[Resolved] Tata Indicom — WLL - Service Complaint

sushilc

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

I have 6 years old intrument from Tata Indicom. Account#[protected] in MUMBAI
On many previous complaints TATA Indicom has changed the receiver and battery of that with USED ONEs. Due to that the instrument issues are not fixed permanently and come back after 3-4 months. One can bear for sometime but has to again contact the NON-RESPONSIVE tata indicom 121 line.

24th Nov - logged complaint for change of instrument
26th Nov - when the technician refused to change the intrument - logged another complaint and talked to the supervisor of the call centre.
2nd Dec - NO RESPONSE SO FAR for the new intrument - so talked to Nodal Office. Good lady promised quick action within 24 hrs and that a NEW instrument will be given to replace the old one
7th Dec - 5 days have passed and their 24 hrs are not over yet. Called again and told that they can not change the instrument to new one. And that I have to purchase a new instrument and pay for it.

Today is 12th Dec and NO SOLUTION provided yet.

VERY DISGUSTING and ANNOYING - THEY DO NOT CARE ABOUT THE CUSTOMER.

Piece of advise to all - DO NOT TAKE TATA INDOCOM CONNECTIONS - THEIR SERVICE IS PATHETIC.

Sushil

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sushilc

from Mumbai, Maharashtra

Completely agree

sushilc

from Mumbai, Maharashtra

The issue is NOT RESOLVED the way we wanted it. - My phone has been replaces with a REFURBISHED instrument - that too after 4 visits of the technician from TATA Indicom. The service is Pathetic and I want a New Instrument at my place - Not the Refurbished one. This will again go bad in 2-3 months as happened earlier and I will again fall prey to your disgusting service where even Nodal officer does not know the rules and nothing happens when we go to Nodal Officer as well. Nodal officer promised me NEW PHONE in 24 hrs on 2nd Dec 2010.

All FALSE Promises only.

I want everyone to stay away from TATA INDOCOM pls. No one hears your complaints there and they all make false promises.

Regards,

ramprasad_pune

from Pune, Maharashtra

I too have a WLL landline and I must say the signal quality is very very very disappointing. My trip to the TATAINDICOM dealer has yielded no improvement. Now they want me to go to another branch where they will check the instrument...why the hell shud I go somewhere, when their instrument is faulty ??? I expect them to come and replace the instrument either temporarily or permanantly until whatever repairs need to be done.

The new generation of service industry in Maharashtra is ruining whatever name Ratan Tata Jee had earned, worldwide...sooooooo sad, pathetic I must say...