[Resolved] Tata Indicom — MNP request deliberately rejected by Tata indicom | |||
Per Tata Indicom below advise, today I again register a fresh porting request, which is as follows: Dear Customer, Your Unique Porting Code is TD479961 which is Valid upto[protected]. Thank You - TATA Indicom[protected]:18:29AM With this porting code, I re filled all the forms and submitted all necessary documents at vodaphone store. I need Tata Indicom assurance that my porting request will be approved this time, without any further harassment. [protected][protected][protected][protected][protected][protected][protected]---...⇄ My name is Ravinder Singh from Delhi and I am using Tata indicom CDMA prepaid number [protected] from more than 2 years. Recently on 3rd Feb 2011 I made a request at Airtel for MNP, and on 8th Feb 2011, I got an sms from Airtel that the your porting request has been rejected because the unique code is not matching with the donor allocated porting code. I again made a request for unique code on same day. This time a got an sms from Tata indicom that your unique code TD544682 is already exists and which is valid till 18th Feb 2011. On 9th Feb 2011 I again go to Airtel and refill all the forms pertaining to MNP. Within a few days My porting request had been turned down again stating the same reason that unique code is mismatching. Since my unique code TD544682 was valid till 18th Feb 2011, I thought there could be some technical fault thats why my porting request was not approved, on 19th Feb I regenerate a fresh unique code TD981734 and went to vodaphone for porting. Few days later on 25th Feb 2011, I got an sms from vodafone stating that porting request had been rejected by your current operator due to the unique code does not match the donor allocated unique code for this number. I tried to log a complaint in this regard at Tata customer care, but they refused to provide me complaint number or docket number. I also write an email to Tata indicom's Nodal and Appellate Authority but till now nothing has been done in this regard. It is now evident that Tata Indicom is deliberately rejecting my porting request by stating the wrong reasons and trying to retain the customer by this cheap practice. I am very annoyed with this harassment and need compensation from Tata indicom and going to take a legal action against them. Since I have very very strong evidences against Tata indicom, I hope consumer court will definitely help me to provide me releief. 8 days ago by Customercare [send email] Dear Mr. Singh Greetings from Tata Indicom! We sincerely apologize for the inconvenience caused to you. We would like to inform you that your porting request has been rejected as the given unique porting code (upc) was incorrect, hence, we request you to register a fresh porting request. We assure you that we are committed to resolving the issue to your satisfaction. Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in. Thanks and Regards Customer Care Tata Indicom. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
TATA Indicom — rejection of MNP request
I had applied for MNP from Tata Indicom to Idea, on March 11, 2011. After much follow-up, I came to know that Tata Indicom has rejected my request, though no reasons were cited for this rejection.On April 27, once again I have requested for MNP. My UPC is TA733235 which is valid till May 12 2011. This UPC was submitted along with the requisite documents on April 29. On May 2, when I called Idea to know the status, they informed me that the request has been sent to Tata Indicom. When I called Tata Indicom, I was informed that it will be done.
Since I have received no communication from Tata Indicom so far, I called the customer care (12524) to find out whats happening. Customer Care has no information about it.
Since the UPC will exprire tomorrow, Tata Indicom will ONCE AGAIN conveniently say that the UPC expired.Can you help me find a solution ?
Its been nearly ten days since I have complained, and so far I have not seen any results, except for assurances that the problem will be solved.
If this is the fate of priority tasks, I shudder to think what happens otherwise.
Please let me know how long do you need to provide a solution.
If this is the fate of priority tasks, I shudder to think what happens otherwise.
Please let me know how long do you need to provide a solution.
TATA Indicom — Rejecting MNP request without any reason.
This is Parvatini Shiva Gopal Rao, and my tata indicom mobile number is [protected]. On 28th of April 2011 I had applied for Mobile number portability (MNP) so that i can switch to Reliance communications. On the next day of appling for this request I got a call from tata indicom saying that they are providing me with 200 rupees discount on my bill as I was facing a problem with the network at my place. In the other hand tata indicom has rejected my MNP request (Unique Porting Code TZ564915). When i called and raised the concern about this then tata indicom customer care requested me to raise another request for MNP. On 12th May 2011, I again raised the MNP request (Unique Porting Code TZ125244) which was valid upto 27th May 2011, 4pm. On 19th May 2011 i called tata indicom customer care for status on the request, then they said that it will be resolved by 27th May 2011, 4pm. It should get resolved within 7 working days as per TRAI regulations. But they committed that 27th will be final date of resolution. And after that i called tata indicom customer care on 26th May 2011 for the status, they say that it would take few more days to this request, now the problem is on 27th May 2011 the Unique Porting Code will expire. My strong concern is why tata indicom has taken so long time to resolve this request of MNP (since 28th April still no end date).Why I'm forcefully imposed to use the service from which I’m intended to get rid of.
Why my requests are taking time to resolve without any valid reasons?
Please help me with this. Hope this would show me a ray of hope.
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Since my unique code TD544682 was valid till 18th Feb 2011, I thought there could be some technical fault thats why my porting request was not approved, on 19th Feb I regenerate a fresh unique code TD981734 and went to vodaphone for porting. Few days later on 25th Feb 2011, I got an sms from vodafone stating that porting request had been rejected by your current operator due to the unique code does not match the donor allocated unique code for this number. I tried to log a complaint in this regard at Tata customer care, but they refused to provide me complaint number or docket number. I also write an email to Tata indicom's Nodal and Appellate Authority but till now nothing has been done in this regard.
It is now evident that Tata Indicom is deliberately rejecting my porting request by stating the wrong reasons and trying to retain the customer by this cheap practice. I am very annoyed with this harassment and need compensation from Tata indicom and going to take a legal action against them. Since I have very very strong evidences against Tata indicom, I hope consumer court will definitely help me to provide me releief.