Tata Docomo — Recharged but offer not working | |||
Sir/mam, I am Sumanth and using Tata Docomo SIM([protected],[protected]). For [protected] i have recharged for 38/- rs for SMS pack, but still the Docomo is charging standard rates for my SMS as 60 paise for local and 1.50 rs for STD messages. For this issue i have called customer care helpline for assistance but they are not answering for my questions. After that i tried to call them but its not connecting next time. Really the worst service by this network. For [protected] today i.e 03/02/13 I reached for Rs 5/- through online as data voucher, but I didn't get any data balance i got 10 free minutes valid for one day. In online its mentioned clearly as free 50mb valid for one day. but they have cheated me, so i called Customer-care for this issue just they replied as 'our website didn't got updated so its your mistake we cant do anything they replayed..i got anger and asked for the data offer but they said please wait we ll transfer you call to our higher executive for more assistance..so i waited in call hold for 28 min but call automatically got disconnected...This type of problems I faced many times in Tata Docomo. The worst network in the world,, thanks & Regards, Sumanth kumar [protected] Was this information helpful? | |||
 3 Comments | |||
Comments
Dear Sumanth,
We Called you on [protected] but the same was not responded. Kindly informing you that there is no recharge found for Rs. 38/- in the account. However, request you to revert us at [protected]@tatadocomo.com for better assistance. Also, informing you the recharge has been revised from the month of JAN?13. However, for the number [protected] on recharge of Rs. 5/- GPRS balance is not available now.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We Called you on [protected] but the same was not responded. Kindly informing you that there is no recharge found for Rs. 38/- in the account. However, request you to revert us at [protected]@tatadocomo.com for better assistance. Also, informing you the recharge has been revised from the month of JAN?13. However, for the number [protected] on recharge of Rs. 5/- GPRS balance is not available now.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Seriously!! tata docomo customer care service is now turning to worst now, , same issue happened with me, , i called at customer care, , call got connected but i was not able to talk to customer care, , call got disconnected, , at the same time, , i got a msg that you have been charged 50p to call at customer care, next day when i discussed my issue with customer care executive he took around 20 minutes to understand the problem, and promised me that your deducted amount will be returned in 24hours, but till today i haven't got my balance back, , and the next dat on calling to customer care he said that he is going to transfer my call to higher executive. I waited for more than half an hour to get the call finally connected, , ,
TATA DOCOMO is now hiring worst customer care executive at the same time it is becoming worst service!!!
TATA DOCOMO is now hiring worst customer care executive at the same time it is becoming worst service!!!
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Customer Care
Tata DOCOMO.