Tata DoCoMo Complaints & Reviews

I recharged from tata docomo online banking site on 24/03/2012 ,01/04/2012...amounts of 30rs and 25 rs with the following transaction ids...MSYD[protected],IB FUNDS TRANSFER-[protected] from my syndicate bank online account. i didnt get the balance or refund so...please verify or refund the amount

lodged the above complain in respect of my tata photon+ ([protected]) recharging amount of Rs.1500/- debited twice, for which I have no record or evidence from tata docomo , which is must for me. To my A/c with state bank of india.and my debit card no. 622***********42494

without my confiramation company debit my a/c twice.I do not have given instruction debit amount twice there for the second debit of Rs.1500/- stands unauthorized. In the evening due to some technical problem, the connectivity was not available, In the mean time I got the information through bank in respect of this two debits. There was no reason for me to go for making payments recharging amount twice,

Please help me to get back refund Rs.1500/- immediately. Alternately, the recharging amount of Rs.3000/- recovered as stated above be made available to me for extended validity of six months.

Please take require action immediately and inform me about the per return.

Sir,
please my mobile no. [protected]
is activate by lastnigtmustiNBsub for video without my permission.
So I request you please deactivate these service and refund this amount
for my mobile number.

Thanks
Praneesh Lal

I bought my Tata Photon dongle (Device number [protected]) on 15 march and given my address correctly but in the welcome mail my address was entered incorrectly due to which tata stopped my service on 27 march. I Filled my 1st complaint on 28 March and they assured me it would be resolved
31st march and till that time i have been visited tata photon retailer for 5 times but there was no response from there side.I have again putted up complaint on 31 st of march ....but still there is no response.

i am suffering so much because of tata photon services
i suggest you friends not to buy any services from tata as they do not know the meaning of customer satisfaction


Abhishek Jain

hi I'm from Philippines,i have friend who is there in japan already now..he send me an email last 2 weeks already to his Docomo phone but until now i cant still send him an email..they just told me that the only people can send him an email was the only people who use a docomo phone or the people who is stay in japan.. what should i do? he just only know my yahoo account, i try to use allot of accounts like hot mail, g mail, yahoo or even a japan website i try to register also just hoping that i can send him an email i try to send a mail and ask question to Docomo also...
somebody help me please...

Respected Sir

I am highly disappointed with the way TATA DOCOMO company treated me regarding my GSM connection (Mob No: [protected]).
I switched to TATA DOCOMO connection from Reliance GSM connection in April 2011 using MNP (Mobile Number Portability) service. At the time of porting, I submitted all the required documents to TATA DOCOMO office at Gaurav Tower, Malavia Nagar, Jaipur.

This number worked well for almost a year. However, on 26 March, 2012; when I tried to make a call from my number, I got to know that my outgoing service has been blocked. I was asked by TATA DOCOMO Customer Care Representative to contact to the nearest DOCOMO office.

I rushed to DOCOMO’s office at Gaurav Tower, Malaviya Nagar, Jaipur on 27th March 2012 and enquired about the matter. Mr. Sumer (office representative) asked me to complete the document verification process and submit a fresh photograph and i.d. proof. I submitted a copy of my driving license as i.d. proof along with a passport photograph and signed the form which was given to me by Mr. Sumer. He ensured me that the outgoing service of my number will be activated soon.

But, on 29th March 2012, I was shocked when I saw that my DOCOMO sim has been permanently blocked. I got very tensed and contacted again to DOCOMO office at Gaurav Tower, Malaviya nagar, Jaipur. Mr. Shantanu (office representative) informed me that your connection has been permanently de-activated due to incomplete verification. However, on my request, he saw the records and found that I have already submitted the required documents within deadline on 27th March 2012.

Mr. Shantnu didn’t provide me the satisfactory response and I contacted to Nodal Authorities of TATA Docomo. The authorities informed me that we have not received your documents at the Main Office, Jaipur and hence, debarred your sim. It was very disappointing for me that my documents were not forwarded by your Malaviya Nagar, Jaipur office.

Sir, it is clear that I have suffered due to inadequate management of this company. And the customer has been wrongly tortured even after submitting all the required documents. What is my fault, Sir? Why my sim has been blocked? It has been proved by this incidence that this company is no more trustworthy and the way they treat customers shows their negligence towards responsibilities. I am really fed up of making calls to your Nodal incharges and authorities of DOCOMO for this matter and it seems that no one is there to take care of a DOCOMO customer.

I request you to please look into the matter and help me to get my DOCOMO connection back with the same number and impose a heavy penalty to TATA DOCOMO to stop such incidences in future.
Thank You.
Yours truly,


Pankaj Jindal

DOCOMO number: [protected]

Permanent Address: Meera Chowk, Shankar Colony, H.N. 82, Sriganganagar, Rajasthan-335001
Alternative number: [protected], [protected]

My Docomo number is [protected]. Its pin number is block and wanting puk code.
so please help me to provide puk code as soon as possible

Dear Sir, Sufficient Place is available for Tower Installation. I am Interested for any Companies Installed Mobile Tower. Location :- Village –At. Post Wadwal Nagnath Tq.Chakur Dist -Latur (Maharashtra) Pincode.413529 Mobile Number:-[protected] Landline No[protected] My Name :- Satish Somnath Navane
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HELLO,

THIS IS DHIRAJ CHOUHAN HERE FROM MUMBAI HAVE GOT AN SALES CALL FOR THE TATA DOCOMO POST PAID CONNECTION FROM SOME MIRA ROAD SALES COMPANY ON DT.21.03.12 PLAN 199 AND I GOT AGREE FOR CONNECTION WITH THE CHOICE NO.[protected] FROM THE GIVEN OTHER OPTION THROUGH MESSAGE ON THE PAYMENT OF RS.350/-, AND THE COMPANY SEND THE GUY TO COLLECT THE DOCUMENTS WHICH INCLUDE MY PASSPORT PIC & XEROX COPY OF MY ELECTION CARD AS WELL AS THE COPY OF AADHAAR CARD, HE HAND OVER ME ONE TATA DOCOMO POST PAY SIM PACKET AFTER THE PAYMENT OF RS.350/- ON DT.01/2012 WITH SOME RSN NO. AND ICCID NO. MENTION THEIR, AS PER THEIR RULES & SYSTEM OF ACTIVATION AFTER VERIFICATION WITHIN 24 HOURS, I WAS REALLY HAPPY WITH THE WORDS I GOT IT AS IM ALREADY AN RELIANCE CUSTOMER ITS VERY HARD TO GO FOR SOME OTHER CONNECTION, TILL THIS THE STORY WAS OK AS I WAITED FOR NEXT 48 HOURS TO GET THE VERIFICATION DONE FROM YOUR SIDE, BUT THERE WAS NO REPLY FOR THE SAME AND SO FOR THE DOUBT AND THE QUERIES I AGAIN CALL BACK TO THAT NUMBER-[protected] ON THE NAME OF MS.SHARADA SINGH GIVEN BY THE GUY WHO CAME TO COLLECT THE DOCUMENTS, BUT UNFORTUNATELY IT WAS SWITCH OFF TILL DATE.

TILL DATE ITS ALREADY 10 DAYS GONE BUT STILL NOW THERE IS NO VIEW OF VERIFICATION VISIT OR A SINGLE CALL TO GET MY NUMBER GET ACTIVATED, THEN ALSO I TRIED TO COMPLAINT FOR THE SAME ON SOME OF YOUR CUSTOMER CARE NO.[protected], [protected],[protected] AND NODAL OFFICER NO.[protected], BUT IT WAS ALL MY WASTE OF TIME AND I DIDNT GOT ANY POSITIVE REPLY NOR THE CALL GOT CONNECTED FURTHER.

SO I REQUEST YOU TO LOOK AFTER THIS MATTER IMMEDIATELY AND CONTACT ME ON MY NO.[protected], [protected] FOR THE FURTHER PROCESS ANY ALSO I DON'T HAVE THE TIME TO VISIT ANY OF YOUR COMPANIES GALLERY AND IF NOT THEN PLEASE REFUND MY AMOUNT OF RS.350/- AS SOON AS POSSIBLE.PLEASE DONT SPOIL YOUR COMPANY'S NAME.PLEASE DONT LET ME TAKE ANY LEGAL ACTION AGAINST COMPANY.


THANKING YOU,

DHIRAJ CHOUHAN.
[protected], [protected].
29, LAXMI NIWAS, GROUND FLOOR,
ROOM NO.1, S.P.ROAD, 4TH LANE,
NAGPADA, MUMBAI - 400 008.

I purchase a TATA DoCoMo sim (mdn number [protected]) on 25th March 2012. On that very same day i dialed *191# service to activate Rs. 95 internet plan. The balance ie. Rs. 95 got deducted from my main balance immediately. I called up customer care immediately and complained them about my balance deduction and they refunded my money instantly on that day ie. 25th March 2012 and then the customer care executive told me that due to some technical difficulty this problem occurred and i can try to activate the 95 rupees plan again after 24hrs and it will work successfully then. So after 24 hours ie. on 26th i tried the same procedure as mentioned above to active the 95 rupees internet plan again but unfortunately again the same problem occurred and the balance was deducted from my main balance. I called up customer service and complained to them again about this problem and they told me that they were still facing some technical problem so they asked me to wait for 2 hours. I waited for more that 2 hours and checked my balance again and still the amount was not refunded so i called the customer care again and asked them what the problem was. At this one of the senior customer care executive asked me to wait for 48 hours and if within 48 hours my internet plain is not activated then they will refund my money. But ever after 48 hours i still didnt get back my amount that was deducted from my main balance.

Then i called up customer care again to ask why my amount is still not been refunded? At this the junior Customer Care executive told me that they can only refund the amount the first time and if second time the amount is deducted then they cannot do anything. So i asked him to connect me to his senior. He did so, and when i got connected to his senior, his senior clearly told me that he wont refund my amount back as it was my fault.

Then i complained to the nodal officer (a lady), i explained her the entire problem and she gave me a reference number ie. GBL[protected] and put me on hold to check my problem, after she resumed the call, i could hear her voice but she was unable to listen to me so she disconnected my call. Now i am not sure if they will take any necessary measures to refund the amount (ie. Rs. 95) that was deducted from my main balance. Please help!!!

Thanking you,
Yours Sincerely,
HUI AN HSUE (Edward)

Sir, I have purchased a Tata Walky talky. After 15 days from the date of purchase the speaker phone of the phone was not working. When went to hub for getting it repaired, the technician simply said that he cant repair my new phone but if required he will replace my new walky talky with LSP 350 Old model phone. Even I complained the same on online and also through telephonic to call center but no action. It seems tata docomo dosent need coustomers.

In my mobile the gamesclub was activated that takes always my Rs:5 bal DAILY ,I tried many way to deactivate it but it was not succesful please deactivate it my mobile no is [protected]

My name is Ranjan Kumar Thakur and my mobile number is [protected].I'm a faithful customer of TATA DOCOMO GSM service but due to irresponsible service of TATA DOCOMO,I lost my trust on it.On 13/03/2012 I recharged a GPRS pack of RS. 48 has a valid period of 21 days but only during 9 days it stopped working and started deducting my main balance on data usage.When I contacted the customer care service regarding this,they returned the deducted ammount and didn't returned the GPRS PACK.They are telling the the validity of this pack is over and full 1 GB free data has been used.I use this GPRS PACK on my mobile and I was never able to use even 500 MB free data even in 21 days then how can this 1 GB can be used in only 9 days?Regarding this neither they are replying nor they they are providing any sort of information.
Therefore I request you to consider these facts and let the TATA DOCOMO allow to return my GPRS PACK.

Sir,
This is to infor him that Harasment of service in the time call wich disturbance of outgoing & incomming call regarding "mcheck processing tata docomo.................." in connection with Mobile No. [protected]problem .
So, I am request you to kindly De-activate this mcheck service as early as possible.

Thanking you,
Jiaur Rahman Mondal
Hasnecha, Chak-kashipur, Birlapur City, Nodakhali, South 24 Parganas, Pin code No. 743318

mvc service was auto activated on my no. Before 4 days and deducting 3rs daily and coming a sms daily from NAZWAP that your mvc was auto renewed. In the mesage it is written that to deactivate this subscription dial 155223. I tried calling on this number a number of times but there is no proper link to deactivate this service.So please deactivate my mvc subscription from my no.[protected]

For the past 3 days Tata Docomo has been reducing balance for no reason - no calls or internet usage.
When I called Customer Care and inquired, I was told that I made calls to a certain number. When I asked what number it was, the number they gave me was my own number! Apparently, I have been calling up and talking to myself for long hours!
I asked to speak to some senior authority but I was never connected to them. I have called 5 times now, yet have not been able to get any sensible answer.

About a couple of hours back my balance was Rs. 152. An hour back it was Rs. 126. It magically increased to 142.
And now it is back to 122.
Calling customer support is of no result and they're giving ridiculous responses.

on 27th march 2012 i have recharged with rc28 as my friend said that we are getting 80rs talktime.i got 80 rs balance. as i got more balance i recharged to my family members and my friends. everyone got 80rs balance but today without any intimation they have cutted our balance and fooled every one .when i called customer care they said due to some technical problem extra money added and responded very rudely.Due to their technical problems why customers need to suffer? as we are getting more talktime some lakhs of customers recharged yesterday eventhough they dont need to recharge.with this issue i wasted my time and money also.so please file a complaint on this and help me in getting my balance back which they cutted without any intimation. my number is [protected]

Dear Sir/Mam,

I am Kumar Anshumali, my Mb # [protected].I am facing service related issue with Tata Docomo.Tata Docomo Cheating Customer by activating these services 3GSubsServCALL,CINEONE without knowing to customers.
Daily TATA DOCOMO deducting amount from customer balance without any confirmation.

These services are 2GSubsServCALL,CINEONE without knowing to customers.Daily Rs 1 get debited from my account.
Even Nodal officers are not in the position to tell anything proper about this.


Today one more surprice, i got a message from TA-NETWAP as below
Sorry, your subscription request for tata docomo CINEONE alert cannot be processed due to network problem. Please try again later.

I haven't send any request to activate the above service. Who is activating this service & cheating customers?

Please check these Complaints # GBL[protected],GBL[protected]....

Thanking You

Kumar Anshumali

Mb # [protected]

Hi,

I am using my TATA DOCOMO SIM since last 2 months till now i am able to make calls , when i tried to make call from today i am not able to connect. My Mobile no : [protected].
I am able to receive the incoming calls. Please help me in this regard.

Thanks ,
Mohan Chokkakula.

This complaint is against Tata Docomo. Adopting fraudulent practices and undue billing accompanied with charging customers wrongly against a call has become a routine affair for these people. I had recharged with an amount of Rs. 350 on 23/03/12 which was supposed to credit a total amount of talktime worth Rs. 385 going by their IVR option on customer care portal. But I have been credited only Rs. 317.32. When I contacted the customer care officials on this issue, they say that no such offer is available at present. They have been deceiving me like this on several occasions prior to this isssue also. They also charge me @50p every minute against some calls instead of 30p which I have activated for a month since 03/03/12. These corrupt people must be taken to task immediately as they have resorted to taking customers for a ride at their own sweet will time and again!!!