[Resolved]  Tata Docomo — Recharge of 501Rs successful but benefits not credited.

Hi,
I have made a online recharge of 501 RS and it showed successfull but the benifits not credited to account.

Below is the transation no of the recharge.

MSBI[protected]

When I call customer care line will be always busy. Plesae hehp me on this Let me know if you need more details.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Ahmed,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.
Hi,
Requested details as below.


Docomo No : [protected]
Alternate No : [protected]
Mail ID : [protected]@gmail.com

Plesae be noted I tried caling 121 but it always states "All our customer care executive are busy"
Also tried through chat same issue.

Also dropped mail to [protected]@tatadocomo.com


Regards,
Sajjad Ahmed
Dear Sajjad,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Issue resolved.


Thanks and Regards,
Sajjad Ahmed
today i have recharged by rs 510 but i have not get the benefit of rs 585 as per your top up plan my m no is [protected] and trance id is [protected] pl look into and give full credit as per scheme
Hi, can you please tell where is the 501 scheme in tamil nadu? I can't see that online recharge site. I want to recharge it soon.

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