Tata Indicom Complaints & Reviews

Sir,

I was using tata indicom broadband for two years. It was a prepaid account. In June first week 2009, my line did not work. I gave complaint to customer care. They said cable has been cut & it was not feasible to repair it as there were very few customers in my area.
My plan was Rs.3000 for 7.5GB for 6 months (Rs 500 per month). TATA asked me to change to WIMAX scheme of Rs.1100 per month. I said i cannot afford to spend that much & asked for the refund of balance amount in my account. At that point my account balance was Rs.2372.96.
I was assured i will get a refund in 45 days and they gave the contact number of one Hemalatha for my followup.
Till now nothing has happened & no one is responding.
When i mailed the customer care, they say there is usage on 04/09/2009 & 05/09/2009 in the IP & there is no balance now.
I have started using BSNL Broad band from August.
I have attached the screenshot taken in my login which shows my account balance in JUNE 2009. Since then there in no cable link to my house.
How can i use the TATA connection in september when there is no cable link forn june?

Please help me to get the refund of my account balance.

Regards,

Raman

This is regarding to my cdma connection of tata indicom,no([protected]) I want to make a complaint that when i purchase this connection in august the dealer has given me the information that I will get 150 min free for every 4 months but i dint get it from october 09,when I called your customer care executive they were transferring my line for 4 times,girl name ranjana has told me that this scheme has been stopped then she transfered my call to amit,he give the information that it was in bundle pack and the wording was AISA HO NI SKTA K APKO FREE MIN MILE HO KYOKI SCREEN PE NAHI HAI.then I asked k hame to last 2 months mile the,then he said APSE JO HO SKTA HAI KR LO LEKIN MAIN KUCH NI KAR SAKTA.APKO JAHAN COMPLAINT DALNI HAI DALL DO TATA INDICOM ME CALL KARNE K LIYE DHANAYAWAD..
so kindly revert me about all this,or there is only way for me to go consumer court...

satish bhatia
[protected]

I have purchased Tata Indicom Internet Connection thru Wi-MAX delivery at Coimbatore by August 2009. The installation done by them was very poor and I did not signed the installation completion form still date. But they have billed for the last two months, and took the bill amount theirself from the advance payment done by me for the 5 months.

I registred about this issue to customer care with the compliants
29.08.2009 - 10636238
08.09.2009 - 10671094
15.09.2009 - 10729574
21.09.2009 - 10774472
23.09.2009 - 10794780
and so mony compliants till date. All these compliants closed without my confirmation. They contact me and i told them that the issue was not resolved. But they will close "the compliant as the customer accepts as the issue was resolved". The confirmation call from them was the acceptance from us.

I also spoke with Mr. Nath (Superior Official) Customer Care and explained about all these issue and also to Mr. Abilesh (Coimbatore - Technical Manager) – [protected], Mr. Ramprasath (Coimbatore – Technical Executive) Mr. Kumaresh (Coimbatore - Network Manager) - [protected], Mr. Sabari Muthu (Coimbatore - Network Executive) - [protected] about the same. But there is no proper response and no any use by this.

I send all these details to Mr. Seetharaman (Nodal Officer - South4) - [protected] and he registed a compliant "Nodal/SO4/8311836" but there is no any status update about this compliant. Now whenever i call him, he does not pick the call. I sent detailed mail about all these to him, but no any response to these mails. One person from Nodal Desk Mr. Tony contacted and informed as will sent a technical person to my premises by two weeks ago, but nobody visited to my end.

The compliants registered thru customer care was resolved by just making a call to the customer, they don't mine about the response of customer. This is a stupid activities of Tata Indicom Customer Care people and the superioir officials.

This mainly for the Consumers, who will plan to procure new Internet Connection from Tata Indicom. Please confirm with your local existing customers reference before procuring any internet connection from Tata Indicom.

Thanks
Jeyaram C

Dear Sir,

I want to bring to your notice that I have been facing non-availability of broadband connection since 21 Oct 09, although, it is always promised by the Customer Care staff that the issue will be rectified within 24 working hours, they are yet to restore and rectifiy the problem.

In this regard, I have registered numerous complaints viz. 10772004, 11024472, 11066328 & 11085468. My ID with TataIndicom Broadband is [protected]@vsnl.net.

I fervently request the concerned authority to please take up a case for rectification and non-recurence.

Thanking you,

Venkat Raghavan

Respected Sir/Madam,

I dont know what is the problem with the TATA Indicom. Even after activating the "START DND" to 1909, i continuously recieve the TATA messages and TATA tele service calls too after lot of assurances made by the Customer care officers. It may be awkward to you, but it creates lot of trouble while we are at our workplace. Because of this reason i have changed the number many times but still i find the same problem which exist.

dear sir pls solve my problem



----- Forwarded Message ----
From: vipin kumar <vipin.[protected]@yahoo.com>
To: customercare.[protected]@tatatel.co.in
Cc: customer.[protected]@tatatel.co.in
Sent: Mon, 26 October, 2009 9:24:08 PM
Subject: Fw: fraud with me~~M547988


what is this


Back
Customer Complaint Search

You can search by providing the Complaint Number or Tata Indicom Number or both for the complaint(s) raised earlier to know the status of the complaint(s).

Complaint Search Form

Complaint Number
OR
Tata Indicom Number
Enter your Tata Indicom number along with Area Code
(E.g. [protected])
For Mobile (E.g. [protected])





Complaint Number Nature of Complaint Created Date Complaint Status Service Request Number
111261 Service Related 02/10/2009 PROCESSING 111261




© 2008 All Rights Reserved
Best viewed with 1024 x 768 resolution, Internet Explorer 6 and above.




----- Forwarded Message ----
From: vipin kumar <vipin.[protected]@yahoo.com>
To: customercare.[protected]@tatatel.co.in
Cc: customer.[protected]@tatatel.co.in
Sent: Wed, 21 October, 2009 10:52:50 PM
Subject: Fw: fraud with me~~M547988



pls resolve my problem otherwise .I will go to consumer court .

thanks &regards
vipin kumar
[protected]
[protected].

Back
Customer Complaint Search

You can search by providing the Complaint Number or Tata Indicom Number or both for the complaint(s) raised earlier to know the status of the complaint(s).

Complaint Search Form

Complaint Number
OR
Tata Indicom Number
Enter your Tata Indicom number along with Area Code
(E.g. [protected])
For Mobile (E.g. [protected])





Complaint Number Nature of Complaint Created Date Complaint Status Service Request Number
111261 Service Related 02/10/2009 PROCESSING 111261




© 2008 All Rights Reserved
Best viewed with 1024 x 768 resolution, Internet Explorer 6 and above.







----- Forwarded Message ----
From: vipin kumar <vipin.[protected]@yahoo.com>
To: customer.[protected]@tatatel.co.in
Cc: customercare.[protected]@tatatel.co.in
Sent: Wed, 21 October, 2009 10:36:11 PM
Subject: Fw: fraud with me~~M547988


pls status

pls status

Back
Customer Complaint Search

You can search by providing the Complaint Number or Tata Indicom Number or both for the complaint(s) raised earlier to know the status of the complaint(s).

Complaint Search Form

Complaint Number
OR
Tata Indicom Number
Enter your Tata Indicom number along with Area Code
(E.g. [protected])
For Mobile (E.g. [protected])





Complaint Number Nature of Complaint Created Date Complaint Status Service Request Number
111261 Service Related 02/10/2009 PROCESSING 111261




© 2008 All Rights Reserved
Best viewed with 1024 x 768 resolution, Internet Explorer 6 and above.





----- Forwarded Message ----
From: vipin kumar <vipin.[protected]@yahoo.com>
To: [protected]@yahoo.com
Sent: Sat, 3 October, 2009 10:18:50 PM
Subject: Fw: Complaint Request Accepted


pls status its very urgent

vipin kumar




----- Forwarded Message ----
From: vipin kumar <vipin.[protected]@yahoo.com>
To: [protected]@yahoo.com
Sent: Sat, 3 October, 2009 10:15:26 PM
Subject: Fw: Complaint Request Accepted


pls status its urgent

thanks&regards
vipin kumar



----- Forwarded Message ----
From: "customer.[protected]@tatatel.co.in" <customer.[protected]@tatatel.co.in>
To: vipin.[protected]@yahoo.com
Sent: Thu, 15 October, 2009 6:01:16 PM
Subject: Fw: fraud with me~~M547988

Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated 15-Oct-2009 regarding your Tata Indicom number [protected]. We truly value our relationship and sincerely regret the delay in attending to your complaint. We apologize for the inconvenience caused due to the same. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly. We request you to kindly bear with us in the interim.

For any assistance please feel free to call us at 12524, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Arvind Keswani on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Aamir Hassan – Deputy Manager – Customer care – Delhi
Contact No –[protected], www.tataindicom.com





-----Original Message-----
From: vipin.[protected]@yahoo.com
Sent: [protected]:49:45.0
To : customer.[protected]@tatatel.co.in
Subject: Fw: fraud with me~~M547988
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


pls status of my complaint



----- Forwarded Message ----
From: "customer.[protected]@tatatel.co.in" <customer.[protected]@tatatel.co.in>
To: vipin.[protected]@yahoo.com
Sent: Tue, 13 October, 2009 2:39:39 AM
Subject: Fw: fraud with me~~M539908


Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated[protected] regarding your Tata Indicom pre-paid number [protected]. We would like to inform you that we are looking into it and will revert to you shortly.

For any assistance please feel free to call us at 12524, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Arvind Keswani on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Aamir Hassan Deputy Manager Customercare Delhi
Contact No [protected], www.tataindicom.com


-----Original Message-----
From: vipin.[protected]@yahoo.com
Sent: [protected]:26:32.0
To : customercare.[protected]@tatatel.co.in
Subject: Fw: fraud with me~~M539908
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


dear sir
my alternate number [protected] pls status urgent



----- Forwarded Message ----
From: Nodalofficer Delhi <Nodalofficer.[protected]@tatatel.co.in>
To: vipin.[protected]@yahoo.com
Sent: Wed, 7 October, 2009 2:55:38 PM
Subject: FW: fraud with me


Dear Mr. Kumar,

Thank you for writing to us at Tata TeleServices Ltd.

We acknowledge the receipt of your mail dated October 02, 2009.

With reference to your appended mail, we request you to provide your alternate number so that we can contact you & expedite in processing the request.

For further assistance, please

· Call us at nodal helpline on :[protected]
· E-Mail us at : nodalofficer.[protected]@tatatel.co.in
· Fax us at :[protected]
· If you are still not satisfied with the resolution given you may also contact Nodal team members Anadita Bharal at [protected] and Ilmas Ahmad at [protected] or Arvind Keswani at [protected] for any un-addressed issue during office hours i.e. Monday to Friday, 10:00 AM to 5:30 PM.

Assuring you of our best of services at all times,

Yours sincerely,
Sachin Gupta
Nodal Help Desk ¿ Delhi
Tata TeleServices Ltd.

________________________________

From:vipin kumar [vipin.[protected]@yahoo.com]
Sent: Friday, October 02, 2009 4:11 PM
To: Media
Subject: Fw: fraud with me


fraud with me
my mobile number is [protected] lost i purchased it from gambhir communciaton sant nagar burari delhi 110084
with my id proof and address proof . i have lost my mobile i called on customer care to cut the connection and iwant to take the same number so what i have to do for it but costmor care said that this connection is not on your name i requested but they have not cut the connection and said me to go to tata indicom service center . i went to service center indirapuram ghazibad .they said that to make the fir of it and give your id proof with it and they give me another sim of same number . i made fir on 14 sep 2009 in dariyaganj police station . i went to mukherji nagar tata service center to get the sim . they refused me to give the same number . i said him if any misuse of number happend then who will be resposible for it he totaly refused to take any responsibility . please solve my problem .and iwant same number . this is not my mistake please solve asap


thanks®ards

vipin kumar


________________________________

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My modom is not activate till today,i am complaining for this from 18/10/09 at your true value shop.
Any one can ghelp me?????????????????

hi

sir/madam/..

with most hummble submissio i bged to say that my mobile no is [protected] his simm card is show in as a reject. that i like to collect the same som card as same sim number.

therefor how can i get the same number as early

this mobile sim card iD proof is given my father ID proog
sh. pramod kumar
new delhi-93



where i go to take this same number and

thanks for this


your faithfully

pramod kumar

Hi customer service,

I am srinivas an SOFTWARE ENGINNER from bangalore.I have taken the TATA INDICOM broadband connection on 21st oct .My id is SRINIVAS.NAIK ,At the time of connection your employee has came to tell the plans .I have asked him whether they are collecting installation charges or not, then he has asked me for which company i am working i have told that i am working with MAHINDRA SATYAM then he has told there is no installtion charges .he has told to pay 2100 rs with tax in which 1000 rs to be paid in advance for the month of OCT and 1000 as the security deposit for the next month ie NOV in which i will getting the bill by the end of NOV if i dont pay for NOV month the security deposit will taken by TATA INDICOM . The things which i have mentioned above has been told by your employee ,but when i am calling the toll free number[protected].They are telling the 1000 is for installation charges which i am thinking that i have paid for OCT month (as told by your employee) .I DONT UNDERSTAND WHY YOU WILL CHEAT THE PEOPLE LIKE THIS .Actually i have faced the same type of problem with RELIANCE WEB CONNECT he has tried to create to create a fake bills for me then i have warned him that i will go Customer Court ,Then has taken his bill back. BECUASE OF THE BAD EXPERIENCE WHICH I FACED FROM RELIANCE WEB CONNECT NOW I HAVE PREFFERED THE TATA INDICOM BROAD BAND EVEN NOW ALSO I AM FACING THE SAME PROBLEM .I dont understand why you are doing like this .Even at the time of connection also they have told me that i will be getting the speed of 384 kbps but i am getting speed of 123 kbps even i have not getting the 1/3 rd of the speed which you have assured me this is the service your providing .Aand another another experience is that actually i am not able access the internet on 14 OCT i have called your TOLL FREE NUMBER for 5 days and 12 times i have got your service only after 5 days only that too after making calls frequently to your TATA INDICOM BRAOD BAND by wasting my valuable time .Even though i have not the got connection for 5 days also badly your charging for this 5 days also. Actually i believe in INDIAN COMPANIES but bad luck you are also behaving like that .When i called BROAD BAND customer care number they have told to write a mail to [protected]@tatatelecommunications.com .Thats why i am writing a mail to you

Srinivas

This is with reference to the tata indicom photon plus connection. The promised speed is upto 3.1 Mbps which till date I never saw coming in my computer. Atleast I never saw 2.0 Mbps speed. I was disappointed and frustrated and the customer service tells me that the average speed is only 640 kbps and say that my connection is working fine.

The customer service that they promised is 24 hours customer service,but if you call them on sundays no one picks it up. Working Professionals like get time to use it more on sundays only.

I hope they see these complaints and rectify it or totally removing the connection and getting out of the business is much better.

I have recently subscribed the Tata Indicom CMO 450 Plan. In this plan subscriber can use unlimited calls to Tata Indicom to Tata indicom. but now at the time whenever I goes to make a call to any Tata Indicom phone, my calls is not connected to the particular Tata Indicom no. I am facing this problem 6 out of 10 attempts. This plan is really waste of money. Tata indicom customer care is also unable to resolve this problem.

Thanks
Aditya Singh Sisodia
Purana Dhampur
Bijnor U.P.

Sir,
In our hospital 3 nos of Coin boxes are installed3 years back.But the recharge service from ADOOR office is very poor and it takes weeks to rectify the issues.
These office not at all interested to attened the calls from our officers.
We are planning to approach the concerned forum immediately.

BY UTILISING THE GENTLEMAN IMAGE OF TATA, TATA INDICOM PHOTON PLUS STARTED CHEATING THE CUSTOMERS BY SENDING WRONG BILLING INFORMATION IT MAKES THE CUSTOMER FOOLS

I TAKEN 750 PER MONTH 3600 MIN FREE PLAN AND I UTILISED ONLY FOR 60 HOURS. BUT I GOT THE BILL THAT SHOWS THE BILLING AMOUNT RS.500 ETC., THAN MY UTILISED AMOUNT

INFORMATION ON HOW THEY ARE CHEATING (EVEN CHILD KNOW HOW MUCH IMPORTANT THESE DETAILS ARE FOR BILLING)

1. IN BILL YOU WILL NOT FIND TOTAL HOURS UTILISATION

2. THERE IS NO DATA ON DAILY USAGE EITHER IN BYTES OR TIME

3. YOU FIND ONE DETAIL i.e HSIA USAGE READING IN UNITS (ISIN'T AMAZING! THE UNIT ITSELF IS UNITS) OTHERWISE THE UNIT FOR THIS READING YET TO BE DISCOVERED

4. YOU CANNOT WRITE YOUR COMPLAINTS ON THEIR FORUMS YOU WILL GET ACTIVATION CODE IN YOUR E-MAIL BUT IT WILL NOT WORK.

5. YOU WILL NEVER GET THE MAX. SPEED MENTIONED IN THEIR ADVERTISEMENT. (IN MY CASE MAX SPEED IS 100KB ONLY)

6. THE SOFTWARE IN YOUR COMPUTER DOES NOT GIVE CORRECT DETAILS O[censored]TILISED TIME OR BYTES DATA

7. THE SOFTWARE WILL WORK ON ADMINISTRATOR ACCOUNT ONLY

8. WHILE USEING ONE CAN ENCOUNTER FREQUENT DISCONNECTION


IF ANYBODY WANT TO ACCEPT ALL THIS NONSENSE OR YOUR USAGE IS THAT MUCH IMPORTANT SO THESE THINGS DOES NOT MATTER THEN THEY CAN GO FOR THIS CONNECTION

MY ACCOUNT NO.[protected]

dear sir/madam,

i am manish verma using a tata indicom photon whiz purchase online and the employee mr.yogesh from tata indicom is taking care of this product to delieverd me...i got the modem and ask about plan to confirm it...he said it is 699 monthly rental + first 2 months rental free with unlimited data usage...i agree with this plan ..now they sending me a bill and when i complaint to tata indicom customer care ...the wording of tata indicom customer care is as follows:

This is with reference to your email dated 17th October 2009 regarding your
Tata Indicom number [protected]. We truly value our relationship with you and
Regret for the inconvenience caused.

With reference to your complaint registered regarding the surfthon offer
not given, we got your issue check and found that no commitment has been
done from our side. In case you got any commitment then kindly visit the
nearest Tata office for the validation of the same.

For any assistance please feel free to call us at 121, our 24x7 Customer
Care toll-free number from any Tata Indicom phone. We are also accessible
from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free).
We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Vijayasekhara Pillai
on [protected] in case your complaint is not resolved in the stipulated time
or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Wishing you & your family very Happy and prosperous Diwali.

Warm Regards,
Pankaj Sarmai ¿ Deputy Manager ¿ Customercare ¿ Haryana

they are doing me so much harrasment please take care of this hope you resolve this problem asap

my contact details as follows:

Name : Manish Verma
tata Photon whiz number [protected](with internet modem)
my contact no. [protected]
address verma studio sarafa bazar kaithal

I had brought a samsung super hero with the bundel offer with the cost of Rs.1800 which number is [protected].In this plan the company said to me that I got 200 min. of free local and std talktime every month and I got this for 6 months.But I got 200x2month=400 min talktime and the talktime of september I cannot get still now.Then I contract my customercare and they said that your phone has not been such as traiff plan.Please help me that I get pending talk time.

i a person from chennai..i m fed up with tata indicom prepaid..i have submited my documents 3 months back in a tata indicom hub...after three months they r saying my documents is not reached to them....in india a person can use a mobile sim for 3 months without proper verification....sad to say and look for those people who r miss using it,....haha what a joke...again i have submitted my document 5 days back but still it is not received by the tata indicom...some day they r saying server problem some day other...but still i m facing the problems...so to every terrorists its a message that they can use tata indicom prepaid line without any problem...is there any person who has answer to my query.....

I was never interested in caller tunes, but indicom is very big fraud company to earn money by putting caller tunes on automatically and deduction Rs 20 every month for that. I have complained against this many times but every time i get the same reply that i need to send sms to deactivate that caller tune, i did that too but again next month a new caller tune set again and my money keeps on deducting. I am fed up with keep on complaining. Even call center people also knows they are doing fraud thing, so they dont solve the problem, they just keep saying same thing and disconnect the call. Why indian law doesnot close such fraud companies. Please suggest me what can i do to claim my all money back from indicom or what can be done so that inidcom doesnot sustain in future and wont make fool to other people.

Sir,
I have three Postpaid connection of Tata Indicom ([protected],57,63)
I gave a request to convert all to prepaid but customer care had told me that is not possible to convert postpaid to prepaid in Tata Indicom.

I saw a advertisement of TRAI (Telecom Regularity Authority of India) says you can change postpaid to prepaid and also change prepaid to postpaid .

I don't want to change my numbers

I just want to hear from Tata to change my post paid connection to prepaid.


Please Help me

I have changed my walky instrument recently, due to some problems that I was facing. After this I am not able to make international calls. I have enjoyed this facility for the past 6 years and request you torestore the same immediately.

My phone no. is[protected]

I am using tata indicom photon prepaid connection now a days its connection its showing error as ERROR-721 and range is also Full and My tata indicom photon number is [protected].