Tata Indicom Complaints & Reviews

I lost my cdma tata indicom set ( motorola) with sim ( mobile no [protected]) and after getting GD number from police station I asked our nearest tata indicom showroom( Indaragora, Bankura) to lock my sim but at that time I have no knowledge to get the duplicate sim. a few days later after locking my sim when I asked to have a suplicate sim of my missing sim, they denied to provide it.

So, I need the duplicate sim of [protected] as soon as possible.

My account No. is[protected]. I am extremely upset with the quality of service being offered by Tataindicom and also the extremely bad customer service. I got the number of 60110121 from the internet for the customer service number for broadband for Pune and also the numbers printed on my bill of[protected] but I got no help from these customerservice numbers and the phone call kept landing at different locations like Hyderabad etc. I am having extremely poor quality of internet connectivity for over a week. I request you to call me immediately at [protected] to discuss this matter or I will outright cancel the service and stop paying my future bills.

I am extremely upset with Tataindicom service and plan to put the complaints on consumer complaint.

dear sir,
I have Received a messege in my mobile on 2 july 2009 my no is [protected] you have won $1million in the 2009 heineken live INTL mobile draw to clim my email [protected]@gmail.com my name madhusudanarao arja adress arja madhusudhanarao ntr colony 8/2-115 gudivada andrapredesh 521301 india contect me plzzzzzzzz

A company named 'Appu Hardware' seems to have given my Airtel Phone Number '[protected]' as their contact, and their Telecom bill seems unpaid with Tata Indicom. Tata Indicom folks has been calling me for bill payment frequently, and the frequency has only increased after I complained to them.

Have got around 50+ calls already and it comes from various numbers. Latest has been from '[protected]'.

I would not bother to get any compensation, but would like to Tata Indicom to immediately verify the phone number and stop calling me. Please help me here.

Bhupendra

I have purchesed a new Photon+ connection from Tata Indicom on 27th of May 2009. My account is under the HSIA Freedom Plan, which comes with 10GB of free usage per month. When i purchased the plan i was not informed that the free usage was prorated. In addition the online system (which is the only way to track the usage) shows i have 10GB of free usage. I have never in any form of communication been informed the actual limit for free usage for the first month (except for the plan details which only states that it is 10 GB). Now the company has billed me for the usage over a prorated limit, while the actual limit or the fact that it is prorated is not communicated in any from. Also my line has been barred.
I have also filed complaint for this and also sent mails but have not recieved any response.

RESPECTED SIR/MADAM,

AS I HAVE ALREADY MADE A COMPLAINT AGAINST TATA INDICOM PREPAID SERVICE TO YOU AND ALSO TO THE CUSTOMER CARE OF TATA INDICOM PREPAID SERVICE ON 14/06/2009. I GOT AN APOLOGISE MSG FROM THEIR SIDE.BUT NO ACTION HAS BEEN TAKEN UP TO NOW.
LAST DAY I MADE A RECHARGE OF RS. 50 AND ON THE SAME DAY I HAD BEEN DEDUCTED WITH RS. 30 AGAIN. INSPITE OF NOT SENDING ANY REQUEST OF ANY THING FROM MY SIDE.
A CALLER TUNE HAS BEEN POSED TO ME WITH OUT MY CONSCENT 15 DAYS AGO AND THEY HAD DUDUCTED MY ACCOUNT WITH RS. 15 BEFORE 15 DAYS. AND THE TRAIL PERIOD HAS BEEN ENDED TO 29/06/09. I FORGOT O[censored]NSUBSCRIBING THAT CALLER TUNE. THEY AGAIN DEDUCTED A SUBSCRIPTION MONEY FOR 30 DAYS.


SIR I DONT WANT THESE TYPE OF CALLER TUNE. I WANT MY MONEY BACK.


A MSG FROM THEIR SIDE HAD BEEN SENT TO ME BEFORE 15 DAYS
WE RESPECT YOUR PRIVACY. PLEASE ALLOW US 15 DAYS TO UPDATE OUR DO NOT CALL SERVICE. YOUR REF NO IS "DNDO[protected] DTD. 2/06/2009 AT 17:49 HRS.



SIR PLEASE TAKE NECESSARY STEP TOWARDS THIS KIND OF PROBLEMS.'




WITH REGARDS


VIKRAM KUMAR DHINGRA

[protected]

Did you know that Tata Indicom Photon Plus is the only best product introduced by Tata Indicom. Even though it doesnt work everywhere its speed is very good. There is a main problem with it. THERE IS NO CUSTOMER SUPPORT FOR IT. I tried calling cutomer numbers total 7 numbers. No one knew what to do. They keep passing the problem to the other phone number (not passing between departments but phone numbers). Finally I tried to email them. There too I receive only phone numbers. THE SAME PHONE NUMBERS. Then all of a sudden I receive an email saying My Problem has been solved and that they are closing the complaint!!! Say WAT????? To hell with them. If any of you know the correct customer care number pls do let me know. Thank You.

hello sir, My mobile no. was [protected] it was lost on 24th January 2009 please sir i want to know the call details of this no. from 1st January 2009 to 24th january 2009. please help me.

I had surrended the instrument[LG-400T] in working condition to Ms.Shivani on 07-8-06 at Tata Teleservices Ltd. N-10, outer circle, Connught Place, New Delhi 110001.Prepaid FWP Retricval/Refund form bearing No.REF06012466, a/c No.[protected] and ESN no.1D17342D. Handset/instrument retreival receipt no.HRR 06-07/4778, Del no.65595155.Since then I made several visit to the said location for the refund but I came back disappointed.I may be contacted at Mob no.[protected].

I had registered for DND at the time of taking my Tata Indicom phone connection, almost 2 years ago.I have been getting sales/marketing calls and SMSs ever since.I get calls from banks, credit card companies, holiday resorts, MBA institutes, and almost every product that can be sold.I get these calls and SMS at odd hours.There have been times when I have repeatedly told the marketing company representative that I do not require his product.Yet, they call and trouble me.What I would like to know is that is there a forum that I can approach with my problem, and get a resolution?If I have registered for DND, am I not supposed to be able to avail this facility?Was the entire concept of DND just a sham?Tata Indicom has the cheek to print the feature of DND on their bill for the month of May-June.I want to ask Tata Teleservices and the Government what is the purpose of printing the DND thing on the bill copy, when the feature is a useless piece and is just to make an utter fool of customers?Frankly, I feel that whatever problem I have written above will not have any resolution, and my complaint will remain a problem, forever.

i was using tata indicom no [protected]
inspite of paying the bill, tata cut my line so i discontinued with the no.now they are harassing me daily .threatning me and abusing me for bills which i have already paid, i also have the bill reciepts.what to do..
pl help
nitin
[protected]

Ref: -Complaint for wrongful activities of your one of Retailer situated at Tata Indicom, 570, Ratan Lal Nagar, Kanpur Nagar.
Dear Sir,
It is to inform you that the applicant/complainant purchased a HUAWEI C-2206 Mobile number bearing [protected] from 570, Ratan Lal Nagar, Kanpur Nagar at your authorized Tata Indicom Retail showroom last two months ago. My brother in law has purchased this Mobile along with all the accessories as a gift but without cash memo in original because the retailer said that cash memo shall be given to my brother in law in the evening and sends it to me at Allahabad saying that when I will come back again to Allahabad your cash memo shall be with us. In the meantime this mobile phone model no. HUAWEI C-2206 creates some problem like automatic switch off then I have decided to contact your authorized Tata Indicom service centre “Kripalu Electronic Agency” situated at Allahabad on 20th of June 2009. They demanded photo copy of original cash memo for repairing the aforesaid mobile which is fully covered with 12 months warranty. Then I requested to your Kanpur based Tata Indicom Retailer Mr. Saurabh for bringing original cash memo. He told me that “don’t worry, I am sending you scanned copy of your cash memo on your E-mail ID and you can produce it to your service centre.” I am very much obliged the conduct of Mr. Saurabh and told him to kindly send a scanned copy to Tata Indicom Service Center’ s Email ID also. I have sent two or three SMS regarding my email id and service center’s e-mail id to Mr. Saurabh and Mr. Gopal, the Tata Indicom Retailer based on 570, Ratanlal Nagar, Kanpur Nagar but since that day neither Mr. Saurabh sends a scanned copy to your Tata Indicom Service Center at Allahabad nor to me and when I went to take my mobile from your authorized service centre on 23rd of June 2009, they refused to return the same clarifying that no such type of mail has come. Consequently, from your service center’s office, I have made a several call to Mr. Saurabh and Mr. Gopal, the retailer of yours but Mr. Saurabh did not give any response till writing this complaint to you mean while Mr. Gopal received my phone and said that I will be send your cash memo through courier but till today no courier has also come. And further when I called to my brother in law for this matter he said that he is out of station and giving assurance to me that when he will come back in Kanpur, he shall sort out my problem.
Therefore, it is my humble request to you kindly; terminate your Tata Indicom Agency which is governed by Mr. Saurabh and Mr. Gopal who is very irresponsible and non reliable person of your agency and further send my original cash memo as soon as possible from your Retailer Tata Indicom, 570, Ratanlal Nagar, Kanpur Nagar at earliest.

Thanking You.
I am also sending details of my Mobile Hand Set as below:-


HUAWEI C- 2206, MEID A[protected]
Pesn: 80644B5B
S/N: PJ4CAA[protected]
Battery No. BAA8C30X B4842437

My E-mail: [protected]@yahoo.com


(Jai Deep Mishra)

tataindicom network


i have given complaint to tataindicom customer care reg my network problem, they sent a technician to my house, he checked the signals and stated that it will be resolved with in 12 hrs, but after 48 hrs also the problem is not solved and instead of solving the problem got a call from tataindicom people stating that right now there is no proper signal connectivity in my area and it takes time and they didn't mention how much time it takes, but i asked whether it will take months or years they didn't specify ant time, when i have given complaint for several times they have stated my mobile problem and when technician came he said their n/w problem, whom to believe they are misguiding the people with out proper services.please help me in this regard...

I took broadband connection from Tata Indicom 4 days back. I was promised that I will get a download speed of 250 - 300 Kbps. However, after the installation was done, I get only 40 Kbps. I complained so many times to the customer care, but in vain. They ask me to do few things on the system, but I dont get any fruitful result.
i am having bandwidth of 384 Kbps right now. Before taking this connection, I was staying in a different place and there I had broadband with another service provider. There, my bandwidth was 256. Inspite of having lesser bandwidth than the current settings, I used to get download speed of 120 Kbps on an average.
I have already paid, 4 months money in advance and I wont get it back even if I discontinue the service.

I would recommend every person who wants to take internet connection, PLEASE DONT TAKE TATA INDICOM. THIS IS THE WORST SERVICE I HAVE EVER SEEN WITH THE WORST CUSTOMER CARE.

I am prepaid walky customer from the lasl three years in delhi Dilshard garden area. But I having problem in my phone from the last 2 to 3 weeks. The problem is that if someone is calling to me on my
phone than his voice is not coming properly and during the call the phone has been disconect.

I have already registered my complaint to the customer care but I am not getting any response from him.

Kindly consider this complaint ASAP.

Regards,
Dipesh Kumar Mishra
Phone:- [protected]
Tata Walky Number:- [protected]

I had a Tata Internet Connection. Which I disconnected on December 2008. Approximately half an hour back I had a call from a certain Mr. R.C Choudhary who claims to work at Tiz Hazari Court as an “LDC”. He claimed that I have a court case filed against me by a Mr. Sanjeeb Kumar who he claimed was a lawyer representing Tata Tele Services. To say the tone of Mr. R.C Choudary was rude was to say the least. After threatening to have me in court he asked me to contact Mr. Sanjeeb Kumar. Sanjeeb asked me to file the outstanding amount immediately at a Tata Indicom Outlet within one hour if I did not want a court case filed against me.
I walked upto a Tata Indicom outlet and payed the requested amount in full. However when I looked into the details it appears that:

1. I have not used the account post December
2. My request in December to close the account has not been noted down and not been followed through

This despite the fact that I have filed the application in writing and attached a copy of my PAN card. I still have a xerox of the closing letter I handed in on December. Tata Teleservices has through sheer stupidity or malice not closed my account and has continued to bill me rental for the next four months. To top it all of, neither was this rental bill forwarded to my email id, and the call center people who used to bug me every month haven’t bothered to explain why I have an outstanding charge.

The icing on the cake was to have two people call you up in the middle of a working day and threaten you with a court case for non payment of dues. I have just talked to a Mr. Ashish Chakraborty who has promised me that the payment I made would be refunded through a non-usage waiver and the constant irritation that is the Tata Indicom Call Service would also be halted immediately. Thank you so much Mr. Ashish! I am happy. However you have just broken the cardinal rule of customer service. Never piss of a customer before placating him. I have had to waste half a productive day in office, I had to endure your call center people for three months, all thanks to a mistake which you neither have the courtesy or the good grace to accept. I certainlly would not like to recommend a Tata Indicom connection to anyone if this is the current level of service were to continue.

I have put down the names and numbers of the jokers for future reference here. I don’t know if these guys are actually associated with any legal firm or are just paid for muscle hired by Tata Indicom. In any case if you do get a call from any of these numbers do feel free to tell them what they are:

Mr. Sanjeeb Kumar: [protected]

Mr. R.C Choudhary: [protected]

Dear Sir / Madam,

This is in reference to my telephone connection with details as mentioned above. I am in receipt of your latest Bill No:[protected] dated 17/06/09 for Rs.3986.24/- & with a total outstanding dues of Rs.12406/-. In this context following facts are revealed for your updation in the matter:-

That I took the above connection vide Appl form No:00914303 on 6th March 2008 under your Walky 2 year ZERO rental plan against payment of an amount of Rs.1622/-

That since inception till the billing dated 14 Jan'09 the connection was working smoothly.

That a problem of Faulty instrument was lodged to your customer care around 28th Jan'09 for which a technician from your company came & after checking the same extended his comments that my phone has been cloned, and went of. Subsequently to this incident I interacted several times on phone with your customer care, senior officers & even the nodal officers regarding my dead phone as well as its cloning but every time received same reply that it is being worked out & your phone has been LOCKED. To name a few according to my rememberance, On 4th Feb'09 your executive Mr.Rajesh Chauhan gave me the complaint id:[protected]. On 25th Feb'09 at around 10:52 AM your Nodal officer Mr.Arvind was told with the whole problem and again id:[protected] was communicated to me. But when the problem still remain unresolved till 25th Feb, the day as committed by Tata indicom people, I then sent a mail too on 25th Feb to the Customer care as well as to the nodal officer. In response I received a mail on 2nd March stating that the complaint is in progress vide docket no:[protected] & WILL BE RESOLVED BY 4TH MARCH'2009. Again I enquired the status thru mail on 5th March for which I received reply only on 10th March that the COMPLAINT STILL LIES UNDER PROCESS vide docket no:[protected]. WHAT A GREAT SERVICE & UNDOUBTEDLY WHAT A QUICK RESPONSE. In fact I should have felt Obliged.

One more very Amazing Fact cannot be left Unseen. When the CREDIT LIMIT in my Bill has been specified as Rs.1500/- then how cum Tata Indicom allowed the bills to escalate to an amount like 12000/-or more without even having any check on it. THIS REALLY IS A POINT OF INVESTIGATION WHERE WE CAN EVEN DRAW A FACT THAT THIS CLONING OR CROSS CONNECTION MAY HAVE BEEN DONE IN ASSISTANCE IN KNOWLEDGE WITH SOME STAFF MEMBERS OF THE COMPANY.

Since this malfunctioning of your telephone connection was sighted, I stopped paying any amount against these unauthorised bills. Only after 25th March 2009 when your Nodal officer confirmed me on phone that the case has been resolved & with just a mere deposit of Rs.100/- everything would be normal including my telephone & there will not be any further problem / cloning in future. On good faith & to save from any further complications in restoring my connection, without any objection I paid vide cheque of ICICI Bank for Rs.100/-. My connection with all facilities was restored as said to be normal by 1st week April'09.

Again to my utter surprise when I started receiving my subsequent bills I found from the details mentioned therein that the same problem of HACKING/CLONING was highlighted from 16th April'09. So once again I started with the same exercise of calling your Nodal officer Mr. Keswani on 20th April'09 and recd an id:[protected] & same assurance to get the same rechecked again at their end. Again with Mr.Sunil thru docket no:[protected], then kept interacting with almost all your executives, I presume, Mr.Vineet Bhatia, Mr.Arvind, Mr.Rahul Gupta, Lastly even with your Team leader Mr.Ahmad. Thereafter some strange situations were faced. Maximum times the line was dead and phone not working, sometimes it started & phone from your company's executives used to come claiming to be trials and asking me to call. Situations as strange to be narrated happened daily.

SINCE THEN IT WAS A VERY EMBARASSING PERIOD & MORE OR LESS A MENTAL TORTURE FOR ME, MY FAMILY & MY RELATIVES WHO USED TO CALL ME BUT ENDED SOMEWHERE ELSE ROUND THE CITY.

That now I had packed up the instrument & trying to come out of this nightmare but unfortunately your bills with enormous dues are still a regular affair which keep arriving at my doorstep keeping me disturbed & nurtured.

TO BE PRECISE THIS TELEPHONE CONNECTION DEEMS TO BE FULLY PAID WITHOUT ANY DUES TILL DATE ON MY PART AGAINST MY TOTAL USAGE .HENCEFORTH I DO NOT WISH TO CONTINUE WITH ANY RELATIONS OF ANY SORT WITH YOUR COMPANY AND HENCE THE SAME NOW STANDS SURRENDERED FROM MY SIDE. I HEREBY AM NOT RESPONSIBLE FOR ANY CLAIMS / DUES / ISSUES / MISUSES OF ANY SORT AS IN THE PAST OR IN FUTURE FOR THIS TELEPHONE CONNECTION LINE NO:[protected]. NOW THIS RESPONSIBILITY BECOMES TOTALLY OF YOUR COMPANY FOR WHATSOEVER ACTION.

INSTEAD I NOW CLAIM FOR :-

1.DAMAGES AGAINST MY HARASSMENTS - UNLIMITED...

2.REFUND OF MY INITIAL AMOUNT OF RS.1622/- paid at the time of installation of the same, as your company has proven to be unfit in fulfilling the commitments as promised at the time of extending this new connection & has been unable to provide smooth connection for even one complete year, whereas the offer was of rent free for two full years against such an hefty amount.

3.REFUND of my amount of Rs.100/- which was deposited on 25th March against your commitment of an OK connection which also had proved to be false.

NOW I SEEK AN HONEST & JUSTIFIED DECISION FROM ALL THE PERSONS WHOM I AM APPEALING FOR A FAIR JUDGEMENT TO GET MY HARD EARNED MONEY BACK & SAVE ME FROM ANY FURTHER MENTAL TORTURE.

HENCEFORTH TO MENTION ONCE AGAIN THAT THIS TELEPHONE CONNECTION NO:[protected] STANDS TERMINATED FROM MY SIDE & I DECLARE THE WITHDRAWAL OF MY OWNERSHIP ON IT.

Thanking you,
Yours Sincerely,


(KULDEEP BANSAL)
H No: 3, F/97, Sec-3,
Vaishali, Ghaziabad. 201010
MOB:-[protected]

Dear sir,
i want to set a caller tone like a song " lub pe aathi hai dua banke" its a urdu song, and i want to set it as my caller tone, in my conversation with executuve of tata indicom, he told to me to send a sms with first three letters of sond and send it to 12800, and i did the same, but i got a reply like club option of three different types, i send sms for three times, even i got same reply sms . so what should i do in this regard. i want my callers should listen "lub pe aathi hai dua banke". do something in this regard

thank you

Hello,
I am Sagar Anvekar. I was having a TATA broadband service which was disconnected in Jan 2009. The guy came from TATA and collected Router, Power adapter and Rossette box on 6th Feb and gave me a receipt. After that, I got 4 calls from Indicom asking about router return even I gave it back to them. I told them that I returned those things and not to call me back. The topic was over for few months, but yesterday, I got a notice from S.R.S. Advocates & Associates. The Language used in notice is like I stole their router worth Rs. 700/- even I paid a Rs.4500(4 months plan) for their connection. And they also want me to pay Rs 500 as a cost incurred by TATA indicom for sending the notice.
So, Indicom wont let you free even you disconnect their connection.
Enclosing the copy of Notice as well as the Receipt which I got at the time of equipment return.

Regards,
Sagar Anvekar
[protected]

Sir, I had taken the TATA Indicom Plug 2 surf in late February which acctivated on 18th Fav 2009
Its under free for 1st 2 months post paid 799/899 plan. well before I take the plan it was said by the retailer that I will get at least 50Kbps speed (My plan was 799/899 unlimited) but I don't know why but from the date of activation I never get more then 15kbps download speed. I complained in their office (RMS Chowmuhuni) regarding the speed but they didnt give me any suitable answer. whatever that's not my problem.
After complete of 3 months I went for de-activation and surrendered the "SIM". In front of me they even break it into two piece and accepted my surrender. But after one month they send me a bill showing that I have a 606/- rupees painding. And for that reason it was not surrendered so I have to pay more one month' pay.
That means now they want around 1300/- from me. My question is if they already accept my surrender and give me the surrendered copy then why I have to pay those bills? And if it is not surrendered because of that prev. balance (606/- Rs) then why didn't they give me a early warning, why they are telling me this after One month..? today (16.06.2009) I pay more 606/- Rs (that is their showing balance when I was there at the time of surrender the Sim) But Now I don't wana pay more. That because that extra bill was calculated after my surrender. And I have the proof also for that.
Please advice me what I have to do and how can I stand with my rites.

Date of activation : 18.02.2009
2 Months free complete: 18.04.2009
Date of surrender : 20.05.2009 with Rs. 1040/-
today I paid more: 780/- (606/- + tax)
they want more: Around 700/- - 800/-
My TATA Indicom Plug2surf no: [protected]

I forget to add my personal details:
Name: Subhadeep Bhattacherya
Address: Bardowali Near B.O.C
Agartala Tripura (west)
My Phone : [protected]

PLEASE PROVIDE HELP ... PLEASE