[Resolved] Tata Indicom — plan details

amrehmani

Address:

Ajmer, Rajasthan

hi,
my name is rehmani mera mobile number [protected] jo ki ajmer rajasthan ka hai.mera naam a.m.rehmani.mere pass yr phone pichle 4 saal se hai lagbhag 2 ya 2.6 saal pahle maine costomer care se poochkar is par 40 ya iske aas paas ka tarrif kam karne ka recharge karwaya tha jiske anoosar meri call rate 7am-10pm 60paisa per minute aur 10pm-7am 30paisa per minute lifetime ke liye thi .par jab maine[protected] ko raat 10.15pm par call kiya to meri call rate 60paisa per minute lagee[protected] ko maine iske regarding 198 par complaint ki to unhone complaint darj nahin kari aur senior adhikari se meri baat bhi nahi karwayi. iske baad maine iski complain 1932013 ko http://dpg.gov.in/ kari jiska jawab unhone 242013 ko diya
We would like to inform you that you had recharged Lets Rock Plan for Rs 46 which was valid for a period of 1 Year. The said plan has got expired on your account and your Account is metered at 60P/Min
ab mujhe unse ye jaan-na hai ki jo plan ka recharge maine kaywaya tha uski terms and condition mean what is voice call rate what is std charge what is sms charge whats its daily rental and when this recharge i have done iske liye maine unhe kai mail bhi kiye but they dont repy my single mail.meri complaint itni hai ki muhe uss plan( Lets Rock Plan ) ki poori jankari di jaaye

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ved Ram

from Delhi, Delhi

TATA Indicom — Mera Plan

Mera purana plan 31 January ko khatm hona tha (20 paise Tata to Tata, 1 rupees other, 2 rupees STD) mere pas 28 January ko message aya ki 25 ka recharge karwane pe meri validity life time ho jaegi or call rate 1 paisa second ho jaegi. Maine 31 January ko 25 ka recharge karaya par meri call rate 1 February se 1 paisa to nahi hui mera purana plan validity khatm hone ki wajah se outgoing band hogai tab maine customer care se bat ki to unhone bataya ki 5 din me ye plan apke pas activate ho jaega uske bad 5 Feb ko mera outgoing shuru ho gai par mere purane plan ke hisab se outgoing or STD charge lagne laga fir maine 6.2.2010 ko customer care me call ki jiska number (PCR[protected] tha or mere se 5 din ka time maga gaya, maine fir bhi 9.2.2010 customer care ko phone karke compliant karai jiska compliant number[protected] akhir me 13.2.2010 se meri call 1 paisa second lagne lagi. Muje Tata walo se 5.2.2010 se 12.2.2010 tak ka per call par jo 40 paise extra lage hai vo mujhe wapis chahiye, maine customer care pe 13.2.2010 ko call ki to unhone pahle to ha kaha fir unhone system upgradation par update hone ke liye kaha bad me maine 20, 21, 22 Feb ko lagatar call ki par ant me mujhe nirasha mili.
[protected] -Mohan Singh

Durgacharan Patra

from Chennai, Tamil Nadu

I purchased a Tata Photon + connection on 3rd Mar 2010. Submitted all the required documents. But its still not activated .

Dealer Address:
Address:
#7 A, DDA Flats
Shop #9
District Centre
Janakpuri
Delhi -110058
Just by saying 5 min to call back and activate My data card its already long 6 days.
No other operator in India takes more than 24 Hrs to activate the same.
Whom to blame Service Provider or the Dealer ????

Tata DoCoMo Customer Care

from Pune, Maharashtra

Dear Ved,

Greetings from Tata Indicom!

Firstly we would like to apologize for the delay in response and for the inconvenience.

Please be informed that your complaint has been forwarded to concerned department and will revert shortly. However, we cannot assure you a confirmed date or time.

For any further assistance or query, write to us at customer.[protected]@tatatel.co.in

Thank you for your patience and time

Regards,

Tata Indicom

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Mr. Rehmani,

We tried to speak to you personally on your alternate number to understand your concerns regarding plan however, we were unable to contact you, since your call was not answered.

Hence, we request you to kindly mark an email to [protected]@tatadocomo.com along with your alternate contact number, to get the needful done.

Thanks and Regards,
Customer care,
Tata Docomo.