Tata DoCoMo Complaints & Reviews

Hi Manoj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — subscribe call me tunes without permission

on 3/12/2010 callme me tunes was activated and Rs 35 was deducted without my permission on phone no. [protected]

Tata Docomo — tata docomo Complaints - subscribe callme tunes without permission

Today on 20th April Call me tune activated on my mobile with out my permission and deducted Rs 120.This is cheating. Pls take some action on this. Also they send some pop message for activation of different sceams like cricket, news, music etc. If we click by mistake then staright way some money gets deducted from account. or charged in bill. I am very carefull about this as i have already been a victime for this. This is new. They are directly charging without our permission.

Haris From Erode, Tamilnadu
I bring to your notice in my phone also Callme me tunes was activated on 01/05/2011and Rs.50 was deducted without my permission on phone no. [protected]. Now I deactivated it but I lost Rs.50. Why it is happend? Please stop your Irresponsible behaviour.

Hi Yasir,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

soon ?? its 6 days already.
Now i called customer care they said they cant return more than 30rs as i didnt tell them on 3rd april but i have mailed at [protected]@tatadocomo.com after customer care told me to mail on this id.
I can show you the mail if you want. I am going to sue tata docomo in few days.
So dont fake in public that you will solve it .

Hi Kuswaha,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Till today 18 apr 12 at18.53, problem could not be resolved. May I know, how much time it will take to resolve it? Kindly advised me.

Thanks

Hi Kuswaha,

This is to inform you that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Sir/madam

As per your information dated 20 Apr 12- No pack activated and also no deduction have been made. Then may I know, Where is my Rs 120/ ? How it has deducted from my existing balance? On 11 Apr 12 evening, When I again contacted to your representative of customer care, its his greatness who has been allotted a Ref no. [protected] dated 11 Apr 12.If you want to resolved my problem then kindly track your system generated SMS on my no. regarding activation/ de-activation? As you know your rep is only dealing, no customer can take out money from existing balance.So you may know better regarding this fore play. Its sure money has been deducted and also I had not made any request to activate any package on my number. Kindly try to resolved it seriously.

Thanks RK Kushwaha

Dear Sir/Madam
No further response till today 1135 Hrs on 28 Apr 12. My problem is still existing. By writing, nothing activated and nothing had been deducted, then where is my Rs 120/-? Why it is not showing in my existing balance? . Kindly do the the needful.


Thanks

RK Kushwaha

Dear Sir/Madam
No further response till today 1745 Hrs on 08 May 12. My problem is still existing.

I think, the representative of TATA DOCOMO's are intelligent enough, that's why they are creating these type of non sense with customer. It seems that company's prestige go in hell but they should not be overburdened. If customer will be more, work load will be enhance, in turn representative will be over burdened. That is why they are creating such problems, and compelling to customer either to port the number with other service provider or throw it out.

Kindly reply me, where my money gone?
Thanks
RK Kushwaha.

Hi Karan,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Narsaiah Nandagiri,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

How to stop the flsh messages in docomo.. Pls dnt send any flsh mesaages please...

PLZ STOP FLASH MESSAGES TO MY MOBILE NO. [protected]

Hi
Sandeep Palo
Mysore

I have been a customer of tata docomo since 2 months.
O lat friday morning,when i switched on my mobile,my outgoing were cut,but i am able to receive calls.It was having full signal.the next day morning both incoming and outgoing were restricted.
After asking one retailer,He gave me the office address of docomo at mysore,Saraswaripuram.
I have gon there and when i asked about my problem,they gave some distrrubutor's address.
After getting there ,he told me to go to another distributor.But thanks to the distributor,he connected me to the customer care and they assured me of correcting the proble within 6 hours.Its the 1pm s problem.Then again in the evening i called the cc and they told to wait for another 2 hours..
Now its sunday,7 pm still not done.

Could anyone help me.Even i dont have any tata docom to ask the ccare.
MY NO IS;[protected]

NEVER GO FOR TATADOCOMO and they are doing cheap tricks for marketing in public, they changed the plan now and i talked to customer care that they never had those unlimited gprs plans and no TATADOCOMO person revealed those plans any where for press. TATA si doing unethical practices in india from long time, it is better to avoid TATA in our life. TRAI is a useless body in india seems getting lot of bribes. TRAI put a rule that any plans introduced by telecom companies should be atleast for 6 months after launch. Whats is going on now? TRAI is sleeping? What the lawyers and Bigs doing in india, any one has guts to file the case on TATADOCOMO, come on indians, open your eyes and file and fire TATAs from INdia

The service of tata docomo is terrible. It causes problems to your handsets. Your phone behaves weirdly.

good evining sir
this is suresh from warangal sir pls send eakniranjan EVARULERANIANAKU song code i contact to costemercare ther are no respans but i want this song my calleltune please send that code


THANKS&REGARDS...
SURESH KUMAR
WARANGAL
[protected]

Tata Docomo — No coverage since 31-Jan-2010

Dear Team - Since 31-Jan-2010 morning I am facing network issue with my three tata docomo numbers.

Please find the COMPLAINT number below ==> NWK09564426

(The area is Near Kopar Station, Kopar Road, Dombivali(West), Thane.)

Even the issue is with Tata Data card which I am using since last 4 years. It does show any network and sometimes it show very poor network.

Earlier I was getting FULL network in the same area.

And the saddest part is that TATA customer care and TATA relationship center don't have any clue about the issue.

One of the customer service executive told me that IT WILL TAKE 2 MONTHS to RESOLVE THE ISSUE.

After 1 hour long conversation with TATA customer care executive raised a complaint in my name.

Please find the COMPLAINT number below ==> NWK09564426

I would suggest TATA to atleast inform their customers or their officials about the issue and how much time to take o resolve this issue and all.

Please help to escalate this issue ASAP.

Thanking You
Anoop C Nair

*Hi Tata Docomo, *
*I'm just another miserable customer of your's. Like any other, i was quite
attracted towards the pulse plan of Your's and of course it was a wrong
decision to do so. i live in the outskirts of Chennai and honestly would not
complaint on the fact that i don't get good signal when I'm at home, but it
is irritatingly surprising when the signal strength goes to zero when I'm in
main roads of Kodambakkam, T. Nagar, Nungambakam(Main places in the heart of
Chennai) etc. Its not that the signal fluctuates, but the signal goes to
zero. when i'm busy I suddenly realize that i haven't received a call or an
sms for a long time and pull out my mobile to find that there is no
signal(as if there is no SIM in the mobile). This happens in all mobiles i
tried on and everyday. Funny it is for my friends and colleagues who use
services like Vodafone and Aircel who do not have signal interruptions even
when travelling all over the State. *
*
*
*Was it a mistake buying a connection from an inexperienced service provider
like you? I feel like i am a victim of your attractive tariff and poor
service. It has been more hard when i talk to the customer service and make
them understand what exactly the issue is. Funny part is that they get
impatient when i try to explain them patiently what the issue is multiple
times. People have been following up on a complaint that made(who were all
impatient though) and finally an agent promised me that the issue will be
solved in three months(No one is going to wait for that long. Will you?). I
should be able to send an SMS when there is just 20% of signal(I was able to
do it on all other networks) but yr sim allows an sms to be sent only when
there is more than 80% signal. This is ridiculous. this issue is one of them
i have been trying to explain to some Technical agents who had called me(in
fact no one understood). It can be observed that they follow a particular
(evil of course) strategy so that they can complete the case as soon as
possible without being questioned later. Hey Important !!! I received an
sms at the end of the follow up stating that "we hope that you were
satisfied with the solution provided". *
*
*
*You can suggest me what i can do before I can switch back to my old service
provider. *
*
*
*Thanks. *
*Vijay. P

Hi,

I recenlty went for a post paid connection with you on 21-Oct-10, thinking you will give a good service and brand. However after a few weeks its very dissapointing. A few of my requests are neglected and not acted for days now.

On 10-Nov-10, I requested to change my plan to 3G 1000 plan and its still not yet changed. I had followed up thrice later (calls, chat) and nothing happened. Adding to that I had initially requested for 299 data pack which was later deactivated immediatley when I requested for change of plan to 3G. But the new plan is still not activated and I cannot use mobile internet due to heavy chanrges (already wasted more than Rs 1200 just on internet unknowingly).

I am now planning to cancel my post paid service next week with you due to poor service. I had thought of buying Tata Sky soon, which I forgot thinking how the service of that will be compared to your Tata Docomo.

I don’t think with such service they can sustain longer.

Regards,
Partha

My Tata Docomo number is [protected].

Alternate contact number is[protected].

Airtel — unknowingly applying the caller tune and taken subsequent charges

I have not taken the CALLER TUNE service of airtel and still they have charged and applied the caller tune to me.
After I called the customer care they were giving the reason of deliberate caller tune taken but I havent taken any such value added service.
The tele customer care executive name - BHASKAR SHARMA, denied giving his employer id and after repetidly calling many times they have taken me on hold after I requested to talk to some senior person.
there after they debar me from customer service executive and when i called back them from my friends airtel no other executive namely VIJAY had put down the phone as the other giving the excuse of noy hearing my voice even when i could hear him clearly.
Then I again called from my friends no and get my complain recorded but now on the excuse of senior call they again put down my phone,

I am totally frustated by such AIRTEL behavior they never get indulge i such acts but .... Please take appropiate action needed.
plz mail me at
[protected]@yahoo.com for further details.

I am living in Bangalore & recently got an Docomo prepaid connection to check the service so that I can get a Family pack if service is ok. However, the Docomo service seems to be pathetic. There are 5-6 mobile towers within 500 mt radius of my building & I am assuming atleast one would be Tata's (I am making this assumption on the basis that signal strength shown is mostly full) However at times signal suddenly disappears to 1 or 2 bars & then returns back to full. Even when signal is full, voice breaks so much that it becomes awfully difficult to talk. Call drops & no sound on call starting are common features for nearly every call. I know this is Tata Docomo's problem because it happens no matter which provider is on other side, even if other side is a land line, it still is the same story,
THIS IS THE WORST EVER QUALITY I'VE SEEN. THEY SHOULD REALIZE THAT PEOPLE DON"T MIND SPENDING A LITTLE EXTRA IF THE GET A GOOD QUALITY. JUST ADVERTISING YOUR SELF TO BE CHEAPER IS NOT GOING TO GIVE YOU CUSTOMERS WITH THIS KIND QUALITY.

Sir,

In March 2011, I left Airtel services to Tata Docomo in search of better services. But what I experienced is far worse than Airtels. As asked by the retailer I submitted the related documents relating to address and identity at the time of changing service provider. Tata docomo started the services within a week. But, after 1&1/2 months, they stopped all outgoing and incoming calls to my mobile no. Without giving any reasons. The same no. was earlier ok with airtel for more than two years where I had submitted the same documents for identity and proof of address. I complained about the poor service through e-mail. But no positive response was shown by the company.
Now, after submitting the formalities for the second time on 07/05/2011 the service is still disgusting. It seems tata docomo is now playing game with me. Each alternate day they are resuming the services and after a day stopping all the services. This is going on for last ten days. Is there no rules.................... or each day a service provider form their own conditions. Is there something called customer care....................is not it fair on the part of you to give some reasons for stopping services? I have very bad experience and lost my peace of mind. Kindly help.

Yours faithfully,
Ashutosh Prakash Mahato
[protected]

Tata Docomo giving me very very poor quality network in my home since last 3 days..... the network does not remain more than 1min... I call customer care but they give me wrong information & they disconnect the line & after that i can not connect them. I want solution of this. My mob no is [protected].

sir ,
am Dr.viswanathan . my mobile number is [protected] . i have two complaints . on June 23 , i was charged rs 54 for browsing , i had activated 63 rs internet packet in my mobile . and there was data balance of 4 MB left . but before that data balance got over i was charged . when i asked for explanation from 198 i was told at first that i browsed chargeable content , when i insisted for them to reply technical department person answered me that i had seen 2 websites at 1 time in laptop , so i was charged . but it does not make any sense , how can i be charged for for browsing when i have data balance left ? . another complaint is i have been to Hyderabad frequently for last two weeks . there i have problem which occurred twice in 2 weeks . i was able to make outgoing calls , but when some one calls me they are receiving the reply that my cell is switched off . even when i call to my number instead of receiving the busy tone i get the reply its switched off . the problem persisted for more than a day . and customer care persons did not give any solutions . the problem itself had rectified on its own in both instances . am entirely dissatisfied with the responses given by the customer care persons . i have applied for a MNP .

no action yet . it has not been resolved .

In my apartment in Bangalore, I can't make any calls or send any SMS, despite having FULL NETWORK COVERAGE. The calls simply do not connect, and the SMS sending fails no matter how many times I try it. And all this, despite full network coverage. I even get full 3G coverage there. The internet connects fine. But what is wrong with making calls and SMS ??

Resp sir, mujhe ye umeed nahi thi TATA company se. Aap ke sales Tyro LALIT SHUKLA se 3 cell number liya hai. ab postpaid se prepaid karna hai .ab company kahati hai number VIP hai.so 3900 pay kiziya.lalit shukla ne hame kuch nahi kaha tha...121 par kahi nahi sun raha hai.[protected] par bhi kahi nahi sun raha hai. Lalit shukla ne Dhoka diya hai.ple helpme.rajeshgodheja.[protected]. Dhoka to Dhoka hai sir...last aap se Umeed hai.tata cell no[protected], [protected]

Hi Raja,

This is to inform you that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO.

My Number[protected] not able to make incoming/outgoing calls since 28th May.
I get touch with call center they register a complaint (#:[protected] but so far no progress
in the complaint.

I recharged my number [protected] with STV 46 for free incoming calls while roaming but it didn't worked and when asked to customer support they gave poor excuse that number activated between 14th june 2010 to 24th august 2010 cannot enjoy the given facility. Before recharging my number i asked about the information from customer care with my number but they did not informed any such rule. Now they are not replying to my sent mails. There is sure unprofessional behavior from TATA DOCOMO in the given incident. I asked to refund my money and also the balance that was reduced while incoming calls after recharge. I want consumer forum to react to my problem and punish TATA DOCOMO for the cost and inconvenience that i faced due to their poor service delivery.

Respected sir,

I had a problem wid my cell ,suddenly i had no tower suddenly ,so i had called up from [protected] on 121 to complain about my status of my number on 9th july at around 1:15 and asked for query
Your representative was sticked with only words"our system is under upgration"
When i asked for reference number for conversation i had same reply
When i asked to register for complain i had same reply "our system is under upgration"

When i asked to transfer my call to senior representative still d same reply "our system is under upgration"

When i asked for his name he din say it clearly nd whn i asked him to spell his name he refused to spell !
And further replied me "our system is under upgration"


My cell is not working from morning
Is this way your representatives talk to us !
I m sorry to tell you but you really let me down to change my sim card and same with my relatives !

This was rude reply from docomo , when you are not been able to solve query you should probably stop this service
This is your poor management !

I hope to get reply for this mail.

PRASHIL MASHRU

Dear Prashil,

You can go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

on 30th october i made a payment of Rs. 72 as stv charges for 1/2 paise per second scheme. But till now it has not been effected. Please do the needful and confirm.

My cell Number : [protected].

Thanks.

Hi Raja,

We would like to inform you that the complaint has been registered with docket number PSMR12038680. The same will be resolved by 19-NOV-2012

Thanks and Regards,
Customer Care
Tata DOCOMO

Hi ,

I have raised tickets with tata docomo for network issue that is unresolved still from 3 months. docomo customer care behaves very worst to the customers. I have submitted the documents to Airtel for MNP and paid my last billed amount to tata docomo. from tata docomo they are not processing and not updating for MNP to airtel. is there any site where i can check the status of MNP.?

My mobile no is [protected].

TATA providing VERY VERY WORST SERVICE I EVER USED.

Hi Anwar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

YES, RAJA SEKARYOU R VERY CORRECT I ALSO FEEL THE SAME

Hi,

I bought a Tata Docomo 3G Sim, and at the time I bought the Sim I was given a demo service where I got speed upto 700/800 MBPS. Looking at the demo speed, I was satisfied with the service and then bought the 3G dongle and paid 2 months rent in advance. But from day 1, I never got the same speed on my 3G connection, in fact speed was less that 70 MBPS and when I complained about it there was no response to my complaints and everytime I called customer care number I got response that this is not the right number you are dialing please dial on this number and when I dialed on that number it had another number for me. I got fed up with all this and finally asked for the cancellation of my services and there was no response on email as well for this. And after a month I got a call from TATA DOCOMO guys that what is the issue please let me know and we will work it out and since I was really frustrated with the service and the loss of 1500 rs, I said I don't want your service and I had already requested for the cancellation of it.

Now after an year I am getting an email from TATA DOCOMO that some amount is pending to be paid and non payment of that will result in a civil case against me. I am not sure why should I pay for their bad service and I requested cancellation within that 2 months for which I had wasted my 750 rs per month. And this is frustrating to see email like this from someone who has not provided the service which they talk about all the times and poor customer care service and bad response. I already wasted Rs 1500 which paid in advance for the 3G service.

Please see the email conversation I had with TATA DOCOMO executive.

Pawan <[protected]@gmail.com>

May 24


to VANI


Hi,

I have long back requested for the cancellation of this service because of the poor service which I got from Tata Docomo. And I did got a reply from Tata Docomo that my request has been processed and my connection has been cancelled.
I paid 750 per month for the service but it was a complete waste for me since I wasn't hardly getting good speed, my mobile internet connection was faster than your Tata Docomo when I was promised by your sales man that I will get 3G speed. And when I complained many times about your services, I hardly got a response everytime I called your customer care, I got the answer that sorry it's a postpaid service please call on this number and when I called on that given number, I was given new number.
I was so frustrated with your services and response to my issue, and then finally I had sent email for which I got no response. It's not my problem if you guys don't respond to emails, don't have a proper customer care to take customer's complaint/feedback then not sure why I have to pay this charge of 750 when I hadn't used it all.

IF YOU WANT I WILL FORWARD ALL THE EMAILS WHICH I HAD SENT
Regards,
Pawan


Pawan <[protected]@gmail.com>

May 24


to VANI


If you can check your email details, I had requested for the cancellation of your services on 8th September on email, and til then I had already paid 1500 for 2 months advance so now because you guys didn't responded to my request of cancellation at that time, not sure why do I have pay for that. I have already wasted 1500 because of the poor service I got from Tata Docomo.

Regards,
Pawan


VANI RAVI Dear Sir, We have received the cancellation request from you on 25-Oct-2012 a...
May 29



Pawan <[protected]@gmail.com>

May 30


to VANI, Senthilkumar, rvd.telecom, vaniravi


Sorry but If you respond to emails after a month then that doesn't mean that customer has to suffer for your laziness and bad service, first email which I had sent regarding cancellation of my account was on 08/09/2012 (see the below email chain) and when there was no response to my email I had again forwarded that same email on 14/09/2012.
And I had to sent this email since I was frustrated calling you guys on the customer care number given to me, where I spent so much of my time waiting for someone to answer my call and then hear the sentence "Sir you have dialed the wrong number, for corporate postpaid connection, please dial different number". When I wanted to buy the connection, I was getting continuous calls "Sir please buy this connection, we will give the best service and blah blah" but after I got the connection, I had to run after you guys to get service for which I had paid Rs 750 per month. Can anyone of you pay Rs 750 per month for a service where opening a normal site would take 3-4 minutes? And I reported this issue as soon as I bought the connection but there was no response to my request.

I am happy for you to file a case for this, I have all email proof with me where I had requested for the cancellation of your poor service. And if you respond to my emails after a month then that doesn't mean that I will have to pay for that 1 month.

Regards,
Pawan

Pawan <[protected]@gmail.com>

9/14/12


to TATA-IT-Support, listen


Hi,

Can any body please reply to the below email, I am really frustrated now using Tata Docomo services. Everytime I call customer care, I am giving different numbers to call and finally I end up getting no solution and no one to respond also.

Can anyone please resolve this issue or else let me know how can I close this service.

Regards,
Pawan

On Sat, Sep 8, 2012 at 5:45 PM, Pawan <[protected]@gmail.com> wrote:
Hi,

What is my account number, when I am trying to register my account it is asking for an Account number which I don't have and never got one from you guys.
I have had a very bad experience using Tata Photon, when I asked for a demo the speed was 1300 kbps and so I bought this device. But since then I have never got a good speed on using Tata photon, I called your customer care and there also I didn't get a solution for the problem.

Please let me know the procedure to cancel my connection, its a waste for me to pay 750 per month for this slow speed. GPRS connection in my mobile works faster than what.

Thanks and Regards,
Pawan




On Wed, May 29, 2013 at 8:08 AM, VANI RAVI <VANI.RAVI.[protected]@tatatel.co.in> wrote:
Dear Sir,

We have received the cancellation request from you on 25-Oct-2012 and the same got registered in the system vide docket no:[protected] and the bill amount which is pending is till the period of 29/Sep/12 to 29/Oct/12 bill, I herewith attached the bill copy for your reference, So kindly check & make the payment.

Non Payment detail:- 29/09/12 to 29/10/12 – Rs. 734



Regards
Vani

From: Pawan [mailto:[protected]@gmail.com]
Sent: Saturday, May 25, 2013 4:07 AM
To: VANI RAVI

Subject: Re: LOK ADALAT_SUMMON - Non-receipt of Payments for the Tata DOCOMO Account

Hi,

I have long back requested for the cancellation of this service because of the poor service which I got from Tata Docomo. And I did got a reply from Tata Docomo that my request has been processed and my connection has been cancelled.
I paid 750 per month for the service but it was a complete waste for me since I wasn't hardly getting good speed, my mobile internet connection was faster than your Tata Docomo when I was promised by your sales man that I will get 3G speed. And when I complained many times about your services, I hardly got a response everytime I called your customer care, I got the answer that sorry it's a postpaid service please call on this number and when I called on that given number, I was given new number.
I was so frustrated with your services and response to my issue, and then finally I had sent email for which I got no response. It's not my problem if you guys don't respond to emails, don't have a proper customer care to take customer's complaint/feedback then not sure why I have to pay this charge of 750 when I hadn't used it all.

IF YOU WANT I WILL FORWARD ALL THE EMAILS WHICH I HAD SENT
Regards,
Pawan

On Fri, May 24, 2013 at 12:54 PM, VANI RAVI <VANI.RAVI.[protected]@tatatel.co.in> wrote:
Dear Sir/Madam,

This is to inform you that we are going to file a case against you in District Combined COURT, ALANDUR due to nonpayment of Rs.734/- pending towards your Tata Docomo A/C No.[protected] Product No. [protected],

Copy of the summon will be sent to your billing address shortly.
In case of any clarification, we would request you to contact [protected]/[protected] for the amicable closure of this issue permanently.
For Online Bill Pay. Click here and make the payment without having to register.
However if you have made the payments, please ignore this mail and kindly furnish the proof of payments.


Thanks & Regards
TATA DOCOMO
Legal Team

Receiving missed calls from other numbers without their knowledge.

Hello Sir/Ma`am Good Afternoon, Today there is an unknown incident is happening with me. I'm receiving missed calls from my known list members without their knowledge. Kindly may I know Whats the problem?

Vulgar talk disturbing work

Dear sir the mobile no [protected] was calling me and when i call to number talking badly and tourcharing me

Deduction of Rs.75/- for some Scheme without providing me sufficient information about that scheme

My TATA DOCOMO MOBILE NUMBER is [protected] . TATA DOCOMO has Deducted Rs.75/- from My Prepaid(Said) Mobile Number on 09.09.2014 wihout providing me any sufficient information after that deduction. So Please do me a favour.

change postpaid to prepaid

Dear sir, I using using tata docomo upto last six months (post paid connection ), so i want to change prepaid connection, so pls consider and change it ... by boopalan

Hi Sumit,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Vaisakhan.Sanu,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

todays date is 4/16/2012 and its been more than a week everday i had to call them up several times to get answered ..and they inform me everyday the verification guy will come that day.and no one came..Now I understood no matter what forum you post no matter what you do there is no justice for consumers.I took a new Connection from airtel and filed a case with bangalore consumer court.

mine is also same case.. but I have submitted documents and paid advance bill of 1 month on feb 28 2013... today is 20th april 2013.. no response and worst service... from docomo... in any business to grow learn to give service after sale... b4 sale daily calls "sir shall I send our executive to collect documents"
after sale not even single call...

Hi Preeti,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Sir,
I have purchased sim for mobile no. [protected] on 22nd september 2009 for
Rs. 50 and i had recharged with 200/- on it, it only worked merely 3 days
then out going is disconnected while i enquired the same where i bought
they said you need to give identity proof again, then on 24th oct 09 again
presented the proof but it was surprise to note that my sim registration is
failed. while enquired with customer care they said to contact distributor
to get help. they too sent mails to regional head till now i havent got
reply. moreover my balance as of today will be 235/- but i dont why they
disconnected they can check the proof and then they should have
disconnected the line. pls now re-activate the same no. as early as possible.


We provided proof of documents to the distributor in Ambattur, JS cell city
i think, driviing license, raion card xerox, Color photo on 24th october,
even i personally visited distributor office to check they said to me that
they despatched the proof to the concerned.

Now i have 235/- balance on my mobile, and it is deactivated due to proof
pending, if anyone as provided sms claiming proof not available, then we
could have provided to the concerned tata docomo office, so pls now activate
my mobile no. or else pls tell me how to reclaim the recharged amount on my
no.

my alternate mobile no. is [protected]

I think as per low any company can’t activate New Connection without check ID Proof.
Why you asking that Why you disconnect my Connection, You ask If my ID Proof is not proper then how & why you activate My connection?
You can complain that Tata DOCOMO activating Connections without Proper ID Proof.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

DEAR SIR,
I AM USING TATA DOCOMO SIM SINCE 4 months. BUT, IN RECENT DAYS, MY SIM CONNECTION HAS BEEN DISCONNECTED WITHOUT NOTICE. WHILE PURCHASING THE SIM, I PRODUCED ALL THE REQUIRED DOCUMENTS. NOW, AGAIN THEY HAVE CALLED FOR DOCUMENTS. I HAVE SUBMITTED THE REQUIRED DOCUMENTS AGAIN . BUT, TILL DATE, MY SIM HAS NOT BEEN ACTIVATED. I HAVE BEEN PUT TO MUCH INCONVENIENCE AS I HAVE GIVEN MY MOBILE NO TO SEVERAL FRIENDS AND RELATIVES. MY MOBILE NO.[protected]. PLEASE ACTIVATE EARLY.

I lost my sim..when I visited docomo office For a duplicate sim..I got to know my sim has been disconnected..hw will I get the same number?!

Hi Gopal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Gopal,

The inconvenience caused is deeply regretted. In order to proceed with your complaint, we request you to revert with the mentioned details which are mandate: ?Name of Access Point: ?Symbol displaying (E/G): ?Error prompt: ?Is it related to any particular time: ?Is it related to any particular Site: ?Handset Type: ?Your city: ?Area /Sector/ Street Name/Landmark: ?Village / post: ?Zilla / tehsil: ?District: ?State: ?Pin code: ?Indoor/Outdoor: ?No. of signal bars: ?From when you are facing this problem: ?Alternate number

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Alkali,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Jayashree, I think that the amount will be credited back to your account in due course of time. Dont worry.

Hi Kundan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Please deactivate my VOV that you people have activated as early as possible. My mobile number is [protected]

Hi Kundan,

This is to inform you that as per your request VAS service has been deactivated. And also be informed that you can call *191# and follow 6th option in order to deactivate any VAS services activated on your number.

Thanks and Regards
Customer Care
Tata DOCOMO.

Pleace can u deactivate the VOV service on my number...
my number is [protected]
Thank you

Hi Basav,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — Unnecessary Cutting Balance

THE customer care executve are a headice for me they keep us for hols for say abt an hour and still no one cums on line and the balance is being cut un necessary its changing our mind to convert out service provider as fast as possible

Hi Pallavi,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Shoaib Mulani,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Shoaib Mulani,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Vijay,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Thats an old problem with tata docomo.One fine day i have also received call from tata docomo office at hyd stating that they have some tarrif of 899 o[censored]nlimited calls and if I am intrested, they would send their representive at my home.I enquired if I can have this connection on my existing number [protected] which is having airtel's service.They responded through NNP its possible and came to my house at took advance of Rs 1000 and gave me NNP number with assurance that service would be activated in 10-15 days.they asked for some port number which I provided them but service was not activated till next 1.5 months.Mean while i received sevral calls from airtel offering me discount upto 10% on my all bills for next 6 months for retaining me and i kept on rejecting their offers.
After 1.5 month when i called back to docomo outlet, they again asked me for the new port number(as earlier one has expired).I generated new one and forwaded me.by this time my new bill was generated for airtel and my request was rejected on ground of non payment of bill (although due date for bill payment still had 20 more days).
Now I got fedup with docomo and asked those guys to return me back my deposit.They told it will come in form of cheque from company in 45 days.
Its more than 3 months, havent received any cheque for deposit amount, I carry amount's receipt and SIM provided by them in my valeet.and when ever i approch them, they say server is down, no power in our outlet, etc etc.

Due to docomo's connection, I even lost oppurtunity to get discount from airtel.


Funniest event, again few days back some one from docomo called me for promotion of same tarrif.I told her the entire story and you guys cant beleive her response on it. She told me thank you Sir. :)

Hi Ajay,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — recharge is failed but the amount is debited

sir i have used tata docomo online recharge option to racharge the number [protected] . but some technical problem the recharge is failed but the amount is debited from my account. so please gime me solution about it as soon as possible. my bank transaction number is pos[protected].

i have done recharge of 150 on [protected] this number recharge is failed but amount is debited from bank
how to refund money

Tata Docomo — account debited but mobile not recharged

I wanted to recharge the mobile [protected] of TATA docomo of my daughter,SUDIPTA BHATTACHARYA
through 'ONLINE AXIS' for Rs 50.00 ON 03/11/2011 and to my utter surprise my savings account bearing
the no- [protected] was debited through transaction no-ICONN / 32400548 / 030911 /AXIS BANK
MOBILE RECHAR but mobile of my daughter was not recharged.

May I kindly request the competent authority to address the problem so that Rs 50.00 o[censored]nsuccessful transaction amount may kindly be credited to my account or the mobile may kindly be recharged so that customers don't lose faith and to instil confidence in mobile service provider.

e mail - [protected]@yahoo.in

Hi Rekha,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.