Tata Indicom Broadband — Bills getting generated without use. | |||
In June 2012 tata indicom had disconnected my Internet connection due non payment and the same extended till July. I had called TATA indicom help line to cancel my connection and settle the non used bill however they said me that the connection can be canceled only after the full settlement. till august the bills were generated without Internet usage and later i agreed to settle the due amount to stop the harassing calls received from the payment collection department. In September i had an agreement with the collection department to pay all the dues as final settlement and to permanently disconnect the connection. The payment collection department had agreed on same and asked to pay immediately by cash to tata indicom representative and the connection will be terminated. The Tata Indicom representative who visited my residence collected the amount of final settlement. I asked him to take the wire and the router box with him. He conveyed that the person for collecting the router is different and they will come later however he conveyed my connection will be terminated and further bill not be generated since the final settlement is made and no need to worry with it. However till date the issue is not solved and the bills are getting generated every month. I have been getting harassing calls frequently and i have been explaining my issues to the new person every time a call comes. I have written complaint mails however no reply is given me on mails. New people call me every time asking payment and they say since they are from payment collection department they do not have any records of my account of transaction including the status of my complaint number. I have also sent many mails directly to the collection department team as they had requested but every time a new person calls me and i have to explain each and every details time and again. Tata Indicom team also confirms on phone that the connection was dead and there was no usage from the last bill settlement but the records shows that there is no request made for cancellation hence i need to make the last payment. My dissatisfaction is that even though i had settled the payment for which i have not used. Tata Indicom is asking me money for bills which are going on generating. The complaint number which i have no response is as follows.[protected] dated 1st DEC 2012). my tata indicom number is 0444051 Was this information helpful? | |||
4 Comments | |||
Comments
TATA Indicom — Getting Bills after disconnection of my tata number
Hi,I was using tata number [protected]
but i am not using this from last few months
But i am receiving bills for the same
In fact, they have my security of rs. 500
which is not given back to me yet
So can please someone help me
my number is [protected] (punjab circel) now
Thanks
Kapil Dhawan
Tata Indicom Broadband — Asking to Terminate
I Ajay Prasad using Tata Indicom Broadband Connection from the past 4 years. Due to my personal problems i was going on camps, i was lacked to pay the bill for previous month. The guys from the local branch are calling continously and asking me to please terminate your self and the net connectivity is not at all working properly. I have called so many times but the only response i was getting was Local server problem we will rectify within 6 working hours. This happens every 15 days per month. Dear Customer,
We apologize for the inconvenience caused to you. Kindly provide us your Tata Indicom connection details or your alternate contact number so that we can get in touch with you. Should you require any further assistance please mail us at 'Customer.[protected]@tatatel.co.in' or you can call us on[protected] am to 6 pm from Monday to Saturday).
Thanks and Regards,
Customer Care
Tata DOCOMO.
We apologize for the inconvenience caused to you. Kindly provide us your Tata Indicom connection details or your alternate contact number so that we can get in touch with you. Should you require any further assistance please mail us at 'Customer.[protected]@tatatel.co.in' or you can call us on[protected] am to 6 pm from Monday to Saturday).
Thanks and Regards,
Customer Care
Tata DOCOMO.
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Tata Indicom Broadband Wired — Disconnected even after payment done
hii have a wired broadband connection TATA INDICOM Broad band and i have paid the bill online using www.tataindicombroadband.com website
[protected]@vsnl.net
Transaction has hit my card but website it is not updated. even after receiving the money from the line is not enabled still.
Payment is done on June 23rd. If they have issues in there which has not updated the details on doing the transaction why the customer needs to suffer. after providing the details.
This is for the second time which has happened to me.
my contact details: pandurangarao.[protected]@gmail.com
number : [protected]