Tata DoCoMo Complaints & Reviews

Dear Sir, Sufficient Place is available for Tower Installation. I am Interested for any Companies Installed Mobile Tower. Location :- Village –At. Post Wadwal Nagnath Tq.Chakur Dist -Latur (Maharashtra) Pincode.413529 Mobile Number:-[protected] Landline No[protected] My Name :- Satish Somnath Navane
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HELLO,

THIS IS DHIRAJ CHOUHAN HERE FROM MUMBAI HAVE GOT AN SALES CALL FOR THE TATA DOCOMO POST PAID CONNECTION FROM SOME MIRA ROAD SALES COMPANY ON DT.21.03.12 PLAN 199 AND I GOT AGREE FOR CONNECTION WITH THE CHOICE NO.[protected] FROM THE GIVEN OTHER OPTION THROUGH MESSAGE ON THE PAYMENT OF RS.350/-, AND THE COMPANY SEND THE GUY TO COLLECT THE DOCUMENTS WHICH INCLUDE MY PASSPORT PIC & XEROX COPY OF MY ELECTION CARD AS WELL AS THE COPY OF AADHAAR CARD, HE HAND OVER ME ONE TATA DOCOMO POST PAY SIM PACKET AFTER THE PAYMENT OF RS.350/- ON DT.01/2012 WITH SOME RSN NO. AND ICCID NO. MENTION THEIR, AS PER THEIR RULES & SYSTEM OF ACTIVATION AFTER VERIFICATION WITHIN 24 HOURS, I WAS REALLY HAPPY WITH THE WORDS I GOT IT AS IM ALREADY AN RELIANCE CUSTOMER ITS VERY HARD TO GO FOR SOME OTHER CONNECTION, TILL THIS THE STORY WAS OK AS I WAITED FOR NEXT 48 HOURS TO GET THE VERIFICATION DONE FROM YOUR SIDE, BUT THERE WAS NO REPLY FOR THE SAME AND SO FOR THE DOUBT AND THE QUERIES I AGAIN CALL BACK TO THAT NUMBER-[protected] ON THE NAME OF MS.SHARADA SINGH GIVEN BY THE GUY WHO CAME TO COLLECT THE DOCUMENTS, BUT UNFORTUNATELY IT WAS SWITCH OFF TILL DATE.

TILL DATE ITS ALREADY 10 DAYS GONE BUT STILL NOW THERE IS NO VIEW OF VERIFICATION VISIT OR A SINGLE CALL TO GET MY NUMBER GET ACTIVATED, THEN ALSO I TRIED TO COMPLAINT FOR THE SAME ON SOME OF YOUR CUSTOMER CARE NO.[protected], [protected],[protected] AND NODAL OFFICER NO.[protected], BUT IT WAS ALL MY WASTE OF TIME AND I DIDNT GOT ANY POSITIVE REPLY NOR THE CALL GOT CONNECTED FURTHER.

SO I REQUEST YOU TO LOOK AFTER THIS MATTER IMMEDIATELY AND CONTACT ME ON MY NO.[protected], [protected] FOR THE FURTHER PROCESS ANY ALSO I DON'T HAVE THE TIME TO VISIT ANY OF YOUR COMPANIES GALLERY AND IF NOT THEN PLEASE REFUND MY AMOUNT OF RS.350/- AS SOON AS POSSIBLE.PLEASE DONT SPOIL YOUR COMPANY'S NAME.PLEASE DONT LET ME TAKE ANY LEGAL ACTION AGAINST COMPANY.


THANKING YOU,

DHIRAJ CHOUHAN.
[protected], [protected].
29, LAXMI NIWAS, GROUND FLOOR,
ROOM NO.1, S.P.ROAD, 4TH LANE,
NAGPADA, MUMBAI - 400 008.

I purchase a TATA DoCoMo sim (mdn number [protected]) on 25th March 2012. On that very same day i dialed *191# service to activate Rs. 95 internet plan. The balance ie. Rs. 95 got deducted from my main balance immediately. I called up customer care immediately and complained them about my balance deduction and they refunded my money instantly on that day ie. 25th March 2012 and then the customer care executive told me that due to some technical difficulty this problem occurred and i can try to activate the 95 rupees plan again after 24hrs and it will work successfully then. So after 24 hours ie. on 26th i tried the same procedure as mentioned above to active the 95 rupees internet plan again but unfortunately again the same problem occurred and the balance was deducted from my main balance. I called up customer service and complained to them again about this problem and they told me that they were still facing some technical problem so they asked me to wait for 2 hours. I waited for more that 2 hours and checked my balance again and still the amount was not refunded so i called the customer care again and asked them what the problem was. At this one of the senior customer care executive asked me to wait for 48 hours and if within 48 hours my internet plain is not activated then they will refund my money. But ever after 48 hours i still didnt get back my amount that was deducted from my main balance.

Then i called up customer care again to ask why my amount is still not been refunded? At this the junior Customer Care executive told me that they can only refund the amount the first time and if second time the amount is deducted then they cannot do anything. So i asked him to connect me to his senior. He did so, and when i got connected to his senior, his senior clearly told me that he wont refund my amount back as it was my fault.

Then i complained to the nodal officer (a lady), i explained her the entire problem and she gave me a reference number ie. GBL[protected] and put me on hold to check my problem, after she resumed the call, i could hear her voice but she was unable to listen to me so she disconnected my call. Now i am not sure if they will take any necessary measures to refund the amount (ie. Rs. 95) that was deducted from my main balance. Please help!!!

Thanking you,
Yours Sincerely,
HUI AN HSUE (Edward)

Sir, I have purchased a Tata Walky talky. After 15 days from the date of purchase the speaker phone of the phone was not working. When went to hub for getting it repaired, the technician simply said that he cant repair my new phone but if required he will replace my new walky talky with LSP 350 Old model phone. Even I complained the same on online and also through telephonic to call center but no action. It seems tata docomo dosent need coustomers.

In my mobile the gamesclub was activated that takes always my Rs:5 bal DAILY ,I tried many way to deactivate it but it was not succesful please deactivate it my mobile no is [protected]

My name is Ranjan Kumar Thakur and my mobile number is [protected].I'm a faithful customer of TATA DOCOMO GSM service but due to irresponsible service of TATA DOCOMO,I lost my trust on it.On 13/03/2012 I recharged a GPRS pack of RS. 48 has a valid period of 21 days but only during 9 days it stopped working and started deducting my main balance on data usage.When I contacted the customer care service regarding this,they returned the deducted ammount and didn't returned the GPRS PACK.They are telling the the validity of this pack is over and full 1 GB free data has been used.I use this GPRS PACK on my mobile and I was never able to use even 500 MB free data even in 21 days then how can this 1 GB can be used in only 9 days?Regarding this neither they are replying nor they they are providing any sort of information.
Therefore I request you to consider these facts and let the TATA DOCOMO allow to return my GPRS PACK.

Sir,
This is to infor him that Harasment of service in the time call wich disturbance of outgoing & incomming call regarding "mcheck processing tata docomo.................." in connection with Mobile No. [protected]problem .
So, I am request you to kindly De-activate this mcheck service as early as possible.

Thanking you,
Jiaur Rahman Mondal
Hasnecha, Chak-kashipur, Birlapur City, Nodakhali, South 24 Parganas, Pin code No. 743318

mvc service was auto activated on my no. Before 4 days and deducting 3rs daily and coming a sms daily from NAZWAP that your mvc was auto renewed. In the mesage it is written that to deactivate this subscription dial 155223. I tried calling on this number a number of times but there is no proper link to deactivate this service.So please deactivate my mvc subscription from my no.[protected]

I have purchased a Tata Indica EV2 LX from Hansraj Motors, Gorakhpur. I have deposited Rs 3 lakh as advance on 02 Mar 2012. I have given my Maruti Alto Lx vehicle on exchange for which Rs 140000 has been deposited on 05 Mar 12 and balance Rs 52387 I have paid in cash on 05 Mar 2012 and taken delivery of vehicle on 05 Mar 2012. Bill of vehicle was not handed over to me at the timer of delivery which was collected on 13 Mar 12 for Rs 480387after...

For the past 3 days Tata Docomo has been reducing balance for no reason - no calls or internet usage.
When I called Customer Care and inquired, I was told that I made calls to a certain number. When I asked what number it was, the number they gave me was my own number! Apparently, I have been calling up and talking to myself for long hours!
I asked to speak to some senior authority but I was never connected to them. I have called 5 times now, yet have not been able to get any sensible answer.

About a couple of hours back my balance was Rs. 152. An hour back it was Rs. 126. It magically increased to 142.
And now it is back to 122.
Calling customer support is of no result and they're giving ridiculous responses.

on 27th march 2012 i have recharged with rc28 as my friend said that we are getting 80rs talktime.i got 80 rs balance. as i got more balance i recharged to my family members and my friends. everyone got 80rs balance but today without any intimation they have cutted our balance and fooled every one .when i called customer care they said due to some technical problem extra money added and responded very rudely.Due to their technical problems why customers need to suffer? as we are getting more talktime some lakhs of customers recharged yesterday eventhough they dont need to recharge.with this issue i wasted my time and money also.so please file a complaint on this and help me in getting my balance back which they cutted without any intimation. my number is [protected]

Dear Sir/Mam,

I am Kumar Anshumali, my Mb # [protected].I am facing service related issue with Tata Docomo.Tata Docomo Cheating Customer by activating these services 3GSubsServCALL,CINEONE without knowing to customers.
Daily TATA DOCOMO deducting amount from customer balance without any confirmation.

These services are 2GSubsServCALL,CINEONE without knowing to customers.Daily Rs 1 get debited from my account.
Even Nodal officers are not in the position to tell anything proper about this.


Today one more surprice, i got a message from TA-NETWAP as below
Sorry, your subscription request for tata docomo CINEONE alert cannot be processed due to network problem. Please try again later.

I haven't send any request to activate the above service. Who is activating this service & cheating customers?

Please check these Complaints # GBL[protected],GBL[protected]....

Thanking You

Kumar Anshumali

Mb # [protected]

Hi,

I am using my TATA DOCOMO SIM since last 2 months till now i am able to make calls , when i tried to make call from today i am not able to connect. My Mobile no : [protected].
I am able to receive the incoming calls. Please help me in this regard.

Thanks ,
Mohan Chokkakula.

This complaint is against Tata Docomo. Adopting fraudulent practices and undue billing accompanied with charging customers wrongly against a call has become a routine affair for these people. I had recharged with an amount of Rs. 350 on 23/03/12 which was supposed to credit a total amount of talktime worth Rs. 385 going by their IVR option on customer care portal. But I have been credited only Rs. 317.32. When I contacted the customer care officials on this issue, they say that no such offer is available at present. They have been deceiving me like this on several occasions prior to this isssue also. They also charge me @50p every minute against some calls instead of 30p which I have activated for a month since 03/03/12. These corrupt people must be taken to task immediately as they have resorted to taking customers for a ride at their own sweet will time and again!!!

Dear sir, tata docomo cheated me my mobile no.is [protected] & the offer for u is on 52222 is recharge 38 get full t.t & 1p/2sec for 30days and this offer confirm by their c.care they said this offer is available only 4 u so u can recharge.
Today i recharge 26/03/2012 with rs 38 i got 100loc min. I don't want 38 rs back atleast they don't cheated to customer.
Plz sir help the customer from these fraudulent company.

Dear Sir,

Tatadocomo mobile service provider deducted Rs. 81 from my main balance after 23 Mar 2012 stating the lines below. Once his executive said that Rs. 65/- has been credited in your mobile and in another message his executive says that upon checking with our records the charges have been levied correctly for the GPRS usage in multiple sessions. Hence, we would unable to refund the amount. They are totally fruad and harrasing regular customer doing unnecessary deduction of balance from main account. I had already recharged Rs. 100 through Mchek and got 110/- talktime after that I had recharge GPRS for Rs.63/- and got 2560MB balance then accessing the GPRS whereas customer care executive says the charges deducted are correctly. How it is possible ? After that I had recharged three times @ Rs. 10/- i.e. Totally Rs. 30/- and TATADOCOMO regulrly deducting my balance finally the deduction of balance stoped at @ Rs. 6.45. After that TATADOCOMO has disable my 121 services so that I am unable to resolve my issue till date.

After repeated email no positive response given by TATADOCOMO customer care executive. Please see below full conversation.

Dear Customer,

Thank you for writing to us.

We are in receipt of your email dated 25-Mar-2012; as regards your concern over balance depletion for TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

Please be informed that upon checking with our records the charges have been levied correctly for the GPRS usage in multiple sessions. Hence, we would unable to refund the amount.

For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Saifan Ganechari.
TATA DOCOMO-Customer care.

Visit us at www.tatadocomo.com for latest offerings.

-----Original Message-----
From: [protected]@yahoo.in
Sent:[protected]:52:04.0
To : [protected]@tatadocomo.com
Cc:
Subject: Re: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7084459
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,

This is to inform that no any amount as mentioned in your reply has been credited in my account till now. As of now my balance is Rs. 6.45 out of Rs. 81.

Kindly not down that after recharging from Mchek Rs. 110+10+10+10=140. Only I activated GPRS Pack of Rs. 63/- on 23 Mar 2012. After deduction of said amount my account balance should be Rs. 81. Kindly credit the outstanding amount Rs. 81 at the earliest please.

Thanking you.

Ajay Kishore Dubey

--- On Sun, 25/3/12, [protected]@tatadocomo.com <[protected]@tatadocomo.com> wrote:


From: [protected]@tatadocomo.com <[protected]@tatadocomo.com>
Subject: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7081457
To: [protected]@yahoo.in
Date: Sunday, 25 March, 2012, 9:01 AM


Dear Mr. Dubey,

Greetings for the day!

This is with reference to your email dated 25-Mar-2012 as Regards balance depletion related issue for the TATA DOCOMO number [protected].

I would like to inform you that the amount of Rs65/- has been credited to you account on 25-Mar-2012.

Please feel free to contact us for any further clarifications or call us at 121(toll free) from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.

Assuring you of our best services at all times.

Warm Regards,
Sathesh Kumar. A
TATA DOCOMO- Customer Service

Visit us at www.tatadocomo.com for latest offerings.

DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.


-----Original Message-----
From: [protected]@yahoo.in
Sent:[protected]:05:52.0
To : [protected]@tatadocomo.com
Cc: nodal.[protected]@tatadocomo.com
Subject: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7081457
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,
I am customer of TATADOCOMO mobie No [protected] since last two and half year. On 23rd of Mar 2012 I had recharged through Mchek for Rs. 100/- and get Rs. 110/- talk time being a old customer. On the same day I had recharged for GPRS pack of Rs. 63/- and get 2560MB Data balance. When I contact to Customer Care for non working of GPRS from my existing No i.e. [protected] he said your balance is too low. For accessing of GPRS main balance is Rs. 1/- must be required. On checking of Main Balance on 24 Mar 2012 I found that my Main Balance is Paise 0.74 only, and thereafter I contact to customer care again through 121, my call attended by Ms SONAM and she had said that data is now not updated you have to contact after four hours thereafter call cannot be connected again to customer care. When I call again on 25 Mar 12 around customer care not answered call and disconnected thereafter till now customer care Number not connected. For accessing of
GPRS I had recharged three times @Rs. 10/- through Mchek and at present out of Rs. 110+10+10+10= Rs. 140/-. I had activated only Rs. 63/- for GPRS pack. After deduction of Rs. 63 from main Bal my main balance should be Rs. 140+previous balance approx Rs. 4/- is only Rs. 7.55. You are requested to kindly personnaly look into the matter and instruct the customer care executive not to deduct unnecessary balance for harrasing of customer and Refund/credit the whole deducted amount Rs. 144 - Rs. 63 i.e Rs. 81/- in my main balance please. It is sixth time when my balane is unnecessary deducted since Apr 2011.

Yours sincerely

Ajay Kishore Dubey

Sir,

I activated GPRS (internet Pack) for Rs.240, 15GB (got 12 GB) with three
month validity, about fifteen days back.

Balance of my said internet pack was aprx 11 GB as on[protected]


On 24-03-12, at 7.30pm, one of my relative, unaware of said current internet
pack, again activated internet pack of Rs.5.00

At 12 night my whole balance got NIL, with the expiry of that RS .5 GPRS
pack.

I contacted to customer care, they confirmed me that earlier package
balance also got NIL with the expiry of rs.5 pack

and they are unable to activate my earlier GPRS balance.



Sir, I have unused balance aprx 11 GB, and balance validity aprx 2.5
months...& my said balance lost due to system fault.

I kindly request you to please look into the matter and please refund back
my said GPRS balance.

With hope of your cooperation.

Regards !

Asharaf Meman -M [protected]


Response from TATA docomo was :
I would like to inform you that, only one facility can be availed at one time, hence the previous GPRS balance has been forfeited.

Dear Sir,iam working as Asst professor in Vaagdevi Engg College Bollikunta,Warangal ,Andhra Pradesh, iam using Tata Docomo since 2 years and i faced lot of difficulties while using Docomo sim in my college because of no signal or very weak signal. i request you to improve the signal strength .and i bring it to your kind notice that most of my colleagues changed their mobile Sim's mainly because of this problem. and i love docomo because of offer it provides. Thank you very much in advance and i hope you look at this problem very seriously.Thank you my mail id is [protected]@gmail.com

Thank you
Seetaram

I have recharged my mobile with Rs88 sms offer pack(1ps/sms) in January 2012. It has 6 months validity. But from 22nd march i have been charged usual rates(i.e. 60ps/sms). When i ask customer care rep about this, they are saying that there isn't any offer with my number.
I asked them what offer was there in my mobile on or before 22nd(when i was charged 1ps/sms) and when does it end? the response from them is that "there was no offer for my number even on or before 22" then my " my balance was below Rs.20 on 21 and 22 of march and i have sent more then 50 sms es on those two days and how could i send those many sms with balance less than Rs.20 and no offer pack?
the answer from them is" we don't have proper details now" And its their fault they don't have proper details and they should not deny customer the service for their fault.
Leave about villages And even in Suchitra circle where many college going students and office going employees take their buses, its one of the main junction, their Tata Docomo has no signal strength.
I have called and mailed them numerous times but no responsible response

Connectindia Ltd. sold Tata Photon device to me vide their mail [protected]@connectindia.in on 25/12/11
but the connection has not been activated so far inspited ot repeated reminders/mails. The are not even
acknowledge my mails. I have asked for refund of Rs.1099/- paid to them and received by them vide their mail
dt.25/12/11.
VEENA HANDA
[protected]...