIA) experience at all.There is not even CDMA speed inspite of selecting in to hybrid mode.They are completely cheating their valuable customer.
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Reply
Tata Photon + — frequent disconnection
Dear Mr.Ratan Tata,This comlaint is regarding my Tata Photon + Device,my Tata Number is [protected].
For the past two weeks I am facing problems of non connection due to Device and Service Problems.
Last week I got my device changed from your centre but again it has stopped working.And again the service sentre tells me it will take more then a week to resolve the problem.Please note that we as customers of Tata Photon are business users and use Internet to complete our daily work.One single day of loss due to non connection amounts to several hundreds of rupees.
We believe in Tata as a brand and have immense respect for Mr.Ratan Tata but such poor service from your company is completely UNEXPECTED.
I have already launched a formal complain no is[protected] and expect resolution within 6 hours i.e. by 7 pm on 22nd May 2010.
If this does not happen then I will completely lose TRUST on the TATA Brand and its service.
Regards
Hitesh K Soni
[protected]
hey buddy r you still facing the problem. if yes pliz join in voicing our consumer right as one to the higher authority. its a case of incompentent executive/ dealers who have no knowledge of the product they are marketing. .i had also brought the product on the promise that it provides the fastest net service, to my horror i found the connecting speed is worse than dail up service. its outrightly a case of criminal fraud and repeated call to the customer care service is of no help either.
The same problem happen with my tata photon device.
They market well but its not happening in real (because it did not happen to me).
This device is the most expensive one that are available in market but i am not having good experience with the device.
I purchased PRE PAID, JUST TWO WEEKS BACK. VERY VERY UNHAPPY TO USE THIS.
I am much happy with other services like Reliance(wireless broad band) and Hathway (Cable broadband).
Tata People Plz help.
I stay in Banglore.
They market well but its not happening in real (because it did not happen to me).
This device is the most expensive one that are available in market but i am not having good experience with the device.
I purchased PRE PAID, JUST TWO WEEKS BACK. VERY VERY UNHAPPY TO USE THIS.
I am much happy with other services like Reliance(wireless broad band) and Hathway (Cable broadband).
Tata People Plz help.
I stay in Banglore.
Tata Photon+ — Frequent disconnect
Sir,I have recently taken the tata photon+ data card, first 2 months it worked properly without any problem, but since 1 month i am facing problem with frequent disconnection from internet, i have taken 700/pm unlimited plan, which is 3.1mbps upto 1GB after 155kbps reduced speed.
photon number : [protected]
i have given complaint about this , complaint number is RNA[protected]
after done the truble shooting based on the customer care executive said my system hard disk got corrupted, no option to me i have to replace my hard disk 320GB, if the people doesn't know about the solution then why they are playing with the customers like this.
after this i have called tata customer care again but now they are telling the problem could be something else and they asked me to contact their service center, i really not understand why in the world i have to go to the service center for the connectivity issue.
please take some serious action on these people so that the false information could be stopped.
Regards,
Sunil Sindhu.
i face the same problem
at the begining it was getting disconnected once in every 3 hour after the 3GB of my unlimited plan was over( which was supposed to be in 3.1 mbps which it was not )now it gets disconnected in every one hour
i think these people do not want us to use the rest of the unlimited plan they offer after the use of the first 3GB or 6GB with the plan
and they also keep on sending messages about recharging the account twice every day .
at the begining it was getting disconnected once in every 3 hour after the 3GB of my unlimited plan was over( which was supposed to be in 3.1 mbps which it was not )now it gets disconnected in every one hour
i think these people do not want us to use the rest of the unlimited plan they offer after the use of the first 3GB or 6GB with the plan
and they also keep on sending messages about recharging the account twice every day .
I am using Photon 3g in Bangalore, but i can see its frequently disconnecting for every 30 mins of time, since i tried to switched of the mobile even its remains same.such thing could nt be happen if we need continues connection, Tata team should have take care of this
its really bad
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