[Resolved]  TATA Indicom Mobile — Fraud in payment

Address:

Gurgaon, Haryana

This is with reference to my concern regarding payment posting of DEC.'10' Rs.1201.00.
Sir, this is for your information, i have been already payment of Rs.1500.00 on 10th Jan'11' by online payment on tata indicam site, and i have received conformation by SMS through TM 121,my transaction id is : MCIT[protected].
Sir, but twice amount Rs.1500.00 have been debited from my account.and conformation massage received one.
Sir, i requist you please check it and take immediate action as soon as possible.
Statement of creadit card, received by 17 Jan'11'.
Sir, Regarding this complain i have been many time inform by Mail, Telephone & Service Center, But still no any action has been taken from tata indicom site.
I am sending attachment of mail & credit card statement.
I am pasting mail copy.


[protected] Forwarded message[protected]
From: Saurabh Ranjan <[protected]@gmail.com>
Date: Wed, Feb 2, 2011 at 2:24 PM
Subject: Re: Reminder - 2 Reponse from TATA Indicom~~M3510658
To: customer.[protected]@tatatel.co.in, customercare.[protected]@tatatel.co.in, tataindicom.[protected]@tatatel.co.in, kanson.[protected]@gmail.com
Cc: saurav.[protected]@jbm.co.in



Reminder - 2
As per your commitment regarding my complain, till time not resolve my problem.
Why are you not take any action regarding my complan???????????????????????????

my alternate contact no. - [protected].

Regards
Saurabh Ranjan


On Mon, Jan 31, 2011 at 5:29 PM, <customer.[protected]@tatatel.co.in> wrote:

Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated 31/01/2011 regarding delay in attending to your complaint regarding payment issue of your Tata Indicom number [protected]. We truly value our relationship and sincerely regret the delay in attending to your complaint. We apologize for the inconvenience caused due to the same. We would like to inform you that your complaint regarding the same has been put before the concerned department vide reference number[protected] and is expected to be resolved by01/02/2011. We have accorded it top priority and are expressly working towards resolving it at the earliest. We request you to kindly bear with us in the interim.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon Plus customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Manoj Semwal on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Simarpreet Singh Sandhu – Deputy Manager – Customer care – Delhi
Contact No –[protected], www.tataindicom.com



-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:59:53.0
To : tataindicom.[protected]@tatatel.co.in
Cc: customercare.[protected]@tatatel.co.in
Subject: Re: Reponse from TATA Indicom~~M3510658
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


[protected] Forwarded message[protected]
From: <[protected]@tatatel.co.in>
Date: Mon, Jan 31, 2011 at 10:10 AM
Subject: Delivery Status Notification (Failure)
To: [protected]@gmail.com


This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

tataindicom.[protected]@tatatel.co.in




Final-Recipient:
rfc822;tataindicom.[protected]@tatatel.co.in<rfc822%3Btataindicom.[protected]...⇄
Action: failed
Status: 5.1.1


[protected] Forwarded message[protected]
From: Saurabh Ranjan <[protected]@gmail.com>
To: tataindicom.[protected]@tatatel.co.in
Date: Mon, 31 Jan 2011 10:10:42 +0530
Subject: Re: Response from TATA Indicom-Regarding OUT OF SLA
*Reminder - 1*
*

This is for your kind information & verbal discussion with your team
(customer care & Relationship manager), no proper action have been taken
from your side.........................
**Why are you not take any action regarding my
complan???????????????????????????*

*please take immediate action and give me a positive response as soon as
possible.*

*my alternate contact no. - [protected].*

*Regards*

*Saurabh Ranjan*



On Sat, Jan 29, 2011 at 8:14 PM, <tataindicom.[protected]@tatatel.co.in>wrote:

> Dear Customer,
> Greetings from Tata Indicom!.
> This is regarding your docket number[protected].
> We regret to inform you that, we are unable to process your complaint
> within the time committed to you.
> We shall take some more time to resolve the complaint.
> We request you to kindly bear with us.
>
> Warm Regards,
> Annu Y Garg
>
>

[protected] Forwarded message[protected]
From: <[protected]@tatatel.co.in>
Date: Sat, Jan 22, 2011 at 2:10 PM
Subject: Reponse from TATA Indicom
To: [protected]@gmail.com


Dear Mr/Ms SAURABH RANJAN

Greetings from Tata Indicom!

Thank you for using our services.

This is with reference to your concern regarding Payment Posting.

We would like to inform you that your complaint has been registered for the
given number [protected]and the docket number for the same is[protected]. This
issue would be resolved by 24-JAN-11. We request you to kindly make a note
of the docket number for your future correspondence.

For any assistance please feel free to call us at 121 our 24x7 Customer Care
toll-free number from any Tata Indicom phone. We are also accessible from
non Tata Indicom phones on [protected]

Our Photon customers can get in touch with us on[protected]Toll free).We
shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Manoj Semwalon
[protected]in case your complaint is not resolved in the stipulated time or
you are not satisfied with the resolution provided.

Thanks and Regards,
Simarpreet Singh Sandhu
Customer Care NEW DELHI
Tata Teleservices Limited
Ph: [protected]

*******This is an automated message. Please do not reply*******
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CONTAINED IN THIS COMMUNICATION NOR FOR ANY DELAY IN ITS
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HAS BEEN
MAINTAINED NOR THAT THIS COMMUNICATION IS FREE OF VIRUSES,
INTERCEPTIONS
OR INTERFERENCE.



--
Thanks and Regards
Saurabh Ranjan


[protected] Forwarded message[protected]
From: Saurabh Ranjan <[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 6:09 PM
Subject: Re: Reponse from TATA Indicom
To: [protected]@tatatel.co.in, customercare.[protected]@tatatel.co.in
Cc: saurav.[protected]@jbm.co.in


Dear Sir,
This is with reference to my concern regarding payment posting of
DEC.'10' Rs.1201.00.
Sir, this is for your information, i have been already payment of Rs.1500.00
on 10th Jan'11' by online payment on tata indicam site, and i have received
conformation by SMS through TM 121,my transaction id is : MCIT[protected].
Sir, but two time Rs.1500.00 debited from my account.and conformation
massage received one.
Sir, i requist you please check it and take immediate action as soon as
possible.
Statement of creadit card, received by 17 Jan'11'.




On Tue, Jan 18, 2011 at 3:11 PM, <[protected]@tatatel.co.in> wrote:

> Dear Mr/Ms SAURABH RANJAN,
>
> Greetings from Tata Indicom!
>
> Thank you for using our services.
>
> This is with reference to your concern regarding Payment Posting.
>
> We would like to inform you that your complaint vide docket number
>[protected] has been closed on 18-JAN-11
>
> Hope you are satisfied with the resolution provided
>
> For any assistance please feel free to call us at 121 our 24x7 Customer
> Care toll-free number from any Tata Indicom phone. We are also accessible
> from non Tata Indicom phones on [protected]
>
> Our Photon customers can get in touch with us on[protected]Toll free).We
> shall be glad to be of assistance.
>
> Thanks and Regards,
> Team, Tata Indicom
>
> *******This is an automated message. Please do not reply*******
> DISCLAIMER:
> THE INFORMATION CONTAINED IN THIS MESSAGE (INCLUDING ANY
> ATTACHMENTS) IS
> CONFIDENTIAL AND MAY BE PRIVILEGED. IF YOU HAVE RECEIVED IT
> BY MISTAKE
> PLEASE NOTIFY THE SENDER BY RETURN E-MAIL AND PERMANENTLY
> DELETE THIS
> MESSAGE AND ANY ATTACHMENTS FROM YOUR SYSTEM. ANY
> DISSEMINATION, USE,
> REVIEW, DISTRIBUTION, PRINTING OR COPYING OF THIS MESSAGE IN
> WHOLE OR IN
> PART IS STRICTLY PROHIBITED. PLEASE NOTE THAT E-MAILS ARE
> SUSCEPTIBLE TO
> CHANGE. TATATELESERVICES LTD. (INCLUDING ITS GROUP
> COMPANIES) SHALL NOT BE
> LIABLE FOR THE IMPROPER OR INCOMPLETE TRANSMISSION OF THE
> INFORMATION
> CONTAINED IN THIS COMMUNICATION NOR FOR ANY DELAY IN ITS
> RECEIPT OR
> DAMAGE TO YOUR SYSTEM. TATA TELESERVICES LTD. (OR ITS GROUP
> COMPANIES)
> DOES NOT GUARANTEE THAT THE INTEGRITY OF THIS COMMUNICATION
> HAS BEEN
> MAINTAINED NOR THAT THIS COMMUNICATION IS FREE OF VIRUSES,
> INTERCEPTIONS
> OR INTERFERENCE.
>



--
Thanks and Regards
Saurabh Ranjan


[protected] Forwarded message[protected]
From: <saurav.[protected]@jbm.co.in>
Date: Sat, Jan 22, 2011 at 11:47 AM
Subject: Fw: Scanned copy
To: soni.communication.[protected]@gmail.com
Cc: customercare.[protected]@tatatel.co.in



Dear Sir,
As per discussed with you regarding activation of my mobile
service, my mobile no.- [protected]. Name- Saurabh Ranjan.
As my bill has been deposited twice from my credit account and similarly i
got confirmation message also.
Please find attached scan copy of credit card statement

----- Forwarded by Saurav Ranjan-FNP-J2/Jbm on 01/22/2011 11:37 AM -----
*SharmM165 <[protected]@sharp.com>*
Sent by: [protected]@sharp.com

01/22/2011 11:32 AM
Please respond to
[protected]@sharp.com

To
saurav.[protected]@jbm.co.in
cc
Subject
Scanned image from SharmM165





DEVICE NAME: SharmM165
DEVICE MODEL: SHARP AR-M165
LOCATION: J2 Adm Block

FILE FORMAT: PDF
RESOLUTION: 150dpi

Attached file is scanned image in PDF format.
This file can be read by Adobe Acrobat Reader.
The reader can be downloaded from the following URL:

http://www.adobe.com/









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--
Thanks and Regards
Saurabh Ranjan



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Thanks and Regards
Saurabh Ranjan




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Thanks and Regards
Saurabh Ranjan





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Thanks and Regards
Saurabh Ranjan




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Thanks and Regards
Saurabh Ranjan
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