Tata Docomo — please refund my money which debited twice.

meri kisi riqest ke bina mere tata docomo number [protected] per koi bhi service activet kar per day 1.00 rs.ka balance kata ja raha hai kai bar riqest karne ke bad bhi activated service nahi hatai gai, aur na hi balance refund kiya gaya.plese help me

Hi Neel Kamal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

On 22nd sept2012, I tried to recharge my number [protected] with Rs.50 using online recharge but transaction was unsuccessful, I saw an error message "Your session has expired".
Then I tried again and recharge was not success.It was sucess on third transaction
But on looking my bank statement, I fo und that my bank account is debited twice with Rs.50.
Please refund my money as soon as possible
22-Sep[protected]Sep-2012) TO TRANSFER
INB Tata Docomo TATADOCOMO_RECHARGE MSBI[protected]IGC9983461 TRANSFER TO [protected] BILLDESK TRANSACTION A 50.00
22-Sep[protected]Sep-2012) TO TRANSFER
INB Tata Docomo TATADOCOMO_RECHARGE MSBI[protected]IGC9976045 TRANSFER TO [protected] BILLDESK TRANSACTION A 50.00