Tata DoCoMo Complaints & Reviews

M getting abusive calls from mobile number [protected]. Kindly help me in finding the user.

I had been using Tata Docomo 3G dongle since March-2011. Initially it had been giving an average speed of 3Mbps or more for my plan 3.6Mbps and 1250/month.

but since Sep-2011 It started giving me trouble and the scenario become so pathetic I use to get speed less than 1Mbps,
and peak hours like evening 7 to 11PM(as working people we only serf during this time being at home) I use to get less speed ranging ( 0.1 Mbps to 0.4Mbps).

So I raised customer care complained and sent them mail too.

In response Docomo technical team visited my place 3 times in one and half months, but in vain they couldn't rectify the problem and they told because of heavy load you wont be able to get this point of time same as Sat and Sunday whole day. and this took me around one and half month to come to conclusion from technical team. and they closed the call without informing me.

After this I decided to close the connection so I placed request and they canceled it in 2nd month. So even if I am not able to use the connection they have charged me with a bill of RS- 3052 for last 2 and half months.

During this course of time few personality called me from DoComo for taking the connection back and they will give me discount of from the amount 3052, and they assure me in Koramangala, signal strength become good nowadays. I got assured for next one month rental free service in that I'v shown interest and they told soon they will get back to me.

But so far none contacted me except once they sent recovery agent to my house. and now a legal notice from
In-Curia Law Chambers
Advocates and Legal Consultants

RAJANIKANTH. R . BA, LLB. By U C P
CHANDRASHEKAR. M. BA, LLB. Date 15-Feb-2012
SHASHIDHAR. T. C. BAL, LLB.
SUBRAMANI. M. BA, LLB.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

asked me to pay the amount within 7 days. So as per my experience even if you not availing pathetic service from Tata-Tele, its asking customer to pay.

below is Docomo dongle details :
DEL NUMBER
[protected]
ACCOUNT NUMBER
[protected]

I have made recharge to my mobile no [protected] for Rs 150.00 on 26.12.2011,, for which the recharge is unsuccessful.But the amount is debited from my account,and it is not refunded, Sofar I had made 2 complaints,and called the costumer care regarding the same issue,but still it is not sorted out.
The following are the mails I received as confirmation of my complaint .
Dear Mr. girish,

We have received your concern about your TATA DOCOMO Product [protected].Your temporary reference number is 401816.

Kindly allow us some time to understand and address your concern. In case we require more clarity on the issue highlighted by you, one of our representatives will call you within 6 business hours.

Upon effective closure of your concern, our representative will take you through the proceedings of this case. We will also keep you informed about the resolution through our customer care mail id [protected]@tatadocomo.com .

Thank you for your understanding and cooperation.

Regards,

Customer Care -TATA DOCOMO


Dear Mr. girish,

We have received your concern about your TATA DOCOMO Product [protected].Your temporary reference number is 409579.

Kindly allow us some time to understand and address your concern. In case we require more clarity on the issue highlighted by you, one of our representatives will call you within 6 business hours.

Upon effective closure of your concern, our representative will take you through the proceedings of this case. We will also keep you informed about the resolution through our customer care mail id [protected]@tatadocomo.com .

Thank you for your understanding and cooperation.

Regards,

Customer Care -TATA DOCOMOTransactions Details


Account Number : [protected]
Transaction Id : S17572639
Transaction Srl No. : 1
Transaction Date : 26/12/2011
Transaction Amount : INR 150.00
Original Amount : -
Original Curency : : -
Conversion Rate : -
Transaction Type : DR
Cheque Number :
Transaction Description : ECOM-TATA DOCOMO CDMA_BD SBIPG IND
Transaction Balance : INR 10,986.97
Transaction Memo

Hi,
I Mr. Alikhan Merchant. I am a user of Tata Docomo service. Two weeks before. I have purchased the new sim card. My Mob No. [protected]. Since I have purchased this Sim Card. I am facing an Network issue. I have ample of times tried caling to customer care but I am unable to contact with them. Every time I am hearing the same that "all our agents are busy with other customer. Plz try after some time". I mean what is that Am i not a customer of docomo.
So the main issue is after trying to call them ample of times day after tomrw cal got conectd i have raised an compliant regarding netwrk and the complaint number is NWK[protected]. And the resolution timing ws til today 2.35pm but stil my problem is the same no resolution is provided.
So i request you guys to solve my issue otherwise. I have to take so strict ation against this.

respected sir/madam,

My name is Tausif jalgaonkar and my mob no is. [protected], my complaint is against wrong deduction of balance. I recharged my number with 50rs and after sum hour when i check my balance its was minus by 30rs. I didnt use any vas or else. Its happen many times till now. So i want refund immediately, its head cracking thing, i am fed up of this thing so pls refund me soon. Or else i'll lodge new complaint same as it is.
Hope you will do the needful.
Thanks
Regards.
Tausif jalgaonkar
[protected]

I tried to do online recharge, but it showed error. So I tried it multiple times. There was no sucessful tansaction screen or recharge msg on my number, but my balance was deducted three times.

1. I tried online recharge from tata docomo's official site for GPRS pack of Rs. 39 that gives 2 GB for 30 days.
2. After I entered the veriication code sent to my mobile, an error was thrown, the creenshot of which I have attached.
3. So I tried it again, but the same result.
4. I again tried from different PC but again the same result.


My money has been deducted three times and no successful transaction details on internet or thru msg.

on februuary 14th i did a recharge worth 30 to my main account.on 12am the same night i activated the GPRS pack for Rs 5 which is accessible for 1 day.on february 15 morning around 7.30 am i logged on to the net.after a few minutes it was shown that my last call cost some amount around 2Rs and your current balance is .5paise.

i tried to call the customer care and it was not responding.kindly help me with a better solution or else refund the amount that i lost.please help me.

hello

Hello,
I am gone to purchase on last saturday of tata photon+ in http:/Www.Ichoose.In/Etrade/ I filled all formalities like address, verification details and I transferred money through debit card. Its show payment successful.
My caf no.Et00419900
transaction no.Miod[protected]
and also earlier I tried 4 times to transferred my money its show unsuccessful transaction. But from my bank account money already transferred till now I'M not return back.
I tried track the order nothing changes,
your order details

applicant name : mr. Siddarth p
address : no 3 revathipuram,1st street,iyyencheri urapakkam, chengalpat,603210
application form number : et00419900
tata docomo number : 0
handset model : hsia
starter pack : photon+ 1gb
value added services :
amount : rs. 1200
transaction ID : miod[protected]
current status : order is in the first stage of processing. It is being processed at our store.
Order will approximately take 3 working days (or lesser) to reach you. We value your association with us
date of status updation : [protected]:24:49

is it real site for tata for online purchase?
can I able to return back my money.....?
please help me...

Company called me & asked for caller tune I was denied to activate but Without intimation Caller tune activated,
100 Rs. charged for Caller tune,
When Called up Customer Service Executive informed No charges applied for this service but when I received bill it is charged Rs.50 per no.
Now company person asking when u called & when u deactivated all silly que asking to me.
How customer can remind this things which has no value

Dear sir

I am retailer for tata docomo I invest amount for business my sim card work one month after that card was deactivated my amount also bounth pls releas my sim
my sim No [protected]

Thanking you

Regards
T.Sathish

I, Venu Madhav bearing Tata Docomo Phone Number [protected] bring you the following few lines for your necessary action please.
I have raised a request with Tata Docomo in Sri Varsha Technologies situated at Vijayapuri Colony, Tarnaka, Secundrabad for Prepaid to Postpaid migration on 28th January 2012 with a resolution commitment within 1 week. The Agent by Name S. Srinivas has taken the activation charges of Rs. 350/- and has provided a new SIM card. The new SIM card got activated on 30th Jan, 2012 to which I got a request number RID No.[protected].
From 30th Jan to till date my connection to Postpaid has not been migrated. I have approached the agent Mr. Srinivas, telephoned care numbers [protected], [protected], 121 & even raised a complaint over mail to [protected]@tatacocomo.com but no proper response has been provided.

A complaint number GPPM07146892 has been generated but no there is no status of the complaint. I have been using Tata Docomo from the date of launch of this Network. I never expected such a poor show of Tata Docomo and is deeply disappointing.

Please look into my request and provide a solution.
Regards,
Venu Madhav
[protected]

Feng Shui messages are unwantendly subscribed, tried to unsubscribe it but its not working. Mobile Number is [protected].

Dear Sir,
i need a help from jaago grahak jaago.i have tata docomo postpaid sim my num is [protected].Sir i went to M.P on roaming i paid 1100rs bill on 2nd feb2012 since then tata deactivate my number i was out of contact with my head office nad i gave them a call on 4th feb from bhopal from my frds mobile.Coustomer care executive told me that your varification will take palce on 8 th feb2012 but sir till now my number is not activated till now please take strict action on him.i lost my job due to them plz do me favour.

Hello my name is narasimha .k, my mobile number is [protected] I need to enquirer about mobile internet so I tried to speak customer care 121 or [protected] but it's not connected and in my in total area your network is very poor. I hope kindly salvo my problem soon. Thanks.

Sear sir/Madam,
now i am a user of tata docomo cdma, but due to bad service i want to change my mobile no. [protected]. For that i applied for porting code at Jan, 13th 2012 and porting code is TE255589. I applied for porting at Jan, 16th 2012 in BSNL. But till date tata docomo cdma did not deactivated my mobile no. due to this reason i am unable to use mobile no. portability system and BSNL service.

i want to get call and sms history of a vodafone prepaid number i.e., [protected], kindly mke it as soon as possible on my email id, [protected]@yahoo.com

i recharged my mobile online. Money got deducted from my Credit Card. But nothing got recharged on my number. It took me 24+ Hours to connect customer care. Even i tried to connect them in mid night also, still the customer care is busy and call get disconnected.

Even i tried to write a mail on [protected]@tatadocomo.com, but nothing happened. It reflected that the mail is written by some human computers.

TATA DOCOMO has Pathetic Service.

I don't know why government is failed to regulate the companies so strictly. Big [censored]t......


--- Kumar

i had ported my mobile no. from airtel to docomo, after converting i cant get any incoming from AIRCEL and Airtel network of any mobile no.
called c/c but they said its from other side issue we cant solve that and also same answer from my previous service provider also which was airtel.
now 2 days goes without any call from airtel and aircel mobile no. my entire business is affected due to this issue.
whenever some one from these service provider calls me the operator says the no. u have called does not exists.
what should i do now?
my affected no is [protected].

Ref. No.: GBL[protected]
Date: 10th February 2012

Again, for I don't know how many times this has already happened, I got a call from this number [protected] while I was on another call. I was another call and hence did not pick it up. It went on voicemail. Then I automatically get a message saying that I have been charged Rs.120 for subscribing to the caller tunes service and that I have downloaded a song.

When I registered a complaint online, I specifically mentioned, that I recently recharged my mobile to keep my balance over Rs.399 to keep my Blackberry services on. At no cost did I want my emails to stop. So I asked this issue to be resolved on urgent and top priority basis. Instead I was given a time of 3 days for the resolution. Today, 11th February, my BB services have stopped because my balance came down to less than Rs.300 because of this massive balance deduction. Now I cannot use my BBM services and cannot send / receive important mails. I do not have money to make another recharge on my account. So, till 13th, I am completely handicapped.

This happens with me every month! Tata Docomo is the worst service provider! If you do not pick up their automated call, you can be automatically charged for any service. I suggest no one to buy or switch to a Tata Docomo connection.

TATA DOCOMO DOES NOT VALUE CUSTOMERS.

Praneet Tulshyan
+91 [protected]

Dear Sir,
I am Jahir From Malda West Bengal.
I am a user of Tata Docomo Mobile Telecom Service.
My Mobile Number [protected]
I bought this Connection 8 or 9 Month ego because of Quality GPRS Service Providing by The Telecome Service. I was fully satisfaid about thier service. But Unfortunatly before 3 month Ago They lost it. Exactly from December The Downloading and page Opening Speed Turn to 3-5 kbps from 30 kbps. And after Evry 30 minutes its forced to Remove Connection from Connection Maneger. If i avod to Remove active connection and start again we are not able to surf anything. Gradualy Network availablity also taking a Bad Position. When the Tower is only 400 miter away from my Home. But this is not only my home nearest area. In the whole Region.
Area is - Sujapur, Block - Kaliachack I, Dist - Malda, State - West Bengal.
Several time i try to connect with Customer Care. Maximum time get end call without response. If some time success to reach them but not get suitable Answar. Many executive reffer me to anathar Number and when i attend the Reffered number, get similar respose for anathar Number. Its make me like a fool.
When i ask them to forward me to higher rank officer, never they did it. Even i asked for my complain id. They refuse to provide it. Whats happening?

Now a Days we have a smarter choise for our service provider, that is MNP. So finaly i decide to Port my Number to Voadfone and I Do evrything which is neccessery. But they did not transfar my number to Vodafone Even after 15 Days.
I lose my 44 Ruppess of MNP Prossecing charge for Unsuccessfull Transfar.

Pls Do Something or I will Try again The Porting as my possiblity.