[Resolved] Tata Docomo — Unauthorized deductions from balance
My pre-paid account number with tata docomo is [protected]. An amount of Rs.30/- is made autocratically on 25.2.13, towards riya services. I tried to unsubscribe through the number provided in the message. As well as, I lodged a complaint at the docomo site. No refund of the deduction made so far.
My request is : Why should I pay for the services I have never requested for???
I need the mobile services only for talking with my friends and family. I do not request for any other services from the service provider. Moreover, this deduction is made on their own and even after complaints, they do not make the reimbursement. This is not the first time, this type of deductions are made. Twice earlier also same way it happened and after making complaints, refund was made. This time, no refund of Rs.30/- is done. Where else to addresss??? Hence this complaint with this forum. Do take up at the proper levels and arrange refund.
It is infered that the call centre numbers for deactivation of the unauthorised services of bsnl as well as tata docome is same (155223). Any scam done through the call centres?????
Complaint marked as Resolved Aug 13, 2020