Tata DoCoMo Complaints & Reviews

sir,
there has been an unwanted subscription for "IPL 2G WAP PACK" which i have not activated for my number([protected]) but charging me rs5 daily.This has been happenning for more than 2 weeks.I have contacted customer care,but they are not replying me properly.they are just saying that they don't know,sometimes they are saying that I have downloaded something but Iam sure I have done nothing.I have also mailed to [protected]@tatadocomo.com but there has been no reply.Please resovle this issue.

R/sir ( i don't think they deserve for respect)

Recently just convert my number pre to post paid service, with plan 299 all india roaming incoming free. when number get convert into post paid i was shocked to hear from customer care executive that 149 plan is activated on my number. i present the same issue to tata tele service outlet in panipat. they told me that it's our fault your plan will be changed within 2 working days. after 2 days i got the plan, then i had words with tata tele services customer care exeutive they told me in this plan i just got 750 minutes of roaming incoming free. then again i present the same issue to tata tele panpat branch manager ( i ain't think so) with the name rajesh. His rude behavior and attitude disappoitned me a lot. he don't have communication skill how to treate with coustomer. i just want to say that these kind of creepy managers may affect the company reputation. so please take immediate action against him. and please activate my plan 299 unlimited roaming incoming free. here is the number:- [protected].

The compliant is regard to the not functioning the INTERNET TATA Photon Whiz EC121 is not working since March ,2012. I have intimated the same to the Vijayawada Office located at Alankaar Complex and they have advised to refer to the service centre. The service centre said that they are not doing this service. The was intimated to the customer care over telephone as and when the called me for bill payment. To day also made the complaint to the customer care. They only advised to make a compliant to you. There fore i request you to waive the rental for the month of March and April and May,2012 and give me the reply immediately because i am unable to surrender the post paid connection.
My account no.[protected] BSNO.22
TATA DOCOMO INTERNET NO.[protected]

With Regards,
B.V.S.Chalapathirao
[protected]

Hollywood sizzlers service constantly deducts Rs. 10 from my account every week. I cannot unsubscribe using *191# or by dialling 155223. This service is unwanted, cannot be stopped, sends me links with lewd pictures every day and is frankly very embarrassing. Please disable this service on [protected] immediately.
Thanking You,
Docomo user.

Refer Tata Photon No - [protected], We have give the request to disconnect the
number with immediate effect in December 2011. All bill is cleared by us at the
time of request submitted for disconnection.
After 4 month, again we have recd bill for payment. We are not using the photon facility.
The same is mentally harassment by the company, please look the same and resolve
our problem.

I have done MNP [protected] from Vodaphone to TATA DOCOMO on 15th May, during that time sales guy from TATA DOCOMO NOT informed about DATA PLAN on postpaid service. Without knowing the plan i just used my mobile connecting to laptop. Just used for 7-10 min of internet & found outgoing calls are barred immedialty. Got an SMS saying you have used data service of Rs. 2078.

Be careful about such services, don't waste your money, really they are cheating people NOT giving prior information. If the sales guy given clear information, i clould have choosed some DATA plan according to my budget. Airtel & Vodaphone they are giving clear information on Data plan like 100MB for Rs.100 or 2GB for Rs1000 on GPRS etc....But TATA DOCOMO simply charging by saying 1p/Sec.....People should understand first before using such services....

So be aware & DON'T waste money like what i did!!!

i am a Tata Docomo user ([protected]) from Bangalore.
shfwap has been subscribed for my number. i dont know how it got subscribed. when the msg is displayed, it shows dial 155223 to STOP, but when i dial , there is msg telling "there are no services activated to ur number. Everyday Re.5 is deducted from the balance . And this is happening since 15 days .

kindly do not subscribe me to any WAP/Internet based packs as mentioned above henceforth and deactivate all current ones in my number.

Dear Sir

On 6th May I have puchased a sim with no [protected] and submitted the requried indentity proof. The sim was working up to 12th mayI have made complaint to the vender, He asked for fresh identity proof. I have submiited. then also the sim is not working.

Kindly help me out.

Regards

Your customer

i have registered complaint ( complaint no.- 503388) on 16th of may on tata docomo site regarding the issue that i am facing.
For last few days i am getting the msg from 523455 that my service for horoscope is renewed and amount is deducted from my main balance. When i tried to deactivate my service the system says that no such service is activated on my mobile.
till now no action is taken..



vishal kumar anand
+91-[protected]

my name is karan rampuria and i am using your tata docomo services from arond 4 years.
From 2-3 months i am suffering regular unwanted dedutions.....

automatically any of your services are activated and my balance is deducted.....
this has happened 3-4 times and at all i have been refunded my baLance....
so its a request pls deactivate the service and kindly make refund for my balance of rs.55..
i am tottaly fed wid YOur services now.......
plS give a quick reply to my query....
my contact no.-[protected]

We would like to register our dissatisfaction with broadband services of TATA Docomo bearing account number[protected].

We are Extremely Dissatisfied with your services as even after repeated complaints you have failed to resolve the issue of broadband going down everyday for 8-10 hours for every 24Hrs of service. This reflects Gross Negligence & Lack of Customer Support on your part towards customers who go for Advance Annual Payment for your services. This downtime is causing and has caused our company Irreparable Commercial and Reputation damage.

Such Commitment on your part to provide broadband services is unheard of and was not expected from TATA brand.

In the current situation we are making complaints everyday and no person is turning up from TATA Docomo to resolve the issue which has been persisting from the last 7days. All they provide is telephonic support with no concrete resolution in site. The downtime is happening everyday at a particular time which has been brought to the notice of the company everyday.

My Mobile number is [protected] Sim is deactivated against ID PROOF issue, I have already given 3 times in distributor and also in tata dokomo customer service center, but still no action in Tata Dokomo, He is neglect customer and fraud activity. I have recharged 199 and booster value is Rs.66 and initial amount of pack 45. Kindly rectivity the issue. I have suffered lot. Kindly do the needful. My alternative contact no: [protected], As per Tata dokomo customer service no proof or compliant number is given. Please help me..


Thanks & Regards,

Vivekananthan. K

91 + [protected]

Docomo sucks ..i roam INDIA wide and they have worst network coverage..You know they display ad that they have seamless network .. infact my himachal MNP number[protected] that i ported in docomo dosnt work at Delhi and Jaipur.it selects Idea network by automatically or manually even they have their own network in such states. Honestly first fraud case needs to be register to them as they claim they are always Fair, ., , Tata is so famous in providing quality services and their docomo division is spoiling their goodwill. Anyways soon I am porting out..Bye Bye Forever Docomo and request NEVER EVER CHOOSE DOCOMO

i had purchased a brand new tata photon in december 2011 with no issued to me[protected]. but the service they are providing me is ridiculous. i am using postpaid tata photon unlimited plan. from the day i had purchased tata photon i am really facing the issue i had lodged many complaints around 50 complaints within last 5 months but still its same. The product is unable to connect to the internet many many times .. i had to sit and connect again again for hours n hours to get it connected to internet . i had lodged many complaints regarding this to the company but sometime they says that there was a issue from there side only .. or sum times thy say there may b a issue with your device plz get it checked from there i- care center .. i had visited there i-care center but still no issue is resolved . the second thing is thy are not replacing my device and i am not able to use the services properly but still i am paying a large amount to there bad services ..... sometimes thy charge wrong amount in the bill as GE ( engineer visit) of rs 150 to the bill but till date no engineer visted my place yet plz help me

Complaint Letter
From;

A.Azarudheen
Docomo Sim User

Respected Sir/Madam
I am using for the sim in tata docomo the problem is insert the sim into the phone tell the reason is sim card registration faild
i already submitted the proof in 3 times.the docomo custumer is telling your sim card registration successfully.but the problem will be started in my sim 2nd problem is only coming incoming call ,out going call was not going i am calling into my friends 3 beep sound and call will be disconnected The service do not response in my problem i do not understand in the problem.so kindly request to cheak the problem into my sim and solved the problem
I already try for the toll free number 121 but no response sir
The custumer will be speech to another line the call will be
Ended. I am trying the custumer care in 8 hour for the day
But not response sir every time I am try for in my sim activation very urgent sir please kindly request for into activate in my sim I am Azarudheen my tata docomo number is [protected]
I am Submit the My sim card proof id Online send in your mail Please activate in my Tata Docomo Sim
very Urgent Work for Me Last 12 Days my sim card was not working please clear the problem help for me


Thanking you,
Yours Obediently,
A.Azarudheen

my net is not working

Hello Sir,
I am using TATA DOCOMO pre-paid(+[protected] for more than 2 year, 15th May 2012 around 5.15PM, a customer care lady called and informed we provide free Hello tunes for 6 month validity, then she have activated Hello tunes to my number after a day they have took 120/- for that service. 18th May 2012 evening around 8.00PM checked with customer care(Kumar, he hesitated to reveal his employee ID) for the refund. They told 48Hrs is the grace period to requesting for refund. Time limit crossed so we cant refund even 1Rupee.

Let me know why pre paid customers are cared least. No where "Terms and Conditions" tells we should apply for refund within 48hrs.

I am forwarding this same complaint to Nodal officers mail. I will update the reply what he is about to do.

Thanks,
Arun. S
([protected]@gmail.com)

hello,
someone is disturbing with this no.[protected], pls advise the address of this number [protected]@

sir this is waseem my money taken from my tata docomo number don't no why dialy 10 rupee and 1 rupee from last 6 month when is call to customer care they tell balc will come in 4 hour are with in 24 hour but they will not give so please send my money back please thanking you sir my name is waseem and my number is [protected] plz

Dear sir/madam, I am a consumer of tata docomo cdma. My mobile no. is [protected]. My handset is samsung mpower muzik. Model no. SCH-F219. On 06/05/2012, I activated Data pack of rupees15. It was an autorenewable pack. So thereafter my balance was 6 rupees. And due to insufficient balance, my pack was not renewed. After when I recharged, my pack again renewed and balance deducted. I was trying to unsubscribe. I sent UNSUB to 58265. They replied "sorry, your request could not be processed." This happenned several times. Then on 17/05/2012, 12:42pm, my balance again deducted for same reason. On 18/05/2012, 8:06 pm, I called customer care(12524) for the reason of stopping it, after another failed trial to deactivate data pack by sms. However when I told about my balance deduction and wish to stop my data pack, I was told that my data pack has been deactivated. I even was told that balance deduction will not occur again due to this data pack as because of deactivation. But with my eventual surprise, I found again balance deduction and reactivation of data pack on 20/05/2012 at 1:38 pm. When I called customer care(12524) at 1:50 pm on same day, they told me that my data pack was not deactivated. When I told that I was given wrong information and subsequently balance was deducted, the representative told he could do nothing but deactvation of data pack as my balance was deducted "rightly". I asked how to deactivate by sms, I was told to send UNSUB<amount> to 58265. I tried again and this time I got a sms "Dear Customer, We have received your request to deactivate Data Browsing pack, will revert to you shortly." at 1:57 pm on 20/05/2012. This way I was harassed and my balance also deducted wrongly.
Sir/ Madam, kindly consider my complaint and I shall be obliged.
Yours sincerely, Dr. SOURIV CHAKRABORTY.