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Tata DoCoMo Complaints & Reviews

www.tatadocomo.com

2.7

Updated: Aug 21, 2025

Complaints 9255

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4180

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5075

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Tata DoCoMo reviews & complaints page 392

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Address: Kollam, Kerala

I was a user a Tata Docomo. But now changed the sim due to the miserable network failure. the networks fails occasionally. but comes after 5 to 10 seconds. but the problem is if iam in a call, the calls gets disconnected automatically. moreover my phone got damaged too. when i asked in a repair shop, he told me that it is due to the problem of SIM.
Some of my friends also said that using Docomo can cause problem to our mobile. It has high radiation and might damage the phone.

now one of my cousin asked the same topic to me. That's why iam sending this mail now. He likes Tata Docomo Sim? but she is afraid of the above mentioned problems?
is that true that the docomo has network problems like this?
does it cause any damage to the phone ( due to radiation) or anything?
and frequent network failures?

Aug 13, 2020

Complaint marked as Resolved

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A

Anandu Mohan

from Kollam, Kerala

Mar 19, 2012

plz replay soon

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 20, 2012

Verified Support

Hi Anandu Mohan,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Pune, Maharashtra

I transferred by number from IDEA to Tata Photon. I was promised that I will get 1400 local mins free(7 Local call toppings) plan. And when I got my frist bill, I figured out that it was calculated by 600 STD and 600 Local (4 STD and 3 Local calls). Nobody confirmed my toppings with me. Now when i registered my complaint that they are asking me to provide information of those tata representatives.
I do not understand that is it my job to keep track of tata representative which keeps on changing or is it Tata photons job to track my application back?

They are not ready to adjust my bill.. And representative from Tata Photon are so arrogant that they even do not know how to talk to end customers.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 19, 2012

Verified Support

Hi Subhash,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

Hi,

I had a TATA photon connection and I wanted to have this disconnected for a long time. I traveled to the United States in July. I had raised a request to have the TATA photon connection disconnected online. The request was accepted. However to my surprise, I continued to receive the bill for next month. I still went and paid. I raised another online request for a disconnection. To my shock, they asked me to pay a huge amount(Rs. 850). After a lot of arguments, they said they were going to disconnect my connection.

But still they sent a legal notice asking for the payment. I did not want to get into this legal issues. Therefore, I paid the amount. Now, to my surprise, they have sent another bill.

TATA customer care is a spineless department and the whole organization is totally unprofessional and unethical.

Is there any way to settle this with the organization once for all?

Apr 23, 2017

Complaint marked as Resolved

Verified Support

Mar 19, 2012

Tata DoCoMo Customer Care's response Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

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S

satatmp

Mar 18, 2012

My TATA photon number was: [protected]

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Address: Pune, Maharashtra

We are getting prank and harassing calls from TATA DOCOMO number [protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 19, 2012

Verified Support

Hi Sandhya Nair,

Kindly lodge a police complaint at your nearest police station about the aforesaid number.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

I have taken a Tata Docomo 3G E Stick Internet Service. It is a post paid Scheme, I keep getting these calls from unknown numbers and when I say hello, either the call is dropped or, the person on the other side does not speak and the call drops. The Numbers are as follows.[protected] and[protected]. I am completely irritated because I keep receiving these calls on my mobile phone and they never ever talk. My Mobile Phone number is [protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 19, 2012

Verified Support

Dear Customer,

Kindly lodge a police complaint at your nearest police station about the aforesaid number.

Thanks and Regards
Customer Care
Tata DOCOMO.

A

ame1

from Bengaluru, Karnataka

May 16, 2012

i am also recieving calls from the same number from last 2 days. The Numbers are as follows.[protected] and[protected].
highly irritated of the same. i am planning to file a FIR with the police.

i recently bought a tata photon plus data card and maybe thats how they got my number.
When i called them back it said Welcome to Tata Indicom, the number has been temporarily disconnected on the subscribers request.

Tata Indicom can you do anything on it please?

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Address: Azamgarh, Uttar Pradesh

Dear sir/mam,
I was using net on my Docomo([protected]) on 13-3-12,after using net,when i disconnect my internet,then i saw near abt 12rupee deducted from my a/c. When i dial *191# for checking net data at 9:14pm,then i saw 1910 kb data was left in my a/c. I call in customer care already,but they told its charge for gprs.but as i already mentioned that time gprs data was left in my a/c. sir its totally illegal.plz refund all deducted balance in my a/c.my alternate number is [protected].
Thankyou

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 17, 2012

Verified Support

Hi Amitesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Prakasam, Andhra Pradesh

Respectd sir,
Few employees of tatadocomo company misuse their powers. They tap phones of customers, whihc ever they want and blackmail those customers. Please take immediate action on this.If you want i will give you the phone no, whose no is tapped and suffor because of those employees.

Thanks& regards

Aug 13, 2020

Complaint marked as Resolved

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H

Harpal Singh

from Lucknow, Uttar Pradesh

No Company — misuse of power

Sir my residence is 769 dr.mukherji nagar delhi.In front of my house there is a park where some body install two big halogen lights for playing badminton for at night till 1 am.i cant see missuse of electricity please u see there.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 15, 2012

Verified Support

Dear customer,

Pls provide us more details of the offenders and the details of the numbers they have tapped.You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Saharanpur, Uttar Pradesh

my no. is [protected] i have subscribed 95 rs. gprs pack today(5th march2012)
from tatadocomo online recharge facility...
and subscribed 3g rs. 9 pack through ussd *141#....
but when i dial *111*1# it is showing only 10 mb of gprs data
m not able to see or get my 4 gb of data which is i bought for 95 rs.

why my previous gprs data is forfeited there is no
clarification from tata docomo n 3g & 2g both are
different networks .... previously i complaint against
that m not able to access 3g network even having 3g activated sim
customer care executives said that i have to activate 3g pack
if i want to use 3g service but i dont want to use data service
i want to make video call for which no data pack is required
only balance from main account is deducted 5paise per second..
so why i need to activate 3g gata or 3g data pack...
n there should be different accounts maintained for 3g data n normal 2g data
packs

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 15, 2012

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

I

indianboy21

from Maham, Haryana

Mar 16, 2012

i got call from docomo they were saying that sir aapki
complaint toh balance katne ke regarding hai ...aap customer care waalo ko kuch ni pata hai
mere no. ka issue dhang se padhiye ...aur mera 3 g deactivate kar diya hai
agar mere paas gprs pack hai toh mujhe 3g access ni milti hai pehle aisa ni hota tha i have 3g sim
how can i make video call...http://www.tatadocomo.com/3g-video-calling.aspx
plz check this link there is no pack required for video calling main account se paise deduct hote hain
so i need permanent access to 3g as i was getting before

S

Sharik Shah

from Noida, Uttar Pradesh

Jan 1, 2014

yery nice

lack of service and response - Comment #1915437 - Image #0

lack of service and response - Comment #1915437 - Image #1

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Address: Thane, Maharashtra

Any type of scheme gets activated on number without knowing and deduct the balance according to scheme.Even if we ask them to stop the scheme they told that no scheme is activated on your number and we can't refund your balance.On calling to customer care they are not connecting the call to the officers or manager.they simply told that all our officers are busy with another ant it happens for 24 hours.Please see to it as it's happening with most of DOCOMO customers.

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 15, 2012

Verified Support

Hi Chaitali,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Tamil Nadu

the signal clarity is too bad...voice getting disturbed when the call is active...worst network.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 15, 2012

Verified Support

Hi Kamal,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Karnataka

Even they didnt give services after march ...

they billed me till jine and issued me a legal notice for the same after a year.

After being frustrated with their services i sent a mail on 17 April 2011 to get me disconnected. Fortunately I have saved the mail. the mail is as below.. It was to the nodal officer Karnataka nodalofficer.[protected]@tatatel.co.in ( they never work on any issue, But create issue for consumers) .

I[censored] complain for any issue they will mark it as solved immediately after some hours as resolved where you would be struggling for services.

They are a horrible company ... if you have any connection be sure you save you payment details even your disconnection proof. They will any way issue you a legal notice. I regret a lot, why i had choosen Photon+ for internet.

They will never give you service , but they will screw up your persional life for sure. I have attached the mail sent to TATA photon for disconnection from services. Even after that they kept charging me for another 3 months.

The vision of their company is not known to me.But it looks like they want to take money from people any wrong way they can..

Keep a signature of the TATA photon persion visits your house .God knows who they are, if possible take aphotograph of the persion to say al leat that the persion couldnt don anything to restore your services.

Apr 20, 2017

Complaint marked as Resolved

Verified Support

Mar 14, 2012

Tata DoCoMo Customer Care's response Dear Mr. Pradhan,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

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Address: Kodagu, Karnataka

i accidently blocked my sim card and it is asking for its puk code whenever i try to switch on my cell phone here's my number [protected].please help me

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 14, 2012

Verified Support

Hi Nandn,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

S

subash mohan

from Mumbai, Maharashtra

Mar 20, 2012

need a puk code for [protected]

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Address: Pune, Maharashtra

my mobile number is [protected] and service provider is TATA DOCOMO.
I haven't activated any service but still I am daily receiving SMS from TA-NETWAP having following message
Hi! Your subscription to on TATA DOCOMO DIVE-IN WAP has been renewed at Rs 1 till[protected].
To Stop, Dial 155223 (Toll Free)

For this i called Docomo customer care (121) for at least 8 to 10 times. at 4-5 times Docomo customer representatives said they have deactivated the service and i will receive deactivation message within next 3-4 hours but i never receive any such sms.
Also every time i tell them this fact they just say i have deactivated service this time for sure and you will get sms in 3-4 hours.
i am completely frustated by their replies and the service is not getting deactivated.
I also tried dialing above no. 155223(Docomo service activation/deactivation portal) and deactivated service from there and after some time i received message that
you are not subscribed for this service. To subscribe sms SUB CRI to 51818.

Please help me in stopping this service and refund my money which is getting deducted daily Rs.1 for more than a month or couple.

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 14, 2012

Verified Support

Hi Naren,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

N

narenkedari

from Beypore, Kerala

Mar 15, 2012

complaint is not yet getting resolved...docomo service is so frustating

C

Chetan Kumar

from Hisar, Haryana

Mar 22, 2012

I am facing the same problem from 4th march. i don't knw how it got activated and it deducting 1 rs daily.
Daily i deactivate it and it gets activated automatically daily.Customer care couldnot help me out. They put the calls on hold when they pass my call to the supervisor.
Please deactivate TA-NETWAP and REFUND my money asap.

Thanks

K

Kvjm Satish Kumar

from Hyderabad, Telangana

Mar 24, 2012

I am also facing same problem with my karnataka docomo mobile no.[protected]

Please deactivate TA-NETWAP from my number.

V

vk atq

from Mumbai, Maharashtra

Apr 8, 2012

i am(vk singh) also facing the same problem without activsting NET WAP.so pls deactivate this from my docomc no-[protected].
Ihad sevral chat with cutomer care, but all time same assurence that, you will get deactivation sms very soon.
so pls fo the needful.

V

VIRAAJPUROHIT

from Mumbai, Maharashtra

Apr 15, 2012

HII THERE MY NUMBER IS [protected]..N M OLSO RECIVING THIS SAME STUPID USELESS MESSAGE EVERY DAY N EVWR DAY 1 OR 2 RUPESS IS BEING DEDUCTED PLZ U DEACTIVATE THIS SERVICE...RIT NOW...THANK YOU

M

mahendra maganbhai patel

from Bhopal, Madhya Pradesh

Sep 29, 2012

hi my tata docomo no-[protected] (m.p)

Please deactivate TA-NETWAP from my number.

thank you

N

Narayanan Murali

from Tiruchirappalli, Tamil Nadu

Oct 15, 2012

I am also facing the same problem. I am being deducted rs.2 every day.

My no. is [protected](TN)

Please deactivate TA-NETWAP from my number

S

savi_k123

from Noida, Uttar Pradesh

Oct 29, 2012

How to deactivate that TA-NETWAP. please tel me.. because of this i'm loosing daily 2 rs..

S

savita_k456

from Noida, Uttar Pradesh

Oct 29, 2012

How to deactivate that TA-NETWAP. please tel me.. because of this i'm loosing daily 2 rs..

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Address: Jhansi, Uttar Pradesh

The mobile no. [protected] is repeatedly calling to my mother sister & Bhabhi Airtel (UP East) cell no and talk vulger. I called him not to repeat the matter, but however the person is doing the same thing. Even the person called me, and in later stage I have blocked his number in my Airtel (UP East) no.

Moreover I have raised complain/appeal to Ideal Cellular to take immediate action.

Requesting to take immediate action against the no. [protected]

Regards,

Praveen Khare
Jhansi

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S

shafqat

from Mumbai, Maharashtra

Mar 13, 2012

hi
i had not seen such thieves as tata they are cheating customers i purchesedtata photon plus last year it was my bad luck and they decive customers i told them to give serivece as it was not working in shopian keller area they told me to clear your dues i told them give me service i am paying money but at last they send legal notice i told them to disconnect they answer to clear dues i clear dues they told your connection is diconnected but due to my bad luck neither photon works now today i recived a legal notice of 1836 rs they are cheating the customers and people be awere of tata my name is shafqat Attar tata photon no[protected] which has been closed six months before kindly suggest me

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 14, 2012

Verified Support

Hi Shafqat,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

Dear sir,
I have done mobile number portability from Vodafone to TATA Docomo on last week of Feb, 2012. I have submitted the document to the retail docomo store in Srinagar. But after a week, my mobile got disconnected saying that I have not submitted the documents. I went to the main DOCOMO office, which is opposite to star bazar in Koramangala and submitted the documents again. Then they activated the connection. After few days again my number got disconnected and again I went to the office. And again they activated. But on 13th March they disconnected for the 4th time.
This is like a harrassement to me. When I call the customer care executives, they will not give me any other details except they will ask me to go to Koramangala office again.
I even mailed Tata Docomo customer care ([protected]@tatadocomo.com ) on 8th March, saying that I have submitted the document to Mr. Basavaraj and he is responsible if my documents are missing. But no one is taking care about that.

Now I want to sue them to the court. Please let me know the prosidure.

Regards,
Vinayak Hegde
[protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 13, 2012

Verified Support

Hi Vinayak,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Thiruvananthapuram, Kerala

Hi
I had paid my Tata docomo bill though online payment option provided in the Tata docomo site. The transaction was successful and the amount was debited from my account. I have the successful transaction print out with me. After getting calls everyday regarding the payment due date,i checked the payment history with tata docomo cc and to my surprise the transaction was not updated in their system. To know the reason behind the issue I checked with Tata Docomo office in Thejaswini building, TechnoPark campus, Trivandrum. They assured to call me back and never called me back. I went to ask the status and they again told the same thing and never called me back. such a bad customer experience.

To bring my concern into attention is emailed the issue to [protected]@tatadocomo.com and the I got an automated reply that my issue will be addressed in 48 hours. It has been four days and I never got any reply from them as well.

Why do you really need a customer care when you cant address their concerns.

Account Number :[protected]

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2012

Verified Support

Hi Binoy,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

B

binoybt

from Bengaluru, Karnataka

Mar 13, 2012

Hi

Tata Docomo Number : [protected]
Contact Number : [protected]
Email : [protected]@gmail.com

Thanks
Binoy

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 13, 2012

Verified Support

Hi Binoy,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Maharashtra

Dear Sir / Madam,

I applied for TATA Docomo post paid "GSM EBS SPEE 99 PLAN" connection by portability and other for new connection. On 22nd Feb 2012 i generated portability code and applied for the same.
Yet MNP not processed and my new connection Tata Docom SIM card not activate. TATA Docomo sales agent Mr. Manish Rana not help me and gives me wrong information and false commitment. And his boss Mr. Moain (Cell No [protected]) also provide me wrong information regarding the same.
Kindly help me for MNP and for new connection in this plan.
Kindly do the needful on urgent basis.

Thanks.

Warm Regards,

Prashant V. Parate | Nagpur
Hand Phone [protected]

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2012

Verified Support

Hi Prashant,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: New Delhi, Delhi

tata photon ......really i did a big blunder buying this device from pathetic service provider. there were so many options even with a better speed like RELIANCE 3G(giving speed upto 5.86mbps which I have seen) but still i thought going for a tata product due to reliability but it was totally opposite,nightmarish.At the time of getting connection the retailer,distributor......they made such a horrific exercise to start my number calling a thousand times to get my no activated.they might tell u that connection will be started in hours but even 3 days won,t be suffice.
now in between they have disconnected my no(prepaid) [protected]....just a few days of hefty recharge of ,1200.when asked about the problem none can ascertain that, only they says you have to go to tata outlet. pathetic service,full of time wasting measures........................horrible.
earlier i possessed an reliance 1x card which i bought 3 years back, i never had such an issue.Tata photon, neither it has speed nor customer support. I went to retailer he talked to someone and said “it is due to server problem” but customer care says something else.isn,t it screwing oneself by buying devices like “photon”
MY APPEAL………..”GO FOR OTHER THAN TATA PHOTON,I THINK THEY ARE WORST TELECOM SERVICE PROVIDER WITHOUT ADEQUATE KNOW-HOW IN CUSTOMER PROBLEM SOLUTION”
my sincere appeal please don,t go for tata photon in delhi, i have been cheated or even a better one robbed by unscruplous tata retailer...........avoid becoming a prey. better to go for wireless broadband like trikona and else as it is cheap and less cumbersome. the entire logic of buying a mobile,sealess service has been befitted by TATA PHOTON.

AMIT
amitsingh.[protected]@gmail.com
(friends never buy a photon......robbers are in guise of tata service provider...)

May 19, 2017

Complaint marked as Resolved

Verified Support

Mar 12, 2012

Tata DoCoMo Customer Care's response Dear Mr. Amit,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records we found that your device has been activated on 11-Mar-2012. Hence, we would like to inform you that there is no issue now and you can use the Tata Photon services.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

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Address: Hyderabad, Andhra Pradesh

I recharged my TATA DOCOMO (CDMA) mobile with Rs 28 to get double talk time for 3 months from date of recharge on 03/03/2012. Then i recharge with Rs 25 on 03/03/2012. I got double talk time for my first recharge.

Next i recharged Rs 25 on 10/03/2012 to get double talk time. But i get only Rs 18. I did not get double talk time.

Then i called to TATA DOCOMO customer care service on 10/03/2012 to know about the status. Their Representative(Yasodha) checked my account status and respond back with double talk time offer is not activated on mobile.

I recharged all my recharges from online. I am attaching the Transaction receipts. Please look into it.

My Mobile Number is : +91 [protected].

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R

rahulkcjain

from Bengaluru, Karnataka

Feb 10, 2011

Tata Docomo — Double Talktime

Mobile Number : [protected] (Maharashtra Circle)
Name : Rahul Kapoorchand Jain

I had recharged for Rs.1000 and was supposed to get talktime worth Rs.2000 as per the facebook double talk time scheme.. I had fulfilled all the conditions that were required to be eligible for the offer.
But instead of Rs.2000 talktime.. I got 2000 mins o[censored]sage..
That means a loss of exactly Rs.800..
So I request them to credit the proper talktime instead of the minutes being credited in my a/c.

I hav complained abt the same to the customer care executives.
They gave me the reason tht i had done a special recharge and the offer was applicable only on ordinary recharge.
I had confirmed about the type of recharge to be done by askin the customer care representatives and they told me to perform a special recharge.
Thats why i did a special recharge because that was the information that i had got from the customer care executives.

I had called up the customer care executives on the 13th and had done the recharge after that.
Even the offer was applicable for 11th - 13th Jan.
There's no mistake from my side.
Its all because of the wrong information being provided to me.

So I request them to kindly check the call recordings of that day which will confirm that their customer care executive told me to do a special recharge.
After confirming the same.
I requested them to credit the proper balance into my a/c as it was not my fault as i was being told to do so by their executive (to do a special recharge)

My Complaint was being taken by the appealate authority on the 17th of last month and its been 25 days today but still my problem is not being resolved.

I have been calling on every alternate day on the nodal desk & the appellate desk helpline numbers.
Every time I am being told by their executives that the issue has been escalated to the concerned team and I would get a call back in the next 24 hours.
Every single day I am being given the same excuse.
I am fed up of calling the customer care & the nodal & appellate desk helpline numbers.

I have even asked for a senior executive to talk to me regarding the issue but I am not being allowed to talk to any of the superior authority.
Every day & every time I call up I am being given the same excuse that the seniors are not available or they are in a meeting.
I have been calling since the 28th of January and want to talk to a senior since that day but i am being given the same excuse every time.
I do not think that any meeting lasts for such a long period.
Its nothing but high level of ignorance by the executives and the senior authority as well.

I am even tired of calling the helpline numbers everyday.
I have also been mailing from the 15th of January but still am not provided with a solution.

I had even called up today but the same excuses were given to me.

PLS HELP IF POSSIBLE

K

krishna suman

from Hyderabad, Telangana

Mar 10, 2012

I Strongly Agreed.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2012

Verified Support

Hi Krishna,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Gorakhpur, Uttar Pradesh

I have ported my number from UNINOR to TATA DOCOMO (Mobile number [protected]), so that i can use INTERNET through it, I recharged with Rs.95 GPRS plan as i was having a balance of RS. 10 so there was no problem in using the Internet. later on after some days my balance was showing Rs.0 and when i contacted Customer Care they say that i have used Uclip. but i was using the net through modem and was not using any such site, So I e-mailed nodal officer of TATA tele and next day my balance was given back.. i was feeling happy but for only that day..
because the next day my balance got to Rs.0 again, So I decided not to use the TATA's any Services for Future as it's their practise of deducting the balance from the customer account.

Aug 13, 2020

Complaint marked as Resolved

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A

anirudhpandey

from Kaithal, Haryana

Mar 9, 2012

never ever use any TATA DOCOMO services

S

sumit sartape.

from piliv, Maharashtra

Mar 10, 2012

no x couse

S

sumit sartape.

from piliv, Maharashtra

Mar 10, 2012

[protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2012

Verified Support

Hi anirudh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

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