Tata Docomo — Non resolution of a cancellation request raised since 15- Feb -2012

Padmanabhjan

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Dear Sir

I am yet to face a customer service that is as bad as what i have recd from Tata Photon. I have been following up with a connection cancellation request after closing all dues since 15-Feb-2012. The Initial complaint number given by the Tata indicom service agents was[protected] . I was mailed by Tata that the cancellation request has been closed and that the cancellation is effective

Depsite conformation from Tata i kept getting to my utter mental distress and disturbance series of SMS and calls that there is outstanding due and that i need to close the same immediately

I called thier call center who again registered a complaint[protected] in April 2012.

But i am still continuing to be haunted with a series of SMS and mails on the outstanding and that the connection is still not closed

I have raised a complaint as late as Mid of october again and was committed closure of the connection by 25th of october again.

Today is 26th of october and i receive a mail that there is a SLA breach and that the connection is still not closed

I am under distress and mental disturbance due to this apathy filled approach from Tata for the past 9 months

This connection has been inactive since Dec 2011.

Can some one help me with a customer service from Tata that works some how and get my cancellation request processed at the earliest

Was this information helpful?

No (0)

Yes (0)

Related Tata DoCoMo reviews

View all 9255 Tata DoCoMo Reviews

Comments

Padmanabhjan

from Mumbai, Maharashtra

I am yet to face a customer service that is as bad as what i have recd from Tata Photon. I have been following up with a connection cancellation request after closing all dues since 15-Feb-2012. The Initial complaint number given by the Tata indicom service agents was[protected] . I was mailed by Tata that the cancellation request has been closed and that the cancellation is effective

Depsite conformation from Tata i kept getting to my utter mental distress and disturbance series of SMS and calls that there is outstanding due and that i need to close the same immediately

I called thier call center who again registered a complaint[protected] in April 2012.

But i am still continuing to be haunted with a series of SMS and mails on the outstanding and that the connection is still not closed

I have raised a complaint as late as Mid of october again and was committed closure of the connection by 25th of october again.

Today is 26th of october and i receive a mail that there is a SLA breach and that the connection is still not closed

I am under distress and mental disturbance due to this apathy filled approach from Tata for the past 9 months

This connection has been inactive since Dec 2011.

Can some one help me with a customer service from Tata that works some how and get my cancellation request processed at the earliest

Today even today am getting the highly stressfull messages and am not sure where else to go to solve this issue

Padmanabhjan

from Mumbai, Maharashtra

Heavy mental distress with repeated SMS despite calls from authorities that this will be solved as of 25h October

Can some one help with the kind of stress one is put to due to apathy and lack of service from tata

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Padman,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO