[Resolved]  Tata Docomo — Irrational Billing and non compliance of request

Address:

Vadodara, Gujarat

With reference to my relationship no.[protected],
Earlier Tata Docomo had charged me for 3G data usage although, I had conveyed that I donot need 3G usage.
On 17/10/2012 I received a warning sms about reaching credit level. On closer interrogation, i found out that the same is because o[censored]sage of 3G data.
In reference to the same, following were the points to provide clarification on:
1> I never activated the 3G data on my number, why was same used on 3G?
2> I had activated the 2GB pack by sending an sms on 23/9/12 which doesn't seem to be activated as yet.
3> I never asked for a credit limit of Rs. 2500/- on this number. I had asked for Rs. 500/- limit.

Tata Docomo reversed the data usage charges, kept approx 2300/- in the account and never paid that back in cash inspite of mails regarding the same, and also never worked upon data pack and credit limit
On 21/1/13, i received warning that i have used 7000 rs. on data.
Again i mailed them for the credit limit not set and data pack not activated.
They worked on the credit limit, made it 600, on 25/1/13, but did not reverse the amount and because of high outstanding and low credit limit currently, my outgoing services have been barred. Hence, in addition to bill correction and waiver, I now a also asked for an inconvenience amount of Rs. 100/- per day for the no. of days for which the outgoing is barred.

Greetings,
Monty Bhagia
[protected]@gmail.com