Tata DoCoMo Complaints & Reviews

I Lost 1Gp GPRS data,I recharged 65rs for 1gp data-1month on 4-6-2012 through online and used internet banking(ICICI bank),but i used 100kbs only, i verified after 10 days. data A/c showing 0.i informed to DOCOMO customer care on[protected] but they are not responding properly,please accept my obligation and help for return my GPRS data's.


Thanks,
Kannan

MERA NAM DAKSHRAJ THADHLANI HAI AUR MERA MOBIL NUMBER [protected] HAI.

MERE IS NUMBER PAR RS. 65 KA NET PACK HONE KE BAWJOOD DATED 11-JUNE-12 KO RS. 19.50 KA DEDUCTION HUWA. JISKI MAINE DO BAR COMPLAINT BHI KI LEKIN RESULT SHUNYA RAHA.

IS PAR BHI COMPANY WALO KA PET NAHI BHARA AUR DATED 13-JUNE-12 KO PHIR SE MERE NUMBER PAR RS. 16 KA DEDUCTION KIYA GAYA AUR MAZEDAR BAT YE KI CUSTER CARE 121 PAR CALL ATTEND KARNE WALA KOI NAHI HAI AUR LAST 3 DEUCTION KI JANKARI JO KI SMS DWARA AATI HAI WO BHI NAHI AA RAHI KUL MILAKAR MERE NUMBER 1 SAPTAH ME YE DUSRI BAR UNNECESSARY DEDUCTION HUWA HAI MAIN KYA KARU MUJHE KOI TO BATAYE.

IN SABHI HARKATO SE COMPANY KA NET PROFIT TO BADEGA LEKIN COMPANY KE CUSTOMERS ME NISHCHIT RUP SE KAMI AAYEGI.

MY COMPLAINT NUMBER IS 525737 ON TATA-DOCOMO ON LINE COMPLAINT REGISTER

IN MY MOBILE I FOUND A MSG FROM TATA DOCOMO THET THERE IS A PLAN TO MAKE FREE ROMING INCOMING IN MY MOBILE FOR 60 DAYS FOR RECHARGE OF RS 46.
I DID THE SAME...
BUT AFTER PASSING 2 DAYS THERE IS NO SUCH FACILITY IS AVAILABLE IN MY NUMBER [protected].

Dear One,
I am a prepaid customer of TATA DOCOMO with a no [protected]. Yesterday (June 17th 2012) I got a sms

"Hi! You have subscribed to LAUGHTERCLUB at Rs10 for 7 days.Autorenewal on[protected]:57:22. To Stop, Dial 155223 (TollFree)
Bal Rs.100.41 at 17-Jun 2012"

Then I called in evening to customer care and asked to stop the service and refund the amount deducted,because I never requested to activate such service. He did the same and I got my balance back.

But just after 5 min of the same I got two more sms

"Hi! You have subscribed to Bollywood Dhamaka Alertsat Rs.10 till 24/06/2012. To Stop, Dial 155223 or sms STOP BD to 51818(Free). "
&
"Your call me tune has been activated with Rs30 for 30Days & will renew on[protected]!. To stop dial 155223(TOLLFREE).Your current account BAL: Rs70.41 at [protected]:41 PM "
And Rs 40/- deducted from my main balance.

Again I contacted customer care to deactivate the same and refund the balance. Mr Mohit( CCE) did something and assured me that your services has been deactivated and balance will be refunded within 7 hours. And I got 2 more sms.

"Hi! Your Service Request no PSG[protected]is closed has been credited. Thank you."
&
"Hi! Your Service Request no PSG[protected]is closed has been credited. Thank you."

Today (18/06/2012) I contacted CC for the same and a CCE Mr Dewan assured me that my balance will be refunded within 2 hours.

After two hours when I never received any money I again tried to contact CC but It is getting disconnected. ( I feel they have blocked my no.)

Then I called 155223 and deactivated my above services.

Now the thing is :
1. Is this the way of your services ?
2. How will I get my money back ?
3. How these services are being activated without my consent ?
4. How will I be assure that in future you people will not do the same thing ?
5. I want a compensation for this mental harassment from TATA DOCOMO.

Regards
Himanshu Dhawan
Uttar Pradesh
[protected]

Sir,
I have lost my phone.My phone no. is [protected] . I would request you to please trace it and inform me as soon as possible.
Thanking you in anticipation.

Hi can u help me as my sim card is not working since 3days.. Because of no network The thing is that...if i go to setting and ask for it to show the networks it shows and even it register self ..... But after few seconds it just goes off ...... My number is [protected]

Respected Tata Docomo Cust Service team,

I am really unhappy with your service disconnection every now and then. My mobile pre-paid connection is [protected]. Unsure why my connection again is disconnected with the name of pending documents. Atleast i have submitted documents in your main branch 3 times in person. I am not sure why you always disconnect my service with the name of pending document submission. Everytime i am coming to your branch and submittting, you should have a better way of document management. From the last 2 years you have disconnected my service 3 times. It is really causing me an issue, if you are unable to maintain the required service please let me know i will transfer the number to another provider. my number is registered in banking and all my relatives call on that number , if you disconnect the service imagine the kind of problem i face.

Please restore my connection back quickly else update me so that i can transfer the number to other provider. Please dont test our patience.

Nilesh

Sir;
I forget the password of tata docomo online account and also the recovery hints of mobile no [protected] .
Sir kindly send me the reset code of the account .
my email id is [protected]@gmail.com

Dear Sir/Madam,

My docomo number is [protected]. My phone has been stolen. Please block the sim card ASAP.

Regards,

Pulakesh Banerjee
0091 [protected]

Complaint for Unwanted services without activating these...

Dear Sir,

I have prepaid connection of TATA DOCOMO, regarding this i have received one message from service provider company TATA DOCOMO regarding 3G Data of Internet, the Massage is "Apke liye spl offer. 3G Mobile recharge ab hua sasta. Paye 1.75GB Extra 3G Data Rs.201 ke spl rchg par. Paye 250MB rchg karte hi aur baki 1.75gb 48 ghanto me. val 30 Din" against this message i have recharges on 10th June 2012, i receive 250 MB data same day but remaining 1.75GB data not received till date, regarding this matter i have follow-up with customer care but they have not giving satisfactory answer and also not giving 1.75GB data

Please do the needful in the matter

Thanks
Rasik Patel
[protected]

Two months back I migrated from pre-paid to post paid. My mobile No is [protected]. I have selected this option through TATA DOCOMO web site. Then, some body called me and sent their representative. I gave him the money and my connection was changed to postpaid. Now, from 12 th June onwards, my out going services were stopped. Immediately, I mailed the complaint to customer care. When, I spoke to customer care through another phone(As I was barred from calling to customer care also), they asked me to contact the nearest DOCOMO center. When I have gone to the DOCOMO center at IndiraNagar, I came to know that DOCOMO has given the responsibility to their franchaisee, and the franchaisee does every thing and my cheque was bounced for the initial deposite. When, I asked them to provide the details of the cheque and the franchisee so that I can catch that franchisee, they refused to give the details and said that I will get a call from DOCOMO and they will resolve the issue. Meanwhile, I have received a foolish reply for the complaint On 15th June, stating that I have to pay the bill amount which is due on 24th June, then my services will be restored. I came to know with these instances that either TATA DOCOMO is cheating or it is hiding the franchisee. Today (16 June) I have paid the bill also.Please take up the case and resolve the issue.

This is to inform you that today (i.e 15 th jun 2012) in morning my balance was showing Rs.8.74/- & without any call or SMS in the evening it became Rs.0/-. After calling your customer care no. at 121 it is saying to recharge me if I want to talk to customer care executive. I regret to inform you that from the date of I have taken tata docomo sim i am loosing my money on recharge.

I have been facing a problem of balance deduction for data usage even after activating the internet offer rs 98 fro 3 gb, please look in to it further and help me resolve this problem, my mobile no: is [protected].

Thank you

i had disconected a internet 3g connection on 15 jan 2012 after clearing all the dues of the company.Even i still have the receipt of my last payment made.And from 6 june company is calling me for remaining payment although i had paid them all.Even they are sending me some legal notices on my email id..

It deducting the amount from prepaid account for some services without my permission,
I checked last three transactions, it showing Rs 30 deducted for data usage. My mobile is a base model and could not be used for any internet services. How they can tell that i used this much amount for data usage.
This is a bad service.
it happening for several time, and very bad response from customer service.
Number:[protected]

I have recharged my DOCOMO mobile on 12 June 2012 of Rs 34 SMS voucher which gives 2000 SMS for 30 days.But I got back reply that validity is for 15 days. According to their website and retailer outlet advertisement,Rs 34 SMS voucher gives 2000 SMS for 30 days.I have been talking to their customer services and they are coming back with the reply that your SMS pack validity will remain only for 15 days.So kindly take strict action against Docomo services for publishing false information and adjust amount into my balance or compensate me.
I have not used even single SMS till now and they are saying that ticket will be resolved by 25-June-12.

i am a tata docomo sim user since few years. i am suffering from their baseless balance deduction recently.few wks ago i have recharged with RS 50 n they have doducted it.this week i recharged my mobile with another 50 rupees and they have deducted that too.,i called them up.i told that acc, to their report i madee subscription to a recent movie song ROWDY RATHORE amongst the few which they have offered me through a call on 12th June,2012.bt neither i have receiced that type of call on that date nor i have subscribed it.and the thing i want to mention that if i hd relly subscribed to that offer then why should not they sms ed me immediately about that subscription?

rong n. paresan karte h

I had bought post paid tata docomo in last of 2011. but service / network was almost dead . I called up customer care many time to cancell my sim/ connection . but they took no action and remided and threatened to pay the rent after three months But I requested again and again to stop the service and cancel the sim. But after 5 months i got threatened by the company"s legal advisor topay the total monthly rent even for no service for last five months (sim was not being used ) Ihave paid all the pending dues but after giving my written request on 5th may 2012 It is still pending my request from company"s account. Please i want to get rid off this tata "zin"