Tata DoCoMo Complaints & Reviews

Hi,

I am very much disappointed with TATA Docomo service. My contact number is [protected].My out going call had been barred.Even my net is not working from past five days though i have net offer and balance. i have submitted All documents.

Then also i m not able to make outgoing calls, Every day i am calling to customer care but i am not getting any resolution. every time they tell within 24 hour it will be activated .

its showing call barring. Customer told me to go to retailer shop.
So many times I went to retailer shop, they have called/sent email to customer care.
Then also my problem is not resolved. Still I am facing problem. Not able to make out going. I guess its a technical problem. They are not forwarding my call to technical department.

When ever i call customer care is they telling that, my out going call is activated. But still i m facing problem. I want a permanent solution.

Please help me to fix my problem as soon as possible.

Regards,
Sharmila G
hosur,tamilnadu,

Hi,
I have made a online recharge of 501 RS and it showed successfull but the benifits not credited to account.

Below is the transation no of the recharge.

MSBI[protected]

When I call customer care line will be always busy. Plesae hehp me on this Let me know if you need more details.

I was sent the following notice on email by Tata Docomo for photon plus connection that was deactivated after payment of all outstanding payments more than 2 months back. In spite of repeated requests to deactivate the connection, I was called by a number of representatives from Tata Docomo offering me different plans to continue with the connection. I kept saying no as I didn't need the connection but they disagreed to deactivate the connection on time. I paid all the outstanding bills when I made the request to cancell my connection. Tata photon still generated this bill as they delayed the cancellation from their side. This is consumer harassment by sending a legal notice to scare the consumer and forcing them to pay for services they never asked for. Request you to please help me with my complaint. I read about a number of such consumer harassment cases against Tata photon. I believe we should all take a legal action against the company.

SA ASSOCIATES

ADVOCATES & SOLICITERS

No. 10, 7th Cross , Victoria Layout , Bangalore- 47





TO, By: E-Mail Date: 17-Oct-2012



DEEPTI.KOHLI.











[1]



ACCOUNT NUMBER


[protected]



Dear Sir / Madam,



Sub: Notice for recovery of outstanding dues.



Under instructions of our client M/s Tata Tele Services Limited, ’A’ Block, Silicon Terraces, No 30/1, Hosur Main Road, Koramangala, Bangalore-95, do here by issue this legal notice to you.



1. We have been instructed to state that, our client is a limited company, incorporated as per the company’s Act, 1 of 1956 having its Regional office at ’A’ Block, Silicon Terraces, No 30/1, Hosur Main Road, Koramangala, Bangalore-95 and is a Government approved Telecommunication service provider inter-alia engaged in the operation of basic telephone services to its customers.



2. We have been instructed to state that, you had availed a Telephone connection from our client as mentioned above and accordingly executed Customer Application Form together with terms and conditions provided therein. Pursuant thereto you have been utilizing the telephone services provided by our client.



3. We have been instructed to state that, while availing the said Telecommunication facility, you have covenanted to abide by the rules, regulations, terms and conditions of our clients. As against the above understanding and as per records maintained by our client, you have discontinued your payment and hence the outstanding in your account is Rs:633/-



4. We have been instructed to state that, our client have sent the said relevant invoice / bill in respect of the said amount had been sent to you. Despite repeated requests, reminders and notices from our client, you have failed and neglected to pay the said amount to our client till this date, Thus you have committed breach of terms and conditions of the said Customer Application Form. You have deliberately and with a malafide intention to illegally enrich you, have withheld the payments, which are lawfully due to our client.



5. Hence, you are hereby called to pay the said outstanding amount of Rs:633/-along with interest that is due and payable to our clients with respect to the usage, rentals etc., of the said telephone/Broadband, within 7 date receipt of this notice, failing which our client will be constrained to initiate appropriate legal action, both civil and criminal under the various provisions of Indian Penal Code, against you for recovery of the said amount along with interest @ 24% per annum, holding you liable for all costs and consequences arising thereof.



You are also liable to pay Rs;500/-the cost towards issuing this legal notice.

In case, if you wish to make the payment or if you want any clarification you can contact [protected]



Please Note: This is the soft copy of the notice sending through E-Mail and the signed notice has mailed to your aforesaid address under UCP.

Note: This is system generated mail, please do not reply.

I registered on DND and am still getting about 20 messages a day from tata docomo about their "new" offers which i do NOT want. Please tell me how I can stop it. My number is [protected].

Do not ever ask me to call customer care. I'm not fluent in Hindi and i do not speak Marathi and the customer care is full o[censored]neducated people who cannot speak or understand one word of English. The worst customer care i have ever faced.

I am using a Docomo connection ([protected]). This number was ported from another connection to docomo 1+ year back. The main reason I ported to docomo was because I was a offered a sms plan of 100sms for 60ps, ie first sms at 60ps and 99 free of cost . This plan was said to be a part of the sim and I did not have to do any special kind of recharge to have this plan. I had been using this sms plan for the past 1+ years. Now today when I tried to sms, each sms is being charged 60ps which means I am no longer getting sms plan which is said to be a part of the docomo sim. This plan was the sole reason why I was sticking to docomo connection all these time. I need to get back the sms plan-60ps for 100sms; Pls do the necessary steps to make sure that I get back the old sms plan as I do not want to do any special kind of recharge for sms packs.

Thank you
Francis

Dear Sir,

One of the Tata Photon numbers that I cancelled in August 2012 is [protected] (account number [protected], bill number [protected]). Would like to apprise that not only I have received confirmation / cancellation e-mail from the TATA but also retention call. I explicitly refused to continue availing TATA photon services. I have now received another bill with “churn out” charges for one of the cancelled photon connection. Expecting another bill for lost card soon as making customers disappointed and mislead them has become their habit.

Would like to mention that nothing of this sort was mentioned in the introductory letters I received. I find it unjustified and need your help to resolve the issue.

Billing amount for cancelled data card is 1685 and billing period is Sept 3rd, - Oct 2nd, 2012 (August I cancelled it). Since I’d already requested for cancelling both of the data cards (in August) and made the payment on pro-rata basis, in first week of September, wasn’t expecting any further bills. When checked with TATA photon on Oct 13th, they told this bill has been sent by mistake and I can ignore it; also query would be resolved by Oct 16th (Ticket number[protected]. I did not get any call from them and then had to call them myself.

Yesterday, when I called them again, I have been told that recently they have introduced “churn out” charges and I will have to pay for cancelled connections (Ticket No.[protected]. I am expecting soon they will be sending me another bill for lost data card with churn out charges. In total, will have to pay closed to Rupees 3500 even when I have not used them / after cancellation request.

To give a little background, I bought TATA photon corporate connection through my wife. Unfortunately, within a week of its purchase, I lost it somewhere. I called TATA photon representative and reported the same. When asked, was told by photon representative that they will block the data card and have recorded my request. Was also told that there is no further action required from my end and there won’t be any billing. After couple of weeks, we bought another photon corporate connection.

I received my first bill after two months of connection date which I paid on time. However, to my surprise, I got another (2nd bill, next week) bill which they had sent for the data card I’d lost. When checked with them, I was told that since I didn’t e-mail them about lost data card, they have not cancelled it and billing won’t stop. I don’t understand what is the purpose of having a customer care unit when queries can’t be resolved online and cancellation requests can’t be recorded and no action is taken. I was explicitly told NO e-mail is required by TATA photon representative. Do we actually need to send e-mail when confirmation has been given by TATA representative?

Before taking decision about cancellation, I e-mailed TATA photon and shared the whole story. I mentioned about lost data card and the bill amount I paid for the same. Height of shamelessness is that neither they acknowledged that it’s their mistake and they should waive it off nor called me to understand what my concern is. I paid two bills for data card I’d lost and another two bills for the one I’d later bought. I intended to close this chapter peacefully and without any second thought and made the payment for lost card.

Eventually, my conscience and pocket doesn’t allow me to pay any more bills now. I have all the e-mails with me where TATA photon has confirmed there won’t be any future billing and this chapter is closed.

Kindly, register my request and let me know if more inputs are required from my end. I can not only send all possible evidence to support my claims but also share another e-mails which will prove how TATA customer care executives torture customers with their weird answers and carelessness.

Best Regards,
Amritraj Singh Negi
[protected]

Dear sir,
please give tata docomo number details of
[protected]
My e-mail adress is
mdiliyas.[protected]@yahoo.com

My TATA DOCOMO Mobile number is [protected] and i have lost my Online Tata Docomo Prepaid account password
When i try to Reset password it asks for security Question "Your Favourate Movie name" which i am unable to find correct and so unable to reset my account password. Please help me send my online account password to [protected] or [protected]@gmail.com
My Email address is [protected]@gmail.com

“My 3G pack Got deactivated on 12 of this month and on the very night i was having Rs 310 as the main balance. And on 14th night before going to bed i checked that it was the same and yesterday night when I checked my balance i was having Rs 17 as my balance so i called costumer care and there some one took the call i asked him regarding my problem he started explaining me regarding my recharge and all then i asked this is my concern and he told that he is transferring the call to the senior and i was on line for 15 odd minutes. after that again i called back to costumer care and the told that the system is not updated and we dont have any record. This is really Not i expected for tele giant hope my problem will be taken care off soon. As we are common public and this kind of things are common but this things are not accepted.”

What shall I say regarding this they are saying that I have used the main balance for 3G data on 11th and I have explained earlier it was deactivated on 12th of this month.

Dear Customer care,
Tata DOCOMO

I am a docomo user ([protected]) from DWARKA NAGAR (BANGALORE).
For your kind information i would like to inform you that your deactivated service CRIONE (HUWWAP) got activated again. How the hell it has happened again. From 11th October it is deducting Rs. 2 on daily basis.
and somthing called "PODCAST ON OVERVIEW OF ARCHTECTURE AS CAREER FOR Rs. 15" got activated on 9th October by deducting Rs. 15.

I want my my money back and you never returned my money for unwanted activation. If this continues i won't have any choice to leave this service.
Refer the following link to refer my previous complaint which you have solved.

http://www.consumercomplaints.in/complaints/unwanted-deduction-of-money-tata-doc...⇄
This time i want my money back for sure.

Regards,
Chetan Kumar

I have been using Tata Docomo since august and my no is [protected]. Service (TA_NETWAP) has been activated automatically with out my confirmation and RS.2 is being charged everyday for past 10days.

I want my amount back and i dont want these services. I called 5 to 7 times customer care regarding this. They said service will be deactivated followed by a confirmation message. After that no confirmation message is received but rs.2 is being continuously deducted.

I called tollfree (155223) also to deactivate this service. But i got message that no such service is activated and again rs.2 is being deducted..

Kindly Deactivate TA_NETWAP from my no. as soon as possible

Tata docomo activated a service called channel 99 on my number [protected] on 2 october 2012 and deduce 10.0 rupees from my account. That service was useless for of so i immediately deactivated it by calling 155223. Reply came "your request has been accepted and your service will be deactived. but on 15 october. Tata docomo renewed that channel 99 service and again deduced 10.0 rupees. So Tata docomo please please please deactivate that service and kindly refund my deducted balance

Hi,
I am using Tata Docomo no: [protected] with the latest 3G pack of Rs. 250 per month. Under this plan Tata Docomo claim that 3G data is completely free for unlimited usage. But the biggest issue is that without informing me or without my confirmation they activate their add-on services. Few services which they activated without my information was:
- Data Charges for surfing Internet - Rs. 50 (when data is free, how can they charge me for the same)
- How to become an LIC agent. - Charging me Rs. 30 ( I work for an IT MNC; why would I want to become a LIC agent)
and many other services. today, even without making any call from this no. I am left with only Rs. 60 as my balance against Rs. 215 which I got initially.

Later when I complain at the Customer Care Center, they ask me to go to Tata Docomo outlet and inquire. when I go there they ask me to call the Customer Care Center. Now when I am trying to call the customer care, my call is kept on hold and I am unable to get this through.

Please help me get this cleared from Tata Docomo.

Thanks and Regards
Faizan Ahmed
call: +[protected]

Hi, this is Ankit Goyal. Few days back I had applied for a new Tata Docomo Postpaid connection from a person called Yadnyesh(Tata Docomo representative-[protected]) at my office. I applied for Rs.1299 unlimited plan. At the time of giving the sim card he collected Rs.850 from me as security deposit and did not present a receipt for it saying that I will get a receipt on my email after the activation of the number. As address proof document, I had provided the copy of Electricity Bill of the flat where I stay as I stay in a rented flat along with a copy of my Passport, Company ID card and PAN card. 2 days later I got a call from a Tata Docomo representative for address verification. After I told him about the address of where I stay and where I work, he said that I will be getting another call within 2 days for verification after which he hung up the call. After waiting for around 3 days, I called up the person who had initially called me for verification. He informed me that my Postpaid form has been rejected as the address was incorrect in the Electricity bill. After explaining him thoroughly again, he again said that I will be getting another call within 2 days for verification. But even after waiting for 4 days, I did not receive any verification call, and when I called him up and asked him again then he said the same thing again that my Postpaid form has been rejected as the address was incorrect in the Electricity bill.
On asking for the refund of the security deposit of Rs.850, he said that he can't do anything for that and I need to contact some higher authorities in Tata Docomo.
I am still waiting for my sim to get activated or the refund of the 850Rs.
Please help!!

Tata Docomo Number(applied): [protected]
Number on the simcard:[protected]

Thanks,

Ankit Goyal
Mobile: [protected]
mail: [protected]@yahoo.com

Hi, I have bought my Tata Docomo number before 1 year ago and I had use it for 1 year but as per my business trip have to go out of state for 2 months and during that months I rarely do transaction and mine Docomo number is activate but its SIM card is not working so I have contact company center for the same and they told me to buy new SIM for the same number and which I did. But as per they said my new card is activate within one day but after one day time I try to on my mobile at that time it show this error message that SIM card registration is failed.

So, please let me know what that message want to say for my SIM.
And my number having enough fund in balance that thing also said by you company representative.

My number is [protected]

It is a fraud/scam by tata docomo of rs 250 recharge(full TT + unilimited 3g). I think they should stop advertising about it. It is fraud, they will never give unlimited 3G. I did recharge couple of days back, I got full TT, but not internet.even customer care wont connect. So, this is cheating. Also, when I activated Rs 5 3G out of frustration, It took out all my Rs 250. Now I am left with 0 balance. Please refund my 250 rs. My number is [protected].
Also, look at the amount of money docomo is making(millions) because of this fraud and I think all consumers should go to court on this.

Dear sir i am yogi from Bangalore i have purchased one Sim card of tata docomo in retail out let near sapthagiri college at the time they have company people send me message also .. like this 250 recharge u will get 250 talk time plus 250 worth 3g internet free but i recharged , i using android version hand set ...over 1 week till they are not yet activated 3G if i call customer care they will say shortly u will received setting after switch off and switch on mobile use service like big lie..........actually truth is Tata people they don't have setting for 3G Enable so pls take action for tata people simly they are making us consumer fool

Hello, My name is Bhavin Solanki, I'm from surendranagar. My mobile service provider is TATA DOCOMO, I'm using it since more then 2 years. When I bought the sim card, thee call rate plans were- 1 paisa per second to other, and 1paisa per 6 seconds to docomo. Recently I found that they are charging me with 1 paisa per second even for docomo to docomo calls. I lost my balance so quickly before couple of day so tried to check 3 calls' duration and charge. I found that two calls of them were charged as rate of 1 paisa per 4 second, and one call was charged 1 paisa per 1 second. I have found this instability many time I didn't have any proper proof. I have saved this sms this time and I have the proof. When I tried to complaint over their website they told me there is no problem with call rates. I tried to get support from their customer care number, I tried so many times but they did not help me. They said I have 1 paisa per second plan from the beginning, and 1 paisa per second was my benefit. That's all they are saying. I haven't done any special recharge or plan or anything. Sometimes they are charging me 1paisa per second, sometimes 1 paisa per 4 seconds, and sometimes 1 paisa per 6 seconds. I am talking about all tata docomo to tata docomo calls. Not about other.
When I asked them to send me 100 calls list of duration and charge they refused me, and told me if I want to know call duration and charges I have to active a service by paying. But even that will not inform me about my pas calls. I am 100% sure my call rates are not proper, they are charging me with different and costly rates without informing me. They disconnected my call when I asked for support.
Please help me, I am sure they have done fraud to me. and I have proof for one of them. I want to know charge of at least 100 calls done before 12 October.
I have tried their live chat support, email support and call support. All of them are avoiding me. Please help.

hello sir, many time i complained to customer care service to deactivate the all services they telling no service is activated, but money is deducting showing tom service subscribed. all most Rs.100/- deducted.simply you are it self activating cutting the money please stop the cheating the customer.if not solved i will go to the consumer court my no is [protected]

HI, I am Syed Maqutadir Rehman([protected] Bangalore)
I have received the message about Rs250 unlimited 3G recharge atleast 20 times in the past two weeks,so i finally got my self one on 9th oct online.I immediately the balance credited in my main account which stood at Rs283 after the recharge and message saying the 3g pack has been activated.I called up the customer care and requested them for manual settings as mine is android,cc people asked me to use the same settings.So i started using it then after 15 mins my balance went down to Rs0,i was shocked.So i tried calling CC again but in DOCOMO you can call the CC only once in a day after which they block your call. So i decided to go to CC myself,please note there is just 1 in whole of Bangalore with 8 counters and only 3 functioning between 1-3pm.I was made to wait for over 2 hours for my turn and when it finally came CC executive was very rude and impolite.He finally took down my complaint and said it will be resolved in 24 hours. But after two days my account was just credited with just Rs100 and no 3g pack(dont know on what basis this was done).i tried calling up the CC again but they have blocked all my calls.I just didnt want to go there again as i truely tested my patience.I dont understand why DOCOMO people lure people with such schemes when all they want to do is dupe people.This attitude by TATA DOCOMO headed by a big corporate group like TATA is uncalled for. I hope you please look into the matter and resolve it at the earliest
Email id: maqutadir.[protected]@gmail.com
Phone:[protected]
Complaint No: GABC[protected]