Tata DoCoMo Complaints & Reviews

HI
RECENTLY I AM PURCHASED OF PLAN 250 RS DOCOMO. THAT PACK THEY PROMISE TO GIVE 1 GB FULL SPEED 3G DATA (THIS TIME I HAD GIVE AROUND 8 MBPS) AND THEN UNLIMITED 2G AT A SPEED OF 64 KBPS. BUT IN ACTUAL THE SPEED IS NOT GIVE MORE THAN 6-7 KBPS. THEIR IS NOTHING PROBLEM FROM TOWER OR DEVICE WHICH I USE. AND TOWER ALSO NEAR 8 METERS.WHEN WE RECHARGE OTHER PACK THEN SPEED GIVEN TO ABOUT 100 KBPS. BUT WHEN I 2G UNLIMITED SURFING SPEED NOT GIVE MORE THAN 6-7 KBPS WHENEVER THEY PROMISE AROUND 64 KBPS. THERFORE THEY DONT GIVE SPEED AROUND 64 KBPS. I AM CALLING CUSTOMER CARE BUT SOMTHING TELLING REFRESH SETTING,DELETE COOKIES,OR TELLING NOTHING PROBLEM DOING ON UR SIM,GET SETTING,OR MORE MUCH. I TRYING SOMTHING WHICH TELLING CUSTOMER CARE. I CHANGE MY LOCATION TO ANOTHER TOWER ALSO BUT SPEED IS 6-7 KBPS. THIS IS CHEAT THAT TATA DOCOMO CREATES TO CUSTOMERS. THEY CHEAT TO CUSTOMER CARE.

ANOTHER PROBLEM IS THAT WHEN WE PURCHASE 250 PACKS THEY CAN AUTOMATICALLY ACTIVATED OTHER SURVICE IN SURVICE SUCH AS CRICKET PACK 30RS FOR 30 DAYS BUT IN ACTUAL THEY DEDUCT 30 RS PER 5 DAYS. AND THEY PROMISE TALKTIME 250 BUT TALKTIME DOES NOT 250 IT IS 212 RS.THIS IS COMPLET ABOUT 250 RS PLANS ABOUT SPEED AND OTHER THINGS

hello sir,
i have blocked my sim car mistake while going through the security settings of my handset . now its asking to enter the PUK code.. can i please get PUK code number . my mobile number is [protected]

Hi I am Vinay Shankar, I have a Tata docomo 3g connection with the number [protected]. I had called their customer care and had asked them to cancel the connection on[protected]. Somebody called me back from cancellation team and asked me to retain the connection, but i told them clearly to cancel it. I had even taken a referance #[protected]. on 18th march when i followed up for the bill which i had received they said no such complaint number existed. And they gave a new number #[protected] and they said I will get a call from their cancellation department within 4 hours, its been 5 days no body has called till now. I just want this cancellation to be proceeded. And I will not pay the bill from the period Jan 20th 2013.

Dear sir/Madam,
I have recharged my mobile no [protected] with Rs.666 on 16th March,2013.Till March the plan(Rc 666) was unlimited calls to any network but the plan has been changed now as 4000 minutes/month.The issue is that,I have received the Rs.666 in my main balance as talktime instead of getting 4000min and also I was being charged 1.2paise/sec.I called from the no [protected] to comlain regarding this twice to Tata docomo customer care.They replied that, we will take the complaint and resolve within 2 hrs but no action was taken.Finally,when I tried for the third time they disabled the option for my number to connect to customer care.I was getting a message saying that "all our customer care representatives are busy.Kindly drop us a mail.So I tried from a different number.After listening to the issue,they sai sorry and again they disconnected my call and disabled the option to connect customer care for that number too.I pleaded the customer care representative to forward my call to their supervisor but they didn't.
Interestingly,even the customer care representatives don't know the details of the new plan.When I simply asked the Rc666 plan details,they told me unlimited calls to any network for 28 days.When I contacted the hyderabad customer care they said that they are not sure about this plan and so they stopped recharging customers with Rs.666.I even received a message "Enjoy unlimited calls to any network with Rs.666 recharge"sms dated 21st march,2013.Kindly help me with this issue.I was using the same plan for the past 6 months.

sir myself jitin saxena my prepaid number is [protected] .
On 21 march 2013 @4pm i got a message that you had download callertone of rs 35.but this callertone was imposed on me without my concern.
On that day i'd talked your executive Mr Tushaar& Mr Akshey singh chauhan but both of them talk me in abusive and in harsh manner.
So right now i have no option for complaining to higher authority.
Sir please take matter seriously and return my 35 rs as it was false deducted by my account..

Thanking you
Jitin saxena
[protected]

Sir/Madam

My self Vishal I had tata docomo sim on rental base i pay all dues to tatas office with my proof and photograph but till this sim working but i never used this sim because at my place i never received signal of this sim but company dont stopped this sim till they send me bill and collections agents threat to me by phone and by meeting on my place sir company cheated me i paid four time please check all the details after the checking you find the reality of calling data .Sir First time when i paid all dues then collection agent told me about id proof and photograph and request letter to stop all the services i gave them but after month i get new bill i complainted to tata docomo office and customer care but they told sir pay again after that we give you waver and sim will stopped but still i get bill again .I called cutomer care from my working number.Sir, i humbly request please solve my problem i have no more money to pay them..

case mobile no..[protected](Tata docomo)

my contact no.[protected]

I took a new tatadocomo prepay connection at Kerala . I got some flash message on my mobile after some days and when i tried to click on the notification bar by seeing a star sign they charged me Rs 25 , On contacting the customer care they are saying it is some flash message (TOMContent478 is a chargeable link you have accessed in your handset )which I never subscribed. Please stop this unethical practice to make more profit .This is not one off case I cud see lot of complaints regarding the same issue in www.consumercourt.in ,www.grahakseva.com and http://www.consumercomplaints.in. This is very much annoying to customers . I do recharges to make call SMS and use 3G and no other service is activated. On contacting the customer care they are saying they cannot stop doing it and what they can do is just take this as a feedback . This is pathetic..

They are telling to visit their outlet. I have the full chat history with me. If you want I can attach here,
{Venkat} Please do visit the outlet and get your issue resolved directly sir. As there is no option from our end to do anything on the issue
{Venkat} Hope your issue will be resolved by them

I don't understand how this kind of service help them to retain customers

Name : Vinu Moncey
My Tata Docomo Number : [protected]
Alternate Number : [protected]
EMail : [protected]@yahoo.com

MY NUMBER-[protected]
MY [protected]@YAHOO.COM
MY ALTERNATE NO-[protected]
I RECHARGED FROM TATA DOCOMO SITE FOR 95 RS DATA PREPAY PACK ON 19MARCH 13 BUT IT FAILED AND MONEY WAS DEBITED FROM MY ACCOUNT,SO I RECHARGED FOR 95 DATA PACK ON 20 MARCH 13 FROM A VENDOR.I PAID FOR THE FAILED RECHARGE FROM MY SBI ACCOUNT THROUGH ONLINE TRANSACTION.THE BILL DESK TRANSACTION NUMBER IS MSB[protected]IGH0578179.MY MONEY MAY PLEASE BE RETURNED.

Tata docomo deducted 49.00 rupees without my knowledge on 20 mar 2013 at 8:15pm my mobile no is [protected]. Please refund my balance docomo.

I am getting notices from Tata Docomo to pay Rs. 2770 towards my outstanding bill for my No. [protected] (Disconnected). I have raised below concerns related to bill amount with the company since Oct 2012 but till now I have not received any explaination around it. I am ready to pay any amount which I fairly owe to the company but I need answers to my below questions before I make any payment.

Q1) My credit limit for my Post-paid connection was set for Rs.1300, how come my outstanding bill amount grown to Rs. 2770?
Q2) Explain what is "LATENIGHTMATSopup" & "Aamir"? I have been charged @ Rs.99/sec for LATENIGHTMATSopup twice & once @ Rs.49/per Sec for Aamir total Rs. 247.
Q3) What is "kissing Tips" ? I have been charged Rs. 40 for RN+SUBGSMTECHKIS.
Q4) As per the promise made by Tata Daocomo customer care department on call dated 10th of Sep 2012 at 5:50pm I was supposed to get 2GB Internet data free in the first month of my service usage however I got free usage only for 168.46 MB data & for rest I have been charged @ 1paisa/KB. Why?

My number is: [protected].

I have been using TATA DOCOMO services since long, and 4 months back, I had recharged my number online with a special tariff of Rs. 129 in which all my call rates should be 1ps/2secs with 180 days validity of this tarrif.

This plan was working properly till 8th March, 2013 (4 months completed successfully). but...

now since 9th March, 2013. its only 4 months have completed with this plan and they have started charging 2 paise/1sec for all my calls.
I complainted to the customer care several times, once they denied that I have never recharged with any such plan. where as I have the SMS as a confirmation of recharge from TATA DOCOMO that I had recharged my number with this plan. after i spoke to different executives in Customer care team, later on they accepted the mistake and said: they will apply the plan for the remaining period. but it never happened.

since than they are charging me with heavy call rates. I have lost more then 50 to 60 rs. because of extra call rates inspite of I had recharged my phone with Rs. 129 to reduce the call rates to 1pc./2secs.

this type of cheating is really not acceptable from reputed companies like this.

I called Tata photon toll free number and the agent online Richa tiwari. I dont know if she gave me the true name was so disgusting didnt even know how to speak to the customer, very harsh,not ready to complete my query was very unproffessional dont know how to speak english,sort of orthodox, when I asked her to transfer me to supervisor she was ready with her answer he is busy call after 2 hours.
tata customer service sucks I will no longer continue with such a company who dont even bother with their customer queries and hire such rubbish staff who will take down the companys reputation..

I am never going to use Tata docomo services in my life just because of the rude phone representative.

photon number [protected]

HELLO
Iam using TATA DOCOMO sim(no: +91 [protected] )any my outgoing calls are barred.I talked with customer reprensentative and went to docomo office in gandhipuram.They said that your outgoing service in shown activated in our system,but iam not able to make calls,so please do the needfull.
thank you.

Dear Consumer Team,

i have purchase Two postpaid SIM cards from TATA DOCOMO Mobile Provider The sales Exicutive gave Two SIM card with 499 and 899 plane there is Activation fee but the sales person activated both numbers 499 plane only and he collect money from my side 899 for unlimited plane activation. till date the plane not activated and i got bill copy with 499 plane. the sales boy not pay money in tata docomo office. i gave complaint for this issue tata people no response.

SIM no- [protected]
[protected]

sir,
my 300 rs balance has been deducted on unlimited 3g pack. I talked to customer care and they said it was because of over use of pack.. I just want to say docomo provides great services but after this deduction in my account i must say you suck docomo..
pls solve my problem immediately..
My number is [protected] .
and customer care also said my 250 recharge is lapse because i rechared rs 30 afterwards

Hello, I had opted for a tata docomo postpaid connection on 2nd June 2012, with MSISDN : [protected] by paying Rs 1200(Rs300 for SIM and 900 as security deposit), which was provided by a tata docomo channel partner i.e Pooja electronics and telecom,#375/1, Old Madras Road, K.R.Puram, The representative assured that the SIM would be activated in 2 days. But even after 2 days the SIM was not activated, and i called the person , he re-assured that the sim would be activated next day. Even after 7 days the SIM was not activated and hence i was not able to user the SIM. Finally on 10th July 2012 i wrote to the applette authority and [protected]@tatadocomo.com for the refund. There was no response. Since then i have been repeatedly and timely reminded for the same, but the Tata Docomo service representatives are continiously calling me up in my alternate number and asking for payments. i have all the mail communication from my side to tata docomo requesting to address the issue but all invain. The representatives are repeatedly calling up for payments, and i have tried explaining them multiple times that the SIM could not be used by me as it was not registering to the network. Please help.

Hello,

We have a broadband connection with account number is[protected]. In Maharashtra, Pune

We have been reaching out to appellate, customer care since last 2 months still there is no proper communication.

We have received a landline connection with our Broadband as complimentary. Till December 2012, everything was fine as we never used the landline and never got the bill for same. Since December we have been receiving landline bills without its usage by 'US'. We further inquired (Tata did not even bothered) and came to know that our landline has been connected at a wrong location (C-501, Milind Kulkarni, Jasminuim, Magarpatta City).

*For the month of Nov-Dec - Rs. 995 Landline bill, Bill Number - [protected] wavered by Tata Docomo and TATA confirmed phone was installed at incorrect location.*

For month of Dec-Jan ,LANDLINE bill amount Rs.770.79, Bill Number - [protected] still the same person is using the phone and we are getting the bill. No action has been taken on this.

For month of Jan- Feb we received bill of Rs. 3013, out of which Rs. 153.93 is landline bill, Bill Number - [protected] still installed at wrong location (phone was used by Miland Kulkarni till 13th Feb till we got it disconnected)

As we have not used the land line we will not be paying the 770.79+153.93 bill.

TATA AGREES FIRST TIME ABOUT THE INCORRECT INSTALLATION AND WAVERED OUR BILL (for Nov Dec 2012) AND VERY NEXT TIME TATA DISAGREE ON IT (Dec-Jan, Jan Feb)!!!!!!!

Also note that there has been constant follow up from our end without any response or consideration from your side. We have sent across infinite number of emails and calls to Tata but no resolution has been given on this since last 2 months.

This is really very unethical and unprofessional by Tata.

We will be going to TRAI and online review site regarding this.

Satyajeet Darak

Sir,

i don't recharge my prapiad tata docomo.
No special recharge done in Mahammad Bazar, west bengal, City:- Suri.
E-mail:- [protected]@gmail.com.
Please start the promo offer plz plz plz plz

Dear Sir,

Unwanted popup messages keeps coming on my Tata Docomo number under the the subject "SIM 1 INFORMATION" every minute. It is disturbing my work as well as draining out the battery. I have tried calling the customer care many times but could not contact the customer care executive. Kindly stop these popup messages.

Regards,
Chandrashekar P
[protected]

SIR, A TATA DOCOMO NUMBER [protected]. Pl send me this number name and address on my email id.
kushal.[protected]@epcos.com


Thanking you