Tata DoCoMo Complaints & Reviews

Dear sir,
My mobil number [protected] i had recharged for rs.123 and regarding this i have already gave 4 complaints but tata docomo had dint yet changed for call booster plan and they dint yet refunded my deducted double cost for calls and they are not even responding for my complaint..! Whats the use of booster its all getting waste ..! I please request u to change my tariff and refund me the amount charged double and extend the date of booster ..! And please do give an response to me through a call in my number.. Thank you..

I have recently requested from MNP from AirTel to TATA DOCOMO on 16th October 2012 and MNP process has been completed on 31st October night. From 1st November 2012 12:00 AM onwards my AirTel SIM card has been deactivated and I am using DOCOMO SIM card with incoming and outgoing services. after 3 days my outgoing has been barred and later after 2 days incoming also has been barred. I have raised multiple time to Nodal and Appellate team of DOCOMO also met and discuss with them. its now DAY-6; but i do not have neither outgoing nor incoming facility.

Now I am feeling that this is biggest mistake of my life to have this kind of decision.

Please find few email communication with DOCOMO TEAM; but till now there was no communication from their side.

I would recommend that PLEASE DO NOT THINKING OF SWITCHING YOUR MOBILE OPERATOR TO TATA DOCOMO.

Regds
Asutosh
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: nodal.[protected]@tatadocomo.com; appellate.[protected]@tatadocomo.com
CC: ram.[protected]@tatadocomo.com; ravi.[protected]@tatadocomo.com
Subject: RE: [protected] - Services has been BARRED from 5 Days. NEED IMMEDIATE ACTION
Date: Mon, 12 Nov 2012 07:16:15 +0530


Hello Nodal/ Appellate Team,

I would like to inform you that, it is very disappointed to be part of DOCOMO. Its been almost 5 days my services has been barred and no one is responding properly with solution. Initially only outgoing was barred on last Tuesday (6th Nov'12) and on Saturday (10th Nov'12) incoming also barred on my number [protected].

I have visited many times to TATA DOCOMO office in Koramangala. I have met Mr. Ram from Appellate 1st time on last Tuesday (7th November'12) and after discussion of an hour he had communicated me that within 48 Hrs it will be done; but did not happen anything. Then I have connected with Mr. Ravi on last Friday (9th November'12) from appellate team and after discussion of more than an hours he had connected me to Mr. Raghavendra (Mob No: [protected]) who is taking care of Documents. Even i have submitted filled NEW CAF on same days. Mr. Raghavendra has keep saying that it will activate in by evening 7.30 PM on Friday (9th Nov'12); but didn't happen. Later on he was telling services will be activate in another 3 hrs, by evening 7.30, end of the day till yesterday; but still there is no result.

Yesterday evening I have got one call from Mr. Satish (Mobile No: [protected]) from Activation Team and he told me that my services will be activated by end of today (Sunday 11th Nov'12 11.59 PM); still there was no result.

This is my request, kindly let me know if Appellate cannot resolve the issue, whom should I approach in Tata Teleservice.

Awaiting for you prompt reply.

Regards
Asutosh Roy
Alt No:[protected]



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: ram.[protected]@tatadocomo.com
CC: appellate.[protected]@tatadocomo.com; [protected]@tatadocomo.com
Subject: RE: [protected] - Looking for IMMEDIATE ACTION -- KINDLY UPDATE ME ASAP
Date: Fri, 9 Nov 2012 15:12:00 +0530


hi Ram,

Referring to below email, kindly update me when my outgoing will be activate. As you communicate wait for 48 hours (it suppose to be maximum waiting period); but It's already more than 48 hours on my complain. but still its not resolved and also there are no communication or updates on this from DOCOMO.

Looking forward to your prompt reply.

you can reach me on my alternate number[protected]

Regards
Asutosh Roy
[protected]



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: ram.[protected]@tatadocomo.com
CC: appellate.[protected]@tatadocomo.com
Subject: RE: [protected] - Looking for your support - URGENT
Date: Thu, 8 Nov 2012 10:33:39 +0530


hi Ram,

Any Progress on our discussion we had yesterday. Still my outgoing is not yet yet activated.

It is really disappointed that DOCOMO has barred my Outgoings. I have clearly mentioned even before taking this decision and informed DOCOMO team who are supporting me this transition that my outgoing should not disturb any point of time.

looking forward to your prompt action on this.

Also let me know if its not happening, so that i have to change my decision again to rollback to my earlier operator.

Regards
Asutosh Roy
[protected] / [protected]



[protected][protected][protected][protected]
Subject: RE: [protected] - Looking for your support - URGENT
Date: Wed, 7 Nov 2012 10:04:53 +0530
From: appellate.[protected]@tatadocomo.com
To: [protected]@hotmail.com; [protected]@tatadocomo.com


Dear Customer,



We thank you for writing to us.



With reference to your email, we would like to inform you that, you can get an instant response to any of your queries, requests or complaints through our 24/7 call center by dialing 121 from your Tata Docomo phone &[protected] for Photon or by writing an email to our customer care id [protected]@tatadocomo.com



We are forwarding your query to our Customer Care department and they will respond to you on priority.



Please be informed that the Appellate Desk has been designed only to handle escalation complaints and such scenarios where you are not satisfied by the quality of response received from our front end. In such cases we request you to kindly escalate to us with the Service Docket or Complaint number.



We appreciate and anticipate your co-operation in this regard. Assuring you of our best service at all times.



Regards,

Appellate Authority

Tata Docomo - Karnataka





From: Asutosh Roy [mailto:[protected]@hotmail.com]
Sent: Tuesday, November 06, 2012 10:57 PM
To: appellate kk
Cc: listen
Subject: [protected] - Looking for your support - URGENT
Importance: High



Hi,



I have moved from AirTel to Docomo on recently. I have requested on 16th October 2012; have submitted required Documents on same date to Docomo Executive. MNP has been completed successfully on 31st October 2012. I am using Docomo SIM card from 1st November, but till now there was no communication from Docomo regarding my plan and services enabled on it. I am just using for it making calls. There are few services also not yet activated which are very much essential to me (i.e. GPRS and Call Conference). without these service I am like Soldier on Battle Field with Gun but without any bullets.



also got an SMS few minutes that my services has been barred, and requesting me to submit documents as early as possible. Infact I have submitted documents long back. But disappointed thing is when ever I spoke to Customer Care executive, they are saying My no is not yet on Docomo Network. they do not have any clue, why it is not yet updated on your system.



Please activate my services and update me about my bill plan and other details.



Looking forward to your prompt reply.



Regards

Asutosh Roy

[protected]

This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer

Dear Mr.Vinod Kumar,

I've bought a Docomo prepaid connection with the package of Rs.666/-, Which is having unlimited outgoing facility in local network.

For the last 5 days I am not properly receiving incoming calls. When I am calling to others my number going with double prefix 9191.

I've tried to contacted your customer care, your system simply said I dont have enough balance and it wont allowed me to contact your customer service executive.

Then, I registered my complaint with your attractive website and contacted by your customer service executive.

It was a 90 sec call and the executive apologized thrice the time for your system failure. I don't want to blame your executive since my problem is not with your customer care. Its purely with your system.

I would like to ask you few questions, I appreciate you, if get a prompt response.

1) India is having a national prefix of 91, Is that different for Tata Docomo?
2) When I can speak to any network without sufficient balance, Cant I able to speak to my own network to the customer care? If possible I would like to know your business strategy in this?
3) Now how to resolve my problem?

Thanks & Regards,

Dhamodharan
9191 [protected]

TWO TIME BALANCE DEDUCTION OF RS. 30 AND RS. 50 RESPECTIVELY.
RS 30 WAS BEEN DEDUCTED IN YESTERDAY NIGHT AND 3 HOUR BACK RS 50 BEEN DEDUCTED.

I WANT BACK MY ALL MONEY WHICH IS BEEN DEDUCTED ON THE NAME OF SERVICES,

NAME - AINUL HUDA
MOB NO. [protected]
E-MAIL ADD- [protected]@gmail.com

My previous complaint : I own a Tata Docomo number [protected], on around 25/10/2012 I recharged rs 250 for rs 250 balance and unlimited internet free plan( which is a popular plan these days) on this number , as per instruction I used APN as TATA.DOCOMO.INTERNETHVC, At the time of recharge my balance was rs 255.36, I used FREE internet till 29/10/2012( around 700-800 mb), but internet stopped working on 30/10/12, when I checked the balance I found balance rs 0.06, although I had not made any calls, I am unable to understand where the balance of rs 255.36 has gone from my mobile balance and internet is also not working after 5 days which was supposed to last for 30 days. I request Tata Docomo to return my mobile balance of rs 255.36 as early as possible, because this has not happened as per the commitment made by them in their advertisement . <end of the previous complaint>

As a result of this complaint their executive called me and told that due to some technical problem in our system your balance is deducted and will be refunded till 2/11/2012.

new complaint:
They resolved my problem on 2/11/2012 and ensured me that I can use free internet till the validity period(24/11/2012) and no balance will be deducted. I used free internet till 8/11/2012 and it again stopped working on 8/11/2012 and balance reduced to rs 0.06 without making a call. I am fed up by problem caused by Tata Docomo service. I again request Tata Docomo to return my mobile balance of rs 255.36 as early as possible.

Deepak
mobile number [protected]

Dear Sir/Madam,

My Tata docomo number is [protected](Karnataka) . My Sim has been stolen. pls block the sim ASAP.Thanks in Advance

Regards,
Sabarinath.B

Photoshoot Netwap has been automatically activated on my number [protected]
Plz Deactivate it as soon as possible ..I dont need it.

Hi,
my tata docomo number is [protected] and every month 3 to 4 times i activate the internet pack of 95rs .But problem is that the internet connection disconnect in 57 to 59 min.So my long data are downloading failed. I waste 40-50mb in every time i connect internet. I raised complaint and many times visited at tata docomo service outlet but this issue is not yet resolved. please take the action against the docomo service to resolve my issue.

Dear sir,
My mobile number [protected] in this number i had recharged for rs.123 on november 7th l.. My calls rate at evening 6 to 10 pm are charging of 20paisa per min.. They said they wil refund me the amount and wil change my plan to 10paise but till now no response from them they dint yet changed my plan.. Please sir ask docomo to refund my amount and to change my plan into 10paisa plan

Respected sir, my name is pankaj and my docomo number is [protected]. I lost my initial pin plz help me sir. My email id is [protected]@gmail.com

I am unable to recharge online my tata docomo number - [protected] through my credit card. I request you to resolve the problem at the earliest.

Thanks,
[protected]

Sir
my Docomo number is charged without any prior notice and i am being subscribed to many packs without my knowledge.
i am being charged for the same..please unsubscribe these packs
[protected]

Dear sir,
My mobil number [protected], i have recharged for rs.123 on november 7th.. I already have given an complaint regarding this but till now they have not changed my call rate tariff and dint yet refunded me my amount..! Docomo customer care called me on november 8th and said me that they will change the tariff for me an wil refund my deducted extra charged amount but till now they have not refunded nor changed the call tariff.. Sir i kindly request u to please change my call rate tariff and refund my amount ... Thank you

Hi,

This is regarding TATA DOCOMO Account Number:[protected].

When i took the connection they promised me that i will be given the speed of 3MBPS, based on that i took an high-end (Unlimited) Plan with initial payment of Rs1500 for the dongle.
but when start using the connection the speed was way bellow what was promised arount 50KBPS (the speed which is not good enough to open a google page).

When i contacted to the customer care they told that the speed will improve after first payment.based on that i payed my first bill of around Rs600+.
when even after there was no improvement of my speed when i again contacted to the customer care they told there are some signal issue in my area and they are working on installing new tower, so they told me to wait for 15 days and the things will be improved.

even after 15 days also things does not improved, after that i contacted the costumer care 3-4 times and every time i got the same responce give us some 15 days, 1 month and so so ...

then after being disappointed and frustrated i disconnect the connection and go for another broad band connection.

Now this Tata Docomo people are calling me harassing and asking me to make the payment of some pending amount.

I wanted to know why i need to make payments for UN-promissed commitment.
I had no issue with the payment, if they would have even given 512 KBPS speed also i would have keep continuing the connection.

Thanks
Manas
+91 [protected]

Hello Sir,

I am Mohit Raiyani using the service of tata docomo gsm from last 2.5 years and now couple of days i m facing problem with auto started services by tata docomo.
yesterday night(9th Nov 2012) on my no. the service named 'Youth Pack' is auto started by the service provider after that i immediately reported to the customer,he took the complaint and provide me the complaint id i.e PSG[protected] and promise me for the refund and i got a message from company to we had closed this service and has been refunded but still not get any refunded money back.
so sir kindly solve the problem as early as possible.
thanking u.
NAME: MOHIT G. RAIYANI
MOBILE NO. [protected]
SERVICE PROVIDER: TATA DOCOMO
TYPE OF CARD: PREPAID
SERVICE STARTING DATE: 09/11/2012

Dear Docomo,

sir!!! this number disturbed, please full address and photo ph no +91- [protected]

Myself Mahaveer
cell no [protected]
I was using indicom service for 6+ yrs and decided to go for GSM and raised request for port out.
indicom gave offer for low call rate but i rejected so they told me i will get it in docomo GSM as well. so i raised port in request in docomo GSM on 19 oct 2012. my porting complered on 23 oct 2012

but unfortunately i didnt got any offer in docomo GSM :(

so still my sim was active for 20 days after that they blocked my service ...after trying customer care i got to know that I havent submitted documents. thats why they blocked me

below are my complaints

1. without submitting documents how you activated my service? why docomo completed porting without any documents. is it possible to take new connection and activate it without any documents?

2. why my service is been disconnected without any intimation on 08 nov
2012. no call ..no msg

3. its not clear where to submitt documents again second time. customer care told me to submit it nearest outlet. in outlet (FC road, pune )they are saying its not possible to submitt documents here. please go at retailer from where i have purchased sim card

4. so if I am out of this city is it not possible to submit requred documents.

5. customer care department we dont have information on when service is stopped or why msg is not send. they dont have any control on back office.

6. full service is stopped. no incoming no outgoing ..no message without single intimation
3. if I am out of city is no other docomo gallery will accept my documents.
docomo outlet also dont accept documents again :(. today, i visited FC Read
outlet pune, and found negative response from them

7. if distributor is not forwarding documents then why docomo is not requesting documents at retailer.
as number is activated then customer has given documents for sure

8 who is responsible to take action against retailers if they are not
handling my documents or what if you lost my docuements and irritating mee
by blocking my service.

I want to terminate my connection just allow mee to send one SMS for port
out ...that will be gr8 help for me.

--Mahaveer

I ordered a Walky connection on 24th of Oct. and was told it will be for Rs.1199 and no charge for a sim, but the person who came to deliver the Walky charged me Rs 1500 and Rs 100 for the sim. I have the Walky with me with no sim. I have the receipt of the payment. I paid Rs 1600 instead of Rs1199. Till date no connection, no number is given to me and when I call them they are rude and cannot help me, is the answer I get.

My number [protected] is being disconnected from 9th november 2012 morning. I was able to contact yesterday night also. While chatting with docomo representative over internet, he told my number disconnected on ground of av negative (address verification negative)

my point is

(I) I got no message from them before this service disconnection. Not a single message saying address verification. So, Tata Docomo cut my number without prior notice. I want to ask others in this forum, is that ok? or is it justified?

(II) that person with whom I was chatting has said, "sir as your number is disconnected for negative verification it is not possible to get the same number back". So, after submitting my address details once again, I won't be able to get my number([protected]) back.

So, I told him that I'll only continue my service with Docomo with this number only. "If you change my number, I'M afraid I'LL not continue with you. If I have to take a new connection, why should I stick to you. By the way, this connection isn't new, it is 6 years old.

I don't get any answer that when they reconnect me.

I don't know what to do. I may go to consumer forum. I've strong ground that they discontinue my service without prior intimation.

NO SIGNAL IN MY AREA VILLAGE-BAGHRA MUZAFFARNAGAR AND I DON;T USE NET AND PHONE CALL WITHOUT SIGNAL PLEASE HELP ME