Tata DoCoMo Complaints & Reviews

Dear Customer,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Amruta,

Please visit any of our nearest Tata DOCOMO outlet or call our customer service number[protected] in this regard.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Amruta,

HI, Greetings from Future Group. I am Priya. I have passed on your contact details to the concerned team. They will get back to you soon.

Regards,
Priya.
Future Group Care.

Dear Amruta,

Greetings from Future Group.This is to inform you that the request to block the above numbers has been processed.
In case of any further assistance, kindly let us know.I will be glad to assist you.

Regards,
Priya.
Future Group Care.

sir my number [protected] of number pls sir actvate

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number to understand your concerns regarding the bill. However, we are unable to contact you, since your call was not reachable.

Hence, we would like to inform you that there are no wrong data deductions and you have been charged correctly as per your usage and no issue now.

Thanks and Regards,
Customer Care
Tata Docomo.

Tata Docomo Telecom — 250 rs unlimited 3g not working,i have balance in my account

Dear sir
On 17-March-2013 I was recharged 250 to get unlimited 3g,
now I got 222.51 balance as
they mentioned in the plan but the unlimited 3g data
is not enabled,even my 2g is not working.
l hv tryied to call tata docomo custmer care,
but I find that they blocked my call,
bucaus they have no excuse about this,
l want my unlimited 3g they mention in the plan.
my docomo no is [protected],
and i have Rs 212 balance in my account.
pls sir pls fix this problem as soon as possible.

Hiren
email id ([protected]@gmail.com)

hey!!! i am very very happy my problem is now resolved...
thanku docomo

hey!!! i am very very happy my problem is now resolved...
thanku docomo

Dear Mr.Parmar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Parmar,

We are glad that your issue has been resolved. In future, should You require any assistance, we request You to call Tata DOCOMO helpline or visit the live chat link http://bit.ly/24x7LiveChatSupport . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Parmar,

We would like to inform you that your recharge of Rs. 250/- was successful and your 3G unlimited data is valid till 16-04-13.

We tried to speak to you personally on your alternate number [protected] to understand your concerns regarding 3G data however, we were unable to contact you, since your call was not reachable.


You can write to us on [protected]@Tatadocomo.com.

Please visit our website www.tatadocomo.com for more information.

Thanks and Regards,
Customer care,
Tata Docomo.

Dear Mr.George,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. George,

As discussed on [protected], we would like to inform you that your complaint has been put before the concerned department vide docket number PSMR12063725 and the expected resolution date is 26-MAR-2013 18:01.

You can write to us on [protected]@Tatadocomo.com.

Please visit our website www.tatadocomo.com for more information.

Thanks and Regards,
Customer care,
Tata Docomo.

Dear Nieshad,

Please visit any of our nearest Tata DOCOMO outlet or call our customer service number 121 in this regard.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As discussed over call on [protected], we would like to inform you that the mail has been sent and was escalated with priority on 18-MAR-2013. However, we request you to bear us during the interim.


Thanks and Regards,
Customer Care,
TATA DOCOMO.

CARE SERVICES — REFUND NOT GIVEN

THIS IS FOR ALL OF THE PEOPLE WHO HAVE TAKEN THE PAINS TO REPORT THIS AGENCY ON THE NET.OUR LIFE IS SO BUSY AND WE HAVE ACTUALLY TRUSTED AGENCIES LIKE THESE AND HANDED OVER THE DEMANDED DEPOSITS. WE ARE REALLY IN NEED AND WE ARE IN THE MIDDLE OF A SITUATION REQUIRING HIRED HELP WHEN THESE AGENCIES DUPE US. NATURALLY WE DO NOT HAVE THE TIME OR THE POSSIBILITY TO BRING THESE AGENCIES TO BOOK, IE :TAKE ANY LEGAL ACTION AGAINST THEM. BUT, WHEN WE ARE OUT OF THE SITUATION AND WE HAVE TIME, WE SHOULD DO SOMETHING ABOUT THIS PROBLEM.WE COULD START WITH DRAWING A CONTRACT THEY ARE SUPPOSED TO SIGN, FAILING WHICH LEGAL ACTION IS POSSIBLE. I KNOW, THE FIRST THING THAT COMES TO YOUR MIND IS THAT THEY WILL NOT AGREE. REMEMBER, THERE IS A FIRST TIME FOR EVERYTHING. AGENCIES LIKE THESE CHEAT US BECAUSE WE ALLOW THEM TO. IT'S ABOUT TIME THAT WE TAKE A STAND AGAINST THEM AND TURN THE SITUATION IN OUR FAVOR!!

Tata Docomo should have to refund or send main balance .

Dear Mr.Singh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Singh,

We would like to inform you that your recharge of Rs. 68/- has successfully updated in your account and its valid till 21-03-13.

We tried to speak to you personally on your alternate number [protected] to understand your concerns regarding RC 68 recharge however, we were unable to contact you, since your call was switch off etc.

You can write to us on [protected]@Tatadocomo.com.

Please visit our website www.tatadocomo.com for more information.

Thanks and Regards,
Customer care,
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We would like to inform you that your complaint has been put before the concerned department vide docket number PBR12194265 and the expected resolution date is 20-MAR-2013 17:44.

We tried to speak to you personally on your alternate number [protected] to understand your concerns regarding balance deduction however, we were unable to contact you, since your call was not answered.

You can write to us on [protected]@Tatadocomo.com.

Please visit our website www.tatadocomo.com for more information.

Thanks and Regards,
Customer care,
Tata Docomo.

Dear Mr.Kamlakar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Kamalakar,

We request you to kindly visit your nearest Tata Docomo public office to get your connections migrated to Prepaid from Postpaid and please be informed that your outstanding amount (billed and unbilled amount) should be zero.

We tried to speak to you personally on your alternate number [protected] and [protected] to understand your concerns regarding postpaid to prepaid migration however, we were unable to contact you, since your call was not answered.

Further, we request you to kindly mark an e-mail to [protected]@tatadocomo.com along with your alternate number if the concern is still persist, to get the needful done.


Thanks and Regards,
Customer care,
Tata Docomo.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — Talktime not received

Hi,
i recharged for my docomo mobile no:[protected], on[protected] Rs 40 but still am not getting talk time, it's very fraud
and customer care people also they are disconecting my call. it's worst service.always it's fraud. pls respond docomo people.
Regards
[protected].

My name is S.Sreekumar and my mobile number is [protected]. I would like to bring into your notice that my balance is deducted from my account by activating some value added services without my concern. This is not the first time am losing my account balance. Every time am contacting the customer service executives and telling them about my complaints but they says that they are helpless. Now am fed up. At any cost, i must get my account balance re funded and also the 'DND' service is not at all activating after sending so many requests

Yours Sincerely
S.Sreekumar.
[protected]

Dear Sulagna,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr.Sreekumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Sreekumar,

As discussed over call on [protected], we would like to inform you that there is no discrepancy in the balance deduction as you have been charged correctly for the activation of the Vas service “BUDDY CHAT”. Please be informed that the same can be deactivated by dialing to 155223.


Thanks & Regards,
Customer Service,
TATA DOCOMO.

Tata Docomo — 41 recharge not work

dear sir

i have recharged my [protected] with 41night pack bt this night pack is not work plz help me....

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As discussed over call on [protected], confirmed that the issue has been resolved also internet is being used on this number. However, we request you to kindly revert us at [protected]@docomo.com for further assistance.


Thanks & Regards,
Customer Service,
TATA DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number [protected] to understand your concern regarding balance deduction. However, we were unable to contact you since the call was not answered.

We would like to inform you that an amount of Rs. 40/- has been credited back to your account. We request you to kindly check with the balance details by dialing to *111# or *191#. Please be informed that the Value Added Service can be deactivated by dialing to 155223.


Thanks & Regards,
Customer Service,
TATA DOCOMO.

Dear Saravanan,

Please visit any of our nearest Tata DOCOMO outlet or call our customer service number 121 in this regard.

Thanks and Regards,
Customer Care
Tata DOCOMO

I recently ported in to Tata docomo my no [protected] fro from airtel. I sent a request to activate STV18 for that Rs 18 is chargable, but the company deducted four time that money from my balence 18*4= Rs.72. I contected the customer care and register a complaint, the give me a complaint no. and a date by which the problem will resolve. But within the time limit the problem was not resolved then I again contected the customer service then the replied me that their tech team had make me two calls but no one has replied thefore my complaint were cancelled.

I fact they did not make me any call because I did never received their call. By the way there no any need to make me call becaue every thing related to compaint was given in complaint.

They are trying to cheat customer by such unfair deduction.

Thank sir I am looking forward to resolve the problem.

Thanks, Received the ammount.

Dear sir i visited by mistake (www.singhboy.com) this site on 31.5.11. My docomo no. [protected]. I didn't download any thing from that website even i was charged 99 rs. Twice. Total 198 I clicked only on liveTV link which is not chargable. I request u to refund my balance which you deducted. This is cheater web site. They have not manationed on livetv link that you will be charged here Rs.99. Please refund my balance kindly. and i asked nodal officer how can you say that all chargable web site deducate money honestly? But he did not answer me. You can also visit this site and conform yourself. Does this site charge u fairly? Docomo must have conneation with such kind of sites to send them payment. Stop thair payment. Waiting for your replay. Thanks

Sir,
I have been using tata docomo network bearing number [protected]. My account is been deducted for rs 5/- every 3 days stating this is for internet package which I have activated. Past 3 days when this issue came I called up customer care but no response is taken against my problem. Everytime i called customer care for this problem but they take no action. Kindly take action against my problem and please refund my money. i will be very thankful to you.

nupur

Dear Nupur,

Please be informed that as upon checking with our records the amount has been already credited to your account. Also be informed that as per your request VAS service has been deactivated

Thanks and Regards
Customer Care
Tata DOCOMO

my number is [protected]. i got a message from a NETWAP service that "subscription to bollywood has been renewed at rs.1 upto[protected] for 00 mins. To stop. dial 155223." when i dial these number for deactivation it says i haven't any active pack.this service charges 1rs/day. if its not showing under the list of activated pack then why the money is deducted from my balance?? and i cant even deactivate it. I everyday call to customer care but they are not giving satisfactory answer. seems lyk they also don't have enough knowledge about the problem. This is getting so irritating. so plz stop that messages and refund my money. From almost last 2 months i m getting this messages and the deduction is so unfair.

I rajendra Salvi Facing the issue Unfair deduction. My contact no is [protected]. Without Notification i got the message u have activated Breaking news Subscribe offer. When i am trying to deactivate and calling to the customer care support they disconnected my phone line .and not answering my call. Its a fraud and cheating with Customer Kindly take necessary action

My sim no - [protected].
This is the second complaint I am lodging on tata docomo. On 9th Oct, I had recharged with Rs.43 plan. The plan says that for local mobiles half paisa per second ( i.e., 30 p/minute) would be charged and the first call would be charged as 2p/second. But when I made the SECOND call, my duration of the call was 7 seconds and the call charge was 16p and still all calls are charged more.

Why is this happening?

I called customer care but they are not responding properly.

Plz pay attention towards my complaint and setright it ASAP.

I am fed up of this horrible network.

Hi Pavana,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata Docomo — Unexpected Bill Coming Before request to company for close the connection & my account.

Dear Sir,

I m Vikas Vikee From Patna,Bihar have purchase a tataphoton connection([protected]) on july 2011,but in october month i had call the customer care to close the accounts whenever paid all the dues,customer care has says give us two-three days to close the accounts.But there r no close my account no any confirmation.On 1 Dec i had again knock to ccc for close the accounts then send a message from ccc "thankyou for notifying us with your issue faced on cancellation and refund at 01/12/2011,15:55:47 hours.your request will be resolved by 03/12/2011 15:55:09 and Ref. number is[protected].The SR Complaint on churn has been raised on [protected].your reference no is[protected].we will resolve your request by 03 dec 11."
In this gapping i have sure that my connection has closed but can't happen.Conection are allready open as earlier.My childrens are using at my home without permission in recent last two months.Tata Customer care call me to paid the dues bills, sudden i awake my coonection is till open.
i again call to ccc & told him I[censored] had closed my connection on october or december , i shall have no pain for dues bill.ccc suggest me that sure that face u trouble & give me a case id[protected] will be rtesolved by 02/08/2012 11:15:48.
A man from tataindicom called after two days tell me to pay all dues bill,there r no mistake from tataindicom side & give me a message"The sr complaint on churn raised on [protected] has been closed.[protected]:57 am.

Note To Points:-
1. If my connction has closed in october why i take a pain.
2.What is the commitment of a reputed company.
3.Why i shoud stress about dues bill & call to paid.
4.call by me about the closing never call by comapny about my compalin status.
5.If i fault to buy a data card by reputed company,it's a wrong decision.


Regards
Vikas Vikee
Cell No.-[protected]
Patna,Bihar

Tata Docomo — Wrong bill generated, No replies from Customer care

Hi Sir,
I am using TATA DOCOMO 3-G Estick services. I am using 5GB unlimited plan(1000/-) but the bill I received as per 10GB Plan.
I have called customer care, no proper answer for that. They do not have details of my last month usage hence I need to pay the amount according to 10GB plan.

Hi Surya,

You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Same issue here,
I had tatadocomo postpaid 3G connection with number [protected] and relationship number[protected].
I had shifted my factory to new location where tatadocomo coverage was near to none and when receive its speed is even lower than old age dial-up connection (i agree it was due to low network). So I planned to change the service provider, and for it I went to its nearby office for cancellation.
First the officer in charge told me that I have to cancel by calling their customer-care number so I called there and then the call-center person said they cannot take the request directly and said I have to give it in written to their office. During this time of 2-3 visits to their office and calling customer care number my new bill was generated.
Then their officer at their docomo office told me that I have to pay both due bills then only they can accept the request (note: both bill was without usage as no network). I thought lets pay if the issue gets close.
Paid both bill and cancellation request was accepted on 5/9/2012 (with dully signed xerox for proof), after few days I got call from their customer call center for not cancelling the connection. They tried every step to convince me and also offered me to shift to prepaid connection, I replied that first cancel my this postpaid connection and then If I needed I would take other prepaid connection.

Few days gone, I thought its done, then again the the bill started generating.
I mailed the issue to [protected]@tatadocomo.com (as they say in their bills for any query).
No reply.
I called customer-care toll free number and got reply that they have not received the cancellation request at all.
How come ? as I have received the call for stopping the cancellation from their side only.

this issue continue to 2-3 months, bills generation, and me making emails and calls to customer center.
Finally I called the customer care number around 1st march 2013 complaining the issue and told them that I have the written proof for their acceptation of cancellation request, so finally they registered my complaint and was solved on 3rd of march 2013 with a call from MR. Sunny from their customer care call-center with accepting that they had received the request on September 2012 and giving me the waiver of all due bills since my last cancellation request and forwarded me to the cancellation department and the connection was cancelled.

Again the question is, if they can cancel the connection from call center end, why they had not done before and charged me two bills initially (which I had paid without making any issue to close the connection)

Finally I thought all done, and again i was wrong.

Again new bill generated, and over and above I got threatening call claimed to be from delhi court for claim o[censored]npaid invoice from number [protected] and gave me number of Some advocate MR. RK Sharma [protected], I called him and he threatened me to make payment in 1 hour, I tried to explain the issue but was stopped in between that they are not tata docomo employees and so cant take any explanations as this is legal matter, and forced me to make payment or come to delhi when called from court.

I called call-centers, went their offices and got the issue that the waiver was registered on 3rd of march but still not deducted from my account till 21st of march. How come as its above 15 days, are they such overloaded with work or worst customer care service ? God knows. Mean while the calls with MR RK Sharma (claimed to be advocate). So finally I paid the amount to come out of issue even after the company had accepted that it was their mistake as I had personally seen the complaints registered on the centralized system of tatadocomo when I went to their office for this issue.

Lets see if they still generate the bills or stops it. And I get refund of my paid money as it was already waivered by the company.
Would reply what is done.

SIM NO.[protected] STOPPED ( ph no [protected])
Sir,/ Ma'm

I had bought a SIM card No.[protected] by MNP on 24 Feb 2012- which was running smooth, But, since last week , the TDK CO, has deactivated my all outgoing services. On inquery, not even from Nodal officer, till date i have not received proper reply,or not got the card activated again. Please let my complaint may forward to their super officios for a favorable response and +ve reply. immediately.

Mayakrishnan [protected]
m.[protected]@gmail.com

Please HELP me...

Dear Anandha,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Sir,

Please help me.I am waiting for your Action.

Regards,
Anandha Sai Kumar.RR
Mob: [protected]

Dear sir,
my name is anvesh, my sim has been barred suddenly and disconnected, i spoke to customer care, but they are saying that verification problem.but my sim wont have any kind of problem.i dont understand why it happened, i am using my sim from past 3yrs, never a problem has arrived, but now it has happened, i have many important contacts in it, i have only docomo sim, this sim is very important to me, i dont know why these people are doing like this, without any problem, my sim has been disconnected.kindly please re-activate my sim.please activate my sim, it is very important to me.
my contact [protected]

Dear Tata Docomo,

You have receieved my complaint on 15th March but i am still waiting for your action.
Please contact me for any kind of Verfication or any information which i had to submit...Please reply me as early as possible.

Awaiting your reply.

Anandha Sai Kumar
Mob: [protected]

Dear sir,
I am from Gulbarga, I was in usa from last 2 months so my sim was off !
now when i came back my sim showing barred for out going and incoming facilities now i want to use my sim please take any action fast !!


My Barred Sim No: [protected]

My contact No: [protected]

Sir,
I am using Tatadocomo prepaid sim([protected]) from last 3years.The
out going from the sim was barred on 04.03.2014...when I called
customer care they informed me to submit the documents which I have
submitted at the time of purchase of the sim...ie. my DL copy( they have
not mentioned the time also before which I should submit the docs) .
This was the first time I came to know that I have to re submission of
documents. But as I was out of station on 05.03.2014 I couldnot submit
the document on 05.03.2014. But when I tried to submit the document
today (06.03.2014), I came to know from the executive at tatadocomo
customercare centre that the sim is already disconnected.
I am using this sim number for all my bank transactions and so many
other important matters like for my credit card transactions, for
official works, policy docs, irctc etc...If my sim is blocked, it will
be very difficult for me to change the mobile number in all the above
said accounts and some cases it is not possible also...

Dear Ms.Geeta,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear sir I am xxx I am receiving wrong calls from unknown person from tata docomo number [protected], who is calling me often that too daily I dont know who it is I want you to block the Number [protected] .I hereby request you to do the needful at the earliest possible.