[Resolved]  TATA Indicom Photon Plus — NON ACTIVATION OF PHOTON PLUS

TO
THE HEAD COMPLIANTS & GREIVANCES CELL
TATA INDICOM PHOTON PLUS
MUMBAI


REF : PURCHASER NAME :AARATI SAVUR , ANDHERI EAST MUMBAI
MY TATA INDICOM PHOTON PLUS - MEID :A[protected] S/N Z49MAB[protected]
PURCHASE DATE 13TH FEB 2010 FROM WIZ WORLD PARTNER KANCHAN SAMANT ANDHERI EAST MUMBAI.

COMPLIANTS
1. LATE RECIPT OF THE TATA INDICOM PHOTON PLUS DATA CARD
2. NON ACTIVATION OF THE CARD TO DATE AFTER REGISTERING ON 13TH OF FEB 2010
3.LAID BACK ATTITUDE OF THE VENDOR HP SHOP AT ANDHERI EAST AND ALSO OF TATA INDICOM STAFF MR IMRAN FROM SANTACRUZ TATA INDICOM OFFICE

1. I HAD PURCHASED A HP COMPAQ PRESARIO CQ61 LAPTOP FROM HP DEALER MR KANCHAN SAWANT AT ANDHERI EAST MUMBAI AGAINST WHICH WE WERE TOLD ABOUT THE TATA INDICOM OFFER WHICH GOES WITH IT.ON 13TH FEB 2010.

2. WE WERE TOLD ABOUT THE DOCUMENTATION BY SOME HALF BAKED PERSON NEWLY JOINED THE PLACE THERE WHICH WAS GIVEN IMMEDIATELY AND WE WERE TOLD THAT
AFTER 72 HOURS WE COULD GET THE SAME AND ACTIVATED BY THE TATA INDICOM STAFF WHO WOULD VISIT THE HOUSE AFTER VERFICATION

3. THE DOCUMENTATION COLLECTED WAS NOT ENOUGH SINCE THEY NEEDED THE XEROX COPY OF THE LAPTOP HP COMPUTERISED BARCODE WITHOUT WHICH THEY COULD NOT ACTIVIATE THE SAME. SO TAKING A LEAVE FOR THE DAY I WENT TO GIVE IT THERE TO THEM

4. AFTER WHICH NEARLY FOR 3 DAYS NO NEWS OF ANY DEVELOPMENT, I WAS CONVEYED THAT ITS ARRIVED. I DID NOT COLLECT IT THAT DAY .

5. A PERSON WHO CAME TO MY HOUSE WITHOUT VERIFYING WHETHER I HAVE RECD IT OR NOT CAME TO MY HOUSE FOR VERIFICATION , WROTE SOMETHING AND DISAPPERED IN THE BLIES. I WAS TOLD THAT THERE IS ONE IMRAN KHAN WHO IS HANDLING THE SCHEDULING OF THESE VISITS AND SO I CONTACTED HIM, HE SAID THAT HE IS VERY BUSY AND WILL HAVE TO DO THE NEEDFUL ONLY NEXT DAY ON 24TH WHICH HE SAID WILL SEND A PERSON HERE AT
200 BEFORE LUNCH FOR WHICH I HAD TO TAKE A LEAVE AND SIT AT HOME. HE DID NOT TURN UP. WHEN I CALLED HIM HE SAID THAT HE HAD DONE HIS JOB AND IS NOT CONCERNED ABOUT THE VERFICATION. HIS JOB IS ONLY TO ENSURE THAT CARD REACHES ME AT THE VENDOR SHOP.IMRAN SAYS TWICE PERSON CAME TO OUR HOUSE WHICH IS WRONG AND HE IS LYING HE HAD COME ONLY ONCE AND THAT TOO WITHOUT ANYCALLS MADE TO FIND OUT WHETHER THE USB CARD HAS REACHED OR NOT !

6.THE NEXT DAY 25 AND 26 TH ALSO WENT THE SAME WAY AND THERE WAS NO RESPONSE FROM NEITHER THE LAID BACK VENDORS WHO WERE ONLY CITING PROCEDURES AND RULES
AND IMRAN WHO WAS CITING THEIR AUTOMATED SYSTEM OF SCHEDULING THE DELIVERIES AND ACTIVATION.

7. TODATE ITS NOT DONE , AND WHENEVER IMRAN IS CONTACTED HE DOES NOT KNOW WHATS HAPPENING SAYING THAT HE HAS DONE HIS DUTY AND CANNOT DO ANYTHING FURTHER WHEN I ASKED HIM ABOUT WHOM TO NEXT CALL UP AND ASK, HE HAD NO ANSWER
AND WAS TRYING TO TRANSFER HIS MOBILE CALL SOME WHERE ELSE. GOT DISCONNECTED
AND AGAIN WHEN CALLED HAD KEPT HIS MOBILE SWITCHED. THE VENDOR OF PC IS LEAST BOTHERED ABOUT ALL THESE.

FIRST OF ALL
1. LET US NOT BE AT THE MERCY OF THESE PEOPLE . ONCE DOCUMENTATION HAS BEEN RECD LET IT CARD BE SELF ACTIVATED ON ITS OWN WITHOUT THE VISIT AND THEIR VISIT MATTERING THE ACTIVATION. IHAVE GONE THROUGH A LOT OF INCONVENENCE AND TRAUMA AND IRRITATION .

2.THE STAFF OF TATA INDICOM SHOULD BE GROOMED TO SEE TO IT THAT THEY DELIVER THE PRODUCTS AND NOT TO EXPLAIN US THAT ITS NOT THEIR JOB AND ELSES. I CANNOT GO TO THE MD OF THE TATA INDICOM FOR THIS IF EACH AND EVERY STAFF OF YOURS IS LIKE IMRAN KHAN THE GREAT ...WHY EMPLOY SUCH PEOPLE WHO DO NOT CONSIDER CLIENT SATISFACTION. ?

3. MAKE YOUR HP DEALER ALSO INTERACTIVE AND MAKE THEM ACCOUNTABLE TO HELP WITH THE AFTER SALES SERVICE WHO HAVE A LAID BACK ATTITUDE AND KEEP CITING RULES AND PROCEDURES LIKE YOUR STAFF.

PLS DO SOMETHING ABOUT THE SAME AND HAVE IT INSTALLED I DO N OT KNOW WHOM TO APPROACH SINCE BOTH THE HP AUTORISED VENDOR OF LAPTOP AS WELL AS THE SUPPOSED TO BE INTERACTING TATA INDICOM PERSONS ARE USELESS TO ME.

THANKING YOU IN ANTICIPATION

UDAY SAVUR
AARATI UDAY SAVUR