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Tata DoCoMo Complaints & Reviews

www.tatadocomo.com

2.7

Updated: Aug 21, 2025

Complaints 9255

Resolved

4180

Unresolved

5075

Good! Tata DoCoMo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Tata DoCoMo step up their efforts to fully resolve all complaints 👍

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Tata DoCoMo reviews & complaints page 304

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Address: Pune, Maharashtra

Hi,

I recently ported form Uninor to Tata DOCOMO, but I am very much upset with the network.

Network strength is very very low in my office and home as well. I am planning to again port my number to some other telecom company.

Request you to have a look in this matter.

Thanks & Regards

Deepali

P.S. : You can contact me on [protected]@gmail.com

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 4, 2013

Verified Support

Dear Ms.Deepali,

Kindly provide us your Tata DOCOMO number, your alternate contact number so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

D

Deepali More 2

Mar 7, 2013

My contact number is [protected]
Alternative Number [protected]

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Address: Hassan, Karnataka

Sir,

I did a special recharge on my tata docomo number [protected] on 02.03.2013 with the following details as per the display on website tatadocomo.com/online-recharge.

Voucher Name - Plan Voucher
Amount (Rs.) - 129
Talk Time (Rs.) - 0
Processing Fee (Rs.)-114.81
Service Tax(%) -12.36
Benefits / Description - All India calls @ 1p/ 2secs. (30p/ min.). Validity : 180 Days

But I got a confirmation SMS as follows:
Validity - 120 days
All local calls at 1p/2sec
tranc id 741104228810000043009865

Please recharge my number as per the display on the website.

Regards
Rajan

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 4, 2013

Verified Support

Dear Mr.Gopal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2013

Verified Support

Dear Mr. Rajan,

We would like to inform you that as per our records recharge benefits of Rs.129/- is updated successfully towards your Tata docomo number. Hence we request you to check the same .

Thanks and Regards
Customer Care
Tata Docomo

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Address: Madhya Pradesh

I have tata docomo sim no[protected] ^mob nokia 311,ipurchase 3g plan of 250 rs in jan 30days ^feb 30days
but it does not activated by tata docomo, in place of tata if 6yrs child get some food ^ don't pay to owner he will be punished,but no budy can do
anything against tata .I suggest to indians please dont purchase tata docomo 250 3G plans ,I will post this mail daily to all web sites .

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 4, 2013

Verified Support

Dear Mr.Choudhary,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2013

Verified Support

Dear Mr. Choudhary,

We would like to inform you that as per our records recharge benefits of Rs.250/- have been successfully updated towards your Tata docomo number.

However for accessing unlimited data on your Tata docomo number kindly send a SMS as HVC to 52270.Upon which you will receive GPRS settings on your Tata docomo number.

Thanks and Regards
Customer Care
Tata Docomo

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Address: Surat, Gujarat

I m tired to company call and I was so many time complain about this problem but they are not given Me proper solution. And they was so many time with out my permission active any scream and balance cut. Them network and Internet facility Also so poor. They advertise unlimited net then after they are not provide service. Their network was so poor after 1 gb net plan poor.

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 4, 2013

Verified Support

Dear Mr.Patel,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Nashik, Maharashtra

On 18 Feb 2013, I recharged with 90 rupees 600 MB 3G data for 30 days as they offered me in the message.
But I used only 200 MB and pack expired even its not been a month and 600 MB benifit.
I called DOCOMO care at the most 4 times.
when their executives denied my request I requested to transfer call to immediate senior level and still not getting any response.
Please look forward to it.

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 2, 2013

Verified Support

Dear Mr.Ahire,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Maharashtra

4 Different Value Added Services got activated from DOCOMO on my no.[protected]. I was just surfing the net and 3 times some unnecessary service got activated.
Balance of around Rs. 180/- got deducted, which is a Wrong Deduction.
Please restore back my Balance.
Thanks in Advance.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 2, 2013

Verified Support

Dear Mr.Bairwa,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

respected sir i am using iPhone 5.i have recharged for 250 i have typed vpn as TATA.DOCOMO.INTERNETHVC i have used for 5mins all my balance was detected without any reason my mobile number is [protected] i[censored] neglected my message or do not respond in 12hrs i will change this faking network..expecting that u will respond to my request and ur customer service is worst

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 2, 2013

Verified Support

Dear Mr.Nara,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 13, 2013

Verified Support

Dear Mr. Nara,

As per the discussion over call on your number [protected] we would like to inform you that we have registered the complaint regarding balance deduction vide docket number PBR12190989 and the same will be resolved by 11-MAR-2013 17:14:15

Thanks and Regards

Customer care

Tata Docomo

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Address: Bathinda, Punjab

that on Bhatti road there are three shops selling mobiles without bills and nobody is taking any action. police is involved in matter. for recharging the sim the shopkeepers take overcharge and use abusive language. i am an advocate and serving this representation for cancellation of sale certificate of these shops. without checking ID proof these are allowing sims.

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Address: Vadodara, Gujarat

Dear Sir/ Madam,

My name is Amit i am a Docomo User my phone number is [protected] When ever i try to connect to the internet the phone shows that "temporary network problem link not available" Error i have tried using different phones and i got the same error. Kindly help me on this issue.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 2, 2013

Verified Support

Dear Mr.Iyer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 11, 2013

Verified Support

Dear Mr. Iyer,

As per the discussion over call on your number [protected] we would like to inform you that your Tata docomo number does not hold any GPRS balance. Hence we request you to recharge with any GPRS balance any enjoy the services.

Thanks and Regards

Customer care

Tata Docomo

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Address: Satna, Madhya Pradesh

i cant access internet and after trying for 10-15 times it get connected and disconnect again after 30 mins pls help
mob no. [protected]
[protected]@gmail.com

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D

deepak chaudhory

Mar 11, 2013

same problem here,
my no. [protected],
[protected]@gmail.com

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 11, 2013

Verified Support

Dear Mr. Khan,

We tried calling you on your number [protected] but it was not responded. However in order to proceed with your complaint, we request you to revert with the mentioned details to assist better:

¿Name of Access Point:

¿Symbol displaying (E/G):

¿Error prompt:

¿Is it related to any particular time?

¿Is it related to any particular Site?

¿Handset Type:

¿Your city:

¿Area /Sector/ Street Name/Landmark:

¿Village / post:

¿Zilla / tehsil:

¿District:

¿State:

¿Pin code:

¿Indoor/Outdoor:

¿No. of signal bars:

¿From when you are facing this problem:

¿Alternate number

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 11, 2013

Verified Support

Dear Mr.Chaudhory,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

R

Rmshd

Aug 27, 2013

Me too face same problem
[protected]
[protected]@gmail.com

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Address: Thane, Maharashtra

SIR, I AM THE REGULAR CUSTOMER OF TATA DOCOMO AND MY MOBILE NO. IS [protected] FROM LAST FEW MONTHS I WAS NOT USING THE SAME NO. BUT FEW DAYS AGO I STARTED THE SAME NO. AND RECHARGED WITH RS. 95 + 30 TOTAL 125.00/- AND I ALSO USING THE SAME BUT AFTER ONE WEEK MY NO. HAS BEEN SWITCHED, AFTER ASKING WITH THE CUSTOMER CARE THEY ARE SAYING THAT YOU WILL NOT GET YOUR BALANCE AND NO SIM WILL BE ACTIVATED. IF THEY WANTED TO DEACTIVATE MY SIM THEN THEY SHOULD INFORM TO ME BEFORE DEACTIVATING THE SAME. PLEASE HELP ME

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 4, 2013

Verified Support

Dear Mr.Nagendra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2013

Verified Support

Dear Mr. Nagendra,

We would like to inform you that as per our records we found that your Tata Docomo number [protected] permanently disconnected on 23-FEB-13 due to non usage since from six months and we are unable to provide you the same number. Further, we request you to kindly purchase a new number.

Thanks and Regards,

Customer care

Tata Docomo.

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Address: Bangalore, Karnataka

Dear Sir,

I had raised account closure request(Service Request No.[protected] for my Tata Docomo 3G Dongle (Photon No. [protected]) on 22/10/2012. On the first place, 21 days were taken to process this request. Finally, got a confirmation that my account is closed on 12/11/2012. While making account closure request, I asked them to settle my refundable security deposit Rs.1000 which was not done. Even after that, they kept on sending bills and continously calls were made to me. I explained my scenario to each and every customer care executive and in response got assurance that my matter will be resolved in 1-2 days. Nothing happened.

Finally on 11/02/2013, I got call from Tata Docomo Legal Department - which asked me to pay Rs. 705 for matter closure. I asked about the details for remaining amount but they didn't provide any explanation on that. When I told him that I won't be paying this amount, he asked me to come to court near Majestic,Bangalore. As I have migrated from Bangalore and going back to bangalore was not a possible option for me, so finally I agreed to pay Rs.705 with the assurance that I won't be receiving any further calls and bills from Tata Docomo.

And today, I got another bill from them.

What sort-of disgusting service is this. I hold high regards for brand like TATA but DOCOMO is a black spot on it. I'm seeking advice on filing a legal case against them. Trust me, this will be done. What they want me to do - pay for a closed account. Are you running your organization using pen and paper ? No Database record ?

Sanket Dangi

Aug 6, 2021

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 1, 2013

Verified Support

Dear Mr.Dangi,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 13, 2013

Verified Support

Dear Mr. Sanket,

We would like to inform you that the complaint docket number[protected] has been registered with the resolution soon.

Thanks and Regards,

Customer Care

Tata Docomo.

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Address: Tamil Nadu

I bought a docomo sim [protected] on 21st feb in KARAIKUDI, TAMIL NADU. It hasnt been activated yet... :-(
There is no proper responce from dealer.I bought it using my dads name M Nachiyappan, providing his driving license.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 1, 2013

Verified Support

Dear Mr.Nachiyappan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 13, 2013

Verified Support

Dear Mr. Sreenivasan,

We would like to inform you we are unable to trace the records with the given number. Hence, kindly request you to visit your nearest Tata Docomo outlet in this regards

Thanks and Regards,

Customer Care

Tata Docomo.

S

sumitsam

May 9, 2013

My tata docomo number is [protected].I have purchased it on 30th april and submit all required documents.They told me that sim will be activate within
3 days. But still sim is not activated.It's bangalore Sim.
Now tell me what should i do? i am new in bangalore.

S

sasi_vec

from Delhi, Delhi

May 23, 2013

Hello,

I have purchased a new tata docomo sim 4 days back by submitting all the required documents and the number is [protected]. They told me that sim will be activated within 2 days. But still sim is not activated.It's bangalore Sim.
Now tell me what should i do? i am new to bangalore.

C

c j mathew 09

from Mumbai, Maharashtra

Jun 19, 2013

I bought a Tata docomo sim with no. [protected] on 18th June. Irrespective of the dealers promise, it is not yet activated and no feed back from the dealer or docomo - This is in Bangalore.

V

vigneshwaran88

from Coimbatore, Tamil Nadu

Jul 4, 2013

even my Sim is also not activated i bought a Sim rs.100 on Monday

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Address: Mumbai City, Maharashtra

after buying a Tata Docomo( account no[protected]~~M[protected] last month. For the last
> one month I have made at least 100 calls to your customer care .
> There are list of issues faced by me
> 1 I was given a faulty instrument which was second hand which took 20 days
> to get it replaced
> 2.Now I have been provided with instrument where sound quality is so poor .
> 3.I HAVE BEEN TRYING TO ACTIVATE INTERNET BUT UNABLE TO DO SO AS YOUR
> CUSTOMER CARE IS TOTALLY USELESS .they don't know how to talk to costumer
> .
> ON CALLING CUSTOMER CARE THEY DON'T HAVE ANY SOLUTION FOR ANY QUERY THEY
> ASK US TO GO TO TATA DOCOMO OUTLET EVERY TIME.
>
> request you not to SPOIL TATA's name which has been created because of
> business ethics maintained by them .
>
> Regards
>
> Manish Malhotra
> MUMBAI
> contact no[protected]
> Mobile No. [protected]
>

Aug 6, 2021

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 1, 2013

Verified Support

Dear Mr.Malhotra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 14, 2013

Verified Support

Dear Mr.Malhotra,

As per the discussion over call on [protected], confirmed that the issue has been resolved regarding the calling and internet services. However, we request you to kindly revert us at [protected]@tatadocomo.com for further assistance.

Thanks and Regards,
Customer Care,
TATA DOCOMO.

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Address: Pune, Maharashtra

Dear Concerned,

For a Post Paid plan of Rs. 249/-monthly plan for Number [protected] ( with Advance refundable deposit of 500/-) the SMS informed bill raised after 15 days or so comes to 2773/-.
I am not at all satisfied by your post-paid services. Kindly refund 250/- (to my below mentioned pre-paid account) remaining after deducting 249/- for the plan.

Thanks and Best Regards
Jagatjit S. Bedi
[protected](Pre-Paid)
(I am using pre-paid tata DoCoMo 3G e-stick and pre-paid mobile connection and am happy with what ever the service has to offer.)

Aug 13, 2020

Complaint marked as Resolved

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N

naveen verma

from Gurgaon, Haryana

vodafone postpaid 249plan — reqst to not received of bill

Dear sir ,
i am using 249plan but not received of bill last 2month but called in care so find that your bill dicpach or received your father /mother but our family any person not received bill then can you help me in this metter very fastly or who is name of persone when my bill dispatch our home please completed detalis of door step side by side in future my bill only send our emil id - nnaveen _verma @rediffmail.com hard copy of bill very fastly stop i am waitting your action

Bill of 2773/- on a plan of 249/- (with refundable deposit of 500/-) - Comment #1786023 - Image #0

B

balu902

Mar 1, 2013

All post paids are waste paids.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 1, 2013

Verified Support

Dear Mr. Bedi,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2013

Verified Support

"Dear Mr. Jagatjit,

We would like to inform you that as per our records we found that there is no wrong billing and you have been charged correctly as per your usage beyond the credit limit and there is an outstanding amount of Rs.2773 and request you to clear the outstanding amount.

Thanks and Regards,

Customer Care

Tata Docomo.

J

Jag.s.bedi

from Bengaluru, Karnataka

Mar 16, 2013

Dear Customer Care,

Thanks for responding.

My Usage:
1. Voice: Well withing the 249/- plan usage free minutes.

2. Data: Fee Data usage of 300mb on 2G network within the 249/- plan.

My Complaint:

I). No intimation and disconnection on exceeding 300mb usage limit to customer.

ii). Inspite of my repeated calls to customer care for disconnection, no one is willing to issue ticket to that effect.

iii). I have had similar cases with BSNL, Punjab(Chandigarh) Broadband connection (which never got installed on time) and I ended up using Net-Connect with similar consequences. Result, Fault on their part to deliver services on time, consequentially disconnection with apology.

Also, Vodafone, Gurgaon. Thinking they are professionally sound network.(Turns out they are as worse). Consequently disconnection with apology from network for the inconvenience caused to customer.

Now, this is the third time I have opted for a post-paid connection, as sold by one of you salespersons for being cost effective, considering options, I opted for one pre-paid( which I am still using) and One Post-paid, in question.

iii). Let me bring to your notice that a 2G data pack costs Rs. 51/- (2GB download Post Paid) and Rs. 69 /- (2GB in pre-paid) in TataDoCoMo postpaid, please correct me if I am wrong. On what basis is tata-docomo post-paid charging customers such exuberant charges for data usage, knowing very well that the customer will not pay.

This seems to me big tele-com scam to extort money from post-paid customers.

My response:

Please adjust data usage as per market packages to commensurate bill data usage exceeding 300mb limit. which in no case should exceed 69/-
That makes my bill Rs. 249/- +69 /- (2GB data 2G spectrum) = 318/-

I have already paid advance of 500 /- as security deposit. kindly deduct 318/- and refund 500-318 = 182/- to my [protected] pre-paid account of Tata-DoCoMo. kindly intimate by mail or sms to that effect.

And subsequent disconnection, As there is no point in continuing it further, I am happy with Post-paid connection, lot less headache and unsolicited court notices.

Thanks and Best Regards
Jagatjit S. Bedi
[protected]

J

Jag.s.bedi

from Bengaluru, Karnataka

Mar 16, 2013

Correction:

And subsequent disconnection, As there is no point in continuing it further, I am happy with pre-paid connection, lot less headache and unsolicited court notices.

Thanks and Best Regards
Jagatjit S. Bedi
[protected]

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Address: Darbhanga, Bihar

i have rechaged my mobile no-[protected] of bihar number of Rs 46 plan to get roaming free in tatadocomo. i got confermation also. but when i am recieving the call it cuts the money from my main account. incoming call is not free.

So, please help me in this regard.

thanks

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 1, 2013

Verified Support

Dear Mr.Kumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2013

Verified Support

Dear Mr. Abhinaw,

Tried to call you on [protected] but the same was disconnected by you. However, we would like to inform you that the roaming plan will be applicable when you are under Tata Docomo signal location.

Thanks and Regards,

Customer Care

Tata Docomo.

S

Sandyjr

from Noida, Uttar Pradesh

Mar 13, 2013

Hi,

Today I've called Tata Docomo customer care and inquired about Free Roaming Plan, but they told me that no plan is available right now and you will be charged 1rupee/min.But I've heard about plan 46 for free roaming.Can any one tell me whether the plan is there or not?

Thanks & Regards,
Siva.

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Address: Thane, Maharashtra

Hi,
MY Tata docomo no is [protected]. Tata Docomo is activated some services on my mobile without my knowledge and cut the balance as a change for that.
Services which is activated on my mobile is below hoppers and must buy(Rs 9 each)
Eventhough i didn't send any message and didn't call any number but they activated the services.

I want my money back.

Aug 8, 2021

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 1, 2013

Verified Support

Dear Mr.Kadri,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 11, 2013

Verified Support

Dear Ms. Ummul,

As per the discussion over call on [protected], we would like to inform you that the Vas service has been deactivated and also an amount of Rs. 7.68/- credited back to the account as goodwill.

Thanks and Regards,

Customer Care

Tata Docomo.

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Address: Chandigarh, Chandigarh

I have TATA DOCOMO number:- [protected].
I am getting unwanted flash ads, and even if I click on 'cancel' on that ad, Rs. 30 get deducted from my account. This has been happening from few days. I have even complaint about it to docomo customer care and also enabled the DND service, but still getting these flash massages and they are deducting huge amount from my account. 1st time they have returned my money, but after that they have been refusing to revert my money back. I have even emailed tata docomo about my issue but I have not recieved any mail back. Please let me know what should I do.

Regards,
Deepinder Singh

Aug 13, 2020

Complaint marked as Resolved

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A

Abhishek Dhamankar

from Mumbai, Maharashtra

Jan 11, 2011

Tata Docomo — money back

Evey time my money detected by company though i am already unsubscribed the service pls consider my request

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 1, 2013

Verified Support

Dear Mr.Singh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 11, 2013

Verified Support

Dear Mr. Deepinder,

As per the discussion over call on [protected], we would like to inform you that the Vas service has been deactivated and the amount of Rs. 70/- credited back to the account as good will and the complaint docket number PBR12190142 has been registered with the resolution date as on 05-MAR-2013.

Thanks and Regards,

Customer Care

Tata Docomo.

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Address: Hyderabad, Andhra Pradesh

am a customer of Tata Docomo. My mobile No. is [protected] (Andhra pradesh-hyderabad). It is very difficult to contact their customer care. This company has activated a Parde ke peeche pack and deducted Rs.30.00/- from my balance. I received their message only today - 27.02.13. They said that I activated it on 27.02.13.This they have done without my consent. They have automatically activated the pack. I have not activated this pack. I could not get their customer care to deactivate this pack. Earlier also, this company has activated a pack and deducted Rs.60/- from my balance. Once I have told them to stop sending all company messages/packs. Could you help me to get back my balance ?

I mostly unanswer docomo calls for same reason and I never replied to their messages.
Please look into this as soon as possible

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 1, 2013

Verified Support

Dear Mr.Reddy,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

C

Ch Vishal Reddy

from Pedana, Andhra Pradesh

Mar 4, 2013

STILL NOT SOLVED!!

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2013

Verified Support

Dear Mr. Vishal,

As per the discussion over call on [protected], we would like to inform you that the amount of Rs.32 has been adjusted in the customer number and VAS service has been deactivated no issue now.

Thanks and Regards,

Customer Care

Tata Docomo.

C

Ch Vishal Reddy

from Pedana, Andhra Pradesh

Mar 18, 2013

am a customer of Tata Docomo. My mobile No. is [protected] (Andhra pradesh-hyderabad). It is very difficult to contact their customer care. This company has activated a news pack Rs.30.00/- from my balance. I received their message day before yesterday. They said that I activated .This they have done without my consent. They have automatically activated the pack. I have not activated this pack. I could not get their customer care to deactivate this pack. Earlier also, this company has activated a pack and deducted Rs.60/- from my balance. Once I have told them to stop sending all company messages/packs. Could you help me to get back my balance ?

I mostly unanswer docomo calls for same reason and I never replied to their messages.
Please look into this as soon as possible

V

vanakam

from Guntur, Andhra Pradesh

May 27, 2013

I am karthik mobile no:-[protected] from Hyderabad Andhra Pradesh.There was an activation done by the company(docomo) about weight loss pack and 30 rs was cut from my balance.Though i immediately called customer support[protected], they said the servers are down/busy and try again.So the next day[protected] i tried calling there was no connection to customer support.On the third day[protected] when i called they are saying you can only complain before 48 hrs after activating the pack and are not going to resolve my issue.Though i haven't activated the pack, the customer support is saying i activated the pack through some dive-in option, which i haven't done.Please resolve this issue.

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Address: Krishna, Andhra Pradesh

Deducting money from my account by automaticaly adding value added services without my request
R/Sir,
My mobile No. is [protected]. I have taken services of Tata Docomo Company.

Company automatically added Value Added Services on 26.02.2013 and deducted Rs. 30/- from my account and sent messages as below
"Hi! You have successfully subscribed to offer of the day service on TATA at Rs30/30days till 28 -mar." from TD-56660 and

Sir i have not applied any type of request to Tata docomo company to give me such services but company is cheating me and deducted my money.

Kindly make justice with me.

Dipak Gotey
mob no: [protected]
alt mob no: [protected]
email id: [protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

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A

Anil Kumar

from Mumbai, Maharashtra

Feb 27, 2013

money refund to account of docomo

A

Anil Kumar

from Mumbai, Maharashtra

Mar 8, 2013

thank q very much

A

Anil Kumar

from Mumbai, Maharashtra

Mar 8, 2013

Tata Docomo — Deducting money from my account by automatically

Deducting money from my account by automatically adding value added services without my request

R/Sir,
My mobile No. is [protected]. I have taken services of Tata Docomo Company.

Company automatically added Value Added Services on 03.02.2013 and deducted Rs. 14/- from my account and sent messages as below:

"Hi! You have successfully subscribed to ENDLESS MUSIC at Rs.14/- for 7 days through WEB. Auto renewal on[protected] To Stop, Dial 155223 (Toll free) from TD-59090.
Then after I will unsubscribe the offer due to avoid auto renewal, by dialing 155223 they will unsubscribed on[protected] at 08.40 PM

Sir i have not applied any type of request to Tata docomo company to give me such services but company is cheating me and deducted my money.

Kindly make justice with me.

anil kumar k
mob no: [protected] lt mob no: [protected]
email id: [protected]@gmail.com

A

Anil Kumar

from Mumbai, Maharashtra

Mar 8, 2013

Kindly make justice with me,
and the amount credited to my TATA DOCOMO account

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 11, 2013

Verified Support

Dear Mr.Kumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 12, 2013

Verified Support

Dear Mr. Anil,

Tried to call you on [protected] but the same was not switched off. However, we would like to inform you that the amount of Rs.30 has been adjusted in your account as goodwill and the VAS service has been deactivated.

Thanks and Regards,

Customer care

Tata Docomo.

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