Tata DoCoMo Complaints & Reviews

Hello sir,

With due respect i would like to inform you that i am using tata docomo number from last 8 months and today the company has withdraw the service of my number without any prior notice.I visited the tata docomo customer care center opp. to Parimal garden,CG road ,Ahmedabad. But the response was very poor.I was told to call on one number where one executive told me that due to some problem in my documents they have disconnected the service.But i have submitted my Licence with a photo and if there was any problem,i should be contacted by them.So i request you to please take some action and do the needful
My number: [protected] -prepaid!
thanks and regards
Dhruv goel.

I HAD A TATA DOCOMO DONGLE NO [protected] ACC No[protected].

DUE TO POOR SERVICE AND AFTER RAISING LOTS OF COMPLAIN I FINALLY DECIDED TO SURRENDER THE NUMBER.
SO I WENT TO TATA DOCOMO OUTLET ON[protected] AND PAID THE AMOUNT.
THE AMOUNT WAS CONFIRMED BY THE SHOPKEEPER AFTER CALLING TO DOCOMO OFFICE AND HE GAVE A MANUAL RECIEPT STATING ON TOP" FULL AND FINAL PAYMENT" , HE ALSO ASKED ME TO WRITE A LETTER TO STOP THE SERVICE WHICH I DID.

AFTER 2 MONTHS I GOT A EMAIL FROM TATA TELESERVICES SAYING I HAVE A OUTSTANDING AMOUNT OF Rs 600 AND FAILURE TO PAY THE SAME WILL LEAD TO DISCONNECTION OF THE NUMBER.

AS I ALREADY HAD GOT MY NUMBER DISCONNECTED SO I IGNORED THE MAIL.

NOW AFTER A YEAR I GOT A LEGAL NOTICE FROM GWALIOR SAYING IF I DON'T PAY AMOUNT OF Rs 2366/- A CASE WILL BE LODGED AGAINST ME UNDER VARIOUS SECTIONS OF INDIAN PENAL CODE.

THE RECIEPT WHICH I HAD WAS ALMOSTA YEAR OLD AND SO I DISPOSED IT AFTER 6-7 MONTHS.
NOW I HAVE NO WAY TO PROVE I HAD PAID MY AMOUNT AND CUSTOMER CARE REPRESENTATIVES AT OFFICE AND OUTLET ARE ALSO NOT HELPING.

APART FROM ALL THESE I WOULD REALLY LIKE TO KNOW , HOW A POSTPAID SERVICE GET DISCONNECTED WITHOUT PAYING ALL OUTSTANDING AMOUNTS( CONDITION PAYMENT HAS BEEN MADE WHILE APPLYING TO DISCONNECT).
I ALSO USE POSTPAID SERVICES OF OTHER TELECOM PROVIDORS AND THEY ONLY DISCONNECT THE SERVICE ONCE FULL PAYMENT IS MADE.

PLEASE HELP ME AND SUGGEST WHAT SHOULD I DO.

KUNAL PRASAD

Again suffering from same issue by Tata Docomo.

Yesterday, i was using my phone and suddenly one popup came and it was showing "Your Dive-In service activated on your number and 99 Rs. deducted from your account"

This kind of issue is now more than enough with me, and now it is over head, I have mailed to Docomo on [protected]@tatadocomo.com and they have replied and credited only 51Rs back in my account and said that i have charge for some VUCLIP even i did not open any VUCLIP link in my phone.

Request to Tata Docomo to credit rest amount(49Rs) back to my account as soon as possible.

Thanks & Regards,
Jay Desai
+91-[protected]

I am Srinivasulu. I am using Tata Docomo past 1.2 years. past few months i am utilizing Rs666 unlimited package. last rechage done on Feb-19th Rs 666. still 4 more days validity is available, but, from yesterday (March-13th) night what ever i do local calls is charging.

I have called 6 time to the customer care and they or interest to take complaint on this and saying answers.

My Contact Number is: [protected]

Please help me on this.

Hi,
I am using Docomo post paid number ( [protected]), on Feb 16th 2013, I've given complaint ( complaint no.[protected] to prepaid migration,they said documents was not clear and closed the complaint.So, again on March 6th 2013, I have given complaint ( complaint no.[protected] by give required documents, again Docomo has closed the complaint with out any reason, when I call to customer care on 121 they are not telling any reason.Please help me solving this issue.

Thanks,
Sambasiva R,

Sir,
Please give the call details [ incomming and outgoing calls ] of mobile no: [protected] for 1 october 2012 to 12 march 2013. plz send the informantion e-mail through : [protected]@gmail.com

most urgent
nitesh

i have been charged Rs.120 for caller tune activation.then i called customer care and asked for deactivating the service and refund of my money.they told they will refund the amount Rs.120 in 2 days.after waiting for 6 days i called to customer care again and they said they will refund Rs.30 now and the remaining Rs.90 will be refunded in 4 days.then again i called them after one week and finally i called them 5 times but they are not even responding .now they blocked my number.

Hi ,

I bought a Docomo number to use, I have not activated any value added services while buying the connection. I have used the number for two days and connection was terminated saying my unbilled amount is 2500 Rs, spoke to customer care and they informed that i have activated 3G and the unbilled amount is for that and asked me to pay that 2500 and connection will be active again. I called the agent who gave me the connection and he confirmed that 3G is not active and then i argued with him saying why i need to pay 2500 if 3G is not active and i never requested for 3G connection at all. I have requested the customer care to activate 2G which 99 Rs plan. Now TATA says my outstanding amount on this number is 6100 Rs and i hardly used the number.

Spoke to one manager in Docomo customer care and he says 3G will be active by default in postpaid connections and I was surprised to hear that, i asked which provider does that and without my request how can you activate 3G and he argued for some time and he disconnected the call. Finally got irritated and i have stopped calling them for this and now after two years someone called me and said that they have filled a case in Delhi court and if i don't clear the bill with in an hour I have to go to Delhi court and pay 75000 Rs penalty and then continue the case. I am not sure how can TATA ask me penalty when they have cheated the customer, I am the one who has to file a case and they filled it asking me to pay.

TATA Docomo has cheated me and now they started threatening me saying you don't respond within an hour Police will come to your house and they will take you and they speak all kinds of bad words in Kannada.

Please let me know what i have to do now, i am complaining about TATA Docomo cheating me in regards to this number bill and how can someone pay 6100 for using the connection for two days.

TATA DOCOMO service is sad and on top of it they do all these kinds of things.

Please let me how do I proceed further or do i need to file a case in the court against TATA.

sir,last night on 13/03/2013 tata docomo deduct my 45 rupees from my account balance when i talk to custmer care so he said that he can'nt refund my balance.
sir, i am a student i know how i afford money so please take action fast and refund my balance.
my no. is [protected].

My mobile no is [protected](TATA Docomo, Karnataka). Unnecessorily Rs.13/- has been deducted from my balance and this is frequently happening to me..

I had recharge for GPRS pack of tata docomo prepaid card from tata docomo official web-site "http://www.tatadocomo.com/online-recharge.aspx".
the details being displayed at website for gprs pack was : amount -78Rs, Get 1 Gb data and validity :30days.
but when i done with online recharge successfully, i got the message with below details as amount -78Rs, data: 750MB and validity :21days.

I have screen shots of tata docomo website home page displaying above mention offer of 30days validity with 1Gb data.
I have transaction id for my that transaction with screenshot.
i tried contacting tatad ocomo multiple times on this via customer care, email but no one replied back to me. No one care to look at this. what i got is arrogant answers.

I need help on this.
in attachement file you can find the mail containing all required screenshots.

sir ,i have recharged my number with 250/- under the scheme of rs.222 as balance and 3g 1gb and 2G unlimited.but due to internet problem i am unable to update my antivirus and operating system,as it disconnects within half an hour.
Pls help.
[protected]

Please note that i didnt subscribed for huwwap service and bollywood best scenes pkg but has been re-subscribed to my no.[protected] without any request sent to docomo. on 12-mar-2013 and deducted rs. 10/-. This service is in auto renewal mode. My no. [protected]. Why docomo has automatically reactivated this services...???? I request to stop this service immediately & forever; and do not subscribe automatically without my consent. Its tooooooooo annoying and disturbing. Please stop wasting yours and mine time. This is tooooooo much. Enough is enough. Today i have received another message that my subscription will renew on 22-mar-2013 which means that i gonna loose another rs. 10/-. Hope to receive your early positive response. Best regards,

Dear Sir
I HAVE A TATA DOCOMO MOBILE CONNECTION [protected]

PLS SEND THE INCOMMING AND OUTGOING CALL DETAIL FOR SOME LAW METTER AND MONEY METTER. FORM 01/01/2012 TO 11/03/2013 ON MY EMAIL ID rakeshkumar.[protected]@rediffmail.com AS SOON AS POSSIBLE
ITS VERY VERY MOST URGENT REQ,

MY ALTERNAT NO [protected], [protected]

Hi,

i'm Devaraj, I'm Staying in Weavers Colony bannerughatta road. We are facing Tata Docomo Net work problem from 10th march, Not even my phone, entire area facing tata docomo network problem.
Kindly solve this problem.

Thank you
Devarak
[protected]

Respected Sir/Ma'am,

49/- balance deducted from My main balance.

On 10th March 2013, Sunday @ 12:30am suddenly I have received one text message from Tata Docomo that I have activated on Value Pack and I have been charge 49/-

After that I have called to customer care and Mr. have received called and talked with me and he said "U only have downloaded Value Pack by clicking one link" even I didn't open any msg from TATA Docomo and didn't open browser to browse and data, after that i have told him to transfer call to senior executive then he said "Sir do call in the morning". As he suggested me, I called to TATA Docmono in the morning, but as per Docomo's 3rd class service I was not able to catch customer care executive.

Then today morning I have called again to customer care, and Docomo executive was supposed to transfer call to senior executive, in that time because of some reason call cut. Then I have called again from other Docomo number, same problem I have faced.

3rd time I am facing this this amount deduction process problem which Docomo use to do deduct without any genuine reason and even if i do not use any kind of FALTU servises

Dear Sir/ Madam,

I had been using Tata Docoma Photon Plus Harp 5 [protected]@5000 Capping Plan with Tata Docomo No [protected] and Account No:[protected].

I had disconnected the services in September 2012 ( Service request[protected] raised on Sep 23’2012 and resolved on Sep 30’ 2012) and my Tata photon dongle had been de-active since then.

The final bill was settled on Oct 10’2012 with an amount Rs 1100 (Receipt No- 5577804/ Transaction No[protected] at Tata Docomo shop- 30/1, Hosur Main Road, Silicon TVH Building, Koramangala- 560095.

After my de-activation Tata Docomo has been still sending me bills though I have informed their customer care executives and the executives who keep bugging me, about the details of my de-activation.

There is a set of calls which keep coming for offers, another set which calls saying since I have disconnected with them so they will give me better offers if I re-join and another set asking me about bills.

Recently, since last month they have started threatening me with legal angle, saying if I don’t pay they will put case against me. To my dismay whenever I have tried to explain they disconnect the call.

Today, also I had got calls from two numbers ([protected] and [protected]) threatening the legal action. They haven’t responded for their names and when I tried to explain at one time it was said that I have to just pay and at other time it was disconnected.

Henceforth, please address this issue, and help me come out of the psychological trauma they have created around me.

Thanks and Regards,
Gaurav Shankar

sir my tata docomo number statemant 2 to months number [protected] send my e-mail accounts [protected]@gmail.com pless send

Dear sir,
I ws using premium mobile no. [protected] of tata docomo.on 2nd march my no.was swaped/sim exchange hv been done from tatadocomo outlet raipur nd from my number porting reqest hv been send to other servise provider.This is totally cheating and manupalation of customers like me.today the cost of this premium no. Is RS100000+servise tax.so I want best possible action against tatadocomo.please help me as soon as possible.


Yours faithfully
Sunita meid

I am a regular customer of Tata photon. My photon no. is [protected] post-paid connection but for the last three months, I am not at all satisfied with the services they people are providing. So I asked them to disconnect my connection, but every time I did so their retention department called up and gave excuses, I asked them to transfer me to photon prepaid but they said that they can’t do it for that I have to go to their service center but when I went there the guys there said that I have outstanding bill of Rs 950 whereas the call-center guys were telling that there was no bill on my name as I had made a payment. Anyhow I was unable to get my service transferred to pre-paid. So I called them up again and they said that they will change my connection to Rs 150/ per month plan which I agreed. But to my astonishment when I inquired about my monthly usage they said a bill of Rs 950 was standing for the last month, the month in which they had stopped my connection and I hadn’t used the photon device. This way of conduct is a total disgrace to the name of business, they should start calling themselves Tata Photon frauds.
I am fed up with their unresponsive attitude and the internet speed is also very poor. I paid for their services but these guys are big time fraud’s. I raised many complaints through customer care for my disconnection of the network because there is no other direct option to do so, they just make you go rounds and rounds and just charge up for no usage. Moreover I asked them to stop my services but these guys are always ready with excuses, harassing a client is well known fact of them. Now this is height of crossing limits. I am not going to pay them a single penny. So either they can stop my connection or convert it to prepaid immediately.

Regards
Amit
[protected]