TATA Indicom Photon Plus — Bad Service / Worst product

I bought a Photon Plus connection for Rs. 3500 from Tata Indicom dealer on 22 September.

After using for few minutes the device started giving error message and remote server stopped responding. For more than 10 days I have been logging compliants with Tata and no one is there to attend .

Some time their server is down for upgradation other time they just give false promise to get back.

When are we going to learn the meaning of CUSTOMER SERVICE in India .
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

I have a photon plus connection, Net connection is very slow, Customer Service is very poor.
I agree with you 100%

I bought two connections, and am unable to use them, as they never connect. I keep getting Error 678, remote computer did not respond etc etc etc... it is killing me that i paid Rs.3500 each and continue to pay Rs.750 per month... TATA is most useless GROUP. THeir buses worth 55 lacs keep catching fire... They nan of 1 one lac also catches fire... they are not able to deliver Nano on schedule as promised... they are making a fool of consumers by selling them TATA PHOTON PLUS for Rs.3500 each, even when the product is NOT WORKING!!!
your service is not good. Your Photon Plus is not working properly, so please disconnect the net connection. Out Photon Plus number is [protected]

Tata indicom Photon Plus — Poor Customer Service

Hi, I am Tata Indicom's Foton Plus users.
Inspite of paying premium cost for the package & availing latest option (in terms of cost & data usage) the quality of customer service is very very poor.
a. For last couple of days I am observing excessive usage logged when I checked my daily usage via online a/c.
b. after logging a complaint with concerned Call center (which is very poor with respect to system response, for every query they put you on hold for min or two) they are not ready to accept the any discrepancy
c. Suggest to wait for bill but after insisting that I want to logged a complaint they suggest to send a mail.
Only got automated reply but action so far.

Summary> Quality of 'call center' & associated system is very poor & time consuming.
Dear Sir,

Your Tata Phone Plus Service is be bed & Bed In Udaipur Resun Your Staff Sb Ke Sb Kam Chor...U know My Complan date is[protected] & Today Is[protected]...No boday Is give me proper respons on this metar why ? my complan no is[protected] & My tata photon no is - [protected] ... i request u sir Please Refund my 3200/- ...ur service is so bed so i m going to mts office for purchase a new brodbend net ...plz refund my amount otherwise I m going To consumer Cot For maan haani Kesh ok that sit

Ranveer Singh Rathore
Mob : [protected]
I have a photon plus connection, Net connection is very slow, Customer Service is very poor.
pls chek my photon plus 3 g service ...no.[protected]


regards
wasim
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Indicom
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1372
    Pending
    0
    Resolved
    824
    Tata Indicom Phone
    +91 22 6667 1414
    Tata Indicom Address
    D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
    View all Tata Indicom contact information