[Resolved]  Tata Indicom Broadband — Customer Service Staff cheating customer

Customer service staff are cheats, they rob and hack customer's internet usage.

Internet Hacked
PLEASE LOOK AT THE SERIES OF COMPLAIN LODGED - NO ACTION HAS BEEN TAKEN BY TATAINDICOM CUSTOMER CARE TILL DATE.
I URGE ALL INDIVIDUALS NOT TO GO IN FOR TATAINDICOMBROADBAND SERVICES.

Customer Service,
>
> It happened again on 19/9/2009
> My Internet services is being hacked.
> yesterday I rest my password.
> Today again it is not accepting it.
> My internet usage has been hacked for more than Rs 300.00 today, details of which is given below.
> I had to reset the password once again to send this mail to you.
> I had requested to block my internet for a few days, but you have
> not done it. You have neither taken action on changing my user ID.
> I am going on loosing my usage balance.
> I have also unplugged the lan cable from the computer.
> It is somebody who is able to reset my password and use your
> standard password to logon using my user ID.
> Once again request you to Please help.
>
> Regards
> Deepak Asthana
> [protected]

My usgae for the day which I never used is shown below.
19/09/2009
99.536
35.83
241.431
86.92
122.75

19/09/2009
164.512
59.22
372.764
134.20
193.42

Total : 1132.82
407.78
4702.03
1692.79
2100.57



----- Original Message -----
From: <[protected]@vsnl.net>
Date: Friday, September 18, 2009 10:06 pm
Subject: Re: FW: FW: UNABLE TO BROWSE THE INTERNET
To: <[protected]@vsnl.net>
Cc: customer service <[protected]@tatacommunications.com>, "nodalofficer.[protected]@tatacommunications.com" <nodalofficer.[protected]@tatacommunications.com>, "appellate.[protected]@tatacommunications.com" <appellate.[protected]@tatacommunications.com>

> Customer Service,
>
> Today it happened again,
> My Internet services is being hacked.
> yesterday I rest my password.
> Today again it is not accepting it.
> My internet usage has been hacked for Rs 150.00 or more
> I had to reset the password once again to send this mail to you.
> I had requested to block my internet for a few days, but you have
> not done it.
> I am going on loosing my usage balance.
> I have also unplugged the lan cable from the computer.
> It is somebody who is able to reset my password and use your
> standard password to logon using my user ID.
> Please help.
>
> Regards
> Deepak Asthana
> [protected]
>
> ----- Original Message -----
> From: <[protected]@vsnl.net>
> Date: Thursday, September 17, 2009 9:15 pm
> Subject: Re: FW: FW: UNABLE TO BROWSE THE INTERNET
> To: customer service <[protected]@tatacommunications.com>
> Cc: "nodalofficer.[protected]@tatacommunications.com"
> <nodalofficer.[protected]@tatacommunications.com>, "appellate.[protected]@tatacommunications.com" <appellate.[protected]@tatacommunications.com>
>
> > Customer service,
> >
> > After all the struggle, I was able to surf the internet.
> > However now I am faced with a new trouble.
> > On 15/9/2009, 16/9/2009 and 17/9/2009, whenever I logged on my
> > password was denied, and I was forced to reset the password.
> After
> > resetting and logging on, I could see usage of internet on my
> > account, which I never did. on 17th the usage has been for the
> > full day amounting to about Rs 270.00 which I never used. I
> > normally switch on my comp only in the evening.
> > On this account I request you to block my internet for at least
> 3
> > days, or please arrange to change my user ID.
> >
> > Request your urgent help in this regard
> > Thanks
> > Deepak [protected]@vsnl.net.
> > [protected]
> >
> > ----- Original Message -----
> > From: customer service <[protected]@tatacommunications.com>
> > Date: Saturday, September 5, 2009 6:36 pm
> > Subject: FW: FW: UNABLE TO BROWSE THE INTERNET
> > To: [protected]@vsnl.net
> >
> > >
> > >
> > >
> > >
> > >
> > > Dear Mr. Asthana,
> > >
> > >
> > >
> > > We regret for the inconvenience caused to you.
> > >
> > >
> > >
> > > We have been trying to call you on [protected] on dated on 05-
> > Sep -
> > > 09 to
> > > understand the complaint given by you.
> > >
> > >
> > >
> > > Since we were unable to contact you, we would like to inform
> > that
> > > we have
> > > already registered your concern regarding the connectivity
> with the
> > > complaint number 10621362.Our team will contact you regarding
> > the
> > > same at
> > > the earliest.
> > >
> > >
> > >
> > > We need your support during this period which enables us to
> > serve you
> > > better.
> > >
> > >
> > >
> > > For any further assistance, please feel free to contact
> Customer
> > > Service at
> > > http://www.tataindicombroadband.in/contactus.html (the link
> > > contains the
> > > location wise contact numbers) or mail us on
> > > [protected]@tatacommunications.com. We will be delighted
> to
> > > assist you
> > >
> > >
> > >
> > > Warm Regards,
> > >
> > >
> > >
> > > Srinivas
> > >
> > > Customer Service,
> > >
> > > TATA Communications Internet Services Ltd.
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: <mailto:[protected]@vsnl.net>
> [protected]@vsnl.net
> > > [mailto:<mailto:[protected]@vsnl.net>
> > [protected]@vsnl.net]
> > > Sent: Wednesday, September 02, 2009 11:01 PM
> > > To: <mailto:[protected]@tatacommunications.com>
> > > [protected]@tatacommunications.com
> > > Subject: UNABLE TO BROWSE THE INTERNET
> > > Importance: High
> > >
> > >
> > >
> > > Customer care
> > > Dt: 2/9/09
> > >
> > > Tata indicom broadband.
> > >
> > >
> > >
> > > Dear sir,
> > >
> > >
> > >
> > > Sub: Unable to browse the internet.
> > >
> > >
> > >
> > > I am totally frustrated with your service.
> > >
> > > I renewed my broadband connection the third time in the month
> of
> > > June 2009,
> > >
> > > as per the detail given below.
> > >
> > >
> > >
> > > 1) Name : Deepak Asthana
> > >
> > > 2) User ID: <mailto:[protected]@vsnl.net>
> > > [protected]@vsnl.net
> > >
> > > 3) Broad band : 200 mbps
> > >
> > > 4) Alternate Email address:
> > <mailto:[protected]@tatamotors.com>> [protected]@tatamotors.com
> > >
> > > My computer settings are as follows.
> > >
> > > TCPIP Settings
> > >
> > > 1) Static IP Address: 10.28.34.63
> > >
> > > 2) Subnet mask: 255.255.255.0
> > >
> > > 3) Default gate way: 10.28.34.1
> > >
> > > 4) Preferred DNS: 172.31.6.5
> > >
> > > 5) Alternate DNS: 172.31.6.133
> > >
> > >
> > >
> > > LAN setting : set to automatically detect proxy server.
> > >
> > >
> > >
> > > I have put up numerous complains on unable to browse as follows.
> > >
> > > 1) Complain No: 10293442 Dated 19/7/09
> > >
> > > 2) Complain No: 10370284 Dated 28/7/09
> > >
> > > 3) Complain No: 10407036 Dated 2/8/09
> > >
> > > 4) Complain No: 10504410 Dated 16/8/09
> > >
> > > 5) Complain No: 10537986 Dated 20/8/09
> > >
> > > 6) Repeat complain: 10537986 Dated 25/8/09
> > >
> > > 7) Complain No: 10621362 Dated 31/8/09
> > >
> > >
> > >
> > > Every time I receive reply that the problem has been resolved,
> > and
> > > the fault
> > >
> > > was traced at the hub switch.
> > >
> > > However I was never able to browse at the promised speed. The
> > > available
> > > internet service remained always short lived and unable to
> > browse
> > > page start
> > >
> > > reappearing after 2 to 3 days.
> > >
> > > Hence on pinging the default gate way, I get the following result.
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1
> > >
> > >
> > >
> > > Pinging 10.28.34.1 with 32 bytes of data:
> > >
> > >
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms
> > TTL=255>
> > >
> > >
> > > Ping statistics for <http://10.28.34.1/> 10.28.34.1:
> > >
> > > Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
> > >
> > > Approximate round trip times in milli-seconds:
> > >
> > > Minimum = 0ms, Maximum = 0ms, Average = 0ms
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1
> > >
> > >
> > >
> > > Pinging 10.28.34.1 with 32 bytes of data:
> > >
> > >
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time=1ms
> > TTL=255>
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms
> > TTL=255>
> > >
> > >
> > > Ping statistics for <http://10.28.34.1/> 10.28.34.1:
> > >
> > > Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
> > >
> > > Approximate round trip times in milli-seconds:
> > >
> > > Minimum = 0ms, Maximum = 1ms, Average = 0ms
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1
> > >
> > >
> > >
> > > Pinging 10.28.34.1 with 32 bytes of data:
> > >
> > >
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms
> > TTL=255>
> > > Request timed out.
> > >
> > >
> > >
> > > Ping statistics for <http://10.28.34.1/> 10.28.34.1:
> > >
> > > Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
> > >
> > > Approximate round trip times in milli-seconds:
> > >
> > > Minimum = 0ms, Maximum = 0ms, Average = 0ms
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>
> > >
> > >
> > >
> > > Being a Tata Employee, I feel ashamed of your services, and
> that
> > > is why I am
> > >
> > > not publishing this through the media. Now I will be forced to
> > > take drastic
> > >
> > > action if the problem is not resolved on permanent basis.
> > >
> > >
> > >
> > > Regards
> > >
> > > Deepak Asthana