[Resolved]  TATA Indicom Photon Plus — No Customer Service

paid 3600/- Rs.
but my connection [protected] not activate
purchase address
PANKAJ ELECTRICALS
AMBALA ROAD
SAHARANPUR

FROM : NEERAJ KUMAR
MOB. :[protected]

I think Tata Photon plus is not what it is shown in advertisement. I hail from north east India. The place of my residence is Guwahati, as everyone knows Guwahati is the only major city out of 7 states in north east india. Unfortunately, with the guarantee of downloading speed upto 3.1 Mbps, Tata has really been ripping off the customers by just providing paltry 25-30 Kbps downloading speed. A company which is charging a high amount of Rs 827 for just 2 GB space in the pretext of providing a downloading speed of 3.1 mbps is actually providing 25-30 kbps speed and that too in the centre of the city, i don't know how there name is not figured in the consumer redressal court.

Apart from that it seems that they are not able to cover areas even in the centre of the Guwahati city. I have come to know from some sources that their tower is not working properly in guwahati city and their head office is ignorant about it. How one can provide good services with faulty towers? Tata Indicom CDMA service has already been a failure in north east, now if the Photon Plus service continues, I am sure its gonna be taken over by BSNL or Airtel someday.

Probably MR RATAN TATA is more busy with his TATA CORUS and donating money for foreign universities, he should also little bit concentrate on his brand image here in his own country otherwise he gonna be compared with another ordinary Marwari business..

Tata providing better sevice in my experiance. I have been using the device for the past six months, but now a days im facing some connectivity probs.

Dear sir, mam
my tata photan no is [protected]
main ye faridabad se liya hai
to bill kab pay karna hoga plz info
my email add

I also trying to search for Photon + customercare number but ended up "no number found" on that tataindicom site

sir,
Name Basheer Ahamed
Photon+ No:[protected]
Complaint Id[protected]
i had purchased tata indicom photon plus for net connection for 3600 rupees.
on 25 of Feb but still my account has been not activted its showing the error 691
it means my account has been not created in tata photon account.
they said that it will take 48 hours for activetiotion still i am waiting for this there is responce from customer care and anlso from Service provider, hoping you will do the best ASAP.
My contact No [protected].

tata photon is very bad
VERY BAD,

It is unfortunate thta i bought tata photan plus
It did not work for atleast 2 days then i stopped
when approched the customer care no response and said go to service centre and they said it taskes 30 days to repair
Tata sends me every month bill which i did not pay but for my shock even legal notice
it is madness of the company

I feel that I have made a big mistake of buying this blunder called TATA PHOTON+ !!!
They dont have a proper customer care dept. and concerned authentic system of attending their customers. I was surprised to see so many negative comments about such a facility as an internet user. Soon I realized the content of these comments, they all are true.
I bought the Photon+ prepaid connection 2 days back and till now it is not been activated. I am tired of calling numbers, and what I get in return is just a mental torture!
I feel that I am being fooled by such a BIG(?) company. Just imagine 2299 Rs. per device how much they have minted and not responding and not attending the customers. It is so irritating and irresponsible attitude of so called corporates.
Shame on me who bought it!

Customer support is very poor.

Hello All,
Yes it is 100% true that tata photon plus customer care is waste because i have purchased and they sai they activated it and all i have to do is just plug and play like that but its not working and the customer care number given by them is useless.no response through email too. so i fed up with them.The shop phone at anna nagar, chennai where i purchased never picked the call. so what and why the hell they are introducing this kind of plans and making customers feel about their product. customer care by tata is waste and they must answer to this.

PLEASE SAY NOT TO SMOKE, DRINKS, GIRLS & TATA PRODUCTS

Hi TATA Photon is again worst tata had lived up to their mark of providing only a crap to its customer’s worst service. Funny thing is that the bill is based on time usage ie 60 hours monthly means two hours a day comes for 850 RS but you guys know one thing to download a video in Youtube of 5 min takes approximately 30 mins can you imagine when contacted the customer service they claim server is under maintenance so the net is slow if there is problem on their side why should we pay the bill?????? Which is based on time limit

I think TRAI should take immediate action and stop this service and arrange compensation for all who purchased photon plus. Once it is out of order, you are gone. No customer service, no response from anywhere. Nobody answers in the toll free number. Within 15 days of purchase of photon+, it started showing error 678, 677 and I could not get any reply from any source after umpteen call. The local tata indicom store does not know anything, rather it asks me to contact a non-existent customer care. I am going to complain in consumer court and see that these people are booked for negligience.

TATA INDICOM PHOTON+ — No service

Hi
I have bought Tata Photon+ equipment from Michael in IBM Campus, Manyata, Bangalore on 5th March. I was scheduled to travel on the same day and he promised that this datacard will start working from 8th March. I am writing this letter on 26th March and it still is not working for me. There is no one from Tata Indicom who is helping me. I am trying their customer care no. from past one week and no one is picking the phone. There is no email address given on their site. I have paid 2000Rs and have not availed the service so far and dont even know what to do as no one from Tata Indicom is responding. I was given no. of Subhash Anthony and he cut my phone calls so I dont know whom to ask. Could you please help me!

Shefali Gaur

I thik tata photan+ is the worst internet connection. No one should take sach [censored] kind of connection.
they only make fool to their coustmer by giving them coustomer care number. I am trying to make contact with them but they only keep passing the problem. they also suggest me to call [protected].
but i get reply that the number is incorrect.

And finaly i m gong disconnect this this connection forever...

WORST SERVICE & MENTAL TORTURE... DONT BUY THIS SERVICE & PRODUCT... YOU WILL REGRET IT... I've faced serious problems with this service in Mumbai...

I am Pankaj jain, my photon no is [protected], i request please send my internet bill statement within 24 hours in my e-mail id

i am facing the problem with error code 678 for photon plus which i have purchased 15 days back.I have tried to contact customer care but they passing the phone nos, some ph nos are wrong or they say this is not the wright dept.if anybody know what is to be done pl let me know

Tata Photon Plus is a very very bad broadband connection. Its speed not more than 20 kb/sec including day and night.


Regards
Nandam
Chennai

The customer service for TataPhoton is as atrocious as their speeds provided! I have the device since 12 Apr 10 and I could not surf with it at all. Yet I paid the initial charges of Rs2990 and the next bill of Rs 397 as i was given the assurance of the network being repaired. Now, I am told that there is NO repair being undertaken but the network itself is pathetic. They term it as "Indoor penetration problem"!!! This not only leaves me nearly Rs3500/- less but the Tata photon people say that they cannot refund the amount nor can they take back the device!!! Amazingly ridiculous! Its a TOTAL rip-off scheme.