Tata DoCoMo Complaints & Reviews

i have a docomo connection [protected] .vov service is activated i dont know how .everyday 5 rs being cut please deactivate it

I have created a prepaid account on TATA Docomo website.
I have forgotten the password.
When I clicked forgot password link, it is asking for hint question and mothers maiden name.
I have forgotten both questions answer.
Can you please tell me how to recover the password?
My mobile number is [protected]
Thanks in advance!!!

Hi Service Desk,

My tata docomo balance (Rs 60) got nullified yesterday (05.04.2012) and then i called service desk of Tata docomo but the call was not connecting and Later I made online recharge of another Rs 50, but again the balance doesn't reach out to my mobile.Please take necessary action as I didn't downloaded anything and not activated any service.Now I have no balance in my mobile because already twice it got deducted and I am not recharging it now.Please make sure I got the balance in my mobile.

Thanks,
Pallavi

Previously my balance was deducted 14Rs. I called to customer care they took SR & balance was refund. And Executive assured me that service will be deactivated soon online. But service was not deactivated and again my balance is deducted. I called to customer care twice, both time my call was transferred to senior but no response from senior, even almost for 15 to 20 min I was on hold then it disconnected. Madhuri & Abhimanyu / Abhinav were the Executive. If they really think that the company doesn't deduct consumers balance, then why they afraid of answer a costumer call. my phone no. is [protected].

In the Month of December, 2010 I have taken Tata Docomo connection with mobile number [protected].

I was unhappy with the services provided by Tata Docomo and misleading at the time of taking connection, I had closed my account with Tata Docomo by paying Rs. 1,579/- on 06th January, 2011 with cancellation request number[protected] at Tata Docomo office 6-3-352 3 Astral Heights, Hyderabad.

At the time of cancellation, I have asked the Manager of the Docomo office to give me confirmation on account closer on the Letter Head of Docomo. But, the Manager has replied that they cannot provide me the confirmation and just provide me the cancellation request and assured me that I will not receive any kind of call or bills from thereafter, but did not happen till now.

Every month I am receiving call regarding the payment of bill, I have called customer care ([protected])several times and raised a ticket via email on 20th July, 2011 docket number[protected] addressing my concern. After couple of weeks Customer care has called me and informed that they mistake at their has been rectified and will
not receive any kind of communication.

On 19th Oct, 2011 I have received a call from mobile number [protected] THREATENING me using abuse language to pay the amount. I have raised my concern with customer care ([protected]) about the issue but for no help!

On 05th April I have got a call [protected] that a legal case has been logged against me by S.K. Rathod ([protected]) with reference Number 106/12/DLA. Even I haven't received any legal notice about the issue.

After making the final payment for Rs. 1,579/- on 06th January, 2011 with cancellation request number[protected] at Tata Docomo office 6-3-352 3 Astral Heights, Hyderabad, due to the case booked on me I have been forced to make a additional payment of Rs. 1,013/- on 05th April, 2012 with 41856318 at TVSCOCO- Malakpet.

I had paid price to be honest customer.

I have tata docomo gsm conection, i do a recharge of 65 rupees for gprs, i got the gprs 2.60MB balance and just after 30 min all balance was deducted from my balance, when i complaint about this problem they didn't take my complaint. it's happen with me 2nd time.

Hi,

I recharged my mobile with Rs300/- through CCAvenue site but it failed to recharge but amount is debited from my account. Please find the below details of the same. Could you please do the needful.

Date: 04 Apr 2012
Name: CCA12DIGX772-Avenues India Ltd
Ref:[protected]
Amount: 300.00

Thanks and Regards,
Rekha Singh

I lost my docomo sim card on 3rd April 2012 at 8.00pm. Kindly block my sim card. The number is [protected]

i am getting continious missed call & call from the no [protected] and when i recieve the call they are using valuar words
my ph no is [protected] .I am feedup with this no please do something about it .

[protected], this number is sending messages an blackmailing......... i want the details plz help as soon as possible

Hi,
I am using Tata Dokmo Service mob no [protected]. Everyday these people deduct 5 rs from my account on behalf of VOV subscription for past one week . I never subscribed for this service , but still paying. I tried to stop this service using their customer care service but no option is available to stop it and also no way to contact to customer care people. How can I stop this service , I really disappointed from this . Please help.

sir, i have a plot in at DHANOL = 5 bigh. i want to install a tower on my plot my contact no is [protected]

Daily deduction for service which was never activated and also not getting deactivated ever my mobile number is [protected] and service provider is TATA DOCOMO. I haven't activated any service but still I am daily receiving SMS from TA-NETWAP having following message Hi! Your subscription to on TATA DOCOMO DIVE-IN WAP has been renewed at Rs 1 till[protected]. To Stop, Dial 155223 (Toll Free) For this i called Docomo customer care (121) for at least 8 to 10 times. at 4-5 times Docomo customer representatives said they have deactivated the service and i will receive deactivation message within next 3-4 hours but i never receive any such sms. Also every time i tell them this fact they just say i have deactivated service this time for sure and you will get sms in 3-4 hours. i am completely frustated by their replies and the service is not getting deactivated. I also tried dialing above no. 155223(Docomo service activation/deactivation portal) and deactivated service from there and after some time i received message that you are not subscribed for this service. To subscribe sms SUB CRI to 51818. Please help me in stopping this service and refund my money which is getting deducted daily Rs.1 for more than a month or couple.

hello sir,
i have submitted all my documents during purchase tata docomo sim card in last year .yesterday the service provider blocked my simcard for document purpose. please take some favour action to activate my simcard. my question is without document how they activate my simcard and they processed for past one year.my tata docomo simcard number is [protected].

Please find the below mail.... How the tata docomo has cheated...


Rushanth,

Are you joking ? or can't you read the mail carefully? read my mail carefully, I have already informed that I had requested for cancellation of this phone and already handed over both mobile and land line handsets to your executive at Dharwad on 23 Jan 2012, then how can it be suspended for non payment in March? when both headsets are with you from 23 Jan 2012, how can you bill me for usage till April? you should return the money I had paid for the handsets, instead of that you are asking me to pay the outstanding which is wrongly billed to me? check your executives and clear this issue. if you will not settle this issue ASAP I will surely go for legal action against you for cheating and wrongly billing me, as below mail trail clear shows how you people cheat and wrongly bill the customers.

Santosh Kumar

On Tue, Apr 3, 2012 at 6:27 PM, <customer.[protected]@tatatel.co.in> wrote:

Dear Mr. Kumar,

Greetings for the day!

Thank you for your email and apologies for the delayed response and request you to ignore the privious mail.

This with reference to your mail dated on 03-APR-2012 regarding cancellation for your number [protected]

We would like to inform you that your number is under temporary suspension from 19-MAR-2012 due to nonpayment hence request you to clear the outstanding amount of Rs. 1125/- for further proceedings.

However, the bill is generated as per tariff plan and your usage.

Please feel free to contact us for any further clarifications or call us at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Our Photon customers can get in touch with us on[protected]Toll free).

Assuring you of our best services at all times.

Warm Regards,
Rushanth,
TATA Docomo - Customer Service.






-----Original Message-----
From: customer.[protected]@tatatel.co.IN
Sent: [protected]:23:23.0
To : [protected]@gmail.com
Cc: null
Subject: Re: Greetings from TATA Docomo - Simple ways to pay your TATA Docomo bill !!!~~M6995329
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr. Kumar,

Greetings for the day!

Thank you for your email and apologies for the delayed response.

We would like to inform you that your number is under temporary suspension from 19-MAR-2012 due to nonpayment hence request you to clear the outstanding amount of Rs. 1125/- for further proceedings.

However, the bill is generated as per tariff plan and your usage.

Please feel free to contact us for any further clarifications or call us at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Our Photon customers can get in touch with us on[protected]Toll free).

Assuring you of our best services at all times.

Warm Regards,
Rushanth,
TATA Docomo - Customer Service.


-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:25:58.0
To : customer.[protected]@tatatel.co.in
Cc: null
Subject: Re: Greetings from TATA Docomo - Simple ways to pay your TATA Docomo bill !!!~~M6995329
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


HI,

This is further to the docket no:[protected], raised by you as per the below
mail, it was supposed to be closed by 21 march 2012 21:00. But still not
resolved, no effort from your side and i am still getting bills for the
same, latest bill received today, with bill amount Rs.1,125.00 (bill
generated on 1 April, 2012) If it is not closed ASAP, I will not have any
other option than taking legal action against the same. Hope to see this
issue will closed soon from your end.

Regards,
Santosh Kumar

On Sun, Mar 18, 2012 at 6:47 AM, <customer.[protected]@tatatel.co.in> wrote:

> Dear Mr. Kumar,
>
> Greetings for the day!
>
> This is with reference to your email dated 16-Mar-12 regarding
> cancellation for your Tata Mobile[protected].
>
> We regret for the delay in replying to your mail.
>
> Please be informed that we have registered your complaint related to
> cancellation with docket number[protected]. The same will be resolved by
> 21-MAR-2012 21:00. Kindly make a note of this docket number for your future
> correspondence.
>
> Please feel free to contact us for any further clarifications or call us
> at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile
> phone.
>
> We are also accessible from non Tata Docomo phones on[protected]toll
> free from TATA DOCOMO mobile phones only).
>
> Our Photon customers can get in touch with us on[protected]Toll free).
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Padmanabhan
> TATA Docomo - Customer Service.
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:02:30.0
> To : Photon Care <[protected]@tatatel.co.in>,
> customercare.[protected]@tatatel.co.in
> Cc: null
> Subject: Re: Greetings from TATA Docomo - Simple ways to pay your TATA
> Docomo bill !!!~~M6995329
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> Hi,
>
>
> This is with reference to your below mail, and the bills received for the
> account no:[protected]. Mobile :[protected].
>
>
> I have requested for the cancellation of this account in the month of Dec
> 2011, also handed over both landline and mobile phones to an executive from
> TATA Docomo at Dharwad on 23rd Jan 2012 (I have not received any payment
> from TATA, for returning back the phones for which I have already paid the
> money to TATA, At the time of request for cancellation your customer care
> executive has informed that both the phones are owned by me, and clear all
> the bills for cancellation, which i have done, and your executive at
> dharwad insisted me to handover the both the phones to him at dharwad,
> which I had done, have acknowledge for the same). but still i'm getting
> bill for this account, latest bill generated on march 1,2012 with
> outstanding of Rs. 872, As both the phones are handed over to Tata Docomo,
> not being used by me, why should I make the payment for the same. Please
> check this and revert with final settlement, else i will be taking legal
> action against you, for wrong billing, cheating and not repaying the money
> paid for the phones which has been handed over.
> Regards,
> Santosh Kumar
>
> On Fri, Mar 16, 2012 at 10:42 AM, Photon Care <[protected]@tatatel.co.in
> >wrote:
>
> > Dear Customer,****
> >
> > ** **
> >
> > Greetings from TATA Docomo!****
> >
> > ** **
> >
> > We would like to thank you for being associated with Tata Docomo. We
> > constantly strive to ensure that each of your interaction with us is
> simple
> > and enjoyable.****
> >
> > ** **
> >
> > Please note that your bill dated 01-FEB-2012, for Account number
> >[protected], with an outstanding of Rs 454, was due on 18-FEB-2012.****
> >
> > ** **
> >
> > We request to pay the bill at the earliest to enjoy uninterrupted
> services,
> > please ignore this email if you have already paid.****
> >
> > ** **
> >
> > For any clarification, request you to contact customer care at 1800 266
> > 121.****
> >
> > ** **
> >
> > Warm Regards,****
> >
> > Customer care****
> >
> > ** **
> >
> > *Note: It¿s an auto generated mail, hence please do not respond to this
> > ID.** **Please write* *to* customercare.[protected]@tatatel.co.in* **for
> > further support*
> >
> > * *
> >
> > **
> >
> >
> >
> > ======================================
> > i-choose online store
> >
> > Your Comfort. Your Convenience. Your Choice.
> > ======================================
> >
> > DISCLAIMER:
> > The information contained in this message (including any attachments) is
> > confidential and may be privileged. If you have received it by mistake
> > please notify the sender by return e-mail and permanently delete this
> > message and any attachments from your system. Any dissemination, use,
> > review, distribution, printing or copying of this message in whole or in
> > part is strictly prohibited. Please note that e-mails are susceptible to
> > change. TATA TELESERVICES LTD. (including its group companies) shall not
> be
> > liable for the improper or incomplete transmission of the information
> > contained in this communication nor for any delay in its receipt or
> damage
> > to your system. TATA TELESERVICES LTD. (or its group companies) does not
> > guarantee that the integrity of this communication has been maintained or
> > that this communication is free of viruses, interceptions or
> interferences.
> >
> >
>
>

I'm a Tata Docomo GSM Prepaid customer, I've activated caller tune for a monthly rental of Rs.30/- and song selection charge of Rs.15/-
I've activated this service for hearing my favorite songs to my callers, but now the complaint is the service provider are playing their Advertisement before my Caller Tune.
Its (promo) approximate length is 7 secs. I want to stop this promo before my caller tune. I've complained regarding this in the customer care (121) but the are saying that its the rule of TRAI. As a customer am paying the rent for hearing the song, not to hear the promo of the service provider. So please help me to deactivate this promo from my caller tune.
My Tata Docomo number is [protected]

Sir
From my Tata docomo sim balance is always deducted when we recharge more than 50 Rs
Plz do some thing about my problem

AVOID GETTING A TATA DOCOMO POSTPAID CONNECTION - THEY WILL NEVER REFUND YOUR DEPOSIT. In addition, even 3 months after cancelling my account, I am still getting bills - more than 20 complaints have been lodged, they still have not stopped sending me bills.

I had paid Rs 3000 to Tata Docomo when I got their post-paid connection - They had collected this saying that this is the security deposit for ISD and international roaming. In November I had asked them to end the ISD and international roaming service and refund my money. They did not do this for 2 months. On Jan 9th I asked them to close down the whole account and refund my money - they haven’t shut down the account till now and they are being very evasive about if/when they will refund the money. They say I have to go to the office - but their executive came and collected the money from the house. They say I have to fill in forms, but they do not send any forms to fill. They say that I "might" get the money by cheque in 45 days "after" account inactivation - but they do not inactivate the account.
My Tata Docomo number was [protected].
I have made multiple complaints/calls/requests - Nothing is happening
Latest list of complaint numbers below -


[protected] – Refund of Rs 3000
[protected] – Cancellation of account
[protected] complaint delay in processing

I have now approached their Nodal officer - still nothing (Reference no:[protected]. I am next going to approach their Appelate officer - but I have absolutely no hopes of getting my money back from this disgrace of a company

My docomo connection is very very important, because this connection is my official connection, in my office all my official purposes are being done through this number (+91-[protected]) . Go to hell, why is this happen suddenly from today's morning this connection is blocked and "Invalid Sim" is being shown in my mobile cell's display? I have more than Rs . 150/- balance is there.

If you either give me back the connectivity which is too much important or give me back this remaining balance (more than Rs .150/-) otherwise I shall go through the proper channel with officially to place complain at proper place.

This is my official number, again I am telling. I want the solve this hazardous problem within 2 hours at any cost.

I am waiting just 2 hours only. My alternate number is : +91-[protected] where you can contact with me.

I was using a prepaid no. of tata docomo[protected] since september 2011 and due to my job requirements need to get it converter to Postpaid connection, so i just went to Mohali office in Phase 3B2, and got it converted on[protected] and just 2nd day i have to go for some meeting to Ambala and i was completely out of signal and was not reachable, i rushed to your office as soon as i could after returning to Mohali on the same day itself and they gave me an option to look out the signal manually and the next day same problem continued and i tried my best to find the network manually but it was a complete waste of time.

Further on[protected] they have just bard my outgoing calls and was not able to make calls from my no. so again i rushed to Mr. Gurdeep Singh your official at 3B2 office, so he just convinced by saying that it will be regained on[protected] morning but it dint happened and i lodged a complaint to your customer care no. on[protected] and they gave me date i.e. of [protected] and told that all services will be resolved till the given date and my complaint reference no. is[protected].

To this all yesterday i.e. on[protected] they have even blocked my incoming call and as i am into sales job i cant even afford to miss even a single call but the problem persist and i am out of services completely.

So kindly take some action and ask them to make compensation to me as with every loss of each call i am loosing good amount of money.

Uday Kaundal
H. No. 1578
Phase 3B2, Mohali,
Punjab
E-Mail: [protected]@gmail.com